{"info":{"_postman_id":"216ed715-4596-47c9-bab9-25aa5e0c389e","name":"Thrio Documentation","description":"<html><head></head><body><ul>\n<li>All API calls except the Authentication one need to have the Authorization header with the token received in the Authentication API call. </li>\n<li>The Authentication API call not only returns the token to be used in every other call, but it also returns the domain to be used in all API calls.</li>\n</ul>\n<h4 id=\"success-codes-for-all-api-calls\">Success Codes For All API Calls</h4>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>200 OK \n201 Created \n204 No Content\n</code></pre><h4 id=\"failure-codes-for-all-api-calls\">Failure Codes For All API Calls</h4>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>403 - Forbidden - Token is invalid or no authority to execute the API call.\n500 - Internal Server Error - Unknown Exception on server\n409 - Conflict - Object exists. \n400 - Bad Request - Invalid or missing parameters passed to API call.\n</code></pre></body></html>","schema":"https://schema.getpostman.com/json/collection/v2.0.0/collection.json","toc":[],"owner":"7192131","collectionId":"216ed715-4596-47c9-bab9-25aa5e0c389e","publishedId":"SVYovzvj","public":true,"customColor":{"top-bar":"FFFFFF","right-sidebar":"303030","highlight":"EF5B25"},"publishDate":"2019-09-17T16:43:07.000Z"},"item":[{"name":"Authentication","item":[{"name":"Authentication","event":[{"listen":"test","script":{"id":"2bcb9b05-7581-4b40-ae65-460dce3ba2be","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"token\", jsonData.token);","postman.setEnvironmentVariable(\"domain\", jsonData.location);",""],"type":"text/javascript"}}],"id":"55de646e-e202-42c1-bf20-2e0ec81e8533","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"{{username}}"},{"key":"password","value":"{{password}}"}],"advancedConfig":[{"key":"saveHelperData","value":"<save-helper-data>"},{"key":"showPassword","value":"<show-password>"}]},"isInherited":false},"method":"GET","header":[{"description":"<p>Content Type of the API call</p>\n","key":"Content-Type","value":"application/json"}],"url":"https://login.thrio.com/provider/token-with-authorities","description":"<p>API used to get Token and Location of cluster. </p>\n<p>API will return an access token and a location URL.  </p>\n<p>Both are needed in all future API calls.</p>\n<p>Authorization for this API call is: Basic Auth </p>\n<p>Please use your username / password as configured in our Admin.</p>\n<h4 id=\"set-the-authorization-with-username-and-password-to-get-the-token-and-location-for-future-api-access\">Set the authorization with username and password to get the token and location for future API access</h4>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-javascript\">public authenticate(host: string, username: string, password: string): void {\n    let headers: HttpHeaders = new HttpHeaders().\n        set('content-type', 'application/json').\n        set('accept', 'application/json').\n        set('accept-language', navigator.language).\n        set('authorization', 'Basic ' + btoa(username + ':' + password));\n\n    let url: string = 'https://' + host + '/provider/token-with-authorities';\n\n    this.httpClient.get(url, { headers, reportProgress: false }).subscribe(\n        (result: any) =&gt; {\n            console.log('Success', url, result);\n\n            this.setLocation(result.location);\n            this.setToken(result.token);\n        },\n        (error: any) =&gt; {\n            console.log('Error', url, error);\n        }\n    );\n}\n</code></pre>\n","urlObject":{"protocol":"https","path":["provider","token-with-authorities"],"host":["login","thrio","com"],"query":[],"variable":[]}},"response":[{"id":"80a7a514-e181-47bb-9e87-50d4f85bb6a1","name":"Authentication Result","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","description":"Content Type of the API call"}],"url":"https://login.thrio.com/provider/token-with-authorities"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Tue, 13 Aug 2019 15:53:02 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; 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Thrio will then use the token to validate the user using the Azure identity URL configured in the tenant, extract the username from it and match it with a user in the Thrio application. Upon a successful validation, the API will return a Thrio token and location that will be use for subsequent calls to the API.</p>\n<h4 id=\"set-the-azure-token-and-url-to-authenticate-to-thrio-to-get-the-token-and-location-for-future-api-access\">Set the azure token and url to authenticate to Thrio to get the token and location for future API access</h4>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-javascript\">public authenticate(host: string, azureToken: string, azureIdentityURL: string): void {\n    let headers: HttpHeaders = new HttpHeaders().\n        set('azureToken', azureToken);\n\n    let url: string = 'https://' + host + '/provider/oauth/azure/token;\n\n    this.httpClient.get(url, { headers, reportProgress: false }).subscribe(\n        (result: any) =&gt; {\n            console.log('Success', url, result);\n\n            this.setLocation(result.location);\n            this.setToken(result.token);\n        },\n        (error: any) =&gt; {\n            console.log('Error', url, error);\n        }\n    );\n}\n</code></pre>\n<p><em>For more information on Azure Identity platform please go to <a href=\"https://docs.microsoft.com/en-us/azure/active-directory/develop/\">https://docs.microsoft.com/en-us/azure/active-directory/develop/</a></em></p>\n","urlObject":{"protocol":"https","path":["provider","oauth","azure","token"],"host":["login","thrio","com"],"query":[],"variable":[]}},"response":[{"id":"5f3a033d-926e-4cdf-b354-4f06fb190961","name":"Azure 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   \"location\": \"https://manu.thrio.com\",\n    \"token\": 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received in the Authentication API</p>\n"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"{{domain}}/users/api/login","description":"<p>Login to THRIO. Creates a Session with permissions for the user.  This API must be called after the AUTH API call in order to create a valid session for the user. </p>\n<h4 id=\"set-the-authorization-with-the-token-returned-from-the-authentication-to-login\">Set the authorization with the token returned from the authentication to login</h4>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-javascript\">public login(token: string): void {\n    let headers: HttpHeaders = new HttpHeaders().\n        set('content-type', 'application/json').\n        set('accept', 'application/json').\n        set('accept-language', navigator.language).\n        set('authorization', token);\n\n    let url: string = this.getLocation() + '/users/api/login';\n\n    this.httpClient.post(url, null, { headers, reportProgress: false }).subscribe(\n        (result: any) =&gt; {\n            console.log('Success', url, result);\n            \n            this.setSession(session);\n        },\n        (error: any) =&gt; {\n            console.log('Error', url, error);\n        }\n    );\n}\n</code></pre>\n","urlObject":{"path":["users","api","login"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[{"id":"3983497b-7b2c-4c9d-b106-1df6d07d4cbf","name":"Login Result","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"{{token}}","description":"Token received in the Authentication API"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"{{domain}}/users/api/login"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Tue, 13 Aug 2019 21:28:26 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, 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\"topicMessageNotification\": false\n        },\n        \"dashboards\": {\n            \"5b5733e67a24da000177e4e0\": {\n                \"id\": \"5b5733e67a24da000177e4e0\",\n                \"height\": 342,\n                \"width\": 716,\n                \"top\": 0,\n                \"left\": 0,\n                \"columns\": [\n                    {\n                        \"name\": \"id\",\n                        \"label\": \"Id\",\n                        \"format\": \"string\",\n                        \"selected\": false,\n                        \"sortable\": true,\n                        \"visible\": false,\n                        \"width\": 150,\n                        \"style\": {},\n                        \"sorted\": 0,\n                        \"fixed\": false,\n                        \"hidden\": false,\n                        \"position\": 1\n                    },\n                    {\n                        \"name\": \"name\",\n                        \"filter\": {\n                            \"use\": true,\n                            \"type\": \"dynamic\"\n                        },\n                        \"label\": \"Name\",\n                        \"format\": \"string\",\n                        \"selected\": false,\n                        \"sortable\": true,\n                        \"visible\": true,\n                        \"width\": 150,\n                        \"style\": {},\n                        \"sorted\": 0,\n                        \"fixed\": false,\n                        \"hidden\": false,\n                        \"position\": 2\n                    },\n                    {\n                        \"name\": \"dialRatio\",\n                        \"label\": \"Dial Ratio\",\n                        \"format\": \"string\",\n                        \"selected\": true,\n                        \"sortable\": true,\n                        \"visible\": true,\n                        \"width\": 150,\n           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\"createdBy\": \"5856910dd1cde32bc192b8ea\",\n            \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n            \"deletedAt\": 0,\n            \"domain\": [\n                \"type.areacode\",\n                \"type.zipcode\"\n            ],\n            \"entity\": [\n                \"areacode\",\n                \"zipcode\"\n            ],\n            \"values\": [\n                \"view\",\n                \"search\"\n            ]\n        },\n        {\n            \"createdAt\": 1542751147577,\n            \"modifiedAt\": 1547557164221,\n            \"objectType\": \"authorities\",\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5b9c4d7ede23767e038a8b26\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Admin no quarterback\"\n                    }\n                },\n                \"description\": {\n                    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            \"value\": \"Elemento de trabajo de administración\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"item de trabalho de administração\"\n                    }\n                }\n            },\n            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n            \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n            \"deletedAt\": 0,\n            \"domain\": [\n                \"type.workitem\"\n            ],\n            \"entity\": [\n                \"workitem\"\n            ],\n            \"values\": [\n                \"search-all\",\n                \"view\",\n                \"view-mine\",\n                \"update-mine\",\n                \"search\",\n                \"outbound\",\n                \"extension\"\n            ]\n        },\n        {\n            \"createdAt\": 0,\n            \"modifiedAt\": 0,\n            \"objectType\": \"authorities\",\n           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\"objectType\": \"authorities\",\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5beddcc3856816536cf2f1de\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Admin-SharedService\"\n                    }\n                }\n            },\n            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n            \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n            \"deletedAt\": 0,\n            \"domain\": [\n                \"type.sharedservice\"\n            ],\n            \"entity\": [],\n            \"values\": []\n        },\n        {\n            \"createdAt\": 0,\n            \"modifiedAt\": 0,\n            \"objectType\": \"authorities\",\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5c5dd5787ad8515a03c3be77\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n              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\"tokenRefreshUrl\": \"/users/api/webrtc/token\",\n        \"workOffHook\": false,\n        \"type\": \"WEBRTC\",\n        \"token\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJBQzRjY2FiNjM2OGI4MWI4OWVmMjJmNTAxOGQyYWU4YmY2IiwiZXhwIjoxNTY1NzkxNzA2LCJzY29wZSI6InNjb3BlOmNsaWVudDppbmNvbWluZz9jbGllbnROYW1lPTViODgyODBjMzcyYzRiMDAwMWNiZmQ0YyJ9.EXnxAb7vde0C2W6QdLCGlhYx0BDxsQOIq9zVtiTidRw\"\n    },\n    \"languageId\": \"5856910dd1cde32bc192b8e4\",\n    \"timezone\": \"America/Los_Angeles\",\n    \"extension\": \"8000\",\n    \"acdAutoLogin\": true,\n    \"allowAcdChanges\": true,\n    \"defaultAcdLoginStatus\": \"5856910dd1cde32bc192b933\",\n    \"acdAutoAccept\": false,\n    \"disableDisposition\": false,\n    \"recordingAnalysisPercentage\": 0,\n    \"userProfile\": {\n        \"localizations\": {\n            \"name\": {\n                \"en\": {\n                    \"language\": \"en\",\n                    \"value\": \"Administrator\"\n                }\n            },\n            \"description\": {\n                \"en\": {\n                    \"language\": \"en\",\n                    \"value\": \"\"\n                }\n            }\n        },\n        \"modifiedAt\": 1513166816980,\n        \"userprofileId\": \"58616d6bd1cde33854f0563c\",\n        \"label\": {\n            \"en\": \"Administrator Profile\"\n        },\n        \"objectType\": \"userprofile\",\n        \"createdAt\": 0,\n        \"deletedAt\": 0,\n        \"authoritySetId\": \"58616d6bd1cde33854f05634\",\n        \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n        \"tenantId\": \"thrio\",\n        \"modifiedBy\": \"5a135b48dc081f24b6045ff2\",\n        \"_id\": \"58616d6bd1cde33854f0563c\"\n    },\n    \"status\": 3,\n    \"statusId\": \"5856910dd1cde32bc192b933\",\n    \"activeChannels\": {\n        \"voice\": {\n            \"createdAt\": 1565711745764,\n            \"modifiedAt\": 1565711745764,\n            \"objectType\": \"channel\",\n            \"priority\": 1,\n            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        \"enabled\": 1,\n            \"type\": \"email\"\n        }\n    },\n    \"idleStartedAt\": 1565711746440,\n    \"location\": \"https://manu.thrio.com\",\n    \"token\": 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},\n        \"notification\": {\n            \"webNotification\": false\n        },\n        \"reports\": {},\n        \"disposition\": {\n            \"dispositionSoundNotification\": \"_none\"\n        },\n        \"acd\": {\n            \"channels\": [\n                \"5856910dd1cde32bc192b92b\",\n                \"5856910dd1cde32bc192b92d\",\n                \"5856910dd1cde32bc192b92c\",\n                \"5b848f71372c4b0001cbfc07\"\n            ],\n            \"queues\": [\n                \"5a773dc2f447ce0001f89fbe\",\n                \"5a77d878774e4f00011639b4\",\n                \"5856910dd1cde32bc192b90f\",\n                \"5c8bee0a02e2f60001b88e0f\",\n                \"5c8c65e785e97700011b488e\"\n            ],\n            \"status\": {}\n        },\n        \"workitem\": {},\n        \"directory\": {\n            \"closeOnDial\": false,\n            \"closeOnTransfer\": false,\n            \"agentMessageNotification\": false,\n            \"queueMessageNotification\": 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[]\n}"}],"_postman_id":"826e6840-f7c9-48a1-9b0d-ce961419afcf"}],"id":"9b0653bb-4b1a-4c59-b8b3-8eb0cee37fbe","event":[{"listen":"prerequest","script":{"id":"2a11420e-4651-4e5e-a895-693ea579f875","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"4d5af3bf-9d9f-41a5-b90d-720594711b96","type":"text/javascript","exec":[""]}}],"_postman_id":"9b0653bb-4b1a-4c59-b8b3-8eb0cee37fbe","description":""},{"name":"Workitem","item":[{"name":"Workitems","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", 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API can be used at login or anytime there is a lost of network connection.</p>\n<p>Parameters:</p>\n<p>none</p>\n","urlObject":{"path":["users","api","workitems"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"221998a8-998f-470a-bdf0-e674d7552ef6"},{"name":"Contact","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"6b529fa6-ce66-465e-8607-9370e77f386a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\n}"},"url":"{{domain}}/users/api/workitems/{{workitemId}}/contacts/{{contactId}}","description":"<p>API used to assign a contact to a workitem. </p>\n<p>Parameters:</p>\n<p>workitemId :  workitem Id </p>\n<p>contactId :  contact Id </p>\n","urlObject":{"path":["users","api","workitems","{{workitemId}}","contacts","{{contactId}}"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"6b529fa6-ce66-465e-8607-9370e77f386a"},{"name":"Disposition","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"9a298f7b-4a6e-48fc-a855-648cf13d5e05","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\"dispositionId\" : {{dispositionId}}\n}"},"url":"{{domain}}/users/api/workitems/{{workitemId}}/disposition","description":"<p>API used to disposition a workitem. This is the last state of a workitem, once dispositioned the workitem is no longer active in the system. Any future API call on the workitem will fail. </p>\n<p>Possible workitem states are: </p>\n<ul>\n<li>STATE_IVR</li>\n<li>STATE_IN_REVIEW</li>\n<li>STATE_OFFERED</li>\n<li>STATE_ACTIVE</li>\n<li>STATE_HOLD</li>\n<li>STATE_CONFERENCE</li>\n<li>STATE_TERMINATED</li>\n<li>STATE_VOICEMAIL</li>\n<li>STATE_TRANSFERRED</li>\n<li>STATE_DISPOSITIONED</li>\n</ul>\n<p>Parameters:</p>\n<p>workitemId :  workitem Id </p>\n<p>dispositionId :  disposition Id </p>\n","urlObject":{"path":["users","api","workitems","{{workitemId}}","disposition"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"9a298f7b-4a6e-48fc-a855-648cf13d5e05"},{"name":"Working On","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"216055cf-54ff-47b1-8412-73eef5ab9b80","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\"dispositionId\" : {{dispositionId}}\n}"},"url":"{{domain}}/users/api/workitems/{{workitemId}}/working","description":"<p>API used to let the system know which workitem you are working on. This is used to inform the supervisors and for reporting purposes. </p>\n<p>Parameters:</p>\n<p>workitemId :  workitem Id </p>\n","urlObject":{"path":["users","api","workitems","{{workitemId}}","working"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"216055cf-54ff-47b1-8412-73eef5ab9b80"},{"name":"DNC","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"1298ca71-28bd-4d5c-b51c-628c65c2ebba","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\"dispositionId\" : {{dispositionId}}\n}"},"url":"{{domain}}/users/api/workitems/{{workitemId}}/dnc","description":"<p>API used to add workitem to the Do Not Call List. </p>\n<p>Parameters:</p>\n<p>workitemId :  workitem Id </p>\n","urlObject":{"path":["users","api","workitems","{{workitemId}}","dnc"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"1298ca71-28bd-4d5c-b51c-628c65c2ebba"},{"name":"Make Outbound  Call","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"dd499aab-4f48-44c9-b738-fe641cee1842","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\n\t\t\"to\" : {{e.164 numberToCall}},\t\t\n\t\t\"campaignId\":{{campaignId}},\n\t\t\"fromAddressOption\":{{1-4}},\n\t\t\"spoofANI\" : {{call Id from which to take the callerId}},\n\t\t\"clientContext\" : {\n\t\t\t{{key}}:{{value}}\n\t\t},\n\t\t\"workitemId\": {{callId}},\n\t\t\"contactId\":{{contactId}}\n\n}"},"url":"{{domain}}/users/api/calls","description":"<p>API used to make an outbound call. </p>\n<p>Parameters:</p>\n<p>\"to\" : Number to call.<br />\"campaignId\": Campaign Id to use with the call.\n\"fromAddressOption\": 1 - Campaign DID \n                     2 - User DID\n                     3 - State DID\n                     4 - Private DID</p>\n<p>\"spoofANI\" : This is used to pass a custom SIP header with the call. Used to pass the ANI of the callId associated with the outbound call.</p>\n<p>\"clientContext\" : This is a key,value map the client can pass and will get back in the workitem object. </p>\n<p>\"workitemId\": This is used when the user receives a workitem in state inReview. Like a progressive call or personal callback. We keep the same workitem Id when we dial out. </p>\n<p>\"contactId\": This is used to assocaited a contact Id with the workitem.  </p>\n","urlObject":{"path":["users","api","calls"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"dd499aab-4f48-44c9-b738-fe641cee1842"},{"name":"SMS","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"1fa896ef-93ac-48d3-950f-54e2a09854a2","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\n\t\t\"to\" : \"+34606284514\",\t\t\n\t\t\"campaignId\":\"5d804f040b74d1000133d523\",\n\t\t\"fromAddressOption\":1,\n\t\t\"message\" : \"hello from Thrio\"\n\n}"},"url":"{{domain}}/users/api/sms","description":"<p>API used to send an SMS message </p>\n<p>Parameters:</p>\n<p>\"to\" : Number to call.<br />\"campaignId\": Campaign Id to use with the call.\n\"fromAddressOption\": 1 - Campaign DID \n                     2 - User DID\n                     3 - State DID\n                     4 - Private DID</p>\n<p>\"message\" : SMS message to send</p>\n","urlObject":{"path":["users","api","sms"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"1fa896ef-93ac-48d3-950f-54e2a09854a2"},{"name":"Make User Call","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"554040c6-c9e4-4acb-ba3a-a57764eab736","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\n}"},"url":"{{domain}}/users/api/users/{{userId}}/calls","description":"<p>API used to call another user.  System will first call your line, once offhook, system will call the second user. If your line is already offhook , the system will call the second user directly.</p>\n<p>Parameters:</p>\n<p>userId :  The id of the user to call. </p>\n","urlObject":{"path":["users","api","users","{{userId}}","calls"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"554040c6-c9e4-4acb-ba3a-a57764eab736"},{"name":"Cold Transfer To External","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"ceeb7f9d-fa22-4e00-978d-cf7bf49a05e9","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\"number\": {{e.164 numberToDial}},\n\t\"campaignId\":{{campaignId}},\n\t\"dispositionId\" : {{dispositionId}}\n\t\n}"},"url":"{{domain}}/users/api/calls/{{callId}}/externaltransfer","description":"<p>API used to transfer a call to an external number.</p>\n<p>Parameters:</p>\n<p>callId : the callId of the call to transfer. </p>\n<p>number : Phone number to transfer call to. Must be e.164 format otherwise US will be used as the default country.</p>\n<p>campaignId : CampaignId used for the outbound call. CallerId rules of the campaign will be used to make the call.  </p>\n<p>dispositionId: Disposition used when the call terminates. </p>\n","urlObject":{"path":["users","api","calls","{{callId}}","externaltransfer"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"ceeb7f9d-fa22-4e00-978d-cf7bf49a05e9"},{"name":"Cold Transfer To User","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"de2e7c73-7103-45b4-b02f-37fe1d8085e8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\n\t\"number\": {{e.164 numberToDial}},\n\t\"campaignId\":{{campaignId}},\n\t\"dispositionId\" : {{dispositionId}}\n\t\n}"},"url":"{{domain}}/users/api/calls/{{callId}}/usertransfer/{{userId}}","description":"<p>API used to transfer a call to another user.</p>\n<p>Parameters:</p>\n<p>callId:  The id of the call to tranfer</p>\n<p>userId : The user to transfer the call to. </p>\n","urlObject":{"path":["users","api","calls","{{callId}}","usertransfer","{{userId}}"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"de2e7c73-7103-45b4-b02f-37fe1d8085e8"},{"name":"Cold Transfer To Queue","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"e5d22c0a-51ea-41ad-82b2-a9816b06dee2","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\n\t\"priority\": {{1-5}}\n\t\n}"},"url":"{{domain}}/users/api/calls/{{callId}}/queuetransfer/{{queueId}}","description":"<p>API used to transfer a call to an ACD queue.</p>\n<p>Parameters:</p>\n<p>callId:  The id of the call to tranfer</p>\n<p>queueId : The queueId to transfer the call to. </p>\n<p>priority :  the priority of the call in queue. </p>\n<p>  1 lowest \n  5 highest</p>\n","urlObject":{"path":["users","api","calls","{{callId}}","queuetransfer","{{queueId}}"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"e5d22c0a-51ea-41ad-82b2-a9816b06dee2"},{"name":"Warm Transfer To Queue","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"5b0c91fd-0122-4e9c-a0f1-a1f569626a0a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\n\t\"priority\": {{1-5}}\n\t\n}"},"url":"{{domain}}/users/api/calls/{{callId}}/reserveagent/{{queueId}}","description":"<p>API used to reserve an agent from a specific queue. Once agent is available all 3 parties will be conferenced together. Use Warm Trasnfer API to warm transfer both parties out. </p>\n<p>Parameters:</p>\n<p>callId:  The id of the call to conference once the agent is avaialble.</p>\n<p>queueId : The queueId to get the next available agent.  </p>\n<p>priority :  the priority in the queue. </p>\n<p>  1 lowest \n  5 highest</p>\n","urlObject":{"path":["users","api","calls","{{callId}}","reserveagent","{{queueId}}"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"5b0c91fd-0122-4e9c-a0f1-a1f569626a0a"},{"name":"Reserve Agent In Queue","event":[{"listen":"test","script":{"id":"84599f19-d912-44f4-9b38-51f381e491d0","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"bbf9015f-4cff-4535-a612-aa8468466c18","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\"priority\": 4,\n    \"callme\":true,\n    \"withMusic\":true,\n    \"data\": {\n        \"key1\":\"value1\",\n        \"key2\":\"value2\",\n        \"key3\":\"value3\"\n    }\n}"},"url":"{{domain}}/users/api/calls/reserveagent/{{queueId}}","description":"<p>API used to reserve an agent from a specific queue. Once an agent accepts the offer he will be connected to the agent that requested him. </p>\n<p>Parameters:</p>\n<p>queueId : The queueId to get the next available agent.  </p>\n<p>priority :  the priority in the queue. </p>\n<p>  1 lowest \n  5 highest</p>\n<p>callme:  Call the agent that is making the request if not offhook already. </p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>true or false\n</code></pre>","urlObject":{"path":["users","api","calls","reserveagent","{{queueId}}"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"bbf9015f-4cff-4535-a612-aa8468466c18"},{"name":"Reserve Agent In Queue & Auto Conference","event":[{"listen":"test","script":{"id":"639dcf36-d07b-4de8-bb65-9c303c11436e","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"223d8eb7-399a-422d-b966-22170ebb0d73","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\"priority\": 5,\n    \"callme\":true,\n    \"skills\": [\"5faea37126be20563623d9e8\"],\n    \"data\": {\n        \"key1\":\"value1\",\n        \"key2\":\"value2\",\n        \"key3\":\"value3\"\n    }\n\n}"},"url":"{{domain}}/users/api/calls/{{callId}}/reserveagent/{{queueId}}","description":"<p>API used to reserve an agent from a specific queue. Once an agent accepts the offer he will be conferenced to the agent that requested him and the inbound or outbound call</p>\n<p>Parameters:</p>\n<p>callId : The inbound or outbound call \nqueueId : The queueId to get the next available agent.  </p>\n<p>priority :  the priority in the queue. </p>\n<p>  1 lowest \n  5 highest</p>\n","urlObject":{"path":["users","api","calls","{{callId}}","reserveagent","{{queueId}}"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"223d8eb7-399a-422d-b966-22170ebb0d73"},{"name":"Send Workitem back Workflow","event":[{"listen":"test","script":{"id":"43a9589b-6f36-4e66-9939-73714e7d2ba5","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"037f04cd-4fae-423f-81f4-29389e8e49d5","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\"data\":  {\n        \"key1\":\"value1\"\n    },\n    \"skills\": [\"5faea37126be20563623d9e8\"],\n    \"giveControlWorkflow\":true,\n    \"dispositionId\":\"602cf52648636834c46842ba\"\n\n}"},"url":"{{domain}}/users/api/workitems/{{workitemId}}/function/{{functionId}}","description":"<p>API used by agent to send the call back to the workflow system.  This can be  used by the agent to send caller back to the  workflow in order to capture credit card information securely or generate a temproray token for payment or to leave automated voicemail message when outbound call is busy or at the end of a call to send caller for a survey.   </p>\n","urlObject":{"path":["users","api","workitems","{{workitemId}}","function","{{functionId}}"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"037f04cd-4fae-423f-81f4-29389e8e49d5"},{"name":"Send Workitem to payment gateway","event":[{"listen":"test","script":{"id":"c97781af-5929-43f7-9263-252e0acaa9af","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"6e3d30b0-6976-4d24-bdc9-e2eba11a4c12","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\"data\":  {\n        \"key1\":\"value1\"\n    },\n    \"skills\": [\"5faea37126be20563623d9e8\"],\n    \"giveControlWorkflow\":false,\n    \"dispositionId\":\"602cf52648636834c46842ba\"\n\n}"},"url":"{{domain}}/users/api/workitems/{{workitemId}}/function/{{functionId}}","description":"<p>API used by agent to send the call back to the workflow system.  This can be  used by the agent to send caller back to the  workflow in order to capture credit card information securely or generate a temproray token for payment or to leave automated voicemail message when outbound call is busy or at the end of a call to send caller for a survey.   </p>\n","urlObject":{"path":["users","api","workitems","{{workitemId}}","function","{{functionId}}"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"6e3d30b0-6976-4d24-bdc9-e2eba11a4c12"},{"name":"Warm Transfer","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"90f27a22-41bc-4c60-af0f-28f488dad7e5","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\n\t\"dispositionId\": {{dispositionId}},\n\t\"workitems\":[{{callId1}}, {{callId2}}]\n\t\n}"},"url":"{{domain}}/users/api/calls/warmtransfer","description":"<p>API used to warm transfer 2 calls together. This is used if an agent wants to transfer out 2 calls he has to move on and do more work. </p>\n<p>Parameters:</p>\n<p>workitems:  The list of the two call id's.</p>\n<p>dispositionId : The dispositionId to use when calls are terminated. If one of the calls is another agent, he can overwrite the dispositionId.</p>\n","urlObject":{"path":["users","api","calls","warmtransfer"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"90f27a22-41bc-4c60-af0f-28f488dad7e5"},{"name":"Hold","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"511e9639-f6b6-44fd-99e2-84fb82867d09","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\n}"},"url":"{{domain}}/users/api/calls/{{callId}}/hold","description":"<p>API used to put a call on hold. 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This will also terminate any active call they have and reset the line to the initial state. Mostly used by users if for some reason their phone does not respond. </p>\n<p>Parameters:</p>\n<p>none </p>\n","urlObject":{"path":["users","api","calls","reset"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"82f0a1c2-f3f7-456a-980b-9067056ad0a8"},{"name":"Mute Me","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"950aaaca-fde2-4372-9d43-b3ffd54db6b0","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\n}"},"url":"{{domain}}/users/api/calls/muteme","description":"<p>API used by users to mute their line. </p>\n<p>Parameters:</p>\n<p>none </p>\n","urlObject":{"path":["users","api","calls","muteme"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"950aaaca-fde2-4372-9d43-b3ffd54db6b0"},{"name":"Unmute Me","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"c698a728-acf1-4338-ac15-02641493802a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\n}"},"url":"{{domain}}/users/api/calls/muteme","description":"<p>API used by users to unmute their line. </p>\n<p>Parameters:</p>\n<p>none </p>\n","urlObject":{"path":["users","api","calls","muteme"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"c698a728-acf1-4338-ac15-02641493802a"},{"name":"Set SIP Endpoint","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"e7971325-6864-47d6-ab48-cae1b5ca1467","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\n}"},"url":"{{domain}}/users/api/calls/sipendpoint","description":"<p>API used by users to set and test their SIP endpoint device at login. 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\"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"128.99999999999986 -66.99999999999994\",\n                    \"__gohashid\": 11531\n                },\n                \"5bbcefedf86afc3d5f563a5a\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Wait SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"description\": \"Wait for SMS Messages from Agent or Consumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf157b2dc1ba3c4021088\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'USER'\"\n                                      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\"transitionId\": \"5bbcf09338a889060d3c9551\",\n                            \"description\": \"Handle User Message\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Handle Consumer Message\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf192d85bedd256f1e999\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": 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        \"transitionId\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    317,\n                                    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                                 ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n    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                \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"328.99999999999994 459.00000000000045\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"__gohashid\": 173620\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.0000000000002,\n                                    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                      {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                  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             {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                     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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate 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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n      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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n 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\"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                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                           \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                     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       \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": 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                         },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    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       \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n                                        \"name\": \"Trade Show Lead\"\n                                    }\n                                },\n                                \"dispositionId\": \"5c8beda802e2f60001b88e0d\"\n                            },\n                            \"type\": \"sendemail\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -490,\n                                    500.823699444955,\n                                    -480,\n                                    500.823699444955,\n                                    -476,\n                                    500.823699444955,\n                                    -476,\n                                    380,\n                                    348,\n                                    380,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c788ff74a2f70ff83ea9db0\"\n                        }\n                    ],\n                    \"name\": \"SMS to Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788fbbd2134d04191c8bb1\",\n                    \"key\": \"5c788fbbd2134d04191c8bb1\",\n                    \"location\": \"-573 477\",\n                    \"loc\": \"-623 444\",\n                    \"__gohashid\": 580500,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c788ff74a2f70ff83ea9db0\",\n                            \"__gohashid\": 174074\n                        }\n                    ]\n                },\n                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        \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Sales Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\"\n                        }\n                    ],\n                    \"name\": \"Inbound Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"key\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"location\": \"614 -41.66667175292969\",\n                    \"loc\": \"583 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          \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"icon\": \"icon-transition\",\n                            \"id\": \"refId1558480251581\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"key\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"location\": \"186.00000000000006 234.00000000000023\",\n                    \"loc\": \"-264 -102\",\n                    \"__gohashid\": 16302,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf09338a889060d3c9551\",\n                            \"__gohashid\": 7223\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"__gohashid\": 7228\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\",\n                            \"__gohashid\": 7233\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    411.99999999999994,\n                                    482.8236994449552,\n                                    421.99999999999994,\n                                    482.8236994449552,\n                                    421.99999999999994,\n                                    123.67630055504549,\n                                    304,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": 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               \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.00000000000023,\n                                    517.8548372928551,\n                                    58.00000000000023,\n                                    517.8548372928551,\n                                    60,\n                                    517.8548372928551,\n                                    60,\n                                    124,\n                                    186.00000000000006,\n                                    124,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-34.999999999999744 485.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\",\n                            \"__gohashid\": 7331\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -237.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    76,\n                                    186.00000000000006,\n                                    76,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-320.9999999999998 -64.00000000000001\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 7380\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"If Email address is sent instead of upgrade\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    -20.926477197823125,\n                                    -516.9999999999999,\n                                    -20.926477197823125,\n                                    -516,\n                                    -20.926477197823125,\n                                    -516,\n                                    -20.926477197823125,\n                                    -476,\n                                    -20.926477197823125,\n                                    -476,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Sen and Email back with more information\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980528\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARDE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRAD'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADR'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    -526.9999999999999,\n                                    13.073522802176875,\n                                    -516.9999999999999,\n                                    13.073522802176875,\n                                    -516,\n                                    13.073522802176875,\n                                    -516,\n                                    140,\n                                    -476,\n                                    140,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    47.073522802176875,\n                                    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n                                    -492,\n                                    140,\n                                    -492,\n                                    124,\n                                    -76.00000000000017,\n                                    124,\n                                    -76.00000000000017,\n                                    137.6763005550453,\n                                    -76.00000000000017,\n                                    147.6763005550453\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980534\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-609.9999999999999 6.249823357222141\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 7429\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"id\": \"refId1557930273693\",\n                            \"__gohashid\": 7434\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 7439\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 7444\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251542\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251545\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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},\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    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  \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                       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   \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n  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\"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    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\"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980598\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                           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\"properties\": {\n                                \"message\": \"Great. 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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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},\n                        {\n                            \"name\": \"Wait for SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"functionId\": \"5cdea13ded3a970001530766\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"functionId\": {\n                                        \"name\": \"Wait for SMS Message\"\n                                    }\n                                }\n                            },\n                            \"type\": 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false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5b6234f47fbdde0001909929\"\n        },\n        {\n            \"addresses\": [\n                \"8182103340\"\n            ],\n            \"modifiedAt\": 1560350372468,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": \"100\",\n            \"description\": \"Catasys Demo Campaign\",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"campaignGoalsId\": \"5accd51ed1f2d60001d07a92\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5bb3b1a2199b68dabb133212\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b1a2199b68dabb133212\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": 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            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"description\": \"Catasys Main Menu\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b429de80d80001d4b354\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Main Options\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239563\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 1 Care Coach\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n                                    -45.11620608719528,\n                                    -292,\n                                    -45.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -212,\n                                    101.02557373046876,\n                                    -212,\n                                    101.02557373046876,\n                                    -210.4588203647468,\n                                    101.02557373046876,\n                                    -200.4588203647468\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"key\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"location\": \"-590.9744262695316 276.48273664829384\",\n                    \"loc\": \"-326.97442626953125 337.57363847712924\",\n                    \"__gohashid\": 2582,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b617b953c306b8b13329\",\n                            \"__gohashid\": 12429\n                        }\n                    ]\n                },\n                \"5bb3b898b6eb1e11c5553816\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b898b6eb1e11c5553816\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -54.97442626953125,\n                                    -17.865757773194048,\n                                    -44.97442626953125,\n                                    -17.865757773194048,\n                                    -44,\n                                    -17.865757773194048,\n                                    -44,\n                                    -116,\n                                    97.02557373046878,\n                                    -116,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3badf800ec359ca16f742\",\n                            \"__gohashid\": 12562\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1538503118894,\n            \"finalWorkitemStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"recordingAnalysisEndTime\": 1439,\n            \"recordingAnalysisMinDuration\": \"60\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys Demo Campaign\"\n                    }\n                }\n            },\n            \"campaignId\": \"5bb3b1ce5485590001086897\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": false,\n            \"recordingAnalysisMaxDuration\": \"300\",\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n            \"useForPredictive\": false,\n            \"name\": \"Catasys\",\n            \"useForOutbound\": true,\n            \"tenantId\": \"thrio\",\n            \"recordingAnalysisStartTime\": 1,\n            \"_id\": \"5bb3b1ce5485590001086897\",\n            \"useForFax\": false\n        },\n        {\n            \"addresses\": [],\n            \"modifiedAt\": 1551289159803,\n            \"recordingPercentage\": \"0\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"This campaign handles all inbound inquiries from the Thrio website. \",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5be0b60d6dbf86ac2f414d1d\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                       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\"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                     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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    -331,\n                                    389.676300555045,\n                                    -331,\n                                    399.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n                    \"loc\": \"-441 468\",\n                    \"__gohashid\": 384441,\n                    \"transitions\": [\n                        {\n                            \"id\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"id\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ]\n                },\n                \"5c788fbbd2134d04191c8bb1\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788fbbd2134d04191c8bb1\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Customer email address\",\n                            \"properties\": {\n                                \"variableName\": \"emailAddress\",\n                                \"rightExpression\": \"workitem.currentSMSMessage.email\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n        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                             432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n       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        \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n     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     {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                       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   \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086348\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                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                          },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086350\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                               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\"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    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\"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"fromAddress\": \"upgrade@thrio.com\",\n                                \"subject\": \"workitem.email.subject\",\n                                \"toAddress\": \"workitem.from\",\n                                \"description\": \"\"\n                            },\n                            \"type\": \"sendemail\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251601\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Send Email to Sales Team\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"dispositionId\": \"5cdeb75fed3a970001530768\",\n                                \"fromAddress\": \"workitem.from\",\n                                \"subject\": \"workitem.email.subject\",\n                                \"toAddress\": \"namir.yedid@thrio.com\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"dispositionId\": {\n                                        \"name\": \"Sales Take Away\"\n                                    }\n          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\"transitionId\": \"refId1557930273636\",\n                            \"id\": \"refId1558480251603\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"key\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"location\": \"671.0000000000003 -139.6666717529297\",\n                    \"loc\": \"583 -63.66667175292969\",\n                    \"__gohashid\": 52939,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"refId1557930273636\"\n                        }\n                    ]\n                },\n             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\"_selected\": false,\n                            \"transitionId\": \"refId1558029050964\",\n                            \"id\": \"refId1558480251593\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Can we send you and SMS?\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": []\n                                },\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"promptId\": \"59567ffda798c90678770aee\",\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"_working\": false,\n                                \"expansions\": {\n    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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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},\n                        {\n                            \"name\": \"Wait for SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"functionId\": \"5cdea13ded3a970001530766\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"functionId\": {\n                                        \"name\": \"Wait for SMS Message\"\n                                    }\n                                }\n                            },\n                            \"type\": 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\"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n                    \"transitions\": [],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-275 -163\",\n                    \"__gohashid\": 14251\n                }\n            },\n            \"createdAt\": 1533162740939,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5b62361403385d0001932ab4\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b89dc081f24b6045ff3\",\n            \"useForPredictive\": false,\n            \"name\": \"Email Demo\",\n            \"useForOutbound\": 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                           \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n            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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                 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\"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour 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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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                             ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": 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   \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": 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                         },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n               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\"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980570\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980573\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -215.1307118745769,\n                                    227.82369944495468,\n                                    -215.1307118745769,\n                                    137.67630055504526,\n                                    -76.00000000000006,\n                                    137.67630055504526,\n                                    -76.00000000000006,\n                                    147.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558353980574\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n                                    -38.55818659705431,\n                                    651.0390625000002,\n                                    -28.55818659705431\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557410177766\",\n                            \"id\": \"refId1558480251584\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer (to Sales Team)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -60,\n                                    651.0390625000002,\n                                    -60,\n                                    651.0390625000002,\n                                    -38.55818659705431,\n                                    651.0390625000002,\n                                    -28.55818659705431\n                                ],\n                                \"name\": \"Transition (If SalesTeam does not respond)\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1558353981080\",\n                            \"id\": \"refId1558480251589\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"description\": \"Send call to sales team (whoever answered Yes to SMS)\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \">=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"dnis\": \"workitem.currentSMSMessage.textMsg\"\n                            },\n                            \"type\": \"directconnect\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251590\",\n                            \"icon\": \"icon-directconnect\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"399.99999999999994 -64.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086348\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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      },\n                    \"_end\": {\n                        \"key\": 2,\n                        \"category\": \"End\",\n                        \"text\": \"End\",\n                        \"__gohashid\": 124075,\n                        \"loc\": \"14.622006882068701 233.62200688206872\"\n                    },\n                    \"transitions\": [\n                        {\n                            \"name\": \"Wait For More Messages\",\n                            \"id\": \"5a77dc7ae3e9552922d31d05\",\n                            \"__gohashid\": 6858\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1533159775315,\n            \"finalWorkitemStateId\": \"5a65e40ac0f4168b362a0e79\",\n            \"modifiedBy\": \"5c6ac39a86d17300012c53bf\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Chat Demonstration\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b62295f03385d0001932a9f\",\n            \"defaultOutbound\": false,\n            \"fieldMappingsId\": \"5ab009fa56c94f0001ca5487\",\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5a65e40ac0f4168b362a0e79\",\n            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n            \"useForPredictive\": false,\n            \"tenantId\": \"thrio\",\n            \"name\": \"Chat Demonstration\",\n            \"useForOutbound\": false,\n            \"_id\": \"5b62295f03385d0001932a9f\"\n        },\n        {\n            \"modifiedAt\": 1565117301851,\n            \"recordingPercentage\": \"0\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"Email Demo\",\n            \"objectType\": \"campaign\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5b6234df34617a119aa4d970\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5b6234df34617a119aa4d970\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5b6234df34617a119aa4d970\",\n                    \"_id\": \"5b6234df34617a119aa4d970\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"200 100\",\n                    \"__gohashid\": 14250,\n                    \"transitions\": []\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Reply To Email\",\n                            \"description\": \"Email acknowledgment\",\n                            \"properties\": {\n                                \"templateId\": \"5b62348003385d0001932ab3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Acknowledgement Email Template\"\n                                    }\n                                }\n                            },\n                            \"type\": \"replyemailtemplate\",\n                            \"_selected\": false,\n                            \"id\": \"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n                    \"transitions\": [],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-275 -163\",\n                    \"__gohashid\": 14251\n                }\n            },\n            \"createdAt\": 1533162740939,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5b62361403385d0001932ab4\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b89dc081f24b6045ff3\",\n            \"useForPredictive\": false,\n            \"name\": \"Email Demo\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5b6234f47fbdde0001909929\"\n        },\n        {\n            \"addresses\": [\n                \"8182103340\"\n            ],\n            \"modifiedAt\": 1560350372468,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": \"100\",\n            \"description\": \"Catasys Demo Campaign\",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"campaignGoalsId\": \"5accd51ed1f2d60001d07a92\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5bb3b1a2199b68dabb133212\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b1a2199b68dabb133212\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"description\": \"Catasys Main Menu\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b429de80d80001d4b354\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Main Options\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239563\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 1 Care Coach\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n                                    -45.11620608719528,\n                                    -292,\n                                    -45.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -212,\n                                    101.02557373046876,\n                                    -212,\n                                    101.02557373046876,\n                                    -210.4588203647468,\n                                    101.02557373046876,\n                                    -200.4588203647468\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"key\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"location\": \"-590.9744262695316 276.48273664829384\",\n                    \"loc\": \"-326.97442626953125 337.57363847712924\",\n                    \"__gohashid\": 2582,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b617b953c306b8b13329\",\n                            \"__gohashid\": 12429\n                        }\n                    ]\n                },\n                \"5bb3b898b6eb1e11c5553816\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b898b6eb1e11c5553816\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n 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             {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    76,\n                                    -333.9999999999998,\n                                    76,\n                                    -333.9999999999998,\n                                    127.6763005550452,\n                                    -333.9999999999998,\n                                    137.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 273\",\n                    \"__gohashid\": 125086,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c77530aa8d4acccc51221b1\",\n                            \"__gohashid\": 173880\n                        }\n                    ]\n                },\n                \"5c7756658a3cf814f2fab037\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7756658a3cf814f2fab037\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait up to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                     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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980573\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                       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   \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558353980574\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                      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Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980600\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                       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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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      },\n                    \"_end\": {\n                        \"key\": 2,\n                        \"category\": \"End\",\n                        \"text\": \"End\",\n                        \"__gohashid\": 124075,\n                        \"loc\": \"14.622006882068701 233.62200688206872\"\n                    },\n                    \"transitions\": [\n                        {\n                            \"name\": \"Wait For More Messages\",\n                            \"id\": \"5a77dc7ae3e9552922d31d05\",\n                            \"__gohashid\": 6858\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1533159775315,\n            \"finalWorkitemStateId\": \"5a65e40ac0f4168b362a0e79\",\n            \"modifiedBy\": \"5c6ac39a86d17300012c53bf\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Chat Demonstration\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b62295f03385d0001932a9f\",\n            \"defaultOutbound\": false,\n            \"fieldMappingsId\": \"5ab009fa56c94f0001ca5487\",\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5a65e40ac0f4168b362a0e79\",\n            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n            \"useForPredictive\": false,\n            \"tenantId\": \"thrio\",\n            \"name\": \"Chat Demonstration\",\n            \"useForOutbound\": false,\n            \"_id\": \"5b62295f03385d0001932a9f\"\n        },\n        {\n            \"modifiedAt\": 1565117301851,\n            \"recordingPercentage\": \"0\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"Email Demo\",\n            \"objectType\": \"campaign\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5b6234df34617a119aa4d970\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5b6234df34617a119aa4d970\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5b6234df34617a119aa4d970\",\n                    \"_id\": \"5b6234df34617a119aa4d970\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"200 100\",\n                    \"__gohashid\": 14250,\n                    \"transitions\": []\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Reply To Email\",\n                            \"description\": \"Email acknowledgment\",\n                            \"properties\": {\n                                \"templateId\": \"5b62348003385d0001932ab3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Acknowledgement Email Template\"\n                                    }\n                                }\n                            },\n                            \"type\": \"replyemailtemplate\",\n                            \"_selected\": false,\n                            \"id\": \"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n                    \"transitions\": [],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-275 -163\",\n                    \"__gohashid\": 14251\n                }\n            },\n            \"createdAt\": 1533162740939,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5b62361403385d0001932ab4\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b89dc081f24b6045ff3\",\n            \"useForPredictive\": false,\n            \"name\": \"Email Demo\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5b6234f47fbdde0001909929\"\n        },\n        {\n            \"addresses\": [\n                \"8182103340\"\n            ],\n            \"modifiedAt\": 1560350372468,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": \"100\",\n            \"description\": \"Catasys Demo Campaign\",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"campaignGoalsId\": \"5accd51ed1f2d60001d07a92\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5bb3b1a2199b68dabb133212\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b1a2199b68dabb133212\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"description\": \"Catasys Main Menu\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b429de80d80001d4b354\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Main Options\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239563\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 1 Care Coach\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n                                    -45.11620608719528,\n                                    -292,\n                                    -45.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -212,\n                                    101.02557373046876,\n                                    -212,\n                                    101.02557373046876,\n                                    -210.4588203647468,\n                                    101.02557373046876,\n                                    -200.4588203647468\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"key\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"location\": \"-590.9744262695316 276.48273664829384\",\n                    \"loc\": \"-326.97442626953125 337.57363847712924\",\n                    \"__gohashid\": 2582,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b617b953c306b8b13329\",\n                            \"__gohashid\": 12429\n                        }\n                    ]\n                },\n                \"5bb3b898b6eb1e11c5553816\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b898b6eb1e11c5553816\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n 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             {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    76,\n                                    -333.9999999999998,\n                                    76,\n                                    -333.9999999999998,\n                                    127.6763005550452,\n                                    -333.9999999999998,\n                                    137.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 273\",\n                    \"__gohashid\": 125086,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c77530aa8d4acccc51221b1\",\n                            \"__gohashid\": 173880\n                        }\n                    ]\n                },\n                \"5c7756658a3cf814f2fab037\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7756658a3cf814f2fab037\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait up to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                     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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980573\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                       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   \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558353980574\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                      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Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980600\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                       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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    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                    \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": 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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    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              }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour 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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": 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            \"__gohashid\": 173620\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.0000000000002,\n                                    517.854837292855,\n                                    58.0000000000002,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    116.676300555045,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle 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                      {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                  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             {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n     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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                            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                         \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n    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                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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        \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n     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     {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                          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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n        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 \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251592\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang up phone call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n  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\"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'OutboundSMS'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 105045,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": 291.9999999999998,\n                                            \"D\": -87.2074384029456,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 301.9999999999998,\n                                            \"D\": -87.2074384029456,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 301.9999999999998,\n                                            \"D\": -87.2074384029456,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 301.9999999999998,\n                                            \"D\": -172,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -387.99999999999994,\n                                            \"D\": -172,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -387.99999999999994,\n                                            \"D\": -159.32369944495477,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -387.99999999999994,\n                                            \"D\": -149.32369944495477,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc031cab490a9b929b9b758\",\n                            \"_selected\": false,\n                            \"id\": \"refId1564410019509\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Please wait while we connect you to an agent.\",\n                                \"messageType\": \"USER\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1564410019510\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Support Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5d3f4db26af61e00014e73de\"\n                                ],\n                                \"priority\": 3,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5d3f4db26af61e00014e73de\": \"Rose Queue\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": false,\n                            \"id\": \"refId1564410019511\",\n                            \"icon\": \"icon-enterqueues\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 105046,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": 291.9999999999998,\n                                            \"D\": -53.2074384029456,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 301.9999999999998,\n                                            \"D\": -53.2074384029456,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 301.9999999999998,\n                                            \"D\": 85.48443107604989,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 85.48443107604989,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 171.67630055504537,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 181.67630055504537,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 6\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf145ac12de5d9fe12172\",\n                            \"_selected\": true,\n                            \"id\": \"refId1564410019512\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc031cab490a9b929b9b758\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf145ac12de5d9fe12172\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"208.9999999999998 -84.99999999999996\",\n                    \"__gohashid\": 11531\n                },\n                \"5bbcefedf86afc3d5f563a5a\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Wait SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"description\": \"Wait for SMS Messages from Agent or Consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf157b2dc1ba3c4021088\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'USER'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -359.9999999999999,\n                                    271.5930625915529,\n                                    -349.9999999999999,\n                                    271.5930625915529,\n                                    169.99999999999994,\n                                    271.5930625915529,\n                                    169.99999999999994,\n                                    320.2500000000001,\n                                    169.99999999999994,\n                                    368.9069374084474,\n                                    169.99999999999994,\n                                    378.9069374084474\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf09338a889060d3c9551\",\n                            \"description\": \"Handle User Message\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Handle Consumer Message\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf192d85bedd256f1e999\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'CLIENT'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -359.9999999999999,\n                                    305.5930625915529,\n                                    -349.9999999999999,\n                                    305.5930625915529,\n                                    -348,\n                                    305.5930625915529,\n                                    -348,\n                                    268,\n                                    -231.9999999999999,\n                                    268,\n                                    -231.9999999999999,\n                                    391.8757995605469,\n                                    -231.9999999999999,\n                                    401.8757995605469\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a4386ef9ebf97eece\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -359.9999999999999,\n                                    339.5930625915529,\n                                    -349.9999999999999,\n                                    339.5930625915529,\n                                    -329.738576250846,\n                                    339.5930625915529,\n                                    -329.738576250846,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"_id\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"key\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"location\": \"-443 282.0000000000001\",\n                    \"loc\": \"-264 -102\",\n                    \"__gohashid\": 16302,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf09338a889060d3c9551\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a4386ef9ebf97eece\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\"\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    252.99999999999994,\n                                    468.5930625915529,\n                                    262.99999999999994,\n                                    468.5930625915529,\n                                    262.99999999999994,\n                                    171.90693740844742,\n                                    -90,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"169.99999999999994 445.00000000000017\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\"\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -148.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    171.90693740844742,\n                                    -290.9999999999999,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-231.9999999999999 477.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\"\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597138\",\n                            \"icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 115667,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 171.67630055504537,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 181.67630055504537,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597139\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"We have a 30\\\" Samsung TV for $150, or Sony 40\\\" for $275\",\n                                \"toAddress\": \"\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597140\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"dispositionId\": \"5c76860302e2f6000198e9f5\",\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"subject\": \"Requested Information\",\n                                \"toAddress\": \"workitem.data.email\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"dispositionId\": {\n                                        \"name\": \"Email Sent\"\n                                    },\n                                    \"templateId\": {\n                                        \"name\": \"Rose Demo Template\"\n                                    }\n                                },\n                                \"templateId\": \"5d498b9fe8f6040001d0dfa0\"\n                            },\n                            \"type\": \"sendemail\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-sendemail\",\n                            \"id\": \"refId1565100597141\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transition to another state\",\n                            \"properties\": {\n                                \"description\": \"Transition to another state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"name\": \"Transition\",\n                                \"points\": {\n                                    \"__gohashid\": 115668,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 178.96886215209972,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 188.96886215209972,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                }\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1564410019414\",\n                            \"id\": \"refId1565100597142\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-266 -43.00000000000003\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"refId1564410019414\"\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1564429692200,\n            \"finalWorkitemStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Rose SMS\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"SMS Campaign for Inbound / Oubound\"\n                    }\n                }\n            },\n            \"campaignId\": \"5d3f4d7c6af61e00014e73dd\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": true,\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"createdBy\": \"5a736d026656f800019f75e2\",\n            \"useForPredictive\": false,\n            \"name\": \"Rose SMS\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5d3f4d7c6af61e00014e73dd\",\n            \"callerId\": \"+17472200299\",\n            \"useForFax\": false\n        }\n    ]\n}"},{"id":"a29fceeb-904d-4b89-bbe3-c03621138cdd","name":"Search Object Response Example","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":{"raw":"{{domain}}/data/api/types/{{object}}?q=*","host":["{{domain}}"],"path":["data","api","types","{{object}}"],"query":[{"key":"q","value":"*"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Tue, 13 Aug 2019 16:08:53 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n    \"count\": 22,\n    \"total\": 22,\n    \"previous\": \"0\",\n    \"next\": \"22\",\n    \"objects\": [\n        {\n            \"addresses\": [\n                \"8582997191\"\n            ],\n            \"modifiedAt\": 1565636584089,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": 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            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    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                    \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    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        \"transitionId\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    317,\n                                    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\"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                     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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n             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\"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate 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               }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                            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                         \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. 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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n      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\"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": 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                                {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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       \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n  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\"timeoutInSeconds\": \"3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"starttimer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate SMS\",\n                            \"properties\": {\n                                \"stateId\": \"5c8c60c90f0a5fa5b229bd15\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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      133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-34.999999999999744 485.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\",\n                            \"__gohashid\": 7331\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -237.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    76,\n                                    186.00000000000006,\n                                    76,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-320.9999999999998 -64.00000000000001\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 7380\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"If Email address is sent instead of upgrade\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n             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more information\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980528\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARDE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRAD'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADR'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    -526.9999999999999,\n                                    13.073522802176875,\n                                    -516.9999999999999,\n                                    13.073522802176875,\n                                    -516,\n                                    13.073522802176875,\n                                    -516,\n                                    140,\n                                    -476,\n                                    140,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    47.073522802176875,\n                                    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\"refId1558353980534\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-609.9999999999999 6.249823357222141\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 7429\n                        },\n                        {\n                            \"name\": \"Check if 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\"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251542\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251545\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558094086269\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558094086271\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 273\",\n                    \"__gohashid\": 125086,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c77530aa8d4acccc51221b1\",\n                            \"__gohashid\": 7547\n                        }\n                    ]\n                },\n                \"5c7756658a3cf814f2fab037\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7756658a3cf814f2fab037\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait up to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980568\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                 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},\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n        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{\n\t\t\t\t\t\"language\":\"en\",\n\t\t\t\t\t\"value\":\"Bitly Thrio.com\"\n\t\t\t\t}\n\t\t\t}\n\t\t\n\t}\n\n}"},"url":"{{domain}}/data/api/types/restcall"},"status":"Created","code":201,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Thu, 12 Mar 2020 22:25:59 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"}],"cookie":[],"responseTime":null,"body":"{\n    \"_id\": \"5e6ab6f74504ae76028e41e5\",\n    \"headers\": [\n        \"Content-Type:application/json\",\n        \"Authorization:token\"\n    ],\n    \"createdAt\": 1584051959659,\n    \"deletedAt\": 0,\n    \"method\": \"GET\",\n    \"localizations\": {\n        \"name\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Bitly Thrio.com\"\n            }\n        }\n    },\n    \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n    \"modifiedAt\": 1584051959659,\n    \"tenantId\": \"thrio\",\n    \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n    \"url\": \"https://api-ssl.bitly.com/v3/shorten?access_token=622659330353eb72b9dedd926161fa875521fcd4&longUrl=https://www.thrio.com\",\n    \"objectType\": \"restcall\",\n    \"name\": \"Bitly Thrio.com\"\n}"}],"_postman_id":"2e6eb4d6-d089-49da-8e5e-ba03dd078048"},{"name":"Update","id":"7bafa174-bff0-4327-a6dc-c5f2fac9619f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PATCH","header":[{"key":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","type":"text","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\n\t \"url\" : \"https://api-ssl.bitly.com/v3/shorten?access_token=622659330353eb72b9dedd926161fa875521fcd4&longUrl=https://www.thrio.com\"\n\t\n}"},"url":"{{domain}}/data/api/types/restcall/{{restcallId}}","description":"<p>Update a restcall object.  </p>\n<p>specift the fields you which to modify. </p>\n","urlObject":{"path":["data","api","types","restcall","{{restcallId}}"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[{"id":"180153ed-c67c-4d0b-adb3-0e531714f52a","name":"Update","originalRequest":{"method":"PATCH","header":[{"key":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","type":"text","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\n\t \"url\" : \"https://api-ssl.bitly.com/v3/shorten?access_token=622659330353eb72b9dedd926161fa875521fcd4&longUrl=https://www.thrio.com\"\n\t\n}"},"url":"{{domain}}/data/api/types/restcall/{{restcallId}}"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Thu, 12 Mar 2020 22:54:00 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n    \"_id\": \"5e6ab6f74504ae76028e41e5\",\n    \"headers\": [\n        \"Content-Type:application/json\",\n        \"Authorization:token\"\n    ],\n    \"createdAt\": 1584051959659,\n    \"deletedAt\": 0,\n    \"method\": \"GET\",\n    \"localizations\": {\n        \"name\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Bitly Thrio.com\"\n            }\n        }\n    },\n    \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n    \"modifiedAt\": 1584053640278,\n    \"tenantId\": \"thrio\",\n    \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n    \"url\": \"https://api-ssl.bitly.com/v3/shorten?access_token=622659330353eb72b9dedd926161fa875521fcd4&longUrl=https://www.thrio.com\",\n    \"objectType\": \"restcall\",\n    \"name\": \"Bitly Thrio.com\"\n}"}],"_postman_id":"7bafa174-bff0-4327-a6dc-c5f2fac9619f"},{"name":"Test REST API","id":"534891a0-a6ee-432d-8404-13cdc8c1816b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","type":"text","value":"{{token}}"},{"key":"Content-Type","type":"text","value":"application/json"}],"url":"{{domain}}/data/api/types/restcall/test/{{restcallId}}","description":"<p>Test a  restcall object</p>\n","urlObject":{"path":["data","api","types","restcall","test","{{restcallId}}"],"host":["{{domain}}"],"query":[{"disabled":true,"key":"Auth","value":""}],"variable":[]}},"response":[{"id":"1141c791-064f-4965-95de-cddc6ad7091e","name":"Test REST 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mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n    \"httpStatus\": 200,\n    \"body\": {\n        \"status_code\": 200,\n        \"status_txt\": \"OK\",\n        \"data\": {\n            \"url\": \"http://bit.ly/2U0qZxB\",\n            \"hash\": \"2U0qZxB\",\n            \"global_hash\": \"2U147hd\",\n            \"long_url\": \"https://www.thrio.com/\",\n            \"new_hash\": 0\n        }\n    }\n}"},{"id":"dd7baa79-cbdb-4fc1-8f90-16cfda3414ce","name":"Get","originalRequest":{"method":"GET","header":[{"key":"Authorization","type":"text","value":"{{token}}"},{"key":"Content-Type","type":"text","value":"application/json"}],"url":{"raw":"{{domain}}/data/api/types/restcall/{{restcallId}}","host":["{{domain}}"],"path":["data","api","types","restcall","{{restcallId}}"],"query":[{"key":"Auth","type":"text","value":"","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Thu, 12 Mar 2020 22:32:33 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n    \"headers\": [\n        \"Content-Type:application/json\",\n        \"Authorization:token\"\n    ],\n    \"method\": \"GET\",\n    \"localizations\": {\n        \"name\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Bitly Thrio.com\"\n            }\n        }\n    },\n    \"modifiedAt\": 1584051959659,\n    \"url\": \"https://api-ssl.bitly.com/v3/shorten?access_token=622659330353eb72b9dedd926161fa875521fcd4&longUrl=https://www.thrio.com\",\n    \"objectType\": \"restcall\",\n    \"createdAt\": 1584051959659,\n    \"deletedAt\": 0,\n    \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n    \"tenantId\": \"thrio\",\n    \"name\": \"Bitly Thrio.com\",\n    \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n    \"_id\": \"5e6ab6f74504ae76028e41e5\"\n}"}],"_postman_id":"534891a0-a6ee-432d-8404-13cdc8c1816b"}],"id":"d5dca6c9-ffba-4cf1-aec8-277a851a7d58","description":"<p>REST API calls are used in the workflow engine to set or get information from third party systems.\nThey are also used by our back end microservices to update thrid party systems when we disposition a workitem.</p>\n","event":[{"listen":"prerequest","script":{"id":"0707699a-9971-443b-bb6b-b1ff81018cbc","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"a2cda23e-996f-4f9a-9685-872eee9199af","type":"text/javascript","exec":[""]}}],"_postman_id":"d5dca6c9-ffba-4cf1-aec8-277a851a7d58"},{"name":"Home Page Widget","item":[{"name":"Get","id":"38ec5710-6a28-4d03-ac9b-041f02c4f68b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","type":"text","value":"{{token}}"},{"key":"Content-Type","type":"text","value":"application/json"}],"url":"{{domain}}/data/api/types/widget/{{widgetId}}","description":"<p>Retrieve a widget object</p>\n","urlObject":{"path":["data","api","types","widget","{{widgetId}}"],"host":["{{domain}}"],"query":[{"disabled":true,"key":"Auth","value":""}],"variable":[]}},"response":[],"_postman_id":"38ec5710-6a28-4d03-ac9b-041f02c4f68b"},{"name":"Search","id":"be4bdb99-2e1f-4951-98e1-8f7bd384347f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","type":"text","value":"{{token}}"},{"key":"Content-Type","type":"text","value":"application/json"}],"url":"{{domain}}/data/api/types/widget?q=*","description":"<p>Search for widgets objects</p>\n","urlObject":{"path":["data","api","types","widget"],"host":["{{domain}}"],"query":[{"key":"q","value":"*"}],"variable":[]}},"response":[{"id":"39bbf397-032c-49c6-80dd-510b3f25668a","name":"Search","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":{"raw":"{{domain}}/data/api/types/widget?q=NCX","host":["{{domain}}"],"path":["data","api","types","widget"],"query":[{"key":"q","value":"NCX"}]}},"status":"OK","code":200,"_postman_previewlanguage":null,"header":[{"key":"Date","value":"Tue, 28 Oct 2025 18:06:55 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Content-Encoding","value":"br"},{"key":"vary","value":"Origin"},{"key":"vary","value":"Access-Control-Request-Method"},{"key":"vary","value":"Access-Control-Request-Headers"},{"key":"x-content-type-options","value":"nosniff"},{"key":"x-xss-protection","value":"0"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"pragma","value":"no-cache"},{"key":"expires","value":"0"},{"key":"strict-transport-security","value":"max-age=31536000; includeSubDomains"},{"key":"x-frame-options","value":"SAMEORIGIN"},{"key":"content-security-policy","value":"default-src 'self'; base-uri 'self'; script-src 'self'; style-src 'self'; img-src 'self'; font-src 'self'; object-src 'none'; form-action 'self'; frame-ancestors 'none'; upgrade-insecure-requests"},{"key":"referrer-policy","value":"strict-origin-when-cross-origin"},{"key":"permissions-policy","value":"camera=(self); microphone=(self);"},{"key":"cross-origin-resource-policy","value":"same-origin"},{"key":"cf-cache-status","value":"DYNAMIC"},{"key":"Server","value":"cloudflare"},{"key":"CF-RAY","value":"995c5ea989f3028a-MAD"}],"cookie":[],"responseTime":null,"body":"{\n    \"next\": \"20\",\n    \"total\": 20,\n    \"previous\": \"0\",\n    \"objects\": [\n        {\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - New leads captured\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Potential new customers collected during these conversations—ready for sales follow-up.\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Clients potentiels collectés lors de ces conversations—prêts pour le suivi commercial.\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Clientes potenciales recopilados durante estas conversaciones—listos para seguimiento de ventas.\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Clientes potenciais coletados durante essas conversas—prontos para acompanhamento de vendas.\"\n                    }\n                },\n                \"label\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"New leads captured\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Nouveaux prospects capturés\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Nuevos leads capturados\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Novos leads capturados\"\n                    }\n                },\n                \"shortDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"All unique leads\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Tous les prospects uniques\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Todos os leads únicos\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Todos los leads únicos\"\n                    }\n                }\n            },\n            \"widgetId\": \"68c02881dfd7be062dc4c146\",\n            \"modifiedAt\": 1761597380956,\n            \"description\": \"Potential new customers collected during these conversations—ready for sales follow-up.\",\n            \"label\": \"New leads captured\",\n            \"shortDescription\": \"All unique leads\",\n            \"type\": \"lineChart\",\n            \"objectType\": \"widget\",\n            \"createdAt\": 1757423745455,\n            \"deletedAt\": 0,\n            \"refreshRate\": -1,\n            \"createdBy\": \"5955b60cee2f257144bd778e\",\n            \"tenantId\": \"hndlbar\",\n            \"name\": \"NCX - New leads captured\",\n            \"timeInterval\": \"daily\",\n            \"modifiedBy\": \"59eff8d4d5fb1d3deea43625\",\n            \"_id\": \"68c02881dfd7be062dc4c146\",\n            \"bezier\": 0,\n            \"customQuery\": \"\\nSELECT 1752368400000 AS day, 3000 AS total,'#86bebf' AS color, 'T_LEADS' AS label \\nUNION ALL \\nSELECT 1752454800000, 3600, '#86bebf', 'T_LEADS' \\nUNION ALL \\nSELECT 1752541200000, 3900, '#86bebf', 'T_LEADS' \\nUNION ALL \\nSELECT 1752627600000, 3800, '#86bebf', 'T_LEADS' \\nUNION ALL \\nSELECT 1752714000000, 4200, '#86bebf', 'T_LEADS' \\nUNION ALL \\nSELECT 1752800400000, 4300, '#86bebf', 'T_LEADS' \"\n        },\n        {\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - Ticket Volume\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Ticket Volume\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Ticket Volume\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Ticket Volume\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Ticket Volume\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Ticket Volume\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Ticket Volume\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Ticket Volume\"\n                    }\n                },\n                \"label\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Ticket Volume\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Ticket Volume\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Ticket Volume\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Ticket Volume\"\n                    }\n                }\n            },\n            \"widgetId\": \"68c02f6edfd7be062dc4c14a\",\n            \"modifiedAt\": 1758896498458,\n            \"description\": \"Ticket Volume\",\n            \"label\": \"Ticket Volume\",\n            \"type\": \"barChart\",\n            \"objectType\": \"widget\",\n            \"createdAt\": 1757425518793,\n            \"deletedAt\": 0,\n            \"refreshRate\": -1,\n            \"createdBy\": \"5955b60cee2f257144bd778e\",\n            \"tenantId\": \"hndlbar\",\n            \"name\": \"NCX - Ticket Volume\",\n            \"timeInterval\": \"daily\",\n            \"modifiedBy\": \"59580d86ee2f257144bd77a9\",\n            \"_id\": \"68c02f6edfd7be062dc4c14a\",\n            \"customQuery\": \"SELECT 1752368400000 AS day,3 AS total,'#6d80d3' AS color, 'T_CALLS' AS label \\nUNION ALL \\nSELECT 1752454800000,5,'#e07b8c','T_CALLS' \\nUNION ALL \\nSELECT 1752541200000,8,'#74C0C0','T_CALLS'\"\n        },\n        {\n            \"longDescription\": \"Average Session Duration\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - Session Duration\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Session Duration\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Session Duration\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Session Duration\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"The average time a customer spends from hello to goodbye, including talking to any AI employee, human, and waiting time.\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Le temps moyen qu'un client passe du bonjour à l'au revoir, incluant les échanges avec tout employé IA, humain, et le temps d'attente.\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"El tiempo promedio que un cliente pasa desde el hola hasta el adiós, incluyendo la conversación con cualquier empleado de IA, humano, y el tiempo de espera.\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"O tempo médio que um cliente passa do olá ao tchau, incluindo conversas com qualquer funcionário de IA, humano, e tempo de espera.\"\n                    }\n                },\n                \"label\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Average Session Duration\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Session Duration\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Session Duration\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Session Duration\"\n                    }\n                },\n                \"shortDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"AVG Session Duration\"\n                    }\n                },\n                \"longDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Average Session Duration\"\n                    }\n                }\n            },\n            \"widgetId\": \"68c040dddfd7be062dc4c14b\",\n            \"modifiedAt\": 1761597411104,\n            \"description\": \"The average time a customer spends from hello to goodbye, including talking to any AI employee, human, and waiting time.\",\n            \"label\": \"Average Session Duration\",\n            \"shortDescription\": \"AVG Session Duration\",\n            \"type\": \"pieChart\",\n            \"objectType\": \"widget\",\n            \"createdAt\": 1757429981862,\n            \"deletedAt\": 0,\n            \"refreshRate\": -1,\n            \"createdBy\": \"5955b60cee2f257144bd778e\",\n            \"tenantId\": \"hndlbar\",\n            \"name\": \"NCX - Session Duration\",\n            \"timeInterval\": \"daily\",\n            \"modifiedBy\": \"59eff8d4d5fb1d3deea43625\",\n            \"_id\": \"68c040dddfd7be062dc4c14b\",\n            \"customQuery\": \"SELECT 120 AS total,'#86bebf' AS color, 'AI Employee' AS label \\nUNION ALL \\nSELECT 150, '#6d80d3', 'User' \"\n        },\n        {\n            \"longDescription\": \"SLA Breach Rate in NCX for the period of time selected\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - SLA Breach Rate\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - SLA Breach Rate\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"NCX - Taux de violation des SLA\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"NCX - Taxa de violação de SLA\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"NCX - Tasa de incumplimiento del SLA\"\n                    }\n                },\n                \"label\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"SLA Breach Rate\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Taux de violation des SLA\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Tasa de incumplimiento del SLA\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Taxa de violação de SLA\"\n                    }\n                },\n                \"longDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"SLA Breach Rate in NCX for the period of time selected\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Taux de violation des SLA dans NCX pour la période sélectionnée\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Taxa de violação de SLA no NCX para o período de tempo selecionado\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Tasa de incumplimiento de SLA en NCX para el período de tiempo seleccionado\"\n                    }\n                },\n                \"shortDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Cases not resolved in time\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Cas non résolus à temps\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Casos não resolvidos a tempo\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Casos no resueltos a tiempo\"\n                    }\n                }\n            },\n            \"modifiedAt\": 1760584638843,\n            \"customFields\": [],\n            \"widgetId\": \"68a778eb2323310726a611f2\",\n            \"description\": \"NCX - SLA Breach Rate\",\n            \"label\": \"SLA Breach Rate\",\n            \"shortDescription\": \"Cases not resolved in time\",\n            \"type\": \"lineChart\",\n            \"objectType\": \"widget\",\n            \"customFormat\": \"percentage\",\n            \"createdAt\": 1757465787392,\n            \"deletedAt\": 0,\n            \"newOnly\": false,\n            \"createdBy\": \"59eff8d4d5fb1d3deea43625\",\n            \"name\": \"NCX - SLA Breach Rate\",\n            \"tenantId\": \"hndlbar\",\n            \"modifiedBy\": \"68ee87224458850bf6e78a4e\",\n            \"_id\": \"68a778eb2323310726a611f2\",\n            \"allowInCRM\": false,\n            \"customQuery\": \"-- SLA Breached\\nWITH tickets_deduped AS (\\n\\tSELECT\\n\\t\\tUNIX_MILLIS(TIMESTAMP(DATE(DATETIME(TIMESTAMP_MILLIS(createdAt), '${timezone}')), '${timezone}')) AS day,\\n\\t\\tticketId,\\n\\t\\tcurrentSource,\\n\\t\\tlatestQueueId,\\n\\t\\tticketSlaCrossed\\n\\tFROM \\n\\t\\tSCHEMA_ticket\\n\\tWHERE\\n\\t\\tcreatedAt BETWEEN ${startTime} AND ${endTime}\\n\\tQUALIFY ROW_NUMBER() OVER (PARTITION BY ticketId ORDER BY modifiedAt DESC) = 1\\n)\\nSELECT \\n\\tday, AVG(CASE WHEN ticketSlaCrossed = true THEN 1 ELSE 0 END) * 100 AS total, '#e07b8c' AS color, 'T_CALLS' AS label\\nFROM \\n\\ttickets_deduped\\nWHERE \\n\\tticketSlaCrossed IS NOT NULL\\nGROUP BY day\\nORDER BY day\"\n        },\n        {\n            \"longDescription\": \"Open tickets created in NCX for the period of time selected\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - Open Tickets\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - Open Tickets\"\n                    }\n                },\n                \"label\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Open Tickets\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Billets ouverts\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Entradas abiertas\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Abrir bilhetes\"\n                    }\n                },\n                \"longDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Open tickets created in NCX for the period of time selected\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Tickets ouverts créés dans NCX pour la période sélectionnée\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Tickets abertos criados no NCX para o período de tempo selecionado\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Tickets abiertos creados en NCX para el período de tiempo seleccionado\"\n                    }\n                },\n                \"shortDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"All unresolved customer issues\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Tous les problèmes clients non résolus\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Todos os problemas de clientes não resolvidos\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Todos los problemas de clientes sin resolver\"\n                    }\n                }\n            },\n            \"modifiedAt\": 1761003530667,\n            \"customFields\": [],\n            \"widgetId\": \"68a778fd4c9df1a97b6be993\",\n            \"description\": \"NCX - Open Tickets\",\n            \"label\": \"Open Tickets\",\n            \"shortDescription\": \"All unresolved customer issues\",\n            \"type\": \"lineChart\",\n            \"objectType\": \"widget\",\n            \"customFormat\": \"total\",\n            \"createdAt\": 1757465796778,\n            \"deletedAt\": 0,\n            \"newOnly\": false,\n            \"createdBy\": \"59eff8d4d5fb1d3deea43625\",\n            \"name\": \"NCX - Open Tickets\",\n            \"tenantId\": \"hndlbar\",\n            \"modifiedBy\": \"68ee87224458850bf6e78a4e\",\n            \"_id\": \"68a778fd4c9df1a97b6be993\",\n            \"allowInCRM\": false,\n            \"customQuery\": \"-- Open Tickets\\nWITH tickets_deduped AS (\\n\\tSELECT\\n\\t\\tUNIX_MILLIS(TIMESTAMP(DATE(DATETIME(TIMESTAMP_MILLIS(createdAt), '${timezone}')), '${timezone}')) AS day,\\n\\t\\tticketId,\\n\\t\\tstatus,\\n\\t\\tcurrentSource,\\n\\t\\tlatestQueueId\\n\\tFROM \\n\\t\\tSCHEMA_ticket\\n\\tWHERE\\n\\t\\tcreatedAt BETWEEN ${startTime} AND ${endTime} \\n\\tQUALIFY ROW_NUMBER() OVER (PARTITION BY ticketId ORDER BY modifiedAt DESC) = 1\\n)\\nSELECT \\n\\tday, COUNT(*) as total, '#86bebf' AS color, 'T_CALLS' AS label\\nFROM \\n\\ttickets_deduped\\nWHERE \\n\\tstatus IN ('1') -- 6 is close, 4 is soft-close\\nGROUP BY day\\nORDER BY day\"\n        },\n        {\n            \"longDescription\": \"Total tickets created in NCX for the period of time selected\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - Total Tickets\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - Total Tickets\"\n                    }\n                },\n                \"label\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Total Tickets\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Total des billets\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Entradas totales\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Total de bilhetes\"\n                    }\n                },\n                \"shortDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"All inbound tickets\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Tous les tickets entrants\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Todos os tickets de entrada\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Todos los tickets entrantes\"\n                    }\n                },\n                \"longDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Total tickets created in NCX for the period of time selected\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Total des tickets créés dans NCX pour la période sélectionnée\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Total de tickets criados no NCX para o período de tempo selecionado\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Total de tickets creados en NCX para el período de tiempo seleccionado\"\n                    }\n                }\n            },\n            \"modifiedAt\": 1760583742122,\n            \"customFields\": [],\n            \"widgetId\": \"68a77ad04c9df1a97b6be999\",\n            \"description\": \"NCX - Total Tickets\",\n            \"label\": \"Total Tickets\",\n            \"shortDescription\": \"All inbound tickets\",\n            \"type\": \"lineChart\",\n            \"objectType\": \"widget\",\n            \"customFormat\": \"total\",\n            \"createdAt\": 1757465805057,\n            \"deletedAt\": 0,\n            \"newOnly\": false,\n            \"createdBy\": \"59eff8d4d5fb1d3deea43625\",\n            \"name\": \"NCX - Total Tickets\",\n            \"tenantId\": \"hndlbar\",\n            \"modifiedBy\": \"68ee87224458850bf6e78a4e\",\n            \"_id\": \"68a77ad04c9df1a97b6be999\",\n            \"allowInCRM\": false,\n            \"customQuery\": \"-- Total Tickets\\nWITH tickets_deduped AS (\\n\\tSELECT\\n\\t\\tUNIX_MILLIS(TIMESTAMP(DATE(DATETIME(TIMESTAMP_MILLIS(createdAt), '${timezone}')), '${timezone}')) AS day,\\n\\t\\tticketId,\\n\\t\\tcurrentSource,\\n\\t\\tlatestQueueId\\n\\tFROM \\n\\t\\tSCHEMA_ticket\\n\\tWHERE\\n\\t\\tcreatedAt BETWEEN ${startTime} AND ${endTime}\\n\\tQUALIFY ROW_NUMBER() OVER (PARTITION BY ticketId ORDER BY modifiedAt DESC) = 1\\n)\\nSELECT \\n\\tday, COUNT(*) as total, '#b88dec' AS color, 'T_CALLS' AS label \\nFROM \\n\\ttickets_deduped\\nGROUP BY day\\nORDER BY day\\n\"\n        },\n        {\n            \"longDescription\": \"First Response Time in NCX for the period of time selected\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - First Response Time\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"95th-percentile latency (ms) between a customer utterance and the AI employee's reply, computed across all replies\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Latence au 95e percentile (ms) entre l'énoncé d'un client et la réponse de l'employé IA, calculée sur toutes les réponses\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Latência do percentil 95 (ms) entre a declaração de um cliente e a resposta do funcionário de IA, calculada em todas as respostas\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Latencia del percentil 95 (ms) entre la declaración de un cliente y la respuesta del empleado de IA, calculada en todas las respuestas\"\n                    }\n                },\n                \"label\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"First Response Time\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Temps de première réponse\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Tiempo de primera respuesta\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Tempo de primeira resposta\"\n                    }\n                },\n                \"longDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"First Response Time in NCX for the period of time selected\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Temps de première réponse dans NCX pour la période sélectionnée\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Tempo de primeira resposta no NCX para o período de tempo selecionado\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Tiempo de primera respuesta en NCX para el período de tiempo seleccionado\"\n                    }\n                },\n                \"shortDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Average time to first reply\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Temps moyen de première réponse\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Tempo médio para primeira resposta\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Tiempo promedio para primera respuesta\"\n                    }\n                }\n            },\n            \"modifiedAt\": 1761597488086,\n            \"customFields\": [],\n            \"widgetId\": \"68a7813f2323310726a6120e\",\n            \"description\": \"95th-percentile latency (ms) between a customer utterance and the AI employee's reply, computed across all replies\",\n            \"label\": \"First Response Time\",\n            \"shortDescription\": \"Average time to first reply\",\n            \"type\": \"lineChart\",\n            \"objectType\": \"widget\",\n            \"customFormat\": \"duration\",\n            \"createdAt\": 1757465813963,\n            \"deletedAt\": 0,\n            \"newOnly\": false,\n            \"createdBy\": \"59eff8d4d5fb1d3deea43625\",\n            \"name\": \"NCX - First Response Time\",\n            \"tenantId\": \"hndlbar\",\n            \"modifiedBy\": \"59eff8d4d5fb1d3deea43625\",\n            \"_id\": \"68a7813f2323310726a6120e\",\n            \"allowInCRM\": false,\n            \"customQuery\": \"-- FRT\\nWITH tickets_deduped AS (\\n\\tSELECT\\n\\t\\tUNIX_MILLIS(TIMESTAMP(DATE(DATETIME(TIMESTAMP_MILLIS(createdAt), '${timezone}')), '${timezone}')) AS day,\\n\\t\\tticketId,\\n\\t\\tcurrentSource,\\n\\t\\tlatestQueueId,\\n\\t\\tCEIL(ticketFrtTat / 60000) AS ticketFrtTatInMinutes\\n\\tFROM \\n\\t\\tSCHEMA_ticket\\n\\tWHERE\\n\\t\\tcreatedAt BETWEEN ${startTime} AND ${endTime}\\n\\tQUALIFY ROW_NUMBER() OVER (PARTITION BY ticketId ORDER BY modifiedAt DESC) = 1\\n)\\nSELECT \\n\\tday, AVG(ticketFrtTatInMinutes) AS total, '#6f81d3' AS color, 'T_CALLS' AS label\\nFROM \\n\\ttickets_deduped\\nWHERE \\n\\t(true OR latestQueueId in (''))\\n\\tAND (true OR currentSource in (''))\\nGROUP BY day\\nORDER BY day\"\n        },\n        {\n            \"longDescription\": \"Ticket Volume By Channel in NCX for the period of time selected\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - Ticket Volume By Channel\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - Ticket Volume By Channel\"\n                    }\n                },\n                \"label\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Ticket Volume By Channel\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Volume de billets par canal\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Volumen de entradas por canal\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Volume de tickets por canal\"\n                    }\n                },\n                \"shortDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Ticket Volume By Channel in NCX \"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Volume de tickets par canal dans NCX\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Volume de tickets por canal no NCX\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Volumen de tickets por canal en NCX\"\n                    }\n                },\n                \"longDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Ticket Volume By Channel in NCX for the period of time selected\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Volume de tickets par canal dans NCX pour la période sélectionnée\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Volume de tickets por canal no NCX para o período de tempo selecionado\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Volumen de tickets por canal en NCX para el período de tiempo seleccionado\"\n                    }\n                }\n            },\n            \"modifiedAt\": 1760583797548,\n            \"customFields\": [],\n            \"widgetId\": \"68a87461c29961f1f5b92259\",\n            \"isStacked\": true,\n            \"description\": \"NCX - Ticket Volume By Channel\",\n            \"label\": \"Ticket Volume By Channel\",\n            \"shortDescription\": \"Ticket Volume By Channel in NCX \",\n            \"type\": \"barChart\",\n            \"objectType\": \"widget\",\n            \"customFormat\": \"total\",\n            \"createdAt\": 1757465822429,\n            \"deletedAt\": 0,\n            \"newOnly\": false,\n            \"createdBy\": \"59eff8d4d5fb1d3deea43625\",\n            \"name\": \"NCX - Ticket Volume By Channel\",\n            \"tenantId\": \"hndlbar\",\n            \"modifiedBy\": \"68ee87224458850bf6e78a4e\",\n            \"_id\": \"68a87461c29961f1f5b92259\",\n            \"allowInCRM\": false,\n            \"customQuery\": \"-- Ticket Volume By Channel\\nWITH colors_and_labels AS (\\n\\tSELECT '0' AS source, '#86bebf' AS color, 'T_CALLS' AS label\\n\\tUNION ALL SELECT '1', '#6d80d3', 'T_CHAT'\\n\\tUNION ALL SELECT '2', '#ebc77a', 'T_EMAIL'\\n\\tUNION ALL SELECT '3', '#e5a50a', 'T_SOCIAL'\\n\\tUNION ALL SELECT '4', '#e07b8c', 'T_SMS'\\n), \\ntickets_deduped AS (\\n\\tSELECT\\n\\t\\tUNIX_MILLIS(TIMESTAMP(DATE(DATETIME(TIMESTAMP_MILLIS(createdAt), '${timezone}')), '${timezone}')) AS day,\\n\\t\\tticketId,\\n\\t\\toriginalSource,\\n\\t\\tlatestQueueId\\n\\tFROM \\n\\t\\tSCHEMA_ticket\\n\\tWHERE\\n\\t\\tcreatedAt BETWEEN ${startTime} AND ${endTime}\\n\\tQUALIFY ROW_NUMBER() OVER (PARTITION BY ticketId ORDER BY modifiedAt DESC) = 1\\n)\\nSELECT \\n\\tday, COUNT(*) AS total, cl.color AS color, cl.label AS label\\nFROM \\n\\ttickets_deduped tk\\n\\tINNER JOIN colors_and_labels cl ON tk.originalSource = cl.source\\nGROUP BY day, cl.color, cl.label\\nORDER BY day, cl.label\\n\"\n        },\n        {\n            \"longDescription\": \"SMS Received And Made in NCX for the period of time selected\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - SMS Received And Made\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - SMS Received And Made\"\n                    }\n                },\n                \"label\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"SMS Received And Made\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"SMS reçus et envoyés\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"SMS recibidos y enviados\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"SMS recebidos e enviados\"\n                    }\n                },\n                \"longDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"SMS Received And Made in NCX for the period of time selected\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"SMS reçus et envoyés dans NCX pour la période sélectionnée\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"SMS recebidos e enviados no NCX para o período de tempo selecionado\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"SMS recibidos y enviados en NCX para el período de tiempo seleccionado\"\n                    }\n                }\n            },\n            \"modifiedAt\": 1760581277524,\n            \"customFields\": [],\n            \"widgetId\": \"68a87472802b85aadfaf5370\",\n            \"description\": \"NCX - SMS Received And Made\",\n            \"label\": \"SMS Received And Made\",\n            \"type\": \"barChart\",\n            \"objectType\": \"widget\",\n            \"customFormat\": \"total\",\n            \"createdAt\": 1757465830175,\n            \"deletedAt\": 0,\n            \"newOnly\": false,\n            \"createdBy\": \"59eff8d4d5fb1d3deea43625\",\n            \"name\": \"NCX - SMS Received And Made\",\n            \"tenantId\": \"hndlbar\",\n            \"modifiedBy\": \"68ee87224458850bf6e78a4e\",\n            \"_id\": \"68a87472802b85aadfaf5370\",\n            \"allowInCRM\": false,\n            \"customQuery\": \"-- SMS Received And Made\\nWITH colors_and_labels AS (\\n\\tSELECT 'InboundSMS' AS channelType, '#86bebf' AS color, 'T_INBOUND_SMS' AS label\\n\\tUNION ALL SELECT 'OutboundSMS', '#e07b8c', 'T_OUTBOUND_SMS'\\n), \\nworkitems_deduped AS (\\n    SELECT\\n    \\tUNIX_MILLIS(TIMESTAMP(DATE(DATETIME(TIMESTAMP_MILLIS(terminatedAt), '${timezone}')), '${timezone}')) AS day,\\t\\n        id AS workitemId,\\n        CASE\\n    \\t\\tWHEN channelType IN ('InboundSMS') THEN 'InboundSMS'\\n            WHEN channelType IN ('OutboundSMS') THEN 'OutboundSMS'\\n    \\t\\tELSE 'Others'\\n    \\tEND AS channelType,\\n    \\tterminatedAt\\n     FROM\\n        DATA_WORKITEMS\\n     WHERE \\n     \\t${partitionTime}\\n\\t\\tAND terminatedAt BETWEEN ${startTime} AND ${endTime}\\n\\t\\tAND channelType IN ('InboundSMS', 'OutboundSMS')\\n     QUALIFY ROW_NUMBER() OVER (PARTITION BY id ORDER BY terminatedAt DESC) = 1\\n)\\nSELECT \\n\\tday, COUNT(*) AS total, cl.color AS color, cl.label AS label\\nFROM \\n\\tworkitems_deduped wi\\n\\tINNER JOIN colors_and_labels cl ON wi.channelType = cl.channelType\\nWHERE \\n\\twi.channelType = 'InboundSMS'\\nGROUP BY day, cl.color, cl.label\\nUNION ALL\\nSELECT \\n\\tday, COUNT(*) AS total, cl.color AS color, cl.label AS label\\nFROM \\n\\tworkitems_deduped wi\\n\\tINNER JOIN colors_and_labels cl ON wi.channelType = cl.channelType\\nWHERE \\n\\twi.channelType = 'OutboundSMS'\\nGROUP BY day, cl.color, cl.label\"\n        },\n        {\n            \"longDescription\": \"Trending Topics in NCX for the period of time selected\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - Trending Topics\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - Trending Topics\"\n                    }\n                },\n                \"label\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Trending Topics\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Sujets tendance\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Temas de tendencia\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Tópicos populares\"\n                    }\n                },\n                \"longDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Trending Topics in NCX for the period of time selected\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Sujets tendance dans NCX pour la période sélectionnée\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Tópicos em alta no NCX para o período de tempo selecionado\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Temas en tendencia en NCX para el período de tiempo seleccionado\"\n                    }\n                }\n            },\n            \"modifiedAt\": 1760985005506,\n            \"customFields\": [],\n            \"widgetId\": \"68a87628802b85aadfaf5375\",\n            \"description\": \"NCX - Trending Topics\",\n            \"label\": \"Trending Topics\",\n            \"type\": \"grid\",\n            \"objectType\": \"widget\",\n            \"customFormat\": \"total\",\n            \"createdAt\": 1757465838361,\n            \"deletedAt\": 0,\n            \"newOnly\": false,\n            \"createdBy\": \"59eff8d4d5fb1d3deea43625\",\n            \"name\": \"NCX - Trending Topics\",\n            \"tenantId\": \"hndlbar\",\n            \"modifiedBy\": \"68ee87224458850bf6e78a4e\",\n            \"_id\": \"68a87628802b85aadfaf5375\",\n            \"allowInCRM\": false,\n            \"customQuery\": \"-- Tending Topics\\nWITH topics AS (\\n\\tSELECT \\n\\t\\tDISTINCT ticketId, allTopics\\n\\tFROM \\n\\t\\tSCHEMA_engagementinsight\\n\\tWHERE \\n\\t\\tcreatedAt BETWEEN ${startTime} AND ${endTime}\\n\\t\\tAND topics IS NOT NULL\\n\\tQUALIFY ROW_NUMBER() OVER (PARTITION BY ticketId ORDER BY createdAt ASC) = 1\\n),\\ntopics_unpacked AS (\\n\\tSELECT \\n\\t\\tticketId, INITCAP(t) AS topic\\n\\tFROM topics\\n\\t\\tLEFT JOIN UNNEST(JSON_EXTRACT_STRING_ARRAY(allTopics)) t\\n),\\ntopic_executions AS (\\n\\tSELECT \\n\\ttopic, \\n\\tCOUNT(*) as executions\\nFROM topics_unpacked \\nGROUP BY topic \\n)\\nSELECT \\n\\ttopic AS T_TOOL_NAME, \\n\\texecutions AS T_EXECUTIONS,\\n\\tROUND((executions * 100.0 / SUM(executions) OVER ()), 2) AS T_EXECUTIONS_PERCENTAGE\\nFROM topic_executions \\nORDER BY executions DESC\"\n        },\n        {\n            \"longDescription\": \"Every call or chat handled by AI employee in this time range —whether the AI employee handled it completely or it ended up in an inbox or with a human.\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - Handled By AI Employee vs AI Employee Transferred\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Handled By AI Employee vs AI Employee Transferred\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Handled By AI Employee vs AI Employee Transferred\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Handled By AI Employee vs AI Employee Transferred\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"IVA - Handled By AI Employee vs AI Employee Transferred\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"IVA - Handled By AI Employee vs AI Employee Transferred\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"IVA - Handled By AI Employee vs AI Employee Transferred\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"IVA - Handled By AI Employee vs AI Employee Transferred\"\n                    }\n                },\n                \"label\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Handled By AI Employee vs AI Employee Transferred\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Handled By AI Employee vs AI Employee Transferred\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Handled By AI Employee vs AI Employee Transferred\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Handled By AI Employee vs AI Employee Transferred\"\n                    }\n                },\n                \"longDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Every call or chat handled by AI employee in this time range —whether the AI employee handled it completely or it ended up in an inbox or with a human.\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Chaque appel ou chat géré par un employé IA dans cette période —que l'employé IA l'ait géré complètement ou qu'il ait fini dans une boîte de réception ou avec un humain.\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Cada chamada ou chat tratado por funcionário de IA neste período —seja o funcionário de IA tendo tratado completamente ou tendo terminado em uma caixa de entrada ou com um humano.\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Cada llamada o chat gestionado por empleado de IA en este rango de tiempo —ya sea que el empleado de IA lo haya gestionado completamente o haya terminado en una bandeja de entrada o con un humano.\"\n                    }\n                },\n                \"shortDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Handled By AI Employee vs AI Employee Transferred\"\n                    }\n                }\n            },\n            \"widgetId\": \"68cc21eddfd7be062dc4c16c\",\n            \"modifiedAt\": 1760700019459,\n            \"description\": \"IVA - Handled By AI Employee vs AI Employee Transferred\",\n            \"label\": \"Handled By AI Employee vs AI Employee Transferred\",\n            \"shortDescription\": \"Handled By AI Employee vs AI Employee Transferred\",\n            \"type\": \"donutLineChart\",\n            \"objectType\": \"widget\",\n            \"createdAt\": 1758208493374,\n            \"deletedAt\": 0,\n            \"refreshRate\": -1,\n            \"createdBy\": \"5955b60cee2f257144bd778e\",\n            \"tenantId\": \"hndlbar\",\n            \"name\": \"NCX - Handled By AI Employee vs AI Employee Transferred\",\n            \"timeInterval\": \"daily\",\n            \"modifiedBy\": \"5955b60cee2f257144bd778e\",\n            \"_id\": \"68cc21eddfd7be062dc4c16c\",\n            \"bezier\": 0,\n            \"customQuery\": \"SELECT 1752368400000 AS day, 3000 AS total,'#86bebf' AS color, 'AI Employee' AS label \\nUNION ALL \\nSELECT 1752454800000, 3600, '#86bebf', 'AI Employee' \\nUNION ALL \\nSELECT 1752541200000, 3900, '#86bebf', 'AI Employee' \\nUNION ALL \\nSELECT 1752627600000, 3800, '#86bebf', 'AI Employee' \\nUNION ALL \\nSELECT 1752714000000, 4200, '#86bebf', 'AI Employee' \\nUNION ALL \\nSELECT 1752800400000, 4300, '#86bebf', 'AI Employee' \\n\\nUNION ALL \\nSELECT 1752368400000, 1500, '#6d80d3', 'Inbox/User'\\nUNION ALL \\nSELECT 1752454800000, 1700, '#6d80d3', 'Inbox/User' \\nUNION ALL \\nSELECT 1752541200000, 1600, '#6d80d3', 'Inbox/User' \\nUNION ALL \\nSELECT 1752627600000, 1800, '#6d80d3', 'Inbox/User' \\nUNION ALL \\nSELECT 1752714000000, 2000, '#6d80d3', 'Inbox/User' \\nUNION ALL \\nSELECT 1752800400000, 1900, '#6d80d3', 'Inbox/User' \"\n        },\n        {\n            \"longDescription\": \"Calls received and made in NCX for the period of time selected\",\n            \"customFields\": [],\n            \"modifiedAt\": 1761004701943,\n            \"isStacked\": false,\n            \"type\": \"barChart\",\n            \"objectType\": \"widget\",\n            \"createdAt\": 1758571498665,\n            \"newOnly\": false,\n            \"modifiedBy\": \"68ee87224458850bf6e78a4e\",\n            \"bezier\": 0,\n            \"customQuery\": \"-- Calls Received And Made\\nWITH colors_and_labels AS (\\n\\tSELECT 'InboundCall' AS channelType, '#86bebf' AS color, 'T_INBOUND_CALL' AS label\\n\\tUNION ALL SELECT 'InboundExtensionCall', '#86bebf', 'T_INBOUND_CALL'\\n\\tUNION ALL SELECT 'OutboundCall', '#6d80d3', 'T_OUTBOUND_CALL'\\n\\tUNION ALL SELECT 'OutboundExtensionCall', '#6d80d3', 'T_OUTBOUND_CALL'\\n), \\nworkitems_deduped AS (\\n    SELECT\\n    \\tUNIX_MILLIS(TIMESTAMP(DATE(DATETIME(TIMESTAMP_MILLIS(terminatedAt), '${timezone}')), '${timezone}')) AS day,\\t\\n        id AS workitemId,\\n        CASE\\n    \\t\\tWHEN channelType IN ('InboundCall') THEN 'InboundCall'\\n    \\t\\tWHEN channelType IN ('OutboundCall') THEN 'OutboundCall'\\n    \\t\\tELSE 'Others'\\n    \\tEND AS channelType,\\n    \\tterminatedAt\\n     FROM\\n        DATA_WORKITEMS\\n     WHERE \\n     \\t${partitionTime}\\n\\t\\tAND terminatedAt BETWEEN ${startTime} AND ${endTime}\\n\\t\\tAND channelType IN ('InboundCall', 'OutboundCall', 'InboundExtensionCall', 'OutboundExtensionCall')\\n     QUALIFY ROW_NUMBER() OVER (PARTITION BY id ORDER BY terminatedAt DESC) = 1\\n)\\nSELECT \\n\\tday, COUNT(*) AS total, cl.color AS color, cl.label AS label\\nFROM \\n\\tworkitems_deduped wi\\n\\tINNER JOIN colors_and_labels cl ON wi.channelType = cl.channelType\\nWHERE \\n\\twi.channelType IN ('InboundCall', 'InboundExtensionCall')\\nGROUP BY day, cl.color, cl.label\\nUNION ALL\\nSELECT \\n\\tday, COUNT(*) AS total, cl.color AS color, cl.label AS label\\nFROM \\n\\tworkitems_deduped wi\\n\\tINNER JOIN colors_and_labels cl ON wi.channelType = cl.channelType\\nWHERE \\n\\twi.channelType IN ('OutboundCall', 'OutboundExtensionCall')\\nGROUP BY day, cl.color, cl.label\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - Calls received and made\"\n                    }\n                },\n                \"label\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Calls received and made\"\n                    }\n                },\n                \"longDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Calls received and made in NCX for the period of time selected\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Appels reçus et passés dans NCX pour la période sélectionnée\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Chamadas recebidas e realizadas no NCX para o período de tempo selecionado\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Llamadas recibidas y realizadas en NCX para el período de tiempo seleccionado\"\n                    }\n                }\n            },\n            \"widgetId\": \"68d1abeadfd7be062dc4c171\",\n            \"label\": \"Calls received and made\",\n            \"shortDescription\": \"\",\n            \"customFormat\": \"total\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"59580d86ee2f257144bd77a9\",\n            \"name\": \"NCX - Calls received and made\",\n            \"tenantId\": \"hndlbar\",\n            \"_id\": \"68d1abeadfd7be062dc4c171\",\n            \"allowInCRM\": false\n        },\n        {\n            \"longDescription\": \"Missed call & Voicemail in NCX for the period of time selected\",\n            \"customFields\": [],\n            \"modifiedAt\": 1760583499567,\n            \"type\": \"totalLineChart\",\n            \"objectType\": \"widget\",\n            \"createdAt\": 1758576862691,\n            \"newOnly\": false,\n            \"modifiedBy\": \"68ee87224458850bf6e78a4e\",\n            \"bezier\": 0.4,\n            \"customQuery\": \"-- Missed Call And Voicemail\\nWITH colors_and_labels AS (\\n\\tSELECT 'MISSED_CALL' AS historyType, '#74C0C0' AS color, 'T_MISSED_CALLS' AS label\\n\\tUNION ALL SELECT 'VOICEMAIL', '#e07b8c', 'T_VOICEMAILS'\\n), \\ntickethistory_deduped AS (\\n\\tSELECT\\n\\t\\tUNIX_MILLIS(TIMESTAMP(DATE(DATETIME(TIMESTAMP_MILLIS(createdAt), '${timezone}')), '${timezone}')) AS day,\\n\\t\\tticketId,\\n\\t\\thistoryType\\n\\tFROM \\n\\t\\tSCHEMA_tickethistory\\n\\tWHERE\\n\\t\\tcreatedAt BETWEEN ${startTime} AND ${endTime}\\n\\t\\tAND historyType IN ('MISSED_CALL', 'VOICEMAIL')\\n)\\nSELECT \\n\\tday, COUNT(*) AS total, cl.color AS color, cl.label AS label\\nFROM \\n\\ttickethistory_deduped th\\n\\tINNER JOIN colors_and_labels cl ON th.historyType = cl.historyType\\nWHERE \\n\\tth.historyType = 'MISSED_CALL'\\nGROUP BY day, cl.color, cl.label\\nUNION ALL\\nSELECT \\n\\tday, COUNT(*) AS total, cl.color AS color, cl.label AS label\\nFROM \\n\\ttickethistory_deduped th\\n\\tINNER JOIN colors_and_labels cl ON th.historyType = cl.historyType\\nWHERE \\n\\tth.historyType = 'VOICEMAIL'\\nGROUP BY day, cl.color, cl.label\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - Missed call & Voicemail\"\n                    }\n                },\n                \"label\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Missed call & Voicemail\"\n                    }\n                },\n                \"longDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Missed call & Voicemail in NCX for the period of time selected\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Appels manqués et messagerie vocale dans NCX pour la période sélectionnée\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Chamadas perdidas e caixa postal no NCX para o período de tempo selecionado\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Llamadas perdidas y buzón de voz en NCX para el período de tiempo seleccionado\"\n                    }\n                },\n                \"shortDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Missed call & Voicemail in NCX\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Appels manqués et messagerie vocale dans NCX\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Chamadas perdidas e caixa postal no NCX\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Llamadas perdidas y buzón de voz en NCX\"\n                    }\n                }\n            },\n            \"widgetId\": \"68d1c0dedfd7be062dc4c173\",\n            \"label\": \"Missed call & Voicemail\",\n            \"shortDescription\": \"Missed call & Voicemail in NCX\",\n            \"customFormat\": \"total\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"59580d86ee2f257144bd77a9\",\n            \"name\": \"NCX - Missed call & Voicemail\",\n            \"tenantId\": \"hndlbar\",\n            \"_id\": \"68d1c0dedfd7be062dc4c173\",\n            \"allowInCRM\": false\n        },\n        {\n            \"longDescription\": \"\",\n            \"customFields\": [],\n            \"modifiedAt\": 1759036574112,\n            \"description\": \"Additional Secured revenue\",\n            \"type\": \"lineChart\",\n            \"objectType\": \"widget\",\n            \"createdAt\": 1758577747754,\n            \"newOnly\": false,\n            \"modifiedBy\": \"59eff8d4d5fb1d3deea43625\",\n            \"bezier\": 0.4,\n            \"customQuery\": \"SELECT 1752368400000 AS day,3000 AS total,'#74C0C0' AS color, 'T_REVENUE' AS label UNION ALL SELECT 1752454800000,5000, '#74C0C0', 'T_REVENUE' UNION ALL SELECT 1752541200000, 8000, '#74C0C0', 'T_REVENUE'\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - Additional Secured revenue\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Additional Secured revenue\"\n                    }\n                },\n                \"label\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Additional Secured revenue\"\n                    }\n                }\n            },\n            \"widgetId\": \"68d1c453dfd7be062dc4c178\",\n            \"label\": \"Additional Secured revenue\",\n            \"shortDescription\": \"\",\n            \"customFormat\": \"total\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"59580d86ee2f257144bd77a9\",\n            \"name\": \"NCX - Additional Secured revenue\",\n            \"tenantId\": \"hndlbar\",\n            \"_id\": \"68d1c453dfd7be062dc4c178\",\n            \"allowInCRM\": false\n        },\n        {\n            \"longDescription\": \"Transfers to inbox\",\n            \"customFields\": [],\n            \"modifiedAt\": 1761597458527,\n            \"description\": \"How many conversations the AI employee routed to an Inbox or human —automatically picking the inbox whose description best matched the customer's request.\",\n            \"type\": \"barChart\",\n            \"objectType\": \"widget\",\n            \"createdAt\": 1758577837305,\n            \"newOnly\": false,\n            \"modifiedBy\": \"59eff8d4d5fb1d3deea43625\",\n            \"bezier\": 0,\n            \"customQuery\": \"SELECT 1752368400000 AS day, 3000 AS total,'#86bebf' AS color, 'Inbox' AS label \\nUNION ALL \\nSELECT 1752454800000, 5000, '#86bebf', 'Inbox' \\nUNION ALL \\nSELECT 1752541200000, 8000, '#86bebf', 'Inbox' \\nUNION ALL \\nSELECT 1752627600000, 2000, '#86bebf', 'Inbox' \\nUNION ALL \\nSELECT 1752714000000, 1500, '#86bebf', 'Inbox' \\nUNION ALL \\nSELECT 1752800400000, 1700, '#86bebf', 'Inbox' \\n\\nUNION ALL \\nSELECT 1752368400000, 1000, '#6d80d3', 'User' \\nUNION ALL \\nSELECT 1752454800000, 800, '#6d80d3', 'User' \\nUNION ALL \\nSELECT 1752541200000, 900, '#6d80d3', 'User'\\nUNION ALL \\nSELECT 1752627600000, 600, '#6d80d3', 'User'\\nUNION ALL \\nSELECT 1752714000000, 650, '#6d80d3', 'User'\\nUNION ALL \\nSELECT 1752800400000, 700, '#6d80d3', 'User'\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - Transfers to inbox / human\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"How many conversations the AI employee routed to an Inbox or human —automatically picking the inbox whose description best matched the customer's request.\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Nombre de conversations que l'employé IA a acheminées vers une boîte de réception ou un humain —en sélectionnant automatiquement la boîte de réception dont la description correspondait le mieux à la demande du client.\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Quantas conversas o funcionário de IA encaminhou para uma caixa de entrada ou humano —selecionando automaticamente a caixa de entrada cuja descrição melhor correspondeu à solicitação do cliente.\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Cuántas conversaciones el empleado de IA dirigió a una bandeja de entrada o humano —seleccionando automáticamente la bandeja de entrada cuya descripción coincidió mejor con la solicitud del cliente.\"\n                    }\n                },\n                \"label\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Transferred conversations (by Inbox / Human)\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Conversations transférées (par boîte de réception / humain)\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Conversas transferidas (por caixa de entrada / humano)\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Conversaciones transferidas (por bandeja de entrada / humano)\"\n                    }\n                },\n                \"shortDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Transfers to inbox\"\n                    }\n                },\n                \"longDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Transfers to inbox\"\n                    }\n                }\n            },\n            \"widgetId\": \"68d1c4addfd7be062dc4c179\",\n            \"label\": \"Transferred conversations (by Inbox / Human)\",\n            \"shortDescription\": \"Transfers to inbox\",\n            \"customFormat\": \"total\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"59580d86ee2f257144bd77a9\",\n            \"name\": \"NCX - Transfers to inbox / human\",\n            \"tenantId\": \"hndlbar\",\n            \"_id\": \"68d1c4addfd7be062dc4c179\",\n            \"allowInCRM\": false\n        },\n        {\n            \"longDescription\": \"Usage rate of each skill\",\n            \"customFields\": [],\n            \"modifiedAt\": 1761597538465,\n            \"description\": \"Shows how often each named AI employee joined in. It's the percentage of sessions where that specific AI employee had at least one turn. Several AI employees can work on the same conversation, so the percentages for all employees combined can add up to more than 100%\",\n            \"type\": \"lineChart\",\n            \"objectType\": \"widget\",\n            \"createdAt\": 1758577905491,\n            \"newOnly\": false,\n            \"modifiedBy\": \"59eff8d4d5fb1d3deea43625\",\n            \"bezier\": 0,\n            \"customQuery\": \"\\nSELECT 1752368400000 AS day, 3000 AS total,'#86bebf' AS color, 'FAQ' AS label \\nUNION ALL \\nSELECT 1752454800000, 3700, '#86bebf', 'FAQ' \\nUNION ALL \\nSELECT 1752541200000, 4000, '#86bebf', 'FAQ' \\nUNION ALL \\nSELECT 1752368400000, 1000, '#6d80d3', 'Appointment' \\nUNION ALL \\nSELECT 1752454800000, 800, '#6d80d3', 'Appointment' \\nUNION ALL \\nSELECT 1752541200000, 900, '#6d80d3', 'Appointment'\\nUNION ALL\\nSELECT 1752368400000, 3000, '#d36d6d', 'Lead' \\nUNION ALL \\nSELECT 1752454800000, 4800, '#d36d6d', 'Lead' \\nUNION ALL \\nSELECT 1752541200000, 4600, '#d36d6d', 'Lead'\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - Agent usage rate\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Shows how often each named AI employee joined in. It's the percentage of sessions where that specific AI employee had at least one turn. Several AI employees can work on the same conversation, so the percentages for all employees combined can add up to more than 100%\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"Montre la fréquence à laquelle chaque employé IA nommé est intervenu. Il s'agit du pourcentage de sessions où cet employé IA spécifique a eu au moins une intervention. Plusieurs employés IA peuvent travailler sur la même conversation, donc les pourcentages de tous les employés combinés peuvent dépasser 100%\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"Mostra com que frequência cada funcionário de IA nomeado participou. É a porcentagem de sessões em que esse funcionário de IA específico teve pelo menos uma intervenção. Vários funcionários de IA podem trabalhar na mesma conversa, então as porcentagens de todos os funcionários combinados podem somar mais de 100%\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"Muestra con qué frecuencia participó cada empleado de IA nombrado. Es el porcentaje de sesiones donde ese empleado de IA específico tuvo al menos una intervención. Varios empleados de IA pueden trabajar en la misma conversación, por lo que los porcentajes de todos los empleados combinados pueden sumar más del 100%\"\n                    }\n                },\n                \"label\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"AI Employee Participation %\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"% de participation de l'employé IA\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"% de participação do funcionário de IA\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"% de participación del empleado de IA\"\n                    }\n                },\n                \"longDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Usage rate of each skill\"\n                    }\n                },\n                \"shortDescription\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Skill usage rate\"\n                    }\n                }\n            },\n            \"widgetId\": \"68d1c4f1dfd7be062dc4c17a\",\n            \"label\": \"AI Employee Participation %\",\n            \"shortDescription\": \"Skill usage rate\",\n            \"customFormat\": \"percentage\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"59580d86ee2f257144bd77a9\",\n            \"name\": \"NCX - Agent usage rate\",\n            \"tenantId\": \"hndlbar\",\n            \"_id\": \"68d1c4f1dfd7be062dc4c17a\",\n            \"allowInCRM\": false\n        },\n        {\n            \"longDescription\": \"\",\n            \"customFields\": [],\n            \"modifiedAt\": 1761597338411,\n            \"isStacked\": false,\n            \"description\": \"Shows how often AI employees executed each function.\",\n            \"type\": \"grid\",\n            \"objectType\": \"widget\",\n            \"createdAt\": 1760538153536,\n            \"newOnly\": false,\n            \"modifiedBy\": \"59eff8d4d5fb1d3deea43625\",\n            \"bezier\": 0,\n            \"customQuery\": \"SELECT 'T_FAQ_REPLY' AS T_NAME,\\n         400 AS T_EXECUTIONS,\\n         '66.5%' AS T_EXECUTIONS_PERCENTAGE \\n         UNION ALL \\n         SELECT 'T_CREATE_APPOINTMENT',656,'30.0%'\\n         UNION ALL \\n         SELECT 'T_CANCEL_ORDER', 767,'2.3%'\\n\\n\\n\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"NCX - 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mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"}],"cookie":[],"responseTime":null,"body":"{\n    \"_id\": \"5e58fbec9175d8529dea28d4\",\n    \"createdAt\": 1582889964588,\n    \"deletedAt\": 0,\n    \"localizations\": {\n        \"name\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Right Party Reached\"\n            }\n        },\n        \"description\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Total calls that reached the correct party\"\n            }\n        }\n    },\n    \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n    \"widgetId\": \"5e58fbec9175d8529dea28d4\",\n    \"modifiedAt\": 1582889964588,\n    \"tenantId\": \"hndlbar\",\n    \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n    \"type\": \"gamificationDispositionTotal\",\n    \"objectType\": \"widget\",\n    \"name\": \"Right Party Reached\",\n    \"description\": \"Total calls that reached the correct party\"\n}"}],"_postman_id":"c8a84cdb-f8b1-4b67-a2a3-78fd0c8f3b1b"},{"name":"Create Agent Occupancy","id":"a89f0390-be00-43a6-8749-495844625de4","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","type":"text","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t \"localizations\": {\n        \"name\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Occupancy\"\n            }\n        },\n        \"description\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Occupancy of agents\"\n            }\n        }\n     },\n\t \"type\": \"occupancy\",\n\t \"timeInterval\":\"daily\",\n\t \"selectedQueues\":[],\n\t \"selectedCampaigns\":[]\n\t \n\t\n}"},"url":"{{domain}}/data/api/types/widget","description":"<p>Create a widget  object.</p>\n<p> properties:</p>\n<p>  name:  The name of the widget</p>\n<p>  description: The description of the widget</p>\n<p>  type: gamificationAgentTotal, gamificationDispositionTotal,  agentSLA,  occupancy,  agentGoal, personalCallbacks</p>\n<p>  timeInterval: daily or weekly</p>\n<p>  selectedQueues: List of selected queues to use for the data selection</p>\n<p>  selectedCampaigns: List of selected campaigns to use for the data selection\n  </p>\n","urlObject":{"path":["data","api","types","widget"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[{"id":"650408ba-ba2b-436b-9b96-702ff5fd2f1b","name":"Create","originalRequest":{"method":"POST","header":[{"key":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","type":"text","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t \"localizations\": {\n        \"name\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Right Party Reached\"\n            }\n        },\n        \"description\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Total calls that reached the correct party\"\n            }\n        }\n     },\n\t \"type\": \"gamificationDispositionTotal\"\n\t\n}"},"url":"{{domain}}/data/api/types/widget"},"status":"Created","code":201,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Fri, 28 Feb 2020 11:39:24 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"}],"cookie":[],"responseTime":null,"body":"{\n    \"_id\": \"5e58fbec9175d8529dea28d4\",\n    \"createdAt\": 1582889964588,\n    \"deletedAt\": 0,\n    \"localizations\": {\n        \"name\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Right Party Reached\"\n            }\n        },\n        \"description\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Total calls that reached the correct party\"\n            }\n        }\n    },\n    \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n    \"widgetId\": \"5e58fbec9175d8529dea28d4\",\n    \"modifiedAt\": 1582889964588,\n    \"tenantId\": \"hndlbar\",\n    \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n    \"type\": \"gamificationDispositionTotal\",\n    \"objectType\": \"widget\",\n    \"name\": \"Right Party Reached\",\n    \"description\": \"Total calls that reached the correct party\"\n}"}],"_postman_id":"a89f0390-be00-43a6-8749-495844625de4"},{"name":"Create Personal Callbacks","id":"4b7559a1-faa5-43e3-bf17-23c25282e2ac","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","type":"text","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t \"localizations\": {\n        \"name\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Callbacks\"\n            }\n        },\n        \"description\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"My Personal Callbacks\"\n            }\n        }\n     },\n\t \"type\": \"personalCallbacks\",\n\t \"timeInterval\":\"daily\",\n\t \"selectedQueues\":[],\n\t \"selectedCampaigns\":[]\n\t \n\t\n}"},"url":"{{domain}}/data/api/types/widget","description":"<p>Create a widget  object.</p>\n<p> properties:</p>\n<p>  name:  The name of the widget</p>\n<p>  description: The description of the widget</p>\n<p>  type: gamificationAgentTotal, gamificationDispositionTotal,  agentSLA,  occupancy,  agentGoal, personalCallbacks</p>\n<p>  timeInterval: daily or weekly</p>\n<p>  selectedQueues: List of selected queues to use for the data selection</p>\n<p>  selectedCampaigns: List of selected campaigns to use for the data selection\n  </p>\n","urlObject":{"path":["data","api","types","widget"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[{"id":"6f5e9e3d-43d0-4d48-9b7c-5de27ecbd2ba","name":"Create","originalRequest":{"method":"POST","header":[{"key":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","type":"text","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t \"localizations\": {\n        \"name\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Right Party Reached\"\n            }\n        },\n        \"description\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Total calls that reached the correct party\"\n            }\n        }\n     },\n\t \"type\": \"gamificationDispositionTotal\"\n\t\n}"},"url":"{{domain}}/data/api/types/widget"},"status":"Created","code":201,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Fri, 28 Feb 2020 11:39:24 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"}],"cookie":[],"responseTime":null,"body":"{\n    \"_id\": \"5e58fbec9175d8529dea28d4\",\n    \"createdAt\": 1582889964588,\n    \"deletedAt\": 0,\n    \"localizations\": {\n        \"name\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Right Party Reached\"\n            }\n        },\n        \"description\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Total calls that reached the correct party\"\n            }\n        }\n    },\n    \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n    \"widgetId\": \"5e58fbec9175d8529dea28d4\",\n    \"modifiedAt\": 1582889964588,\n    \"tenantId\": \"hndlbar\",\n    \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n    \"type\": \"gamificationDispositionTotal\",\n    \"objectType\": \"widget\",\n    \"name\": \"Right Party Reached\",\n    \"description\": \"Total calls that reached the correct party\"\n}"}],"_postman_id":"4b7559a1-faa5-43e3-bf17-23c25282e2ac"},{"name":"Update","id":"9bbca8c5-01a2-4596-9e1d-0db0d8237489","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PATCH","header":[{"key":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","type":"text","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t \"localizations\": {\n        \"name\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Inbound Calls\"\n            }\n        },\n        \"description\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Total Inbound calls\"\n            }\n        }\n     },\n\t \"type\": \"gamificationAgentTotal\"\n\t\n}"},"url":"{{domain}}/data/api/types/widget/{{widgetId}}","description":"<p>Update a widget object</p>\n","urlObject":{"path":["data","api","types","widget","{{widgetId}}"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[{"id":"8a7f5fcc-3954-434e-91a4-9609baffee9f","name":"Update","originalRequest":{"method":"PATCH","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Authorization","value":"{{token}}","type":"text"}],"body":{"mode":"raw","raw":"{\n\t \"localizations\": {\n        \"description\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"IVA - NEW LEADS CAPTURED\"\n            }\n        }\n     }\n}"},"url":"{{domain}}/data/api/types/widget/68c02881dfd7be062dc4c146"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Fri, 28 Feb 2020 11:35:09 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n    \"_id\": \"5e55c819fce2076ce69085ab\",\n    \"localizations\": {\n        \"name\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Inbound Calls\"\n            }\n        },\n        \"description\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Total Inbound calls\"\n            }\n        }\n    },\n    \"widgetId\": \"5e55c819fce2076ce69085ab\",\n    \"modifiedAt\": 1582889709651,\n    \"mediaType\": \"Chat\",\n    \"type\": \"gamificationAgentTotal\",\n    \"objectType\": \"widget\",\n    \"createdAt\": 1582680089422,\n    \"deletedAt\": 0,\n    \"createdBy\": \"59580d86ee2f257144bd77a9\",\n    \"name\": \"Inbound Calls\",\n    \"tenantId\": \"hndlbar\",\n    \"timeInterval\": \"daily\",\n    \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n    \"selectedQueues\": [\n        \"5856910dd1cde32bc192b90f\"\n    ],\n    \"selectedCampaigns\": [\n        \"59759b1aee2f257d966931ac\",\n        \"5856910dd1cde32bc192b944\"\n    ],\n    \"description\": \"Total Inbound calls\"\n}"}],"_postman_id":"9bbca8c5-01a2-4596-9e1d-0db0d8237489"},{"name":"Get Widget Data","id":"87950088-2e83-4433-b235-faebe2cce689","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","type":"text","value":"{{token}}"},{"key":"Content-Type","type":"text","value":"application/json"}],"url":"{{domain}}/analytics/api/types/widget/{{widgetId}}","description":"<p>Retrieve the data of a  widget.  Must have the user.login permisssion in order to get the data. Data will differ depending on the widgit type. </p>\n<p>GAMIFICATION_AGENT_TOTAL </p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>total : Total for the media type configured.\n\nme :  Percentage of the agent compared to other agents.\n\navg:  Average of all the agents.\n\nbest: The percentage of the best agent. \n</code></pre><p>GAMIFICATION_DISPOSITION_TOTAL</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>total : Total for the dispositions configured.  \n\nme :  Percentage of the agent compared to other agents who selected the dispositions configured. \n\navg:  Average of all the agents.\n\nbest: The percentage of the best agent. \n</code></pre><p>Agent_SLA</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>duration:  The duration for the sla configured. \n</code></pre>","urlObject":{"path":["analytics","api","types","widget","{{widgetId}}"],"host":["{{domain}}"],"query":[{"disabled":true,"key":"Auth","value":""}],"variable":[]}},"response":[{"id":"8bafcc42-37eb-4ab2-bb98-0dabe161caf4","name":"Get Widget Data","originalRequest":{"method":"GET","header":[{"key":"Authorization","type":"text","value":"{{token}}"},{"key":"Content-Type","type":"text","value":"application/json"}],"url":{"raw":"{{domain}}/analytics/api/types/widget/5e55c819fce2076ce69085ab","host":["{{domain}}"],"path":["analytics","api","types","widget","5e55c819fce2076ce69085ab"],"query":[{"key":"Auth","type":"text","value":"","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Fri, 28 Feb 2020 11:35:40 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n    \"total\": 37,\n    \"avg\": 0.3,\n    \"me\": 0.15,\n    \"best\": 0.5\n}"}],"_postman_id":"87950088-2e83-4433-b235-faebe2cce689"},{"name":"{{domain}}/data/api/types/widget","id":"c8120ccf-596f-43d0-89ff-0927340e4d84","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Authorization","value":"{{token}}","type":"text"}],"body":{"mode":"raw","raw":"   {\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Handled By AI Employee vs AI Employee Transferred\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"IVA - Handled By AI Employee vs AI Employee Transferred\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"\"\n                    }\n                },\n                \"label\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Handled By AI Employee vs AI Employee Transferred\"\n                    },\n                    \"fr\": {\n                        \"language\": \"fr\",\n                        \"value\": \"\"\n                    },\n                    \"es\": {\n                        \"language\": \"es\",\n                        \"value\": \"\"\n                    },\n                    \"pt\": {\n                        \"language\": \"pt\",\n                        \"value\": \"\"\n                    }\n                }\n            },\n            \"widgetId\": \"68c02881dfd7be062dc4c146\",\n            \"modifiedAt\": 1758207099109,\n            \"type\": \"lineChart\",\n            \"objectType\": \"widget\",\n            \"refreshRate\": -1,\n            \"createdBy\": \"5955b60cee2f257144bd778e\",\n            \"tenantId\": \"hndlbar\",\n            \"timeInterval\": \"daily\",\n            \"customQuery\": \"SELECT 1752368400000 AS day,3 AS total,'#74C0C0' AS color, 'T_HANDLED_BY_AI' AS label UNION ALL SELECT 1752454800000,5, '#74C0C0', 'T_HANDLED_BY_AI' UNION ALL SELECT 1752541200000, 8, '#74C0C0', 'T_HANDLED_BY_AI' UNION ALL SELECT 1752454800000,4, '#74C0C0', 'T_HANDLED_BY_HUMAN' UNION ALL SELECT 1752368400000,6, '#74C0C0', 'T_HANDLED_BY_HUMAN' UNION ALL SELECT 1752541200000,4, '#74C0C0', 'T_HANDLED_BY_HUMAN'\"\n}"},"url":"{{domain}}/data/api/types/widget","urlObject":{"path":["data","api","types","widget"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"c8120ccf-596f-43d0-89ff-0927340e4d84"}],"id":"22035c4b-adde-4070-a2cb-4f6ac46be15f","description":"<p>Home page widgets are used by the system to present gamification, agent totals, disposition totals and  important messages. </p>\n","event":[{"listen":"prerequest","script":{"id":"0707699a-9971-443b-bb6b-b1ff81018cbc","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"a2cda23e-996f-4f9a-9685-872eee9199af","type":"text/javascript","exec":[""]}}],"_postman_id":"22035c4b-adde-4070-a2cb-4f6ac46be15f"},{"name":"Search Object","id":"ccb52578-39f9-4110-814d-192434985f49","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"{{domain}}/data/api/types/{{object}}?q=*","description":"<p>Any object within Thrio can be searched with this call. </p>\n<p>Possible objects include: </p>\n<ul>\n<li>campaign </li>\n<li>user </li>\n<li>queue</li>\n</ul>\n<p><em>We will add more as soon as possible.</em></p>\n<p>For campaigns, the return will include both the name and ID of the campaign in the array. </p>\n","urlObject":{"path":["data","api","types","{{object}}"],"host":["{{domain}}"],"query":[{"key":"q","value":"*"}],"variable":[]}},"response":[{"id":"22e19e53-fe31-47bc-93e4-9d2f7035e7e8","name":"Search Object","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":{"raw":"{{domain}}/data/api/types/campaign?q=*","host":["{{domain}}"],"path":["data","api","types","campaign"],"query":[{"key":"q","value":"*","description":"Use any RegEx to search the campaign name"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Tue, 13 Aug 2019 16:00:13 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n    \"count\": 22,\n    \"total\": 22,\n    \"previous\": \"0\",\n    \"next\": \"22\",\n    \"objects\": [\n        {\n            \"addresses\": [\n                \"8582997191\"\n            ],\n            \"modifiedAt\": 1565636584089,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"\",\n            \"objectType\": \"campaign\",\n            \"defaultExtension\": true,\n            \"states\": {\n                \"5a1364eb6ffd161194b4e7b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5a1364eb6ffd161194b4e7b9\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"M1105.052 191.235C983.227 69.41 821.255 2.321 648.965 2.321c-172.289 0-334.263 67.089-456.086 188.914C71.055 313.059 3.965 475.032 3.965 647.321c0 172.291 67.089 334.262 188.914 456.088 121.823 121.821 283.797 188.912 456.086 188.912 172.29 0 334.262-67.091 456.087-188.912 121.821-121.826 188.913-283.798 188.913-456.088 0-172.289-67.092-334.263-188.913-456.086zM648.965 1208.191c-309.263 0-560.87-251.605-560.87-560.871 0-309.266 251.607-560.87 560.87-560.87 309.263 0 560.869 251.606 560.869 560.87s-251.606 560.871-560.869 560.871z M492.816 806.701c28.059-9.435 39.912-32.909 30.779-60.966-15.84-48.841-24.312-73.195-21.174-64.049-2.017-5.83-1.222-9.485 3.771-12.827 10.444-7.206 19.271-14.786 28.703-20.53 46.855-28.2 97.75-45.945 150.839-57.619 27.194-5.96 54.202-9.144 80.496-7.309 5.52.383 8.333 2.253 10.17 7.84 6.579 21.209 13.699 42.239 20.757 63.389 9.786 29.438 32.783 41.049 62.464 31.384 16.884-5.455 33.528-11.03 50.41-16.485 17.302-5.693 34.666-11.207 51.911-17.079 27.819-9.553 39.672-33.029 30.659-61.027-6.875-21.509-14.415-42.6-20.932-64.228-5.982-20.005-18.226-34.754-35.827-45.441-28.675-17.334-60.511-24.238-93.141-27.786-67.416-7.583-134.049-.94-199.938 14.644-89.07 21.016-170.226 58.804-242.988 114.207-32.741 24.957-62.373 52.982-83.215 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\"_id\": \"5a1364eb6ffd161194b4e7b9\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"351.99999999999994 252\",\n                    \"transitions\": [],\n                    \"__gohashid\": 5689\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"type\": \"playprompt\",\n                            \"properties\": {\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"_selected\": true,\n                            \"id\": \"refId1565636209315\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"properties\": {\n                                \"promptId\": \"59567ffda798c90678770d18\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"4013\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209316\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8279090dda3cd48f9b\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 604,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -399,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -389,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": -132,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -79,\n                                            \"D\": -132,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -79,\n                                            \"D\": -128.0311378479004,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -79,\n                                            \"D\": -118.0311378479004,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 9\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5b745e735c7b2c9cf4d23913\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209317\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8361fc1734b3a8986e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 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             \"C\": -388,\n                                            \"D\": -84,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": -84,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": -60,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -69,\n                                            \"D\": -60,\n                                            \"v\": false\n                                        },\n                                    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another state\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209318\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8856b0154d14fe7e79\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 606,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -399,\n                                            \"D\": -19.438075256347673,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -389,\n                                            \"D\": -19.438075256347673,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": -19.438075256347673,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": 100,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": 100,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": 60,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -59,\n                                            \"D\": 60,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -59,\n                                            \"D\": 57.968862152099604,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -59,\n                                            \"D\": 67.9688621520996,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 9\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5b745e7348f50d13284fb508\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209319\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8549359422eba55c67\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'4'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 607,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -399,\n                                            \"D\": 14.561924743652327,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -389,\n                                            \"D\": 14.561924743652327,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": 14.561924743652327,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": 124,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -65,\n                                            \"D\": 124,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -65,\n                                            \"D\": 152.9688621520996,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -65,\n                                            \"D\": 162.9688621520996,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5b745e7390d1a77fad2fd100\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209320\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 608,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -399,\n                                            \"D\": 48.56192474365233,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -389,\n                                            \"D\": 48.56192474365233,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -368.7385762508461,\n                                            \"D\": 48.56192474365233,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -368.7385762508461,\n                                            \"D\": -169.06192474365233,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -482.00000000000006,\n                                            \"D\": -169.06192474365233,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -482.00000000000006,\n                                            \"D\": -159.06192474365233,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 6\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5b745e73a434273d03796416\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209321\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5b745e735c7b2c9cf4d23913\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5b745e73058c5365d46a3b80\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5b745e7348f50d13284fb508\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5b745e7390d1a77fad2fd100\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5b745e73a434273d03796416\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-482.00000000000006 -34\",\n                    \"__gohashid\": 5690,\n                    \"_actions\": [],\n                    \"_start\": {\n                        \"key\": 1,\n                        \"category\": \"Start\",\n                        \"text\": \"Start\",\n                        \"__gohashid\": 11515,\n                        \"loc\": \"-111.22665990785106 -249.22665990785111\"\n                    },\n                    \"_end\": {\n                        \"key\": 2,\n                        \"category\": \"End\",\n                        \"text\": \"End\",\n                        \"__gohashid\": 11516,\n                        \"loc\": 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97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n            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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    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              }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": 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                           ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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                             ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": 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\"properties\": {\n                                \"fromAddress\": \"advertising@thrio.com\",\n                                \"toAddress\": \"namir.yedid@thrio.com\",\n                                \"subject\": \"workitem.email.subject\",\n                                \"contentType\": \"text/html\",\n                                \"body\": \"'First Name: ' + workitem.data['First Name'] + '<br>Last Name: ' + workitem.data['Last Name'] + '<br>Company: ' + workitem.data.Company + '<br>Title: ' + workitem.data.Title + '<br>Message: ' + workitem.data.Message + '<br>Email Address: ' + workitem.data['Email Address'] + '<br>Phone Number: ' + workitem.data['Phone Number']\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"sendemail\"\n                        },\n                        {\n                            \"name\": \"Start Timer\",\n                            \"properties\": {\n                                \"timeoutInSeconds\": \"60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"starttimer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5be0b60d6dbf86ac2f414d1d\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    82.99999999999999,\n                                    14.792561597054366,\n                                    92.99999999999999,\n                                    14.792561597054366,\n                                    92,\n                                    14.792561597054366,\n                                    92,\n                                    14.792561597054366,\n                            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\"name\": \"Begin State\",\n                    \"location\": \"0 0\",\n                    \"__gohashid\": 29339\n                }\n            },\n            \"createdAt\": 1541453368700,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Website Form Submissions\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"This campaign handles all inbound inquiries from the Thrio website. \"\n                    }\n                }\n            },\n            \"campaignId\": \"5be0b63873ae5f0001878fdf\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5beb392673ae5f0001879148\",\n            \"useForSMS\": false,\n            \"deletedAt\": 0,\n            \"createdBy\": \"5b88280c372c4b0001cbfd4c\",\n            \"useForPredictive\": false,\n            \"name\": \"Website Form Submissions\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5be0b63873ae5f0001878fdf\",\n            \"useForFax\": false\n        },\n        {\n            \"addresses\": [\n                \"7472200299\"\n            ],\n            \"modifiedAt\": 1549577796105,\n            \"recordingPercentage\": \"0\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"SMS Campaign for Inbound / Oubound\",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5bb8d286b9653f1e4b29db60\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": 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\"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    212,\n                                    15.7925615970544,\n                                    222,\n                                    15.7925615970544,\n                                    222,\n                                    15.7925615970544,\n                                    222,\n                     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\"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"128.99999999999986 -66.99999999999994\",\n                    \"__gohashid\": 11531\n                },\n                \"5bbcefedf86afc3d5f563a5a\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Wait SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"description\": \"Wait for SMS Messages from Agent or Consumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf157b2dc1ba3c4021088\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'USER'\"\n                                      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\"transitionId\": \"5bbcf09338a889060d3c9551\",\n                            \"description\": \"Handle User Message\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Handle Consumer Message\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf192d85bedd256f1e999\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": 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        \"transitionId\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    317,\n                                    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                         \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\",\n                            \"__gohashid\": 173571\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n    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                \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"328.99999999999994 459.00000000000045\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"__gohashid\": 173620\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.0000000000002,\n                                    517.854837292855,\n                                    58.0000000000002,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    116.676300555045,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle 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                      {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-246.9999999999998 -45.000000000000014\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    76,\n                                    -333.9999999999998,\n                                    76,\n                                    -333.9999999999998,\n                                    127.6763005550452,\n                                    -333.9999999999998,\n                                    137.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n      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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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                   \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n         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    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": 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                         },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    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     \"loc\": \"-441 468\",\n                    \"__gohashid\": 384441,\n                    \"transitions\": [\n                        {\n                            \"id\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"id\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ]\n                },\n                \"5c788fbbd2134d04191c8bb1\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788fbbd2134d04191c8bb1\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Customer email address\",\n                            \"properties\": {\n                                \"variableName\": \"emailAddress\",\n                                \"rightExpression\": \"workitem.currentSMSMessage.email\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n                                        \"name\": \"Trade Show Lead\"\n                                    }\n                                },\n                                \"dispositionId\": \"5c8beda802e2f60001b88e0d\"\n                            },\n                            \"type\": \"sendemail\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -490,\n                                    500.823699444955,\n                                    -480,\n                                    500.823699444955,\n                                    -476,\n                                    500.823699444955,\n                                    -476,\n                                    380,\n                                    348,\n                                    380,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c788ff74a2f70ff83ea9db0\"\n                        }\n                    ],\n                    \"name\": \"SMS to Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788fbbd2134d04191c8bb1\",\n                    \"key\": \"5c788fbbd2134d04191c8bb1\",\n                    \"location\": \"-573 477\",\n                    \"loc\": \"-623 444\",\n                    \"__gohashid\": 580500,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c788ff74a2f70ff83ea9db0\",\n                            \"__gohashid\": 174074\n                        }\n                    ]\n                },\n                \"5c7eb657170f6d2b28ad00d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to Workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Sales Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\"\n                        }\n                    ],\n                    \"name\": \"Inbound Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"key\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"location\": \"614 -41.66667175292969\",\n                    \"loc\": \"583 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          \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"icon\": \"icon-transition\",\n                            \"id\": \"refId1558480251581\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"key\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"location\": \"186.00000000000006 234.00000000000023\",\n                    \"loc\": \"-264 -102\",\n                    \"__gohashid\": 16302,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf09338a889060d3c9551\",\n                            \"__gohashid\": 7223\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"__gohashid\": 7228\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\",\n                            \"__gohashid\": 7233\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    411.99999999999994,\n                                    482.8236994449552,\n                                    421.99999999999994,\n                                    482.8236994449552,\n                                    421.99999999999994,\n                                    123.67630055504549,\n                                    304,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": 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               \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.00000000000023,\n                                    517.8548372928551,\n                                    58.00000000000023,\n                                    517.8548372928551,\n                                    60,\n                                    517.8548372928551,\n                                    60,\n                                    124,\n                                    186.00000000000006,\n                                    124,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-34.999999999999744 485.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\",\n                            \"__gohashid\": 7331\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -237.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    76,\n                                    186.00000000000006,\n                                    76,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-320.9999999999998 -64.00000000000001\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 7380\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"If Email address is sent instead of upgrade\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    -20.926477197823125,\n                                    -516.9999999999999,\n                                    -20.926477197823125,\n                                    -516,\n                                    -20.926477197823125,\n                                    -516,\n                                    -20.926477197823125,\n                                    -476,\n                                    -20.926477197823125,\n                                    -476,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Sen and Email back with more information\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980528\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARDE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRAD'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADR'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    -526.9999999999999,\n                                    13.073522802176875,\n                                    -516.9999999999999,\n                                    13.073522802176875,\n                                    -516,\n                                    13.073522802176875,\n                                    -516,\n                                    140,\n                                    -476,\n                                    140,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    47.073522802176875,\n                                    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n                                    -492,\n                                    140,\n                                    -492,\n                                    124,\n                                    -76.00000000000017,\n                                    124,\n                                    -76.00000000000017,\n                                    137.6763005550453,\n                                    -76.00000000000017,\n                                    147.6763005550453\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980534\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-609.9999999999999 6.249823357222141\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 7429\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"id\": \"refId1557930273693\",\n                            \"__gohashid\": 7434\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 7439\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 7444\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251542\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251545\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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},\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    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  \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                       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   \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n  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\"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    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\"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980598\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                           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\"properties\": {\n                                \"message\": \"Great. 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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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},\n                        {\n                            \"name\": \"Wait for SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"functionId\": \"5cdea13ded3a970001530766\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"functionId\": {\n                                        \"name\": \"Wait for SMS Message\"\n                                    }\n                                }\n                            },\n                            \"type\": 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     ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -148.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    171.90693740844742,\n                                    -290.9999999999999,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-231.9999999999999 477.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\"\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597138\",\n                            \"icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 115667,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 171.67630055504537,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 181.67630055504537,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597139\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"We have a 30\\\" Samsung TV for $150, or Sony 40\\\" for $275\",\n                                \"toAddress\": \"\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597140\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"dispositionId\": \"5c76860302e2f6000198e9f5\",\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"subject\": \"Requested Information\",\n                                \"toAddress\": \"workitem.data.email\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"dispositionId\": {\n                                        \"name\": \"Email Sent\"\n                                    },\n                                    \"templateId\": {\n                                        \"name\": \"Rose Demo Template\"\n                                    }\n                                },\n                                \"templateId\": \"5d498b9fe8f6040001d0dfa0\"\n                            },\n                            \"type\": \"sendemail\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-sendemail\",\n                            \"id\": \"refId1565100597141\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transition to another state\",\n                            \"properties\": {\n                                \"description\": \"Transition to another state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"name\": \"Transition\",\n                                \"points\": {\n                                    \"__gohashid\": 115668,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 178.96886215209972,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 188.96886215209972,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                }\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1564410019414\",\n                            \"id\": \"refId1565100597142\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-266 -43.00000000000003\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"refId1564410019414\"\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1564429692200,\n            \"finalWorkitemStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Rose SMS\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"SMS Campaign for Inbound / Oubound\"\n                    }\n                }\n            },\n            \"campaignId\": \"5d3f4d7c6af61e00014e73dd\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": true,\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"createdBy\": \"5a736d026656f800019f75e2\",\n            \"useForPredictive\": false,\n            \"name\": \"Rose SMS\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5d3f4d7c6af61e00014e73dd\",\n            \"callerId\": \"+17472200299\",\n            \"useForFax\": false\n        }\n    ]\n}"},{"id":"a596594c-f9d4-4283-9782-02639b072b90","name":"Search Object Response Example","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":{"raw":"{{domain}}/data/api/types/{{object}}?q=*","host":["{{domain}}"],"path":["data","api","types","{{object}}"],"query":[{"key":"q","value":"*"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Tue, 13 Aug 2019 16:08:53 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n    \"count\": 22,\n    \"total\": 22,\n    \"previous\": \"0\",\n    \"next\": \"22\",\n    \"objects\": [\n        {\n            \"addresses\": [\n                \"8582997191\"\n            ],\n            \"modifiedAt\": 1565636584089,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"\",\n            \"objectType\": \"campaign\",\n            \"defaultExtension\": true,\n            \"states\": {\n                \"5a1364eb6ffd161194b4e7b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5a1364eb6ffd161194b4e7b9\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"M1105.052 191.235C983.227 69.41 821.255 2.321 648.965 2.321c-172.289 0-334.263 67.089-456.086 188.914C71.055 313.059 3.965 475.032 3.965 647.321c0 172.291 67.089 334.262 188.914 456.088 121.823 121.821 283.797 188.912 456.086 188.912 172.29 0 334.262-67.091 456.087-188.912 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  {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"_selected\": true,\n                            \"id\": \"refId1565636209315\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"properties\": {\n                                \"promptId\": \"59567ffda798c90678770d18\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"4013\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209316\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8279090dda3cd48f9b\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 604,\n                                    \"v\": true,\n                                    \"j\": [\n          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                               \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": -132,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -79,\n                                            \"D\": -132,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -79,\n                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                \"id\": \"refId1565636209317\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8361fc1734b3a8986e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 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another state\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209318\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8856b0154d14fe7e79\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                    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    },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": 100,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": 100,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": 60,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -59,\n                                            \"D\": 60,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -59,\n                                            \"D\": 57.968862152099604,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -59,\n                                            \"D\": 67.9688621520996,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 9\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5b745e7348f50d13284fb508\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209319\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8549359422eba55c67\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'4'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 607,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -399,\n                                            \"D\": 14.561924743652327,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -389,\n                                            \"D\": 14.561924743652327,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": 14.561924743652327,\n     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            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n            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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour 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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": 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                           ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -54.97442626953125,\n                                    -17.865757773194048,\n                                    -44.97442626953125,\n                                    -17.865757773194048,\n                                    -44,\n                                    -17.865757773194048,\n                                    -44,\n                                    -116,\n                                    97.02557373046878,\n                                    -116,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3badf800ec359ca16f742\",\n                            \"__gohashid\": 12562\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1538503118894,\n            \"finalWorkitemStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"recordingAnalysisEndTime\": 1439,\n            \"recordingAnalysisMinDuration\": \"60\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys Demo Campaign\"\n                    }\n                }\n            },\n            \"campaignId\": \"5bb3b1ce5485590001086897\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": false,\n            \"recordingAnalysisMaxDuration\": \"300\",\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n            \"useForPredictive\": false,\n            \"name\": \"Catasys\",\n            \"useForOutbound\": true,\n            \"tenantId\": \"thrio\",\n            \"recordingAnalysisStartTime\": 1,\n            \"_id\": \"5bb3b1ce5485590001086897\",\n            \"useForFax\": false\n        },\n        {\n            \"addresses\": [],\n            \"modifiedAt\": 1551289159803,\n            \"recordingPercentage\": \"0\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"This campaign handles all inbound inquiries from the Thrio website. \",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5be0b60d6dbf86ac2f414d1d\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"_id\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"200 100\",\n                    \"__gohashid\": 29338,\n                    \"transitions\": []\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Send Email\",\n                            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   \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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               },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    -331,\n                                    389.676300555045,\n                                    -331,\n                                    399.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n                    \"loc\": \"-441 468\",\n                    \"__gohashid\": 384441,\n                    \"transitions\": [\n                        {\n                            \"id\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"id\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ]\n                },\n                \"5c788fbbd2134d04191c8bb1\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788fbbd2134d04191c8bb1\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Customer email address\",\n                            \"properties\": {\n                                \"variableName\": \"emailAddress\",\n                                \"rightExpression\": \"workitem.currentSMSMessage.email\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n  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                             432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n     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     {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                      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\"refId1558353981080\",\n                            \"id\": \"refId1558480251589\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"description\": \"Send call to sales team (whoever answered Yes to SMS)\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \">=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n          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   \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086348\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086349\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086350\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                               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\"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    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},\n                        {\n                            \"name\": \"Wait for SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"functionId\": \"5cdea13ded3a970001530766\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"functionId\": {\n                                        \"name\": \"Wait for SMS Message\"\n                                    }\n                                }\n                            },\n                            \"type\": 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\"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n                    \"transitions\": [],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-275 -163\",\n                    \"__gohashid\": 14251\n                }\n            },\n            \"createdAt\": 1533162740939,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5b62361403385d0001932ab4\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b89dc081f24b6045ff3\",\n            \"useForPredictive\": false,\n            \"name\": \"Email Demo\",\n            \"useForOutbound\": 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                           \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n            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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                 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\"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour 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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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                             ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": 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   \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": 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                         },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n               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\"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980570\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980573\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -215.1307118745769,\n                                    227.82369944495468,\n                                    -215.1307118745769,\n                                    137.67630055504526,\n                                    -76.00000000000006,\n                                    137.67630055504526,\n                                    -76.00000000000006,\n                                    147.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558353980574\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n                                    -38.55818659705431,\n                                    651.0390625000002,\n                                    -28.55818659705431\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557410177766\",\n                            \"id\": \"refId1558480251584\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer (to Sales Team)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -60,\n                                    651.0390625000002,\n                                    -60,\n                                    651.0390625000002,\n                                    -38.55818659705431,\n                                    651.0390625000002,\n                                    -28.55818659705431\n                                ],\n                                \"name\": \"Transition (If SalesTeam does not respond)\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1558353981080\",\n                            \"id\": \"refId1558480251589\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"description\": \"Send call to sales team (whoever answered Yes to SMS)\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \">=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"dnis\": \"workitem.currentSMSMessage.textMsg\"\n                            },\n                            \"type\": \"directconnect\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251590\",\n                            \"icon\": \"icon-directconnect\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"399.99999999999994 -64.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086348\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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          \"5b6234df34617a119aa4d970\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5b6234df34617a119aa4d970\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5b6234df34617a119aa4d970\",\n                    \"_id\": \"5b6234df34617a119aa4d970\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"200 100\",\n                    \"__gohashid\": 14250,\n                    \"transitions\": []\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Reply To Email\",\n                            \"description\": \"Email acknowledgment\",\n                            \"properties\": {\n                                \"templateId\": \"5b62348003385d0001932ab3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Acknowledgement Email Template\"\n                                    }\n                                }\n                            },\n                            \"type\": \"replyemailtemplate\",\n                            \"_selected\": false,\n                            \"id\": \"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n                    \"transitions\": [],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-275 -163\",\n                    \"__gohashid\": 14251\n                }\n            },\n            \"createdAt\": 1533162740939,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5b62361403385d0001932ab4\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b89dc081f24b6045ff3\",\n            \"useForPredictive\": false,\n            \"name\": \"Email Demo\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5b6234f47fbdde0001909929\"\n        },\n        {\n            \"addresses\": [\n                \"8182103340\"\n            ],\n            \"modifiedAt\": 1560350372468,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": \"100\",\n            \"description\": \"Catasys Demo Campaign\",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"campaignGoalsId\": \"5accd51ed1f2d60001d07a92\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5bb3b1a2199b68dabb133212\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b1a2199b68dabb133212\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"description\": \"Catasys Main Menu\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b429de80d80001d4b354\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Main Options\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239563\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 1 Care Coach\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n                                    -45.11620608719528,\n                                    -292,\n                                    -45.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -212,\n                                    101.02557373046876,\n                                    -212,\n                                    101.02557373046876,\n                                    -210.4588203647468,\n                                    101.02557373046876,\n                                    -200.4588203647468\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"key\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"location\": \"-590.9744262695316 276.48273664829384\",\n                    \"loc\": \"-326.97442626953125 337.57363847712924\",\n                    \"__gohashid\": 2582,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b617b953c306b8b13329\",\n                            \"__gohashid\": 12429\n                        }\n                    ]\n                },\n                \"5bb3b898b6eb1e11c5553816\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b898b6eb1e11c5553816\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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             {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    76,\n                                    -333.9999999999998,\n                                    76,\n                                    -333.9999999999998,\n                                    127.6763005550452,\n                                    -333.9999999999998,\n                                    137.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 273\",\n                    \"__gohashid\": 125086,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c77530aa8d4acccc51221b1\",\n                            \"__gohashid\": 173880\n                        }\n                    ]\n                },\n                \"5c7756658a3cf814f2fab037\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7756658a3cf814f2fab037\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait up to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                     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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980573\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                       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   \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558353980574\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                      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Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980600\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                       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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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                  \"_selected\": true,\n                            \"id\": \"refId1564410019512\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc031cab490a9b929b9b758\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf145ac12de5d9fe12172\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"208.9999999999998 -84.99999999999996\",\n                    \"__gohashid\": 11531\n  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\"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -359.9999999999999,\n                                    339.5930625915529,\n                                    -349.9999999999999,\n                                    339.5930625915529,\n                                    -329.738576250846,\n                                    339.5930625915529,\n                                    -329.738576250846,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n  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                          \"name\": \"Transition\",\n                            \"id\": \"5bbcf09338a889060d3c9551\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a4386ef9ebf97eece\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\"\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                           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     ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                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           ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 115667,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -36.1763005550453,\n                           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\"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"dispositionId\": \"5c76860302e2f6000198e9f5\",\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"subject\": \"Requested Information\",\n                                \"toAddress\": \"workitem.data.email\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"dispositionId\": {\n                                        \"name\": \"Email Sent\"\n    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\"C\": -173,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n     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\"totalInserted\": 2,\n        \"file\": \"temDNC-small.csv\",\n        \"createdBy\": \"5bacf7c46fe5530001ab3e00\",\n        \"totalConverted\": 0,\n        \"totalFailed\": 0,\n        \"totalDeleted\": 0,\n        \"totalInfile\": 2,\n        \"totalUpdated\": 0,\n        \"transactionId\": \"eae004f8-c25d-4844-9692-6f9e613cbffc\"\n    },\n    \"localizations\": {\n        \"name\": {\n            \"en\": {\n                \"language\": \"en\",\n                \"value\": \"Name Of Job \"\n            }\n        }\n    },\n    \"modifiedAt\": 1629149436044,\n    \"objectType\": \"objectlist\",\n    \"createdAt\": 1629149436044,\n    \"fieldMappingsId\": \"611703c6aede486c912591a7\",\n    \"deletedAt\": 0,\n    \"file\": \"temDNC-small.csv\",\n    \"objectlistId\": \"611ad8fc605c12511bf8d38d\",\n    \"createdBy\": \"5bacf7c46fe5530001ab3e00\",\n    \"tenantId\": \"rmeilan\",\n    \"modifiedBy\": \"5bacf7c46fe5530001ab3e00\",\n    \"name\": \"Name Of Job \",\n    \"expansions\": {\n        \"fieldMappingsId\": {\n            \"schema\": \"temporarydnc\",\n            \"fileName\": \"temDNC-small.csv\",\n            \"fieldmappingsId\": \"611703c6aede486c912591a7\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"TEMP-DNC-RAN\"\n                    }\n                }\n            },\n            \"fileFields\": [\n                \"contactId\",\n                \"deletedAt\",\n                \"expiration\",\n                \"message\",\n                \"messageDuration\",\n                \"name\",\n                \"objectType\",\n                \"restriction\"\n            ],\n            \"modifiedAt\": 1629108314813,\n            \"objectType\": \"fieldmappings\",\n            \"createdAt\": 1628898246866,\n            \"deletedAt\": 0,\n            \"createdBy\": \"5bacf7c46fe5530001ab3e00\",\n            \"name\": \"TEMP-DNC-RAN\",\n            \"tenantId\": \"rmeilan\",\n            \"modifiedBy\": \"5bedb97d34a0a20001eb21a0\",\n            \"_id\": \"611703c6aede486c912591a7\",\n            \"fields\": {\n                \"message\": \"message\",\n                \"deletedAt\": \"deletedAt\",\n                \"name\": \"name\",\n                \"restriction\": \"restriction\",\n                \"expiration\": \"expiration\"\n            },\n            \"results\": []\n        }\n    }\n}"}],"_postman_id":"d013f189-3a7b-4b99-960f-265d0fd86032"}],"id":"3749835f-9824-444d-a79d-208b784dee0a","description":"<p>All objects within Thrio are searchable. To do this, you must know the name of the object. </p>\n","_postman_id":"3749835f-9824-444d-a79d-208b784dee0a"},{"name":"Numbers","item":[{"name":"Get","id":"ee79a0ca-0d7a-4116-8d69-adf2cba42ce6","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"{{domain}}/data/api/types/pstnnumber/{{pstnnumberId}}","description":"<p>Get Phone number object</p>\n","urlObject":{"path":["data","api","types","pstnnumber","{{pstnnumberId}}"],"host":["{{domain}}"],"query":[{"disabled":true,"key":"Auth","value":""}],"variable":[]}},"response":[],"_postman_id":"ee79a0ca-0d7a-4116-8d69-adf2cba42ce6"},{"name":"Search","id":"ccb67be2-9a60-492a-9448-f2f4836e7f33","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"{{domain}}/data/api/types/pstnnumber?q=*","description":"<p>Search for phone number</p>\n","urlObject":{"path":["data","api","types","pstnnumber"],"host":["{{domain}}"],"query":[{"key":"q","value":"*"}],"variable":[]}},"response":[],"_postman_id":"ccb67be2-9a60-492a-9448-f2f4836e7f33"},{"name":"Delete","id":"665d3ff8-7f23-486b-839f-1bb6b530b2bb","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"{{domain}}/data/api/types/pstnnumber/{{pstnnumberId}}","description":"<p>Delete object</p>\n","urlObject":{"path":["data","api","types","pstnnumber","{{pstnnumberId}}"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"665d3ff8-7f23-486b-839f-1bb6b530b2bb"},{"name":"Create","id":"b1d73bf7-3c40-450b-a990-b2c78c1aab47","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}","type":"text"}],"body":{"mode":"raw","raw":"{\n\t\"name\":\"+18585551212\",\n\t\"description\": \"Info Line\"\n\t\n}"},"url":"{{domain}}/data/api/types/pstnnumber","description":"<p>Create a phonenumber object.</p>\n<p>A phonenumber has 2 properties:</p>\n<p>  name:  the phone numbers\n  description: The description of phone number</p>\n","urlObject":{"path":["data","api","types","pstnnumber"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"b1d73bf7-3c40-450b-a990-b2c78c1aab47"},{"name":"Update","id":"9be957a8-6fd2-4b1f-b031-4092d5f03389","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PATCH","header":[{"key":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}","type":"text"}],"body":{"mode":"raw","raw":"{\n\t\n\t\"description\": \"Info Line\"\n\t\n}"},"url":"{{domain}}/data/api/types/pstnnumber","description":"<p>Update phonenumber object</p>\n","urlObject":{"path":["data","api","types","pstnnumber"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"9be957a8-6fd2-4b1f-b031-4092d5f03389"}],"id":"76244f27-ec43-4a6d-b430-792239535530","description":"<p>Numbers are assigned to campaigns. We recommend to use e.164 format for all international numbers to ensure each number is globally unique.</p>\n","event":[{"listen":"prerequest","script":{"id":"88d7d6bc-fa56-48c6-a562-0501878170ed","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"6397617c-91af-462a-a0e0-67f6f39a89de","type":"text/javascript","exec":[""]}}],"_postman_id":"76244f27-ec43-4a6d-b430-792239535530"},{"name":"List Management","item":[{"name":"Leads","item":[{"name":"Create Lead","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"b9cf49ef-5267-473f-8060-66162e3a2d21","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\"firstName\":\"John\",\n    \"lastName\":\"Doe5\",\n\t\"phone\":\"+15145555570\"\n\t\n}"},"url":"{{domain}}/data/api/types/outboundlist/64da53c8bd2e2743914906a1/lead","description":"<p>API used to add a lead into an existing outboudlist. </p>\n<p>  201 Created  - Lead was added to the list. with JSON object of the lead added. It does not mean that lead will be dialed. the scrub result must be &gt; 0. Lead object also contains the allowed dial time. Scrub result is under scrub.outcomeResActionResult </p>\n<p>  403 - FORBIDDEN - Token is invalid</p>\n<p>  500 - INTERNAL_SERVER_ERROR - Unknown Exception on server</p>\n<p>  409 Conflict - Lead Duplicated. </p>\n<p>  400 Bad Request - Invalid List Id</p>\n<p>  400 Bad Request - Invalid Campaign Id</p>\n<p>  400 Bad Request - Invalid Field Mapping Id</p>\n<p>  400 Bad Request - Invalid Field Mapping Schema</p>\n<p>  400 Bad Request - DNC Scrub failed</p>\n<p>  400 Bad Request - Invalid Phone field</p>\n<p>  400 Bad Request - Invalid Lead</p>\n<p>Possible Results for outcomeResActionResults</p>\n<p>Lead will be called</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>SCRUB_UNKNOWN_RESULT( 0)\nNO_SCRUB_RESULT_FOUND( 2)\nSCRUB_OPTIN( 30)\nOPTIN(33)\nSCRUB_NUMBMER_CAN_BE_CALLED(1)\n</code></pre><p>Lead won't be called</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>SCRUB_LITIGATOR(-2)\nSCRUB_VOIP_NUMBER(-3)\nSCRUB_BLOCKED_NUMBER( -4)\nSCRUB_INVALID_NUMBER(-5)\nSCRUB_MALFORMED_NUMBER( -6)\nSCRUB_WIRELESS_NUMBER_NO_MARKETING_EVER( -7)\nSCRUB_WIRELESS_NO_PREDICTIVE( -8)\nSCRUB_FEDERAL_DNC( -9)\nSCRUB_TENANT_DNC( -1)   \nSCRUB_OPTOUT(-31)\nSCRUB_REASSIGNED( -32)\nOPTOUT(-34) \nREASSIGNED(-35) \nTENANT_DNC(-108)\nCAMPAIGN_DNC(-111)\n</code></pre>","urlObject":{"path":["data","api","types","outboundlist","64da53c8bd2e2743914906a1","lead"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"b9cf49ef-5267-473f-8060-66162e3a2d21"},{"name":"Assign Lead","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"110ca1ee-b770-4b42-bf81-ddad6b0c4fa2","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\"FirstName\"        :\t\"Jone\",\n    \"LastName\"         :\t\"Doe\",\n\t\"Phonenumber\"      :    \"+18587775420\",\n    \"leadId\"           :    \"1680708016657\"\n}"},"url":"{{domain}}/users/api/workitems/{{workitemId}}/lead/{{leadId}}","description":"<p>API used to assign a lead to a work item</p>\n<p>200 OK - Lead was assign to work item.</p>\n<p>403 - FORBIDDEN - Token is invalid</p>\n<p>500 - INTERNAL_SERVER_ERROR - Unknown Exception on server</p>\n","urlObject":{"path":["users","api","workitems","{{workitemId}}","lead","{{leadId}}"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"110ca1ee-b770-4b42-bf81-ddad6b0c4fa2"},{"name":"Create Priority Lead","event":[{"listen":"test","script":{"id":"575c1310-3f53-4346-9fd4-f955c52014fd","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"69d84cad-1a92-409c-9945-0efcd632c818","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\"firstname\" :\t\"John 5\",\n    \"lastname\"  :   \"aaa2\",\n\t\"email\"     : \"ambcaesare25@outlook\",\n\t\"phone\"     : \"+16193042308\",\n\t\"mobile\"    : \"\",\n    \"address\"   : \"\",\n    \"city\"      : \"\",\n    \"state\"     : \"\",\n    \"zip\"       : \"\"\n}"},"url":"{{domain}}/data/api/types/outboundlist/60760ec790c24b7a8ac6d560/prioritylead","description":"<p>API used to add a priority lead into an existing outboudlist. Priority leads will be called before any new leads or callback leads</p>\n<p>  201 Created  - Lead was added to the list. with JSON object of the lead added. It does not mean that lead will be dialed. the scrub result must be &gt; 0. Lead object also contains the allowed dial time. Scrub result is under scrub.outcomeResActionResult </p>\n<p>  403 - FORBIDDEN - Token is invalid</p>\n<p>  500 - INTERNAL_SERVER_ERROR - Unknown Exception on server</p>\n<p>  409 Conflict - Lead Duplicated. </p>\n<p>  400 Bad Request - Invalid List Id</p>\n<p>  400 Bad Request - Invalid Campaign Id</p>\n<p>  400 Bad Request - Invalid Field Mapping Id</p>\n<p>  400 Bad Request - Invalid Field Mapping Schema</p>\n<p>  400 Bad Request - DNC Scrub failed</p>\n<p>  400 Bad Request - Invalid Phone field</p>\n<p>  400 Bad Request - Invalid Lead</p>\n<p>Possible Results for outcomeResActionResults</p>\n<p>Lead will be called</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>SCRUB_UNKNOWN_RESULT( 0)\nNO_SCRUB_RESULT_FOUND( 2)\nSCRUB_OPTIN( 30)\nOPTIN(33)\nSCRUB_NUMBMER_CAN_BE_CALLED(1)\n</code></pre><p>Lead won't be called</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>SCRUB_LITIGATOR(-2)\nSCRUB_VOIP_NUMBER(-3)\nSCRUB_BLOCKED_NUMBER( -4)\nSCRUB_INVALID_NUMBER(-5)\nSCRUB_MALFORMED_NUMBER( -6)\nSCRUB_WIRELESS_NUMBER_NO_MARKETING_EVER( -7)\nSCRUB_WIRELESS_NO_PREDICTIVE( -8)\nSCRUB_FEDERAL_DNC( -9)\nSCRUB_TENANT_DNC( -1)   \nSCRUB_OPTOUT(-31)\nSCRUB_REASSIGNED( -32)\nOPTOUT(-34) \nREASSIGNED(-35) \nTENANT_DNC(-108)\nCAMPAIGN_DNC(-111)\n</code></pre>","urlObject":{"path":["data","api","types","outboundlist","60760ec790c24b7a8ac6d560","prioritylead"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"69d84cad-1a92-409c-9945-0efcd632c818"},{"name":"Create Priority In Task","event":[{"listen":"test","script":{"id":"575c1310-3f53-4346-9fd4-f955c52014fd","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"7e96a555-7aed-460c-9911-ad5d3567086b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\t\"firstname\" :\t\"John 5\",\n    \"lastname\"  :   \"aaa2\",\n\t\"email\"     : \"ambcaesare25@outlook\",\n\t\"phone\"     : \"+16193042308\",\n\t\"mobile\"    : \"\",\n    \"address\"   : \"\",\n    \"city\"      : \"\",\n    \"state\"     : \"\",\n    \"zip\"       : \"\"\n}"},"url":"{{domain}}/data/api/types/outboundlist/63bc05edeb31615bcf47d3fd/prioritylead/job","description":"<p>API used to add a priority lead into an existing outboudlist. Priority leads will be called before any new leads or callback leads</p>\n<p>  201 Created  - Lead was added to the list. with JSON object of the lead added. It does not mean that lead will be dialed. the scrub result must be &gt; 0. Lead object also contains the allowed dial time. Scrub result is under scrub.outcomeResActionResult </p>\n<p>  403 - FORBIDDEN - Token is invalid</p>\n<p>  500 - INTERNAL_SERVER_ERROR - Unknown Exception on server</p>\n<p>  409 Conflict - Lead Duplicated. </p>\n<p>  400 Bad Request - Invalid List Id</p>\n<p>  400 Bad Request - Invalid Campaign Id</p>\n<p>  400 Bad Request - Invalid Field Mapping Id</p>\n<p>  400 Bad Request - Invalid Field Mapping Schema</p>\n<p>  400 Bad Request - DNC Scrub failed</p>\n<p>  400 Bad Request - Invalid Phone field</p>\n<p>  400 Bad Request - Invalid Lead</p>\n<p>Possible Results for outcomeResActionResults</p>\n<p>Lead will be called</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>SCRUB_UNKNOWN_RESULT( 0)\nNO_SCRUB_RESULT_FOUND( 2)\nSCRUB_OPTIN( 30)\nOPTIN(33)\nSCRUB_NUMBMER_CAN_BE_CALLED(1)\n</code></pre><p>Lead won't be called</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>SCRUB_LITIGATOR(-2)\nSCRUB_VOIP_NUMBER(-3)\nSCRUB_BLOCKED_NUMBER( -4)\nSCRUB_INVALID_NUMBER(-5)\nSCRUB_MALFORMED_NUMBER( -6)\nSCRUB_WIRELESS_NUMBER_NO_MARKETING_EVER( -7)\nSCRUB_WIRELESS_NO_PREDICTIVE( -8)\nSCRUB_FEDERAL_DNC( -9)\nSCRUB_TENANT_DNC( -1)   \nSCRUB_OPTOUT(-31)\nSCRUB_REASSIGNED( -32)\nOPTOUT(-34) \nREASSIGNED(-35) \nTENANT_DNC(-108)\nCAMPAIGN_DNC(-111)\n</code></pre>","urlObject":{"path":["data","api","types","outboundlist","63bc05edeb31615bcf47d3fd","prioritylead","job"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"7e96a555-7aed-460c-9911-ad5d3567086b"},{"name":"Create Leads","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript","packages":{}}}],"id":"52cfdac2-e7d6-4360-b6af-8119c78dbfcc","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"[\n\t{\n\t\"firstname\"  :\t\"Pierre\",\n    \"lastname\"   :\t\"fix\",\n\t\"phone\"      : \"+18587775000\"\n    },\n    {\n\t\"firstname\"  :\t\"Pierre\",\n    \"lastname\"   :\t\"fix1\",\n\t\"phone\"      : \"+18587775001\"\n    },\n    {\n\t\"firstname\"  :\t\"Pierre\",\n    \"lastname\"   :\t\"fix2\",\n\t\"phone\"      : \"+18587775002\"\n    },\n      {\n\t\"firstname\"  :\t\"Pierre\",\n    \"lastname\"   :\t\"fix3\",\n\t\"phone\"      : \"+18587775003\"\n    },\n    {\n\t\"firstname\"  :\t\"Pierre\",\n    \"lastname\"   :\t\"fix4\",\n\t\"phone\"      : \"+18587775004\"\n    },\n      {\n\t\"firstname\"  :\t\"Pierre\",\n    \"lastname\"   :\t\"fix5\",\n\t\"phone\"      : \"+18587775005\"\n    },\n    {\n\t\"firstname\"  :\t\"Pierre\",\n    \"lastname\"   :\t\"fix6\",\n\t\"phone\"      : \"+18587775006\"\n    },\n    {\n\t\"firstname\"  :\t\"Pierre\",\n    \"lastname\"   :\t\"fix7\",\n\t\"phone\"      : \"+18587775007\"\n    },\n    {\n\t\"firstname\"  :\t\"Pierre\",\n    \"lastname\"   :\t\"fix8\",\n\t\"phone\"      : \"+18587775008\"\n    },\n     {\n\t\"firstname\"  :\t\"Pierre\",\n    \"lastname\"   :\t\"fix9\",\n\t\"phone\"      : \"+18587775009\"\n    },\n     {\n\t\"firstname\"  :\t\"Pierre\",\n    \"lastname\"   :\t\"fix10\",\n\t\"phone\"      : \"+18587775010\"\n    }\n]"},"url":"{{domain}}/data/api/types/outboundlist/{{listId}}/leads","description":"<p>API used to add a lead into an existing outboudlist. </p>\n<p>  201 Created  - Lead was added to the list. with JSON object of the lead added. It does not mean that lead will be dialed. the scrub result must be &gt; 0. Lead object also contains the allowed dial time. Scrub result is under scrub.outcomeResActionResult </p>\n<p>  403 - FORBIDDEN - Token is invalid</p>\n<p>  500 - INTERNAL_SERVER_ERROR - Unknown Exception on server</p>\n<p> Results will contains 3 lists: </p>\n<p>   leads:  Those are the leads that got uploaded with success.</p>\n<p>   failed: Those are the leads that failed to be loaded and will not be called. Cause can be duplicates or missing fields - invalid phone field. </p>\n<p>   results:  Those are the scrub results of the leads that were loaded with success. \"outcomeResActionResults\" give you the result of the scrub. </p>\n<p>Possible Results for outcomeResActionResults</p>\n<p>Lead will be called</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>SCRUB_UNKNOWN_RESULT( 0)\nNO_SCRUB_RESULT_FOUND( 2)\nSCRUB_OPTIN( 30)\nOPTIN(33)\nSCRUB_NUMBMER_CAN_BE_CALLED(1)\n</code></pre><p>Lead won't be called</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>SCRUB_LITIGATOR(-2)\nSCRUB_VOIP_NUMBER(-3)\nSCRUB_BLOCKED_NUMBER( -4)\nSCRUB_INVALID_NUMBER(-5)\nSCRUB_MALFORMED_NUMBER( -6)\nSCRUB_WIRELESS_NUMBER_NO_MARKETING_EVER( -7)\nSCRUB_WIRELESS_NO_PREDICTIVE( -8)\nSCRUB_FEDERAL_DNC( -9)\nSCRUB_TENANT_DNC( -1)   \nSCRUB_OPTOUT(-31)\nSCRUB_REASSIGNED( -32)\nOPTOUT(-34) \nREASSIGNED(-35) \nTENANT_DNC(-108)\nCAMPAIGN_DNC(-111)\n</code></pre>","urlObject":{"path":["data","api","types","outboundlist","{{listId}}","leads"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[{"id":"b64b77d9-d7eb-4a97-8ff9-8ed1a3db5ac9","name":"Create Leads","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"[\n\t{\n\t\t\"firstname\" : \"John\",\n\t\t\"lastname\"  : \"Doe\",\n\t\t\"email\"     : \"john.doe@abc.com\",\n\t\t\"phone\"     : \"+15147882075\"\n\t},\n\t{\n\t\t\"firstname\" : \"John\",\n\t\t\"lastname\"  : \"Doe\",\n\t\t\"email\"     : \"john.doe@abc.com\",\n\t\t\"phone\"     : \"+15147882076\"\n\t}\n]"},"url":"{{domain}}/data/api/types/outboundlist/{{outboundListId}}/leads"},"status":"Created","code":201,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Mon, 09 Sep 2019 15:03:28 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"}],"cookie":[],"responseTime":null,"body":"{\n    \"leads\": [],\n    \"failed\": [\n        {\n            \"firstName\": \"John\",\n            \"lastName\": \"Doe\",\n            \"createdAt\": 1568041400821,\n            \"deletedAt\": 0,\n            \"phone\": \"+15147882075\",\n            \"modifiedAt\": 1568041400821,\n            \"id\": \"84d64482-e85c-42f9-9264-713fd2e873a4\",\n            \"email\": \"john.doe@abc.com\"\n        },\n        {\n            \"firstName\": \"John\",\n            \"lastName\": \"Doe\",\n            \"createdAt\": 1568041400824,\n            \"deletedAt\": 0,\n            \"phone\": \"+15147882076\",\n            \"modifiedAt\": 1568041400824,\n            \"id\": \"6138a158-adfe-4449-9853-21bc2574d389\",\n            \"email\": \"john.doe@abc.com\"\n        }\n    ],\n    \"results\": []\n}"}],"_postman_id":"52cfdac2-e7d6-4360-b6af-8119c78dbfcc"},{"name":"Update Lead","event":[{"listen":"test","script":{"id":"2c22d649-5c72-4afe-8431-701b18652dec","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"59fda620-5cc8-46bd-aeda-6c34fe154ddd","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"\n\t{\n        \"lastName\"   :\t\"2\",\n        \"fileId\" : \"2\"\n    }\n"},"url":"{{domain}}/data/api/types/outboundlist/{{listId}}/lead/{{leadId}}","description":"<p>API used to update a lead into an existing list.</p>\n<p>In the JSON contains the field modifiers of the lead.</p>\n<p>To update the callbackTime use : thrioLeadConnectTime</p>\n<p>as epoch time in milliseconds.</p>\n<p>20O OK - Lead was updated</p>\n<p>403 - FORBIDDEN - Token is invalid</p>\n<p>500 - INTERNAL_SERVER_ERROR - Unknown Exception on server</p>\n<p>Results will contains the updated lead.</p>\n","urlObject":{"path":["data","api","types","outboundlist","{{listId}}","lead","{{leadId}}"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"59fda620-5cc8-46bd-aeda-6c34fe154ddd"},{"name":"Remove Lead","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"ca9240a9-a68f-4b0a-a1dc-81d829a725ca","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\n}"},"url":"{{domain}}/data/api/types/lead/{{leadId}}?outboundListId={{outboundListId}}","description":"<p>API used to remove a lead from an existing outbound list. The dialer will mark the lead as completed and will not dial it again.</p>\n","urlObject":{"path":["data","api","types","lead","{{leadId}}"],"host":["{{domain}}"],"query":[{"key":"outboundListId","value":"{{outboundListId}}"}],"variable":[]}},"response":[],"_postman_id":"ca9240a9-a68f-4b0a-a1dc-81d829a725ca"},{"name":"Remove Lead","event":[{"listen":"test","script":{"id":"bd8df592-bd87-41a7-887f-e094131c7502","exec":["",""],"type":"text/javascript"}}],"id":"b7273d68-785a-4500-901c-eb1b38c11ac5","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"url":"{{domain}}/data/api/types/consent/+9522370492/30/true/false","description":"<p>API used to remove a lead from an existing outbound list. The dialer will mark the lead as completed and will not dial it again.</p>\n<p> {phone}/{limit}/{activeOnly}/{stopOnFirstLeadFound}</p>\n<p> phone : The phone number of the lead</p>\n<p> limit : Total number of lists to look into ordered by creation time. So for example will look into the last 10 lists created. </p>\n<p> activeOnly : Only search on active lists. true or false</p>\n<p> stopOnFirstLeadFound :  Stop looking once lead found, or keep on going over all the lists. true or false.</p>\n","urlObject":{"path":["data","api","types","consent","+9522370492","30","true","false"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"b7273d68-785a-4500-901c-eb1b38c11ac5"},{"name":"Search Leads","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"961a1f3a-bd42-4856-b1b5-ea2abbe10fb2","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\n}"},"url":"{{domain}}/data/api/types/lead?rows=100&start=0&q=b17&outboundlistId={{outboundListId}}","description":"<p>API used to search leads in an outbound list. </p>\n<p> Parameters </p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>outboundListId=&lt;listId&gt;\nq=&lt;Search on&gt;\n</code></pre>","urlObject":{"path":["data","api","types","lead"],"host":["{{domain}}"],"query":[{"key":"rows","value":"100"},{"key":"start","value":"0"},{"key":"q","value":"b17"},{"key":"outboundlistId","value":"{{outboundListId}}"}],"variable":[]}},"response":[],"_postman_id":"961a1f3a-bd42-4856-b1b5-ea2abbe10fb2"},{"name":"Retrieve Lead","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"8eb93e51-04aa-43f3-a58e-d5fdc0f1cd8f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\n}"},"url":"{{domain}}/data/api/types/lead/{{leadId}}?outboundListId={{outboundListId}}","description":"<p>API used to retrieve a  lead from an outbound list. The result will contain all the call attemps. </p>\n<p> Parameters </p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>outboundListId=&lt;listId&gt;\n</code></pre>","urlObject":{"path":["data","api","types","lead","{{leadId}}"],"host":["{{domain}}"],"query":[{"key":"outboundListId","value":"{{outboundListId}}"}],"variable":[]}},"response":[],"_postman_id":"8eb93e51-04aa-43f3-a58e-d5fdc0f1cd8f"},{"name":"Search Lead From Number","event":[{"listen":"test","script":{"id":"1a9826b0-59a7-4039-a6e9-383b0c8bca41","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"e9cdba4a-c3d3-4e50-8c4d-6cd4bb8dc6e3","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Content-Type","name":"Content-Type","type":"text","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"url":"{{domain}}/data/api/types/lists/lead?phoneNumber=%2B34606284514&limit=3&activeOnly=false","description":"<p>API used to search for a lead accross multiplile lists by phone number.</p>\n","urlObject":{"path":["data","api","types","lists","lead"],"host":["{{domain}}"],"query":[{"description":{"content":"<p>number to search one should be e.164 format otherwise US will be used</p>\n","type":"text/plain"},"key":"phoneNumber","value":"%2B34606284514"},{"description":{"content":"<p>number of lists to use in the search. 30 lists max</p>\n","type":"text/plain"},"key":"limit","value":"3"},{"description":{"content":"<p>use active only lists.  </p>\n","type":"text/plain"},"key":"activeOnly","value":"false"}],"variable":[]}},"response":[],"_postman_id":"e9cdba4a-c3d3-4e50-8c4d-6cd4bb8dc6e3"},{"name":"Upsert Leads","id":"6afa3098-22d9-49e1-aa24-1e5f00d2089b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"{{token}}","type":"text"}],"body":{"mode":"raw","raw":"[\n    { \n        \n        \"id\": \"111129915499\",\n        \"phone\": \"+14505627000\"\n    }\n]","options":{"raw":{"language":"json"}}},"url":"{{domain}}/data/api/types/outboundlist/67f00b20373b2d5b464e7cca/leadsupsert","urlObject":{"path":["data","api","types","outboundlist","67f00b20373b2d5b464e7cca","leadsupsert"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"6afa3098-22d9-49e1-aa24-1e5f00d2089b"}],"id":"36690bd0-a4fe-4ad8-9320-97e85b63c5a4","_postman_id":"36690bd0-a4fe-4ad8-9320-97e85b63c5a4","description":""},{"name":"Lists","item":[{"name":"Create Outbound List","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"998e0ffe-b247-4ec2-959c-3568f82fa437","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"multipart/form-data"},{"description":"<p>Token received in the Authentication API</p>\n","key":"Authorization","value":"{{token}}"}],"body":{"mode":"formdata","formdata":[{"key":"file","type":"file","src":"/Users/rezerzer/work/thrio/CSV/networkCapital.csv"},{"key":"object","type":"text","value":"{\n  \"localizations\": {\n    \"name\": {\n      \"en\": {\n        \"language\": \"en\",\n        \"value\": \"RAN - 40\"\n      }\n    }\n  },\n  \"campaignId\": \"6088950069bba40d84de41f6\",\n  \"isScrub\": false,\n  \"file\": \"NetworkCapital.csv\",\n  \"createRelation\":true,\n  \"enforceDuplicates\":false,\n  \"duplicateStrategy\":\"NumbersAcrossLists\"\n}"}]},"url":"{{domain}}/data/api/types/outboundlist","description":"<p>API to create and upload an outbound list to a campaign.\nOptions to send with the API. </p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>\"isVM\": false,\n\"isSMS\": false,\n\"isEmail\": false,\n\"enforceDuplicates\": false,\n\"isScrub\": true,\n\"isReassigned\": false,\n\"file\": \"Moshe2.csv\",\n\"campaignId\": \"5aab7cebc5836b00015a1e5b\",\n\"priority\": 1-100\n\"duplicateStrategy\": NumbersAcrossLists or NumbersAcrossListsSameCampaign or NumbersOnly or LastNameOrEmail\n\"createRelation\":true or false.  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By default Thrio system always scrubs the tenant global DNC list.  if isScrub is set tot true, an additional scrub is done with DNC.com for federal DNC list and litigators lists. </p>\n<p>isReassigned - if true, the server will scrub all the numbers in the list with DNC.com for re-assigned numbers. </p>\n<p>campaignId : Campaign Id.</p>\n<p>priority: 1-100, Priority is used when multiple lists are active at the same time in a campaign. If the same priority is used in multiple lists, the system will dial leads evenly within those lists.  </p>\n<p>\"duplicateStrategy\": NumbersAcrossLists or NumbersAcrossListsSameCampaign or NumbersOnly or LastNameOrEmail\n        </p>\n","urlObject":{"path":["data","api","types","outboundlist"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"998e0ffe-b247-4ec2-959c-3568f82fa437"},{"name":"Upload List from CSV","event":[{"listen":"test","script":{"id":"d141cf21-9826-48c7-9b38-54aaecb00043","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"skillId\", jsonData.id);",""],"type":"text/javascript"}}],"id":"974c4854-5be3-4d86-a107-e396bd4d38be","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"multipart/form-data"},{"description":"<p>Token received in the Authentication API</p>\n","key":"Authorization","value":"{{token}}"}],"body":{"mode":"formdata","formdata":[{"key":"name","value":"TEST A","type":"text"},{"key":"file","type":"file","src":"/Users/rezerzer/Downloads/Progressive10.csv"},{"key":"campaignId","value":"{{campaignId}}","type":"text"},{"key":"enforceDuplicates","value":"true","type":"text"},{"key":"isScrub","value":"false","type":"text"},{"key":"isVM","value":"false","type":"text"},{"key":"isSMS","value":"false","type":"text"},{"key":"isEmail","value":"false","type":"text"},{"key":"isReassigned","value":"false","type":"text"},{"key":"duplicateStrategy","value":"NumbersOnly","description":"<p>NumbersAcrossLists or NumbersAcrossListsSameCampaign or NumbersOnly or LastNameOrEmail</p>\n","type":"text"},{"key":"","value":"","type":"text","disabled":true}]},"url":"{{domain}}/data/api/types/outboundlist/csv","description":"<p>API to upload an outbound list to a campaign.\nOptions to send with the API. </p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>\"name\": \"Test A\"\n\"isVM\": false\n\"isSMS\": false\n\"isEmail\": false\n\"enforceDuplicates\": false\n\"isScrub\": true\n\"isReassigned\": false\n\"file\": \"TestA.csv\"\n\"campaignId\": \"5aab7cebc5836b00015a1e5b\"\n\"duplicateStrategy\" : NumbersAcrossLists or NumbersAcrossListsSameCampaign or NumbersOnly or LastNameOrEmail\n</code></pre><p>name - The name of the outound list.    </p>\n<p>isVM -  if true,  Thrio will use list to send Voicemail Drops only.</p>\n<p>isSMS - if true, Thrio will use list to send SMS only.</p>\n<p>isEmail - if true, Thrio will use list to send Email messages only.</p>\n<p>enforceDuplicates -  if true, the loader will make sure two of the same numbers are not loaded.  By default a duplicate is removed if they have same number and same last name or  same number and same email address. Set enforceDuplicates to true if you want the system to only look at the phonumbers for duplicates. </p>\n<p>isScrub - if true,  the server will scrub all the numbers with DNC.com ( a DNC.com account must be configured beforehand). 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               \"abandonCallback\": 0,\n                \"uniqueLeadsCompletedCount\": 0,\n                \"answeringMachineLMCallback\": 0,\n                \"totalInList\": 0,\n                \"connectedCallback\": 0,\n                \"answeringMachineLMRemove\": 0,\n                \"scrubNumberCanBeCalled\": 0\n            },\n            \"totalInserted\": 3,\n            \"totalScrubWirelessNoPredictive\": 0,\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Ed's Test for Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Demo Progressive\"\n                    }\n                }\n            },\n            \"totalConverted\": 3,\n            \"totalScrubInvalidNumber\": 0,\n            \"campaignId\": \"5aab7cebc5836b00015a1e5b\",\n            \"active\": false,\n            \"totalScrubRemoved\": 0,\n            \"transactionId\": 1524581612730,\n            \"totalScrubUnknownResult\": 0,\n            \"totalScrubNumberCanBeCalled\": 0,\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a67718e6656f800019f75b5\",\n            \"tenantId\": \"thrio\",\n            \"name\": \"Ed's Test for Demo\",\n            \"outboundlistId\": \"5adf44ec7b175b00010902da\",\n            \"_id\": \"5adf44ec7b175b00010902da\",\n            \"totalScrubMalformedNumber\": 0,\n            \"status\": \"TERMINATED_SUCCESS\"\n        },\n        {\n            \"totalScrubFederalDNC\": 0,\n            \"totalScrubed\": 0,\n            \"totalScrubWirelessDoNotCallEver\": 0,\n            \"modifiedAt\": 1525360263924,\n            \"totalFailed\": 0,\n            \"description\": \"test\",\n            \"totalInFile\": 3,\n            \"totalScrubBlockedNumber\": 0,\n           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         \"outboundlistId\": \"5aeb22bdf033e00001e1ca17\",\n            \"_id\": \"5aeb22bdf033e00001e1ca17\",\n            \"totalScrubMalformedNumber\": 0,\n            \"status\": \"TERMINATED_SUCCESS\"\n        },\n        {\n            \"totalScrubed\": 0,\n            \"modifiedAt\": 1530847777741,\n            \"totalFailed\": 0,\n            \"totalInFile\": 2,\n            \"isScrub\": false,\n            \"objectType\": \"outboundlist\",\n            \"tableName\": \"OUT1530847140350\",\n            \"duration\": 2643,\n            \"createdAt\": 1530847140287,\n            \"file\": \"test.csv\",\n            \"totalDuplicates\": 0,\n            \"modifiedBy\": \"5a135b48dc081f24b6045ff2\",\n            \"totalInserted\": 2,\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Test - 1\"\n                    }\n                }\n            },\n     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\"5a3861ffd5fb1d40fade0a29\",\n            \"totalInserted\": 2,\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"ERC Demo\"\n                    }\n                }\n            },\n            \"totalConverted\": 2,\n            \"campaignId\": \"5aab7cebc5836b00015a1e5b\",\n            \"active\": false,\n            \"transactionId\": 1547568001027,\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a3861ffd5fb1d40fade0a29\",\n            \"tenantId\": \"thrio\",\n            \"name\": \"ERC Demo\",\n            \"outboundlistId\": \"5c3e03815b8e69000131e8e3\",\n            \"_id\": \"5c3e03815b8e69000131e8e3\",\n            \"status\": \"TERMINATED_SUCCESS\"\n        },\n        {\n            \"totalScrubed\": 0,\n            \"modifiedAt\": 1560793763662,\n            \"totalFailed\": 0,\n            \"totalInFile\": 7,\n            \"isScrub\": false,\n            \"objectType\": \"outboundlist\",\n            \"tableName\": \"OUT1548867891968\",\n            \"duration\": 3063,\n            \"createdAt\": 1548867891962,\n            \"file\": \"QB Leads.csv\",\n            \"totalDuplicates\": 0,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"totalInserted\": 7,\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Demo List 1\"\n                    }\n                }\n            },\n            \"totalConverted\": 7,\n            \"campaignId\": \"5aab7cebc5836b00015a1e5b\",\n            \"active\": false,\n            \"transactionId\": 1548867891959,\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a736d026656f800019f75e2\",\n            \"tenantId\": \"thrio\",\n            \"name\": \"Demo List 1\",\n            \"outboundlistId\": \"5c51d933865d750001bd99c9\",\n            \"_id\": \"5c51d933865d750001bd99c9\",\n            \"status\": \"TERMINATED_SUCCESS\"\n        },\n        {\n            \"totalScrubed\": 0,\n            \"modifiedAt\": 1560793765268,\n            \"totalFailed\": 0,\n            \"totalInFile\": 2,\n            \"isScrub\": true,\n            \"objectType\": \"outboundlist\",\n            \"tableName\": \"OUT1550153990292\",\n            \"duration\": 4601,\n            \"createdAt\": 1550153990268,\n            \"file\": \"Moshe2.csv\",\n            \"totalDuplicates\": 0,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"totalInserted\": 2,\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"QA test Feb 14\"\n                    }\n                }\n            },\n            \"totalConverted\": 2,\n            \"campaignId\": \"5aab7cebc5836b00015a1e5b\",\n            \"active\": false,\n            \"transactionId\": 1550153990254,\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a63c5246656f800019f7599\",\n            \"tenantId\": \"thrio\",\n            \"name\": \"QA test Feb 14\",\n            \"outboundlistId\": \"5c65790686d17300012c52cc\",\n            \"_id\": \"5c65790686d17300012c52cc\",\n            \"status\": \"TERMINATED_SUCCESS\"\n        },\n        {\n            \"totalScrubed\": 0,\n            \"modifiedAt\": 1562704056983,\n            \"totalFailed\": 0,\n            \"totalInFile\": 3,\n            \"isScrub\": false,\n            \"objectType\": \"outboundlist\",\n            \"tableName\": \"OUT1562703928565\",\n            \"duration\": 3620,\n            \"createdAt\": 1562703928542,\n            \"file\": \"TestListProgressiveLance.csv\",\n            \"totalDuplicates\": 0,\n            \"modifiedBy\": \"5a3861ffd5fb1d40fade0a29\",\n            \"totalInserted\": 2,\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Lance Demo\"\n                    }\n                }\n            },\n            \"totalConverted\": 3,\n            \"campaignId\": \"5aab7cebc5836b00015a1e5b\",\n            \"active\": false,\n            \"transactionId\": 1562703928531,\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a3861ffd5fb1d40fade0a29\",\n            \"tenantId\": \"thrio\",\n            \"name\": \"Lance Demo\",\n            \"outboundlistId\": \"5d24f838bbf208000126bed0\",\n            \"_id\": \"5d24f838bbf208000126bed0\",\n            \"status\": \"TERMINATED_SUCCESS\"\n        },\n        {\n            \"totalScrubed\": 0,\n            \"modifiedAt\": 1564676160102,\n            \"totalFailed\": 0,\n            \"totalInFile\": 5,\n            \"isScrub\": false,\n            \"objectType\": \"outboundlist\",\n            \"tableName\": \"OUT1564573926333\",\n            \"duration\": 3380,\n            \"createdAt\": 1564573926252,\n            \"file\": \"Progressive10.csv\",\n            \"totalDuplicates\": 0,\n            \"modifiedBy\": \"5a3861ffd5fb1d40fade0a29\",\n            \"totalInserted\": 5,\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"TEST - A\"\n                    }\n                }\n            },\n            \"totalConverted\": 5,\n            \"campaignId\": \"5aab7cebc5836b00015a1e5b\",\n            \"active\": false,\n            \"transactionId\": 1564573926227,\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n            \"tenantId\": \"thrio\",\n            \"name\": \"TEST - A\",\n            \"outboundlistId\": \"5d4180e652580500010ab983\",\n            \"_id\": \"5d4180e652580500010ab983\",\n            \"status\": \"TERMINATED_SUCCESS\"\n        },\n        {\n            \"totalScrubed\": 0,\n            \"modifiedAt\": 1564681875433,\n            \"totalFailed\": 0,\n            \"description\": \"Demo\",\n            \"totalInFile\": 5,\n            \"isScrub\": false,\n            \"objectType\": \"outboundlist\",\n            \"tableName\": \"OUT1564676437242\",\n            \"duration\": 3147,\n            \"createdAt\": 1564676437205,\n            \"file\": \"TestListProgressiveLance2.csv\",\n            \"totalDuplicates\": 0,\n            \"modifiedBy\": \"5a3861ffd5fb1d40fade0a29\",\n            \"totalInserted\": 4,\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"August 1 Test List\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Demo\"\n                    }\n                }\n            },\n            \"totalConverted\": 5,\n            \"campaignId\": \"5aab7cebc5836b00015a1e5b\",\n            \"active\": true,\n            \"transactionId\": 1564676437185,\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a3861ffd5fb1d40fade0a29\",\n            \"tenantId\": \"thrio\",\n            \"name\": \"August 1 Test List\",\n            \"outboundlistId\": \"5d43115552d59a0001780408\",\n            \"_id\": \"5d43115552d59a0001780408\",\n            \"status\": \"TERMINATED_SUCCESS\"\n        }\n    ]\n}"}],"_postman_id":"044c18ad-287f-4341-ad80-42f3c34f39e4"},{"name":"Reset Failures","id":"271b062e-d670-4d49-b638-7cb16ba291f3","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"url":"{{domain}}/data/api/types/outboundlist/{{outboundListId}}/resetfailures","description":"<p>API used to reset all the failed leads so the dialer can try to call them again.</p>\n","urlObject":{"path":["data","api","types","outboundlist","{{outboundListId}}","resetfailures"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[{"id":"75362808-6d11-44e4-8983-77f8c05a37e1","name":"Reset Failures 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includeSubDomains"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n    \"Reset Total\": 0\n}"}],"_postman_id":"271b062e-d670-4d49-b638-7cb16ba291f3"},{"name":"Reset Callbacks","id":"0050bdc7-8b2a-42f1-acdb-9c4bd8f92d70","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"url":"{{domain}}/data/api/types/outboundlist/{{outboundListId}}/resetcallbacks","description":"<p>API used to reset all the callbacks leads so the dialer can try to call them again immedialtly and not wait until the callback time. </p>\n","urlObject":{"path":["data","api","types","outboundlist","{{outboundListId}}","resetcallbacks"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[{"id":"3a1a68df-4877-40e9-802d-fb904a1d097f","name":"Reset Callbacks 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If not actions are set we \nonly reset leads that are not in \n\"(4,30,33,34,35,4,2,1,0,-1,-2,-3,-4,-5,-6,-7,-8,-9,-10,-13,-20,-31,-32,-34, -36, -37,-38,-39,-40,-41, -108,-110, -111,-112 ,-113 , -114, -115,-117, -116, -118 )\";</p>\n<p>attemptsFilter : Filter leads on total attempts.  For example select only leads with less than 10 attempts.  </p>\n<p>thrioTotalAttempts &lt;= 10 </p>\n<p>resetBeforeTime :  Filter on the leads selected. They must have been dialled before the specified date. So if you do not want to reset leads dialled in the last 24 hours, you can set the time ( In epoch milliseconds )  to the now = 24 hours.</p>\n","urlObject":{"path":["data","api","types","outboundlist","64af0af6f5e2cd5f93a318c0","resetdispositions"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"bcc2289a-95da-49e4-9098-c483f551e663"},{"name":"Reset Lead","id":"367aee96-b883-457d-8082-99e353d2192a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":""},"url":"{{domain}}/data/api/types/outboundlist/{{listId}}/resetlead/{{leadId}}","description":"<p>API used to reset a specific lead.</p>\n","urlObject":{"path":["data","api","types","outboundlist","{{listId}}","resetlead","{{leadId}}"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"367aee96-b883-457d-8082-99e353d2192a"},{"name":"Assign / Forward Lead","id":"546c2856-ff67-4f58-9915-395bf2f01d7c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\n\n}"},"url":"{{domain}}/data/api/types/outboundlist/{{listId}}/forwardlead/{{leadId}}/{{toUserId}}","description":"<p>API used to assign / forward a lead to an agent.</p>\n","urlObject":{"path":["data","api","types","outboundlist","{{listId}}","forwardlead","{{leadId}}","{{toUserId}}"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"546c2856-ff67-4f58-9915-395bf2f01d7c"},{"name":"Retrieve Outbound List","id":"99fd1035-7fad-4a0a-b246-d781d5777de6","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Content-Type","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"url":"{{domain}}/data/api/types/outboundlist/609cf02ed9551d6e1c38d2c0","description":"<p>API used to load an outbound list. Can be used after an upload to ping for status.</p>\n<p>General Information</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>\"name\": \"QA test Feb 14\",\n\"_id\": \"5c65790686d17300012c52cc\",\n\"createdAt\": 1550153990268,\n\"modifiedAt\": 1550153990268,\n\"deletedAt\": 0,\n</code></pre><p>Summary of leads</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>\"totalInList\" : total leads in list\n\"notDialed\"   : leads never dialed\n\"callbacks\"   : leads marked for a callback\n\"dialerErrors\" : unable to dial. \n\"completed\"    ; marked as completed.\n\"percentageDone\" : percentage completed.\n</code></pre><p>Totals updated automatically by system.</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>\"totalInFile\": 2,\n\"totalConverted\": 2,\n\"totalInserted\": 2,\n\"totalFailed\": 0,\n\"totalScrubed\": 0,\n\"totalDuplicates\": 0,\n\"duration\": 4601,\n\"status\": \"TERMINATED_SUCCESS\",\n</code></pre><p>Upload Options selected.</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>\"outboundListLoadForm\": {\n    \"isVM\": false,\n    \"enforceDuplicates\": false,\n    \"isSMS\": false,\n    \"file\": \"Moshe2.csv\",\n    \"campaignId\": \"5aab7cebc5836b00015a1e5b\",\n    \"isEmail\": false,\n    \"isReassigned\": false,\n    \"isScrub\": true\n    \"priority\" : 1\n}\n</code></pre>","urlObject":{"path":["data","api","types","outboundlist","609cf02ed9551d6e1c38d2c0"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[{"id":"1343e11a-2417-4a3f-aa68-4376d40b4bc0","name":"Retrieve Outbound List Example","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json"},{"key":"Authorization","value":"{{token}}"}],"url":"{{domain}}/data/api/types/outboundlist/{{outboundListId}}"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Wed, 14 Aug 2019 15:05:34 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              \"from\": \"demo@thrio.com\",\n                \"to\": \"rhudson@quantum3media.com\",\n                \"bodyParts\": {\n                    \"2\": {\n                        \"size\": 3879,\n                        \"secureAttachment\": 0,\n                        \"id\": \"2\",\n                        \"type\": \"HTML\",\n                        \"contentType\": \"text/html\",\n                        \"content\": \"<p>Hi Robert,</p><p><br></p><p>We’re so glad you’re getting a chance to see how Thrio works. We’ve got one more thing to show you. Click <a href=\\\"https://login.thrio.com/demo?tenant=thrio&amp;campaignId=5c8c5765b6c58500014fe145&amp;contactId=5d41b1d652580500010ab9a2\\\" target=\\\"_blank\\\">here</a> to see how we can move to a digital engagement right away. 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Suite 210</p><p>Calabasas, CA 91302</p><p>+1 858.299.7191</p>\"\n                    }\n                },\n                \"status\": 0\n            },\n            \"state\": \"history\",\n            \"actions\": []\n        },\n        {\n            \"createdAt\": 1564586745977,\n            \"modifiedAt\": 1564586748343,\n            \"objectType\": \"workitem\",\n            \"data\": {\n                \"emailAddress\": \"rhudson@quantum3media.com\"\n            },\n            \"mute\": 0,\n            \"record\": 0,\n            \"chatMessages\": [],\n            \"tenantId\": \"thrio\",\n            \"_id\": \"SM31b0318c98db895aa89a7bb9773e1787\",\n            \"workitemId\": \"SM31b0318c98db895aa89a7bb9773e1787\",\n            \"queues\": [],\n            \"contactId\": \"5d41b1d652580500010ab9a2\",\n            \"from\": \"+15513582054\",\n            \"to\": \"+18582120301\",\n            \"channelType\": \"sms\",\n            \"type\": \"InboundSMS\",\n            \"terminatedAt\": 1564586748343,\n            \"dispositionedAt\": 1564586748343,\n            \"campaignId\": \"5c8c5765b6c58500014fe145\",\n            \"workflowStack\": {\n                \"currentActionId\": \"0\",\n                \"currentStateId\": \"5bb8d286b9653f1e4b29db60\",\n                \"inFunction\": 0\n            },\n            \"timeEvents\": [\n                {\n                    \"duration\": 1564586748343,\n                    \"startime\": 0,\n                    \"endtime\": 1564586748343,\n                    \"type\": \"workflowterminated\"\n                }\n            ],\n            \"regionId\": \"us-west-2\",\n            \"isOpen\": true,\n            \"time\": {\n                \"currentDayOfMonth\": 31,\n                \"currentDayOfWeek\": 3,\n                \"currentHour\": 8,\n                \"currentYear\": 2019,\n                \"currentMin\": 25,\n                \"currentSec\": 45\n            },\n            \"businessEvents\": {\n                \"OpenHours\": true\n            },\n            \"smsMessages\": [\n                {\n                    \"toId\": \"+18582120301\",\n                    \"fileContentSize\": 0,\n                    \"yes\": false,\n                    \"textMsg\": \"rhudson@quantum3media.com\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"+15513582054\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+15513582054\",\n                            \"timestamp\": 1564586745977,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"isEmail\": true,\n                    \"id\": \"SM31b0318c98db895aa89a7bb9773e1787\",\n                    \"email\": \"rhudson@quantum3media.com\",\n                    \"timestamp\": 1564586745977\n                },\n                {\n                    \"toId\": \"+15513582054\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582120301\",\n                            \"timestamp\": 1564586746453,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Great. 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We’ve got one more thing to show you. Click <a href=\\\"https://login.thrio.com/demo?tenant=thrio&amp;campaignId=5c8c5765b6c58500014fe145&amp;contactId=5c8c6d1a85e97700011b4890\\\" target=\\\"_blank\\\">here</a> to see how we can move to a digital engagement right away. After you finish that, we’ll show you a bit more about Thrio.&nbsp;</p><p><br></p><p><strong>Cheers,&nbsp;</strong></p><p><strong>The Thrio Team</strong></p><p><br></p><p><img src=\\\"data:image/png;base64,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\\\"></p><p><a href=\\\"https://www.thrio.com\\\" target=\\\"_blank\\\">www.thrio.com</a></p><p>5230 Las Virgenes Rd. Suite 210</p><p>Calabasas, CA 91302</p><p>+1 858.299.7191</p>\"\n                    }\n                },\n                \"status\": 0\n            },\n            \"state\": \"history\",\n            \"actions\": []\n        },\n        {\n            \"createdAt\": 1564577626435,\n            \"modifiedAt\": 1564577628993,\n            \"objectType\": \"workitem\",\n            \"data\": {\n                \"emailAddress\": \"andrew.borodow@thrio.com\"\n            },\n            \"mute\": 0,\n            \"record\": 0,\n            \"chatMessages\": [],\n            \"tenantId\": \"thrio\",\n            \"_id\": \"SMb15fa2d6bf59c537bb0f258c56831c87\",\n            \"workitemId\": \"SMb15fa2d6bf59c537bb0f258c56831c87\",\n            \"queues\": [],\n            \"contactId\": \"5c8c6d1a85e97700011b4890\",\n            \"from\": \"+15145017992\",\n            \"to\": \"+18582120301\",\n            \"channelType\": \"sms\",\n            \"type\": \"InboundSMS\",\n            \"terminatedAt\": 1564577628993,\n            \"dispositionedAt\": 1564577628993,\n            \"campaignId\": \"5c8c5765b6c58500014fe145\",\n            \"workflowStack\": {\n                \"currentActionId\": \"0\",\n                \"currentStateId\": \"5bb8d286b9653f1e4b29db60\",\n                \"inFunction\": 0\n            },\n            \"timeEvents\": [\n                {\n                    \"duration\": 1564577628993,\n                    \"startime\": 0,\n                    \"endtime\": 1564577628993,\n                    \"type\": \"workflowterminated\"\n                }\n            ],\n            \"regionId\": \"us-west-2\",\n            \"isOpen\": true,\n            \"time\": {\n                \"currentDayOfMonth\": 31,\n                \"currentDayOfWeek\": 3,\n                \"currentHour\": 5,\n                \"currentYear\": 2019,\n                \"currentMin\": 53,\n                \"currentSec\": 46\n            },\n            \"businessEvents\": {\n                \"OpenHours\": false\n            },\n            \"smsMessages\": [\n                {\n                    \"toId\": \"+18582120301\",\n                    \"fileContentSize\": 0,\n                    \"yes\": false,\n                    \"textMsg\": \"andrew.borodow@thrio.com\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"+15145017992\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+15145017992\",\n                            \"timestamp\": 1564577626435,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"isEmail\": true,\n                    \"id\": \"SMb15fa2d6bf59c537bb0f258c56831c87\",\n                    \"email\": \"andrew.borodow@thrio.com\",\n                    \"timestamp\": 1564577626435\n                },\n                {\n                    \"toId\": \"+15145017992\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582120301\",\n                            \"timestamp\": 1564577626836,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Great. 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    \"status\": \"pending\"\n                        },\n                        {\n                            \"userId\": \"5a736d026656f800019f75e2\",\n                            \"timestamp\": 1564514115979,\n                            \"status\": \"pending\"\n                        },\n                        {\n                            \"userId\": \"5a736d026656f800019f75e2\",\n                            \"timestamp\": 1564514116926,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"id\": \"9512c162-5d34-4b9a-993d-cd92e227569b\",\n                    \"timestamp\": 1564514115424\n                }\n            ],\n            \"dialedAt\": 0\n        },\n        {\n            \"createdAt\": 1564512968129,\n            \"modifiedAt\": 1564512968129,\n            \"objectType\": \"workitem\",\n            \"data\": {},\n            \"mute\": 0,\n            \"record\": 0,\n            \"chatMessages\": [],\n            \"tenantId\": \"thrio\",\n            \"_id\": \"6565aea2-fdff-48c3-8865-b9be6cb2013f\",\n            \"workitemId\": \"SM377d50cdd13af3c59b29c17a6f8aa586\",\n            \"queues\": [],\n            \"contactId\": \"5d409253a61f5100017e7cee\",\n            \"from\": \"demo@thrio.com\",\n            \"to\": \"hazelylloh@gmail.com\",\n            \"channelType\": \"email\",\n            \"type\": \"OutboundEmail\",\n            \"terminatedAt\": 1564512968129,\n            \"dispositionedAt\": 1564512968129,\n            \"dispositionId\": \"5c8beda802e2f60001b88e0d\",\n            \"campaignId\": \"5c8c5765b6c58500014fe145\",\n            \"timeEvents\": [\n                {\n                    \"duration\": 1564512968129,\n                    \"startime\": 0,\n                    \"endtime\": 1564512968129,\n                    \"type\": \"workflowterminated\"\n                }\n            ],\n            \"withACDService\": 0,\n            \"responseEmail\": {\n                \"subject\": \"Thrio Digital Engagement\",\n                \"from\": \"demo@thrio.com\",\n                \"to\": \"hazelylloh@gmail.com\",\n                \"bodyParts\": {\n                    \"2\": {\n                        \"size\": 3878,\n                        \"secureAttachment\": 0,\n                        \"id\": \"2\",\n                        \"type\": \"HTML\",\n                        \"contentType\": \"text/html\",\n                        \"content\": \"<p>Hi Hazel,</p><p><br></p><p>We’re so glad you’re getting a chance to see how Thrio works. We’ve got one more thing to show you. Click <a href=\\\"https://login.thrio.com/demo?tenant=thrio&amp;campaignId=5c8c5765b6c58500014fe145&amp;contactId=5d409253a61f5100017e7cee\\\" target=\\\"_blank\\\">here</a> to see how we can move to a digital engagement right away. After you finish that, we’ll show you a bit more about Thrio.&nbsp;</p><p><br></p><p><strong>Cheers,&nbsp;</strong></p><p><strong>The Thrio Team</strong></p><p><br></p><p><img src=\\\"data:image/png;base64,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\\\"></p><p><a href=\\\"https://www.thrio.com\\\" target=\\\"_blank\\\">www.thrio.com</a></p><p>5230 Las Virgenes Rd. Suite 210</p><p>Calabasas, CA 91302</p><p>+1 858.299.7191</p>\"\n                    }\n                },\n                \"status\": 0\n            },\n            \"state\": \"history\",\n            \"actions\": []\n        },\n        {\n            \"createdAt\": 1564512966231,\n            \"modifiedAt\": 1564512968162,\n            \"objectType\": \"workitem\",\n            \"data\": {\n                \"emailAddress\": \"hazelylloh@gmail.com\"\n            },\n            \"mute\": 0,\n            \"record\": 0,\n            \"chatMessages\": [],\n            \"tenantId\": \"thrio\",\n            \"_id\": \"SM377d50cdd13af3c59b29c17a6f8aa586\",\n            \"workitemId\": \"SM377d50cdd13af3c59b29c17a6f8aa586\",\n            \"queues\": [],\n            \"contactId\": \"5d409253a61f5100017e7cee\",\n            \"from\": \"+19546433106\",\n            \"to\": \"+18582120301\",\n            \"channelType\": \"sms\",\n            \"type\": \"InboundSMS\",\n            \"terminatedAt\": 1564512968162,\n            \"dispositionedAt\": 1564512968162,\n            \"campaignId\": \"5c8c5765b6c58500014fe145\",\n            \"workflowStack\": {\n                \"currentActionId\": \"0\",\n                \"currentStateId\": \"5bb8d286b9653f1e4b29db60\",\n                \"inFunction\": 0\n            },\n            \"timeEvents\": [\n                {\n                    \"duration\": 1564512968162,\n                    \"startime\": 0,\n                    \"endtime\": 1564512968162,\n                    \"type\": \"workflowterminated\"\n                }\n            ],\n            \"regionId\": \"us-west-2\",\n            \"isOpen\": true,\n            \"time\": {\n                \"currentDayOfMonth\": 30,\n                \"currentDayOfWeek\": 2,\n                \"currentHour\": 11,\n                \"currentYear\": 2019,\n                \"currentMin\": 56,\n                \"currentSec\": 6\n            },\n            \"businessEvents\": {\n                \"OpenHours\": true\n            },\n            \"smsMessages\": [\n                {\n                    \"toId\": \"+18582120301\",\n                    \"fileContentSize\": 0,\n                    \"yes\": false,\n                    \"textMsg\": \"Hazelylloh@gmail.com\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"+19546433106\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+19546433106\",\n                            \"timestamp\": 1564512966231,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"isEmail\": true,\n                    \"id\": \"SM377d50cdd13af3c59b29c17a6f8aa586\",\n                    \"email\": \"hazelylloh@gmail.com\",\n                    \"timestamp\": 1564512966231\n                },\n                {\n                    \"toId\": \"+19546433106\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582120301\",\n                            \"timestamp\": 1564512966626,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Great. 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Maybe those smaller payments would be preferable for you.\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"Specialist\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Robert Rose\",\n                            \"timestamp\": 1564159065007,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"options\": [],\n                    \"id\": \"58619ac6-0868-4474-aa46-3fbddcc1d186\",\n                    \"timestamp\": 1564159064057,\n                    \"modifiedAt\": 1564159065007\n                },\n                {\n                    \"toId\": \"3b262d73-62e2-4d7f-9d74-41000331fc72\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Robert Rose\",\n                            \"timestamp\": 1564159075750,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"no\",\n                    \"id\": \"b34fe70a-ce11-4d30-a715-f9bfb7d41182\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"Robert Rose\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1564159075166,\n                    \"modifiedAt\": 1564159075750\n                },\n                {\n                    \"toId\": \"Robert Rose\",\n                    \"fileContentSize\": 0,\n                    \"textMsg\": \"Hmm. So 6 payments of $85.08 over 3 months does not work for you. What if we offered you six payments of $85.08  over 180 days? 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   \"secureAttachment\": 0,\n                        \"id\": \"2\",\n                        \"type\": \"HTML\",\n                        \"contentType\": \"text/html\",\n                        \"content\": \"<p>Hi Gregg,</p><p><br></p><p>We’re so glad you’re getting a chance to see how Thrio works. We’ve got one more thing to show you. Click <a href=\\\"https://login.thrio.com/demo?tenant=thrio&amp;campaignId=5c8c5765b6c58500014fe145&amp;contactId=5d3b2954a61f5100017e7bd9\\\" target=\\\"_blank\\\">here</a> to see how we can move to a digital engagement right away. After you finish that, we’ll show you a bit more about Thrio.&nbsp;</p><p><br></p><p><strong>Cheers,&nbsp;</strong></p><p><strong>The Thrio Team</strong></p><p><br></p><p><img src=\\\"data:image/png;base64,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\\\"></p><p><a href=\\\"https://www.thrio.com\\\" target=\\\"_blank\\\">www.thrio.com</a></p><p>5230 Las Virgenes Rd. Suite 210</p><p>Calabasas, CA 91302</p><p>+1 858.299.7191</p>\"\n                    }\n                },\n                \"status\": 0\n            },\n            \"state\": \"history\",\n            \"actions\": []\n        },\n        {\n            \"createdAt\": 1564158679339,\n            \"modifiedAt\": 1564158681810,\n            \"objectType\": \"workitem\",\n            \"data\": {\n                \"emailAddress\": \"gregg@promero.com\"\n            },\n            \"mute\": 0,\n            \"record\": 0,\n            \"chatMessages\": [],\n            \"tenantId\": \"thrio\",\n            \"_id\": \"SMb39daeac7fcbf7de9b11c58d735af7b6\",\n            \"workitemId\": \"SMb39daeac7fcbf7de9b11c58d735af7b6\",\n            \"queues\": [],\n            \"contactId\": \"5d3b2954a61f5100017e7bd9\",\n            \"from\": \"+19546585259\",\n            \"to\": \"+18582120301\",\n            \"channelType\": \"sms\",\n            \"type\": \"InboundSMS\",\n            \"terminatedAt\": 1564158681810,\n            \"dispositionedAt\": 1564158681810,\n            \"campaignId\": \"5c8c5765b6c58500014fe145\",\n            \"workflowStack\": {\n                \"currentActionId\": \"0\",\n                \"currentStateId\": \"5bb8d286b9653f1e4b29db60\",\n                \"inFunction\": 0\n            },\n            \"timeEvents\": [\n                {\n                    \"duration\": 1564158681810,\n                    \"startime\": 0,\n                    \"endtime\": 1564158681810,\n                    \"type\": \"workflowterminated\"\n                }\n            ],\n            \"regionId\": \"us-west-2\",\n            \"isOpen\": true,\n            \"time\": {\n                \"currentDayOfMonth\": 26,\n                \"currentDayOfWeek\": 5,\n                \"currentHour\": 9,\n                \"currentYear\": 2019,\n                \"currentMin\": 31,\n                \"currentSec\": 19\n            },\n            \"businessEvents\": {\n                \"OpenHours\": true\n            },\n            \"smsMessages\": [\n                {\n                    \"toId\": \"+18582120301\",\n                    \"fileContentSize\": 0,\n                    \"yes\": false,\n                    \"textMsg\": \"Gregg@promero.com \",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"+19546585259\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+19546585259\",\n                            \"timestamp\": 1564158679340,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"isEmail\": true,\n                    \"id\": \"SMb39daeac7fcbf7de9b11c58d735af7b6\",\n                    \"email\": \"gregg@promero.com\",\n                    \"timestamp\": 1564158679340\n                },\n                {\n                    \"toId\": \"+19546585259\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582120301\",\n                            \"timestamp\": 1564158679731,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Great. 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We’ve got one more thing to show you. Click <a href=\\\"https://login.thrio.com/demo?tenant=thrio&amp;campaignId=5c8c5765b6c58500014fe145&amp;contactId=5a36bc74b274690001b3cfb8\\\" target=\\\"_blank\\\">here</a> to see how we can move to a digital engagement right away. After you finish that, we’ll show you a bit more about Thrio.&nbsp;</p><p><br></p><p><strong>Cheers,&nbsp;</strong></p><p><strong>The Thrio Team</strong></p><p><br></p><p><img src=\\\"data:image/png;base64,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\\\"></p><p><a href=\\\"https://www.thrio.com\\\" target=\\\"_blank\\\">www.thrio.com</a></p><p>5230 Las Virgenes Rd. Suite 210</p><p>Calabasas, CA 91302</p><p>+1 858.299.7191</p>\"\n                    }\n                },\n                \"status\": 0\n            },\n            \"state\": \"history\",\n            \"actions\": []\n        },\n        {\n            \"createdAt\": 1563996764702,\n            \"modifiedAt\": 1563996766824,\n            \"objectType\": \"workitem\",\n            \"data\": {\n                \"emailAddress\": \"lance.fried@thrio.com\"\n            },\n            \"mute\": 0,\n            \"record\": 0,\n            \"chatMessages\": [],\n            \"tenantId\": \"thrio\",\n            \"_id\": \"SMfef503df60f41b0baafe1814d3990698\",\n            \"workitemId\": \"SMfef503df60f41b0baafe1814d3990698\",\n            \"queues\": [],\n            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n            \"from\": \"+18582480098\",\n            \"to\": \"+18582120301\",\n            \"channelType\": \"sms\",\n            \"type\": \"InboundSMS\",\n            \"terminatedAt\": 1563996766824,\n            \"dispositionedAt\": 1563996766824,\n            \"campaignId\": \"5c8c5765b6c58500014fe145\",\n            \"workflowStack\": {\n                \"currentActionId\": \"0\",\n                \"currentStateId\": \"5bb8d286b9653f1e4b29db60\",\n                \"inFunction\": 0\n            },\n            \"timeEvents\": [\n                {\n                    \"duration\": 1563996766824,\n                    \"startime\": 0,\n                    \"endtime\": 1563996766824,\n                    \"type\": \"workflowterminated\"\n                }\n            ],\n            \"regionId\": \"us-west-2\",\n            \"isOpen\": true,\n            \"time\": {\n                \"currentDayOfMonth\": 24,\n                \"currentDayOfWeek\": 3,\n                \"currentHour\": 12,\n                \"currentYear\": 2019,\n                \"currentMin\": 32,\n                \"currentSec\": 44\n            },\n            \"businessEvents\": {\n                \"OpenHours\": true\n            },\n            \"smsMessages\": [\n                {\n                    \"toId\": \"+18582120301\",\n                    \"fileContentSize\": 0,\n                    \"yes\": false,\n                    \"textMsg\": \"Lance.fried@thrio.com\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"+18582480098\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582480098\",\n                            \"timestamp\": 1563996764702,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"isEmail\": true,\n                    \"id\": \"SMfef503df60f41b0baafe1814d3990698\",\n                    \"email\": \"lance.fried@thrio.com\",\n                    \"timestamp\": 1563996764702\n                },\n                {\n                    \"toId\": \"+18582480098\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582120301\",\n                            \"timestamp\": 1563996765246,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Great. 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      \"timezone\": \"America/New_York\",\n                                    \"objectType\": \"contact\",\n                                    \"createdAt\": 1513536628286,\n                                    \"modifiedBy\": \"5beddcc3856816536cf2f1e0\",\n                                    \"email\": \"lance.fried@thrio.com\",\n                                    \"preferenceSMS\": true,\n                                    \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                                    \"mobile\": \"+18582480098\",\n                                    \"firstName\": \"Lance\",\n                                    \"accountId\": \"5a308db8b274690001b3cf87\",\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"phone\": \"+18582480098\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": 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sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); float: none; display: inline !important;\\\">&nbsp;</span><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">prefers to<strong>&nbsp;think through possibilities</strong> carefully before acting.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Present a <strong>range of options</strong> for purchasing your product/service.&nbsp;</span><ul><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">For example, offer Plans A, B, and C for how <span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span> can proceed.&nbsp;</span><ul><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Detail the cost, time, and expected results/ROI for each one.</span></li></ul></li></ul></li></ul>\",\n                                    \"createdAt\": 1516902169233,\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Facet Cautiousness\",\n                                    \"trait\": \"facet_cautiousness\",\n                                    \"modifiedBy\": \"5955b60cee2f257144bd778e\",\n                                    \"_id\": \"5a6a1719992c1a0001af67ba\",\n                                    \"insightId\": \"5a6a1719992c1a0001af67ba\"\n                                }\n                            },\n                            \"objectType\": \"contactinsight\"\n                        },\n                        {\n                            \"createdAt\": 1538649872266,\n                            \"deletedAt\": 0,\n                            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"modifiedAt\": 1538649872266,\n                            \"tenantId\": \"thrio\",\n                            \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"_id\": \"5bb5ef1054855900010868ee\",\n                            \"insightId\": \"5a69d0c3992c1a0001af67b1\",\n                            \"contactinsightId\": \"5bb5ef1054855900010868ee\",\n                            \"expansions\": {\n                                \"contactId\": {\n                                    \"lastName\": \"Fried\",\n                                    \"modifiedAt\": 1563996764913,\n                                    \"timezone\": \"America/New_York\",\n                                    \"objectType\": \"contact\",\n                                    \"createdAt\": 1513536628286,\n                                    \"modifiedBy\": \"5beddcc3856816536cf2f1e0\",\n                                    \"email\": \"lance.fried@thrio.com\",\n                                    \"preferenceSMS\": true,\n                                    \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                                    \"mobile\": \"+18582480098\",\n                                    \"firstName\": \"Lance\",\n                                    \"accountId\": \"5a308db8b274690001b3cf87\",\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"phone\": \"+18582480098\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Lance Fried\",\n                                    \"_id\": \"5a36bc74b274690001b3cfb8\",\n                                    \"preferenceChat\": false\n                                },\n                                \"insightId\": {\n                                    \"localizations\": {\n                                        \"name\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \"Need Challenge\"\n                                            }\n                                        },\n                                        \"description\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \" Sales Insight - Needs Challenge\"\n                                            }\n                                        }\n                                    },\n                                    \"modifiedAt\": 1517094081072,\n                                    \"description\": \" Sales Insight - Needs Challenge\",\n                                    \"objectType\": \"insight\",\n                                    \"insight\": \"<ul><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\"><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span> has an urge to <strong>achieve</strong>, <strong>succeed</strong>, and take on <strong>challenges</strong>.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Frame <span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}&nbsp;</span>as the <strong>real winner</strong> in this decision.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Emphasize that colleagues/supervisors will see <span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span> positively for choosing your product/service.&nbsp;</span><ul><li><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">&nbsp;will be credited with the ROI or increase in sales, efficiency, or other goals met thanks to the product/service.</span></li></ul></li></ul>\",\n                                    \"createdAt\": 1516884163249,\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Need Challenge\",\n                                    \"trait\": \"need_challenge\",\n                                    \"modifiedBy\": \"5a668046fdf1910001471afc\",\n                                    \"_id\": \"5a69d0c3992c1a0001af67b1\",\n                                    \"insightId\": \"5a69d0c3992c1a0001af67b1\"\n                                }\n                            },\n                            \"objectType\": \"contactinsight\"\n                        },\n                        {\n                            \"createdAt\": 1538649894101,\n                            \"deletedAt\": 0,\n                            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"modifiedAt\": 1538649894101,\n                            \"tenantId\": \"thrio\",\n                            \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"_id\": \"5bb5ef26de80d80001d4b3a6\",\n                            \"insightId\": \"5a69d1ba992c1a0001af67b2\",\n                            \"contactinsightId\": \"5bb5ef26de80d80001d4b3a6\",\n                            \"expansions\": {\n                                \"contactId\": {\n                                    \"lastName\": \"Fried\",\n                                    \"modifiedAt\": 1563996764913,\n                                    \"timezone\": \"America/New_York\",\n                                    \"objectType\": \"contact\",\n                                    \"createdAt\": 1513536628286,\n                                    \"modifiedBy\": \"5beddcc3856816536cf2f1e0\",\n                                    \"email\": \"lance.fried@thrio.com\",\n                                    \"preferenceSMS\": true,\n                                    \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                                    \"mobile\": \"+18582480098\",\n                                    \"firstName\": \"Lance\",\n                                    \"accountId\": \"5a308db8b274690001b3cf87\",\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"phone\": \"+18582480098\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Lance Fried\",\n                                    \"_id\": \"5a36bc74b274690001b3cfb8\",\n                                    \"preferenceChat\": false\n                                },\n                                \"insightId\": {\n                                    \"localizations\": {\n                                        \"name\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \"Need Structure\"\n                                            }\n                                        },\n                                        \"description\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \" Sales Insight - Needs Structure\"\n                                            }\n                                        }\n                                    },\n                                    \"modifiedAt\": 1517899143196,\n                                    \"description\": \" Sales Insight - Needs Structure\",\n                                    \"objectType\": \"insight\",\n                                    \"insight\": \"<ul><li><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">&nbsp;prefers when things are <strong>organized</strong> and <strong>under control</strong>.</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Offer a clear sense of the process, with well-defined <strong>timelines</strong>, <strong>dates</strong>, and <strong>next steps</strong>.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Have&nbsp;<strong>regular check-ins</strong> and 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                            \"trait\": \"need_structure\",\n                                    \"modifiedBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"_id\": \"5a69d1ba992c1a0001af67b2\",\n                                    \"insightId\": \"5a69d1ba992c1a0001af67b2\"\n                                }\n                            },\n                            \"objectType\": \"contactinsight\"\n                        }\n                    ]\n                },\n                \"notifications\": {\n                    \"count\": 0,\n                    \"total\": 0\n                },\n                \"preferenceChat\": false\n            },\n            \"state\": \"history\",\n            \"actions\": []\n        },\n        {\n            \"createdAt\": 1563996716154,\n            \"modifiedAt\": 1563996719745,\n            \"objectType\": \"workitem\",\n            \"data\": {\n                \"name\": \"contactInformation.firstName\",\n         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\"fileContentSize\": 0,\n                    \"yes\": false,\n                    \"textMsg\": \"Hi\\n\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"+18582480098\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582480098\",\n                            \"timestamp\": 1563996551177,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"isEmail\": false,\n                    \"id\": \"SM9b0bd74e97592ed666ebc6b2f9f1056d\",\n                    \"timestamp\": 1563996551176\n                },\n                {\n                    \"toId\": \"+18582480098\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n   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Lance, can we give you a quick call to show how Thrio works?\",\n                    \"id\": \"SM63a73cdde3524775af46815aabea50ef\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"+18582120301\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1563996551708\n                },\n                {\n                    \"toId\": \"+18582120301\",\n                    \"fileContentSize\": 0,\n                    \"yes\": true,\n                    \"textMsg\": \"Yes\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"+18582480098\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582480098\",\n                            \"timestamp\": 1563996571668,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"isEmail\": false,\n                    \"id\": \"SM9617dc042aa3c45acf1388bb86b28683\",\n                    \"timestamp\": 1563996571668\n                },\n                {\n                    \"toId\": \"+18582480098\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582120301\",\n                            \"timestamp\": 1563996571824,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Great! Thrio will call you shortly.\",\n                    \"id\": \"SM570e60509dc64bf894ad18e462f6eda8\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"+18582120301\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1563996571824\n                }\n            ],\n            \"smsMessageStatus\": 200,\n            \"currentSMSMessage\": {\n                \"toId\": \"+18582120301\",\n                \"fileContentSize\": 0,\n                \"yes\": true,\n                \"textMsg\": \"Yes\",\n                \"priority\": false,\n                \"type\": \"CLIENT\",\n                \"fromId\": \"+18582480098\",\n                \"fileContentType\": \"\",\n                \"filename\": \"\",\n                \"viewedBy\": [\n                    {\n                        \"userId\": \"+18582480098\",\n                        \"timestamp\": 1563996571668,\n                        \"status\": \"delivered\"\n                    }\n                ],\n                \"name\": \"RealtimeMessage\",\n                \"isEmail\": false,\n                \"id\": \"SM9617dc042aa3c45acf1388bb86b28683\",\n                \"timestamp\": 1563996571668\n            },\n            \"surveyResult\": {\n                \"5c7d846744e9fc00013ab947\": {\n                    \"page\": 1,\n                    \"radio-5c7d849379c236c00caf130d\": {\n                        \"question\": \"Hi ${contactInformation.firstName}, are you looking for a new CCaas platform?  \",\n                        \"value\": \"yes\"\n                    },\n                    \"exhibitorCheck\": {\n                        \"question\": \"Are you looking to pick a CCaaS provider within the next 2 quarters? \",\n                        \"value\": \"no\"\n                    },\n                    \"boothNumber\": {\n                        \"question\": \"Great! 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Lance, can we give you a quick call to show how Thrio works?\",\n                    \"id\": \"SM63a73cdde3524775af46815aabea50ef\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"+18582120301\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1563996551708\n                },\n                {\n                    \"toId\": \"+18582120301\",\n                    \"fileContentSize\": 0,\n                    \"yes\": true,\n                    \"textMsg\": \"Yes\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"+18582480098\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582480098\",\n                            \"timestamp\": 1563996571668,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"isEmail\": false,\n                    \"id\": \"SM9617dc042aa3c45acf1388bb86b28683\",\n                    \"timestamp\": 1563996571668\n                },\n                {\n                    \"toId\": \"+18582480098\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582120301\",\n                            \"timestamp\": 1563996571824,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Great! 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\"text/html\",\n                        \"content\": \"<p>Hi Lance,</p><p><br></p><p>We’re so glad you’re getting a chance to see how Thrio works. We’ve got one more thing to show you. Click <a href=\\\"https://login.thrio.com/demo?tenant=thrio&amp;campaignId=5c8c5765b6c58500014fe145&amp;contactId=5a36bc74b274690001b3cfb8\\\" target=\\\"_blank\\\">here</a> to see how we can move to a digital engagement right away. After you finish that, we’ll show you a bit more about Thrio.&nbsp;</p><p><br></p><p><strong>Cheers,&nbsp;</strong></p><p><strong>The Thrio Team</strong></p><p><br></p><p><img src=\\\"data:image/png;base64,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\\\"></p><p><a href=\\\"https://www.thrio.com\\\" target=\\\"_blank\\\">www.thrio.com</a></p><p>5230 Las Virgenes Rd. Suite 210</p><p>Calabasas, CA 91302</p><p>+1 858.299.7191</p>\"\n                    }\n                },\n                \"status\": 0\n            },\n            \"state\": \"history\",\n            \"actions\": []\n        },\n        {\n            \"createdAt\": 1563994396374,\n            \"modifiedAt\": 1563994398619,\n            \"objectType\": \"workitem\",\n            \"data\": {\n                \"emailAddress\": \"lance.fried@thrio.com\"\n            },\n            \"mute\": 0,\n            \"record\": 0,\n            \"chatMessages\": [],\n            \"tenantId\": \"thrio\",\n            \"_id\": \"SM6f884755ef50979fc2262e23f1eb42be\",\n            \"workitemId\": \"SM6f884755ef50979fc2262e23f1eb42be\",\n            \"queues\": [],\n            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n            \"from\": \"+18582480098\",\n            \"to\": \"+18582120301\",\n            \"channelType\": \"sms\",\n            \"type\": \"InboundSMS\",\n            \"terminatedAt\": 1563994398619,\n            \"dispositionedAt\": 1563994398619,\n            \"campaignId\": \"5c8c5765b6c58500014fe145\",\n            \"workflowStack\": {\n                \"currentActionId\": \"0\",\n                \"currentStateId\": \"5bb8d286b9653f1e4b29db60\",\n                \"inFunction\": 0\n            },\n            \"timeEvents\": [\n                {\n                    \"duration\": 1563994398619,\n                    \"startime\": 0,\n                    \"endtime\": 1563994398619,\n                    \"type\": \"workflowterminated\"\n                }\n            ],\n            \"regionId\": \"us-west-2\",\n            \"isOpen\": true,\n            \"time\": {\n                \"currentDayOfMonth\": 24,\n                \"currentDayOfWeek\": 3,\n                \"currentHour\": 11,\n                \"currentYear\": 2019,\n                \"currentMin\": 53,\n                \"currentSec\": 16\n            },\n            \"businessEvents\": {\n                \"OpenHours\": true\n            },\n            \"smsMessages\": [\n                {\n                    \"toId\": \"+18582120301\",\n                    \"fileContentSize\": 0,\n                    \"yes\": false,\n                    \"textMsg\": \"Lance.fried@thrio.com\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"+18582480098\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582480098\",\n                            \"timestamp\": 1563994396375,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"isEmail\": true,\n                    \"id\": \"SM6f884755ef50979fc2262e23f1eb42be\",\n                    \"email\": \"lance.fried@thrio.com\",\n                    \"timestamp\": 1563994396375\n                },\n                {\n                    \"toId\": \"+18582480098\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582120301\",\n                            \"timestamp\": 1563994396926,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Great. 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      \"timezone\": \"America/New_York\",\n                                    \"objectType\": \"contact\",\n                                    \"createdAt\": 1513536628286,\n                                    \"modifiedBy\": \"5beddcc3856816536cf2f1e0\",\n                                    \"email\": \"lance.fried@thrio.com\",\n                                    \"preferenceSMS\": true,\n                                    \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                                    \"mobile\": \"+18582480098\",\n                                    \"firstName\": \"Lance\",\n                                    \"accountId\": \"5a308db8b274690001b3cf87\",\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"phone\": \"+18582480098\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": 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                          }\n                                    },\n                                    \"modifiedAt\": 1517093146998,\n                                    \"description\": \" Sales Insight - Facet Cautiousness\",\n                                    \"objectType\": \"insight\",\n                                    \"insight\": \"<ul><li><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span><span style=\\\"outline: none; color: rgb(0, 0, 0); font-family: Verdana, Geneva, 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product/service.&nbsp;</span><ul><li><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">&nbsp;will be credited with the ROI or increase in sales, efficiency, or other goals met thanks to the product/service.</span></li></ul></li></ul>\",\n                                    \"createdAt\": 1516884163249,\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Need Challenge\",\n                                    \"trait\": \"need_challenge\",\n                                    \"modifiedBy\": \"5a668046fdf1910001471afc\",\n                                    \"_id\": \"5a69d0c3992c1a0001af67b1\",\n                                    \"insightId\": \"5a69d0c3992c1a0001af67b1\"\n                                }\n                            },\n                            \"objectType\": \"contactinsight\"\n                        },\n                        {\n                            \"createdAt\": 1538649894101,\n                            \"deletedAt\": 0,\n                            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"modifiedAt\": 1538649894101,\n                            \"tenantId\": \"thrio\",\n                            \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"_id\": \"5bb5ef26de80d80001d4b3a6\",\n                            \"insightId\": \"5a69d1ba992c1a0001af67b2\",\n                            \"contactinsightId\": \"5bb5ef26de80d80001d4b3a6\",\n                            \"expansions\": {\n                                \"contactId\": {\n                                    \"lastName\": \"Fried\",\n                                    \"modifiedAt\": 1563994396586,\n                                    \"timezone\": \"America/New_York\",\n                                    \"objectType\": \"contact\",\n                                    \"createdAt\": 1513536628286,\n                                    \"modifiedBy\": \"5beddcc3856816536cf2f1e0\",\n                                    \"email\": \"lance.fried@thrio.com\",\n                                    \"preferenceSMS\": true,\n                        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sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">&nbsp;prefers when things are <strong>organized</strong> and <strong>under control</strong>.</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Offer a clear sense of the process, with well-defined <strong>timelines</strong>, <strong>dates</strong>, and <strong>next steps</strong>.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Have&nbsp;<strong>regular check-ins</strong> and 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We're ready to accept your payment.\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"Specialist\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563993719339,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"options\": [],\n                    \"id\": \"69e2d977-6320-4617-94b3-b760e09c475d\",\n                    \"timestamp\": 1563993718211,\n                    \"modifiedAt\": 1563993719339\n                },\n                {\n                    \"toId\": \"f3f512ad-5949-4ed6-8efd-8de6c2b1f2e6\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563993746753,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Payment Plan Please.\",\n                    \"id\": \"1604ba7e-c512-4328-b580-c0fa8919fce7\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"Lance\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1563993746135,\n                    \"modifiedAt\": 1563993746753\n                },\n                {\n                    \"toId\": \"Lance\",\n                    \"fileContentSize\": 0,\n                    \"textMsg\": \"I understand that you're saying you do intend to pay this debt. Could you pay $510.45 today? We can accept credit cards or ACH/wire transfers.\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"Specialist\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563993747787,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"options\": [],\n                    \"id\": \"e742b68c-7bc5-4936-b00b-54275a7ea158\",\n                    \"timestamp\": 1563993746645,\n                    \"modifiedAt\": 1563993747787\n                },\n                {\n                    \"toId\": \"f3f512ad-5949-4ed6-8efd-8de6c2b1f2e6\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563993752521,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Yes\",\n                    \"id\": \"926fad83-0972-4a47-9ca4-54260a5509bb\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"Lance\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1563993751929,\n                    \"modifiedAt\": 1563993752521\n                },\n                {\n                    \"toId\": \"Lance\",\n                    \"fileContentSize\": 0,\n                    \"textMsg\": \"Great. How would you like to pay? You can either pay online or by phone.\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"Specialist\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563993753299,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"options\": [],\n                    \"id\": \"79f79b7b-e523-4be1-bb90-8d7549168702\",\n                    \"timestamp\": 1563993752291,\n                    \"modifiedAt\": 1563993753299\n                },\n                {\n                    \"toId\": \"f3f512ad-5949-4ed6-8efd-8de6c2b1f2e6\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563993759193,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Payment plan\",\n                    \"id\": \"7cfdf189-c8b0-4994-a14b-a2d2b3d0ed63\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"Lance\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1563993758598,\n                    \"modifiedAt\": 1563993759193\n                },\n                {\n                    \"toId\": \"Lance\",\n                    \"fileContentSize\": 0,\n                    \"textMsg\": \"I understand that you're saying you do intend to pay this debt. Could you pay $510.45 today? We can accept credit cards or ACH/wire transfers.\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"Specialist\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563993759973,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"options\": [],\n                    \"id\": \"6cdf5a6c-5cde-4d39-b90e-905f1674d0ca\",\n                    \"timestamp\": 1563993759025,\n                    \"modifiedAt\": 1563993759973\n                },\n                {\n                    \"toId\": \"f3f512ad-5949-4ed6-8efd-8de6c2b1f2e6\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563993777809,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"payment plan\",\n                    \"id\": \"2eebcca0-c363-48e8-9f74-50c37c45ffc0\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"Lance\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1563993777209,\n                    \"modifiedAt\": 1563993777809\n                },\n                {\n                    \"toId\": \"Lance\",\n                    \"fileContentSize\": 0,\n                    \"textMsg\": \"How about you pay $170.15  each month for three months?\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"Specialist\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563993778639,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"options\": [],\n                    \"id\": \"ce363bb4-0dd2-40b3-9f7f-a68700727465\",\n                    \"timestamp\": 1563993777645,\n                    \"modifiedAt\": 1563993778639\n                },\n                {\n                    \"toId\": \"f3f512ad-5949-4ed6-8efd-8de6c2b1f2e6\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563997029020,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"no\",\n                    \"id\": \"52681851-66c0-4fff-af3d-2318953a3606\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"Lance\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1563997028449,\n                    \"modifiedAt\": 1563997029020\n                },\n                {\n                    \"toId\": \"Lance\",\n                    \"fileContentSize\": 0,\n                    \"textMsg\": \"Okay, I understand that 3 payments of $170.15 does not work for you. Can you do six payments of $85.08  over 90 days? Maybe those smaller payments would be preferable for you.\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"Specialist\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563997029756,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"options\": [],\n                    \"id\": \"45fac6a2-85f1-4fa2-8317-5caf53b588be\",\n                    \"timestamp\": 1563997028911,\n                    \"modifiedAt\": 1563997029756\n                },\n                {\n                    \"toId\": \"f3f512ad-5949-4ed6-8efd-8de6c2b1f2e6\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563997034020,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"no\",\n                    \"id\": \"c6cee68c-0771-47be-ac13-9a0001fafbc6\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"Lance\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1563997033442,\n                    \"modifiedAt\": 1563997034020\n                },\n                {\n                    \"toId\": \"Lance\",\n                    \"fileContentSize\": 0,\n                    \"textMsg\": \"Hmm. So 6 payments of $85.08 over 3 months does not work for you. What if we offered you six payments of $85.08  over 180 days? That gives you a full six months to pay the balance of $510.45 in smaller installments.\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"Specialist\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563997034786,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"options\": [],\n                    \"id\": \"9201bd50-ae70-4225-ac6c-10345efd2211\",\n                    \"timestamp\": 1563997033866,\n                    \"modifiedAt\": 1563997034786\n                },\n                {\n                    \"toId\": \"f3f512ad-5949-4ed6-8efd-8de6c2b1f2e6\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563997037927,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"no\",\n                    \"id\": \"fee739cb-4a19-40df-b022-a99d96d3f341\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"Lance\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1563997037320,\n                    \"modifiedAt\": 1563997037927\n                },\n                {\n                    \"toId\": \"Lance\",\n                    \"fileContentSize\": 0,\n                    \"textMsg\": \"Got it. 6 payments of $85.08 over six months doesn't work for you. The best I can do is 12 payments of $42.54  over 180 days. How about that? You can still pay over six months but in smaller amounts.\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"Specialist\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563997038704,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"options\": [],\n                    \"id\": \"512edd62-4e17-4fcd-8693-7bc8c1440d75\",\n                    \"timestamp\": 1563997037745,\n                    \"modifiedAt\": 1563997038704\n                },\n                {\n                    \"toId\": \"f3f512ad-5949-4ed6-8efd-8de6c2b1f2e6\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563997042511,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"no\",\n                    \"id\": \"475ea799-3e82-4dc1-82f2-a2c31840c123\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"Lance\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1563997041916,\n                    \"modifiedAt\": 1563997042511\n                },\n                {\n                    \"toId\": \"Lance\",\n                    \"fileContentSize\": 0,\n                    \"textMsg\": \"I see. So 12 payments of $85.075 over six months does not work for you. We can entertain a one-time settlement offer. Please note, offers too low will not be accepted, but at the right percentage you may be able to settle your debt. What is the maximum you can pay today in a one-time payment that would eliminate your debt of $510.45 with Scripps Medical Group? You can express your answer in dollar amounts or percentages of the total.\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"Specialist\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563997043300,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"options\": [],\n                    \"id\": \"4739a3ac-497e-4eb5-95ba-f92fc723212e\",\n                    \"timestamp\": 1563997042346,\n                    \"modifiedAt\": 1563997043300\n                },\n                {\n                    \"toId\": \"f3f512ad-5949-4ed6-8efd-8de6c2b1f2e6\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563997050313,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"200\",\n                    \"id\": \"36b70625-ce6e-4d6c-ac25-01ae7dc19a4b\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"Lance\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1563997049743,\n                    \"modifiedAt\": 1563997050313\n                },\n                {\n                    \"toId\": \"Lance\",\n                    \"fileContentSize\": 0,\n                    \"textMsg\": \"Thanks for your offer. Give me a moment to evaluate it. I'm sorry , $200 does not meet our conditions at this time.  How about you pay $382.84 as a one-time payment to eliminate your debt with Scripps Medical Group?\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"Specialist\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563997051111,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"options\": [],\n                    \"id\": \"907cf92e-8d27-4ff7-8802-7d30edd940cf\",\n                    \"timestamp\": 1563997050146,\n                    \"modifiedAt\": 1563997051111\n                },\n                {\n                    \"toId\": \"f3f512ad-5949-4ed6-8efd-8de6c2b1f2e6\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563997058987,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"no\",\n                    \"id\": \"5c1c0af4-6af6-449c-9b2c-8c289d4d723c\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"Lance\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1563997058422,\n                    \"modifiedAt\": 1563997058987\n                },\n                {\n                    \"toId\": \"Lance\",\n                    \"fileContentSize\": 0,\n                    \"textMsg\": \"I understand. Could you do two separate payments of $200.99 each?\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"Specialist\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563997059726,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"options\": [],\n                    \"id\": \"cf79867a-c87c-4579-af6a-d0295732a71f\",\n                    \"timestamp\": 1563997058761,\n                    \"modifiedAt\": 1563997059726\n                },\n                {\n                    \"toId\": \"f3f512ad-5949-4ed6-8efd-8de6c2b1f2e6\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563997070344,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"no\",\n                    \"id\": \"4e2c7a84-0e9a-48a5-9d79-40bc7c4c649c\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"Lance\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1563997069728,\n                    \"modifiedAt\": 1563997070344\n                },\n                {\n                    \"toId\": \"Lance\",\n                    \"fileContentSize\": 0,\n                    \"textMsg\": \"Alright , the best I can do is three payments of $140.69 each. Can you do that?\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"Specialist\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563997070988,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"options\": [],\n                    \"id\": \"2d590329-837e-400f-a7a1-b2b9e7d986f0\",\n                    \"timestamp\": 1563997070084,\n                    \"modifiedAt\": 1563997070988\n                },\n                {\n                    \"toId\": \"f3f512ad-5949-4ed6-8efd-8de6c2b1f2e6\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563997073569,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"no\",\n                    \"id\": \"2a41ca6f-6376-4464-9663-e8d8c1821d59\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"Lance\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1563997072924,\n                    \"modifiedAt\": 1563997073569\n                },\n                {\n                    \"toId\": \"Lance\",\n                    \"fileContentSize\": 0,\n                    \"textMsg\": \"What is the absolute best offer you can make for a one-time payment that would eliminate this debt?\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"Specialist\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563997074268,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"options\": [],\n                    \"id\": \"a852b133-44d0-4140-9903-dc8d976ccc5a\",\n                    \"timestamp\": 1563997073330,\n                    \"modifiedAt\": 1563997074268\n                },\n                {\n                    \"toId\": \"f3f512ad-5949-4ed6-8efd-8de6c2b1f2e6\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"5a3861ffd5fb1d40fade0a29\",\n                            \"timestamp\": 1563997098432,\n                            \"status\": \"delivered\"\n                        },\n                        {\n                            \"userId\": \"5a3861ffd5fb1d40fade0a29\",\n                            \"timestamp\": 1563997099208,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"no\",\n                    \"id\": \"d11f73e6-f402-4682-b894-9df6fa339d92\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"Lance\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1563997078510,\n                    \"modifiedAt\": 1563997099208\n                },\n                {\n                    \"toId\": \"Lance\",\n                    \"fileContentSize\": 0,\n                    \"textMsg\": \"Thanks . I will need to run this by a supervisor. Let me check if someone is available to speak with you. Please stand by while I transfer you to another member of my team who can assist you in determining whether we can accept this offer.\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"Specialist\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [],\n                    \"name\": \"RealtimeMessage\",\n                    \"options\": [],\n                    \"id\": \"44d84a90-ea5e-4e0a-817e-8322c6c0b17d\",\n                    \"timestamp\": 1563997078968\n                },\n                {\n                    \"toId\": \"f3f512ad-5949-4ed6-8efd-8de6c2b1f2e6\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563997099742,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Hi, my name is Lance.  How may I assist you?\",\n                    \"id\": \"a44ae108-75b9-4a54-81e2-d134faa59cd2\",\n                    \"priority\": false,\n                    \"type\": \"USER\",\n                    \"fromId\": \"Lance\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1563997098614,\n                    \"modifiedAt\": 1563997099742\n                },\n                {\n                    \"toId\": \"f3f512ad-5949-4ed6-8efd-8de6c2b1f2e6\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"Lance\",\n                            \"timestamp\": 1563997124788,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"What is the best offer you can make?\",\n                    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Lance, can we give you a quick call to show how Thrio works?\",\n                    \"id\": \"SM08a21b0f97cb4490812b0e6f49d0ed73\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"+18582120301\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1563992809105\n                }\n            ],\n            \"smsMessageStatus\": 200,\n            \"currentSMSMessage\": {\n                \"toId\": \"+18582120301\",\n                \"fileContentSize\": 0,\n                \"yes\": false,\n                \"textMsg\": \"Hi\",\n                \"priority\": false,\n                \"type\": \"CLIENT\",\n                \"fromId\": \"+18582480098\",\n                \"fileContentType\": \"\",\n                \"filename\": \"\",\n                \"viewedBy\": [\n                    {\n                        \"userId\": \"+18582480098\",\n                        \"timestamp\": 1563992808643,\n                        \"status\": \"delivered\"\n                    }\n                ],\n                \"name\": \"RealtimeMessage\",\n                \"isEmail\": false,\n                \"id\": \"SM84359336e8bd5a61576656d8640c1c75\",\n                \"timestamp\": 1563992808643\n            },\n            \"contact\": {\n                \"preferenceSMS\": true,\n                \"lastName\": \"Fried\",\n                \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                \"modifiedAt\": 1562706620479,\n                \"timezone\": \"America/New_York\",\n                \"mobile\": \"+18582480098\",\n                \"objectType\": \"contact\",\n                \"createdAt\": 1513536628286,\n                \"firstName\": \"Lance\",\n                \"accountId\": \"5a308db8b274690001b3cf87\",\n                \"deletedAt\": 0,\n                \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n                \"phone\": \"+18582480098\",\n                \"tenantId\": \"thrio\",\n                \"name\": \"Lance Fried\",\n                \"modifiedBy\": \"5beddcc3856816536cf2f1e0\",\n                \"_id\": \"5a36bc74b274690001b3cfb8\",\n                \"email\": \"lance.fried@thrio.com\",\n                \"preferenceChat\": false\n            },\n            \"workflowData\": {\n                \"keepAliveTimeout\": 600,\n                \"workflowId\": \"5c7741dc9681e607538d00020\"\n            },\n            \"state\": \"history\",\n            \"actions\": []\n        },\n        {\n            \"createdAt\": 1563991636130,\n            \"modifiedAt\": 1563991636131,\n            \"objectType\": \"workitem\",\n            \"data\": {},\n            \"mute\": 0,\n            \"record\": 0,\n            \"chatMessages\": [],\n            \"tenantId\": \"thrio\",\n            \"_id\": \"8088c63f-1f10-41c9-9848-75aae9708101\",\n            \"workitemId\": \"SM5ac00bd6d1ba28b95c11e39ef31b24b5\",\n            \"queues\": [],\n            \"contactId\": \"5d389c84c62f25000182984e\",\n            \"from\": \"demo@thrio.com\",\n            \"to\": \"amilmoe@catasys.com\",\n            \"channelType\": \"email\",\n            \"type\": \"OutboundEmail\",\n            \"terminatedAt\": 1563991636131,\n            \"dispositionedAt\": 1563991636131,\n            \"dispositionId\": \"5c8beda802e2f60001b88e0d\",\n            \"campaignId\": \"5c8c5765b6c58500014fe145\",\n            \"timeEvents\": [\n                {\n                    \"duration\": 1563991636131,\n                    \"startime\": 0,\n                    \"endtime\": 1563991636131,\n                    \"type\": \"workflowterminated\"\n                }\n            ],\n            \"withACDService\": 0,\n            \"responseEmail\": {\n                \"subject\": \"Thrio Digital Engagement\",\n                \"from\": \"demo@thrio.com\",\n                \"to\": \"amilmoe@catasys.com\",\n                \"bodyParts\": {\n                    \"2\": {\n                        \"size\": 3887,\n                        \"secureAttachment\": 0,\n                        \"id\": \"2\",\n                        \"type\": \"HTML\",\n                        \"contentType\": \"text/html\",\n                        \"content\": \"<p>Hi Andrew Milmoe ,</p><p><br></p><p>We’re so glad you’re getting a chance to see how Thrio works. We’ve got one more thing to show you. Click <a href=\\\"https://login.thrio.com/demo?tenant=thrio&amp;campaignId=5c8c5765b6c58500014fe145&amp;contactId=5d389c84c62f25000182984e\\\" target=\\\"_blank\\\">here</a> to see how we can move to a digital engagement right away. After you finish that, we’ll show you a bit more about Thrio.&nbsp;</p><p><br></p><p><strong>Cheers,&nbsp;</strong></p><p><strong>The Thrio Team</strong></p><p><br></p><p><img src=\\\"data:image/png;base64,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\\\"></p><p><a href=\\\"https://www.thrio.com\\\" target=\\\"_blank\\\">www.thrio.com</a></p><p>5230 Las Virgenes Rd. Suite 210</p><p>Calabasas, CA 91302</p><p>+1 858.299.7191</p>\"\n                    }\n                },\n                \"status\": 0\n            },\n            \"state\": \"history\",\n            \"actions\": []\n        },\n        {\n            \"createdAt\": 1563991634053,\n            \"modifiedAt\": 1563991636165,\n            \"objectType\": \"workitem\",\n            \"data\": {\n                \"emailAddress\": \"amilmoe@catasys.com\"\n            },\n            \"mute\": 0,\n            \"record\": 0,\n            \"chatMessages\": [],\n            \"tenantId\": \"thrio\",\n            \"_id\": \"SM5ac00bd6d1ba28b95c11e39ef31b24b5\",\n            \"workitemId\": \"SM5ac00bd6d1ba28b95c11e39ef31b24b5\",\n            \"queues\": [],\n            \"contactId\": \"5d389c84c62f25000182984e\",\n            \"from\": \"+13104293852\",\n            \"to\": \"+18582120301\",\n            \"channelType\": \"sms\",\n            \"type\": \"InboundSMS\",\n            \"terminatedAt\": 1563991636165,\n            \"dispositionedAt\": 1563991636165,\n            \"campaignId\": \"5c8c5765b6c58500014fe145\",\n            \"workflowStack\": {\n                \"currentActionId\": \"0\",\n                \"currentStateId\": \"5bb8d286b9653f1e4b29db60\",\n                \"inFunction\": 0\n            },\n            \"timeEvents\": [\n                {\n                    \"duration\": 1563991636165,\n                    \"startime\": 0,\n                    \"endtime\": 1563991636165,\n                    \"type\": \"workflowterminated\"\n                }\n            ],\n            \"regionId\": \"us-west-2\",\n            \"isOpen\": true,\n            \"time\": {\n                \"currentDayOfMonth\": 24,\n                \"currentDayOfWeek\": 3,\n                \"currentHour\": 11,\n                \"currentYear\": 2019,\n                \"currentMin\": 7,\n                \"currentSec\": 14\n            },\n            \"businessEvents\": {\n                \"OpenHours\": true\n            },\n            \"smsMessages\": [\n                {\n                    \"toId\": \"+18582120301\",\n                    \"fileContentSize\": 0,\n                    \"yes\": false,\n                    \"textMsg\": \"Amilmoe@catasys.com\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"+13104293852\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+13104293852\",\n                            \"timestamp\": 1563991634054,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"isEmail\": true,\n                    \"id\": \"SM5ac00bd6d1ba28b95c11e39ef31b24b5\",\n                    \"email\": \"amilmoe@catasys.com\",\n                    \"timestamp\": 1563991634054\n                },\n                {\n                    \"toId\": \"+13104293852\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582120301\",\n                            \"timestamp\": 1563991634488,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Great. 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We’ve got one more thing to show you. Click <a href=\\\"https://login.thrio.com/demo?tenant=thrio&amp;campaignId=5c8c5765b6c58500014fe145&amp;contactId=5d38786dcb52a6000191df97\\\" target=\\\"_blank\\\">here</a> to see how we can move to a digital engagement right away. After you finish that, we’ll show you a bit more about Thrio.&nbsp;</p><p><br></p><p><strong>Cheers,&nbsp;</strong></p><p><strong>The Thrio Team</strong></p><p><br></p><p><img src=\\\"data:image/png;base64,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\\\"></p><p><a href=\\\"https://www.thrio.com\\\" target=\\\"_blank\\\">www.thrio.com</a></p><p>5230 Las Virgenes Rd. 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Lance, can we give you a quick call to show how Thrio works?\",\n                    \"id\": \"SM4fcd279654234d5bbba29251258515ff\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"+18582120301\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1562706853568\n                },\n                {\n                    \"toId\": \"+18582120301\",\n                    \"fileContentSize\": 0,\n                    \"yes\": true,\n                    \"textMsg\": \"Yes\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"+18582480098\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582480098\",\n                            \"timestamp\": 1562706856425,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"isEmail\": false,\n                    \"id\": \"SM35c6923ea0b48cafb314119fa787360a\",\n                    \"timestamp\": 1562706856424\n                },\n                {\n                    \"toId\": \"+18582480098\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582120301\",\n                            \"timestamp\": 1562706856602,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Great! 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           {\n                    \"duration\": 1562706622606,\n                    \"startime\": 0,\n                    \"endtime\": 1562706622606,\n                    \"type\": \"workflowterminated\"\n                }\n            ],\n            \"withACDService\": 0,\n            \"responseEmail\": {\n                \"subject\": \"Thrio Digital Engagement\",\n                \"from\": \"demo@thrio.com\",\n                \"to\": \"lance.fried@thrio.com\",\n                \"bodyParts\": {\n                    \"2\": {\n                        \"size\": 3878,\n                        \"secureAttachment\": 0,\n                        \"id\": \"2\",\n                        \"type\": \"HTML\",\n                        \"contentType\": \"text/html\",\n                        \"content\": \"<p>Hi Lance,</p><p><br></p><p>We’re so glad you’re getting a chance to see how Thrio works. We’ve got one more thing to show you. Click <a href=\\\"https://login.thrio.com/demo?tenant=thrio&amp;campaignId=5c8c5765b6c58500014fe145&amp;contactId=5a36bc74b274690001b3cfb8\\\" target=\\\"_blank\\\">here</a> to see how we can move to a digital engagement right away. After you finish that, we’ll show you a bit more about Thrio.&nbsp;</p><p><br></p><p><strong>Cheers,&nbsp;</strong></p><p><strong>The Thrio Team</strong></p><p><br></p><p><img src=\\\"data:image/png;base64,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\\\"></p><p><a href=\\\"https://www.thrio.com\\\" target=\\\"_blank\\\">www.thrio.com</a></p><p>5230 Las Virgenes Rd. Suite 210</p><p>Calabasas, CA 91302</p><p>+1 858.299.7191</p>\"\n                    }\n                },\n                \"status\": 0\n            },\n            \"state\": \"history\",\n            \"actions\": []\n        },\n        {\n            \"createdAt\": 1562706620280,\n            \"modifiedAt\": 1562706622636,\n            \"objectType\": \"workitem\",\n            \"data\": {\n                \"emailAddress\": \"lance.fried@thrio.com\"\n            },\n            \"mute\": 0,\n            \"record\": 0,\n            \"chatMessages\": [],\n            \"tenantId\": \"thrio\",\n            \"_id\": \"SMa4cd67b991cf42c40e860cca5a457c72\",\n            \"workitemId\": \"SMa4cd67b991cf42c40e860cca5a457c72\",\n            \"queues\": [],\n            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n            \"from\": \"+18582480098\",\n            \"to\": \"+18582120301\",\n            \"channelType\": \"sms\",\n            \"type\": \"InboundSMS\",\n            \"terminatedAt\": 1562706622636,\n            \"dispositionedAt\": 1562706622636,\n            \"campaignId\": \"5c8c5765b6c58500014fe145\",\n            \"workflowStack\": {\n                \"currentActionId\": \"0\",\n                \"currentStateId\": \"5bb8d286b9653f1e4b29db60\",\n                \"inFunction\": 0\n            },\n            \"timeEvents\": [\n                {\n                    \"duration\": 1562706622636,\n                    \"startime\": 0,\n                    \"endtime\": 1562706622636,\n                    \"type\": \"workflowterminated\"\n                }\n            ],\n            \"regionId\": \"us-west-2\",\n            \"isOpen\": true,\n            \"time\": {\n                \"currentDayOfMonth\": 9,\n                \"currentDayOfWeek\": 2,\n                \"currentHour\": 14,\n                \"currentYear\": 2019,\n                \"currentMin\": 10,\n                \"currentSec\": 20\n            },\n            \"businessEvents\": {\n                \"OpenHours\": false\n            },\n            \"smsMessages\": [\n                {\n                    \"toId\": \"+18582120301\",\n                    \"fileContentSize\": 0,\n                    \"yes\": false,\n                    \"textMsg\": \"Lance.fried@thrio.com\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"+18582480098\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582480098\",\n                            \"timestamp\": 1562706620280,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"isEmail\": true,\n                    \"id\": \"SMa4cd67b991cf42c40e860cca5a457c72\",\n                    \"email\": \"lance.fried@thrio.com\",\n                    \"timestamp\": 1562706620280\n                },\n                {\n                    \"toId\": \"+18582480098\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582120301\",\n                            \"timestamp\": 1562706620802,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Great. 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\"5a36bc74b274690001b3cfb8\",\n                                    \"mobile\": \"+18582480098\",\n                                    \"firstName\": \"Lance\",\n                                    \"accountId\": \"5a308db8b274690001b3cf87\",\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"phone\": \"+18582480098\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Lance Fried\",\n                                    \"_id\": \"5a36bc74b274690001b3cfb8\",\n                                    \"preferenceChat\": false\n                                },\n                                \"noteId\": {\n                                    \"createdAt\": 1513685611444,\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5a3861ffd5fb1d40fade0a29\",\n   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      \"timezone\": \"America/New_York\",\n                                    \"objectType\": \"contact\",\n                                    \"createdAt\": 1513536628286,\n                                    \"modifiedBy\": \"5beddcc3856816536cf2f1e0\",\n                                    \"email\": \"lance.fried@thrio.com\",\n                                    \"preferenceSMS\": true,\n                                    \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                                    \"mobile\": \"+18582480098\",\n                                    \"firstName\": \"Lance\",\n                                    \"accountId\": \"5a308db8b274690001b3cf87\",\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"phone\": \"+18582480098\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Lance Fried\",\n                                    \"_id\": \"5a36bc74b274690001b3cfb8\",\n                                    \"preferenceChat\": false\n                                },\n                                \"insightId\": {\n                                    \"localizations\": {\n                                        \"name\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \"Facet Cautiousness\"\n                                            }\n                                        },\n                                        \"description\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \" Sales Insight - Facet Cautiousness\"\n                                            }\n                                        }\n                                    },\n                                    \"modifiedAt\": 1517093146998,\n                                    \"description\": \" Sales Insight - Facet Cautiousness\",\n                                    \"objectType\": \"insight\",\n                                    \"insight\": \"<ul><li><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span><span style=\\\"outline: none; color: rgb(0, 0, 0); font-family: Verdana, Geneva, 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                             \"trait\": \"facet_cautiousness\",\n                                    \"modifiedBy\": \"5955b60cee2f257144bd778e\",\n                                    \"_id\": \"5a6a1719992c1a0001af67ba\",\n                                    \"insightId\": \"5a6a1719992c1a0001af67ba\"\n                                }\n                            },\n                            \"objectType\": \"contactinsight\"\n                        },\n                        {\n                            \"createdAt\": 1538649872266,\n                            \"deletedAt\": 0,\n                            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"modifiedAt\": 1538649872266,\n                            \"tenantId\": \"thrio\",\n                            \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"_id\": \"5bb5ef1054855900010868ee\",\n                            \"insightId\": \"5a69d0c3992c1a0001af67b1\",\n                            \"contactinsightId\": \"5bb5ef1054855900010868ee\",\n                            \"expansions\": {\n                                \"contactId\": {\n                                    \"lastName\": \"Fried\",\n                                    \"modifiedAt\": 1562706620479,\n                                    \"timezone\": \"America/New_York\",\n                                    \"objectType\": \"contact\",\n                                    \"createdAt\": 1513536628286,\n                                    \"modifiedBy\": \"5beddcc3856816536cf2f1e0\",\n                                    \"email\": \"lance.fried@thrio.com\",\n                                    \"preferenceSMS\": true,\n                                    \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                                    \"mobile\": \"+18582480098\",\n                                    \"firstName\": \"Lance\",\n                                    \"accountId\": \"5a308db8b274690001b3cf87\",\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"phone\": \"+18582480098\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Lance Fried\",\n                                    \"_id\": \"5a36bc74b274690001b3cfb8\",\n                                    \"preferenceChat\": false\n                                },\n                                \"insightId\": {\n                                    \"localizations\": {\n                                        \"name\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \"Need 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product/service.&nbsp;</span><ul><li><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">&nbsp;will be credited with the ROI or increase in sales, efficiency, or other goals met thanks to the product/service.</span></li></ul></li></ul>\",\n                                    \"createdAt\": 1516884163249,\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Need Challenge\",\n                                    \"trait\": \"need_challenge\",\n                                    \"modifiedBy\": \"5a668046fdf1910001471afc\",\n                                    \"_id\": \"5a69d0c3992c1a0001af67b1\",\n                                    \"insightId\": \"5a69d0c3992c1a0001af67b1\"\n                                }\n                            },\n                            \"objectType\": \"contactinsight\"\n                        },\n                        {\n                            \"createdAt\": 1538649894101,\n                            \"deletedAt\": 0,\n                            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"modifiedAt\": 1538649894101,\n                            \"tenantId\": \"thrio\",\n                            \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"_id\": \"5bb5ef26de80d80001d4b3a6\",\n                            \"insightId\": \"5a69d1ba992c1a0001af67b2\",\n                            \"contactinsightId\": \"5bb5ef26de80d80001d4b3a6\",\n                            \"expansions\": {\n                                \"contactId\": {\n                                    \"lastName\": \"Fried\",\n                                    \"modifiedAt\": 1562706620479,\n                                    \"timezone\": \"America/New_York\",\n                                    \"objectType\": \"contact\",\n                                    \"createdAt\": 1513536628286,\n                                    \"modifiedBy\": \"5beddcc3856816536cf2f1e0\",\n                                    \"email\": \"lance.fried@thrio.com\",\n                                    \"preferenceSMS\": true,\n                        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Lance, can we give you a quick call to show how Thrio works?\",\n                    \"id\": \"SM5385f21e63aa43fca7a82b64a4c84531\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"+18582120301\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1562704174112\n                }\n            ],\n            \"smsMessageStatus\": 200,\n            \"currentSMSMessage\": {\n                \"toId\": \"+18582120301\",\n                \"fileContentSize\": 0,\n                \"yes\": false,\n                \"textMsg\": \"Hi\",\n                \"priority\": false,\n                \"type\": \"CLIENT\",\n                \"fromId\": \"+18582480098\",\n                \"fileContentType\": \"\",\n                \"filename\": \"\",\n                \"viewedBy\": [\n                    {\n                        \"userId\": \"+18582480098\",\n                        \"timestamp\": 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\"modifiedBy\": \"\",\n                \"email\": \"mledford@ledfordandfried.com\",\n                \"mobile\": \"\",\n                \"avatar\": \"\",\n                \"accountNumber\": \"\",\n                \"dstMinutes\": 26,\n                \"outcomeResBelongsTo\": \"\",\n                \"createdBy\": \"\",\n                \"timePhone\": \"+17703314716\",\n                \"tenantId\": \"\",\n                \"dstHour\": 16,\n                \"account\": \"\"\n            },\n            \"agentUsername\": \"lance.fried@thrio.com\",\n            \"surveyResult\": {\n                \"5c1143f095f8d2000109bcd7\": {\n                    \"page\": 0,\n                    \"TrueorFalse\": {\n                        \"question\": \"Is this your first time calling?\",\n                        \"value\": false\n                    },\n                    \"paydebt\": {\n                        \"question\": \"Will you be paying your debit\",\n                        \"value\": \"2\"\n                    },\n                    \"radio-5c114446b065643ce962be9d\": {\n                        \"question\": \"Choose from one of the following options\",\n                        \"value\": \"\"\n                    },\n                    \"input-5c61a07534604c8313da0b33\": {\n                        \"question\": \"How much would you to spend\",\n                        \"value\": \"\"\n                    }\n                }\n            },\n            \"dialedAt\": 0\n        },\n        {\n            \"createdAt\": 1562703759007,\n            \"modifiedAt\": 1562703759007,\n            \"objectType\": \"workitem\",\n            \"data\": {},\n            \"mute\": 0,\n            \"record\": 0,\n            \"chatMessages\": [],\n            \"tenantId\": \"thrio\",\n            \"_id\": \"9cecc6f2-0ec9-4baa-a9f8-eb7e4e36c321\",\n            \"workitemId\": \"SMb2bdf06c3e321e4ad11456213add0932\",\n            \"queues\": [],\n            \"contactId\": 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             \"size\": 3878,\n                        \"secureAttachment\": 0,\n                        \"id\": \"2\",\n                        \"type\": \"HTML\",\n                        \"contentType\": \"text/html\",\n                        \"content\": \"<p>Hi Lance,</p><p><br></p><p>We’re so glad you’re getting a chance to see how Thrio works. We’ve got one more thing to show you. Click <a href=\\\"https://login.thrio.com/demo?tenant=thrio&amp;campaignId=5c8c5765b6c58500014fe145&amp;contactId=5a36bc74b274690001b3cfb8\\\" target=\\\"_blank\\\">here</a> to see how we can move to a digital engagement right away. After you finish that, we’ll show you a bit more about Thrio.&nbsp;</p><p><br></p><p><strong>Cheers,&nbsp;</strong></p><p><strong>The Thrio Team</strong></p><p><br></p><p><img src=\\\"data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAADIAAAAkCAYAAADLsGk3AAAAAXNSR0IArs4c6QAAAAlwSFlzAAAWJQAAFiUBSVIk8AAAAVlpVFh0WE1MOmNvbS5hZG9iZS54bXAAAAAAADx4OnhtcG1ldGEgeG1sbnM6eD0iYWRvYmU6bnM6bWV0YS8iIHg6eG1wdGs9IlhNUCBDb3JlIDUuNC4wIj4KICAgPHJkZjpSREYgeG1sbnM6cmRmPSJodHRwOi8vd3d3LnczLm9yZy8xOTk5LzAyLzIyLXJkZi1zeW50YXgtbnMjIj4KICAgICAgPHJkZjpEZXNjcmlwdGlvbiByZGY6YWJvdXQ9IiIKICAgICAgICAgICAgeG1sbnM6dGlmZj0iaHR0cDovL25zLmFkb2JlLmNvbS90aWZmLzEuMC8iPgogICAgICAgICA8dGlmZjpPcmllbnRhdGlvbj4xPC90aWZmOk9yaWVudGF0aW9uPgogICAgICA8L3JkZjpEZXNjcmlwdGlvbj4KICAgPC9yZGY6UkRGPgo8L3g6eG1wbWV0YT4KTMInWQAAB4FJREFUWAntWFuMVEkZrqpzTnczPSAwDN3A7DqwDczQwKrIkmhiZt2YKMGEmDSjLCi84IPKgy8kGrKtUYM+aXgjMVkVEB2jZgliTNB+RBEXiDPOQLO2cuthuElmmL6cU+X3V50z06e754K9+DSVnEv99d/rr7/+KsYW2oIHFjwwmwesmQezgvUxixUKqg6Hs74+mxUOAJwLj2UyFhtKC8aGwvA6Bqbr8+/uFqywnTO2B08nZK60mIY1yG3KZS4gmIZa0A++wWB9P4DP9jWOmA0jGCOHMTYvGc2QCKbW9PRvkMpZFy3bFwuFt58wBg+yrFzT88UOT7o7pHRG7ud/ctMXpGiWksWXPs6kfFa8fupSoEv4ixljAx7BkqmDnUpUPsm5+jB0XQ1QhClWUpzdhvhL0q5eGBscGDf0Rrb5b/6GcqGmjUinMxFP2e8IJ35+Mlp9izDS6UHyDvOU9wMrsuScsNzfMEaKZbUzkvfW7BbCycF/f0n07t9MuGbc/Olw1EZkRWLD3u8yqzIkhHVGWLEjwl6037Lb+oWz6EuWFf2m4PZvLTfy98TGvYcNdVaGePksaz91hhilJibibUBarGSVcFfQazC2LIj7FT58SWJrLEazROPwaqdS9MuZ5blLNSij33jB4FzO7f7QgaXJjTcuWnb0G1zYKxgXTHrlCelODnvus78pd/IG+iWCc25/0BLRHyU3vHm21gkBx/pvnSFm+KldJY0QApxxxdwQEfU5TQJ3nUclozn1lPLxgCCIdqoBmcIpY5Umq3/gIrJdSpcp6d6VqnqYcW9zsT2+tThyalvcW77FE2ork5WjYDcu4UhhR3cl7nUNGG7aaToCprj7P00NUbKiNfVxQoQKzjJwxaUsTY8JRHezlsloGcmN0WPCimw39so/xxY56dHhU8eLw2cK7PIJPfX5/PHy2D9O37g3cvo7EPNRrJV/S6/CLCuye1XPvi9r9n1ZhHNja2pII1pTSHPFAztBkh5C+h4Y8JI9n++GUl9REhMj5ahtxXYWrrz9JJX6WtQkEU1E/PBkLILfHTk5Ipn8LOhKmD2mlDqSSn0mynJZmvkG2a0YEqwZ8G3eyuWkEahEP8dKpthH+/btwR8/IqVoBvw1Rrz8Z8AjOI3fH/n5NcCPmzVjrZ0Qy3cSA6yZhllpxZAGr2ghNa98V4deK1hnb3AYgSTxQHniV4SSz+/Q4VSDHvrN59v1mlNC/BR0FS4spjj/VAipptOKIXPOCIXB6m2H2qBAyo+Gq6M3f3Yf8uGEINvVaBP6HdDZcDRxaxjYeca0qps0Si5Xm0w0qBVDQmJn6lTGn1Iq1ukYObBg8EwCmInGh8NR2AiRthF0tzRMqRVs2yEH/+TEUES0YkiIkS+84WMpgb0GuzYa9pn/aIS+sXnRYvcK8AwdZ4s6S4+RIBpbK4Y0cmsCsYVNFQEWp4ILORb3c7TAYM4mNZViTnUiriuMei6tGDL3GqmX9gL7rRgyL7Vc6VL2weLkFNg6xOZFSEi5TuMsxSg8iYXrxCd0NtP9mlcrhgTxW8Ou8ddhVQqnCo2g0v2AxggU1J3ZXulg1k3thhAbiy1rGp6tGDKbBlNjcvGyx+g8IQC0WmcGdGqdyxEYR4qmMwlnL2k6pcb8coZoAyP10Is1pC9r37184hkk3jBy+asr134hYZTIzmGISdGJ4ppeqLwetQ3I+KDW+n3e2UMe0QL0axqcuv3QlBKK/YlKfJTuHSLCP0doqdRD2g9mbKlUUmcnVAX7UN44VKdxqS7MRPACZmTa0dFo0bdK/RJlRgkbCfTgR1/esndZUE/pTY+W8dRDRaOpw8wBjX8VtQ1IvX9Fq5HfaUP+3zv74CZkK1xIjF4//R4UOE71EmquVZUK/31XOrM8nz8/Q9F4vrxq/f5enBNI8TZDp76HI3eJIVwBm552bRljTTcXHH4IMUAOvpqEwzm0vcGBqOdiU2NSoq/hUyCNjzJe10zFkZNHkj37PsG5swMDr7luZDCxcd8xePvsYtlxJ5/vqHZ1DUZlPPqyVKofp50jkNGGMwyTbvnXxeunT5BQ1G8NdRYJahpaS1yH4DBSoeKsM5Yrx4SIsqvLY4SnNUds+DEPAmlMJQFoGKezPVexkvNpHNr+irM9rZekEPYPOedXx61H7+IIfMmNR6/AT1e45XwL4zDCwfGlfK64+k6/YaUTRJ2nzEidIVmNFI9PPINi41hksFQ9JNR06bEf/OIBBJF646PXSiWmb1eAwNUYlerUPCFMbeQfUPVRFyFGtzHF9vaP4dT3fRyWkJYVw+VDOy4fenH58BFhxzYIKxrTa0K6t5Vb/npx+NQuXTj6tzhaQJOXr1xohGCqq3fvek+KV5pfB3mv4dx9/X7+FzeBq/Ep3yeLq3AdJOZ9HcSs6ut0HYR5x3WQQAzhNKivgziug8p/fJ7roJAFNZ16A4N+8A1Q6/sBfLYvpwQwG8LU2HNc0M3CEGeB6SvT2rjkerctHIC8XBM4XX/OcWU6ROM+/+4DuDLtBA1dteLp24MrU0R04Z+KFQ7qRDFl2MLPggcWPPA/e+C/jdLSi+ShaqUAAAAASUVORK5CYII=\\\"></p><p><a href=\\\"https://www.thrio.com\\\" target=\\\"_blank\\\">www.thrio.com</a></p><p>5230 Las Virgenes Rd. Suite 210</p><p>Calabasas, CA 91302</p><p>+1 858.299.7191</p>\"\n                    }\n                },\n                \"status\": 0\n            },\n            \"state\": \"history\",\n            \"actions\": []\n        },\n        {\n            \"createdAt\": 1562703756897,\n            \"modifiedAt\": 1562703759038,\n            \"objectType\": \"workitem\",\n            \"data\": {\n                \"emailAddress\": \"lance.fried@thrio.com\"\n            },\n            \"mute\": 0,\n            \"record\": 0,\n            \"chatMessages\": [],\n            \"tenantId\": \"thrio\",\n            \"_id\": \"SMb2bdf06c3e321e4ad11456213add0932\",\n            \"workitemId\": \"SMb2bdf06c3e321e4ad11456213add0932\",\n            \"queues\": [],\n            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n            \"from\": \"+18582480098\",\n            \"to\": \"+18582120301\",\n            \"channelType\": \"sms\",\n            \"type\": \"InboundSMS\",\n            \"terminatedAt\": 1562703759038,\n            \"dispositionedAt\": 1562703759038,\n            \"campaignId\": \"5c8c5765b6c58500014fe145\",\n            \"workflowStack\": {\n                \"currentActionId\": \"0\",\n                \"currentStateId\": \"5bb8d286b9653f1e4b29db60\",\n                \"inFunction\": 0\n            },\n            \"timeEvents\": [\n                {\n                    \"duration\": 1562703759038,\n                    \"startime\": 0,\n                    \"endtime\": 1562703759038,\n                    \"type\": \"workflowterminated\"\n                }\n            ],\n            \"regionId\": \"us-west-2\",\n            \"isOpen\": true,\n            \"time\": {\n                \"currentDayOfMonth\": 9,\n                \"currentDayOfWeek\": 2,\n                \"currentHour\": 13,\n                \"currentYear\": 2019,\n                \"currentMin\": 22,\n                \"currentSec\": 36\n            },\n            \"businessEvents\": {\n                \"OpenHours\": true\n            },\n            \"smsMessages\": [\n                {\n                    \"toId\": \"+18582120301\",\n                    \"fileContentSize\": 0,\n                    \"yes\": false,\n                    \"textMsg\": \"Lance.fried@thrio.com\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"+18582480098\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582480098\",\n                            \"timestamp\": 1562703756898,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"isEmail\": true,\n                    \"id\": \"SMb2bdf06c3e321e4ad11456213add0932\",\n                    \"email\": \"lance.fried@thrio.com\",\n                    \"timestamp\": 1562703756898\n                },\n                {\n                    \"toId\": \"+18582480098\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582120301\",\n                            \"timestamp\": 1562703757543,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Great. 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      \"timezone\": \"America/New_York\",\n                                    \"objectType\": \"contact\",\n                                    \"createdAt\": 1513536628286,\n                                    \"modifiedBy\": \"5beddcc3856816536cf2f1e0\",\n                                    \"email\": \"lance.fried@thrio.com\",\n                                    \"preferenceSMS\": true,\n                                    \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                                    \"mobile\": \"+18582480098\",\n                                    \"firstName\": \"Lance\",\n                                    \"accountId\": \"5a308db8b274690001b3cf87\",\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"phone\": \"+18582480098\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": 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sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); float: none; display: inline !important;\\\">&nbsp;</span><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">prefers to<strong>&nbsp;think through possibilities</strong> carefully before acting.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Present a <strong>range of options</strong> for purchasing your product/service.&nbsp;</span><ul><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">For example, offer Plans A, B, and C for how <span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span> can proceed.&nbsp;</span><ul><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Detail the cost, time, and expected results/ROI for each one.</span></li></ul></li></ul></li></ul>\",\n                                    \"createdAt\": 1516902169233,\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Facet Cautiousness\",\n                                    \"trait\": \"facet_cautiousness\",\n                                    \"modifiedBy\": \"5955b60cee2f257144bd778e\",\n                                    \"_id\": \"5a6a1719992c1a0001af67ba\",\n                                    \"insightId\": \"5a6a1719992c1a0001af67ba\"\n                                }\n                            },\n                            \"objectType\": \"contactinsight\"\n                        },\n                        {\n                            \"createdAt\": 1538649872266,\n                            \"deletedAt\": 0,\n                            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"modifiedAt\": 1538649872266,\n                            \"tenantId\": \"thrio\",\n                            \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"_id\": \"5bb5ef1054855900010868ee\",\n                            \"insightId\": \"5a69d0c3992c1a0001af67b1\",\n                            \"contactinsightId\": \"5bb5ef1054855900010868ee\",\n                            \"expansions\": {\n                                \"contactId\": {\n                                    \"lastName\": \"Fried\",\n                                    \"modifiedAt\": 1562703757164,\n                                    \"timezone\": \"America/New_York\",\n                                    \"objectType\": \"contact\",\n                                    \"createdAt\": 1513536628286,\n                                    \"modifiedBy\": \"5beddcc3856816536cf2f1e0\",\n                                    \"email\": \"lance.fried@thrio.com\",\n                                    \"preferenceSMS\": true,\n                                    \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                                    \"mobile\": \"+18582480098\",\n                                    \"firstName\": \"Lance\",\n                                    \"accountId\": \"5a308db8b274690001b3cf87\",\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"phone\": \"+18582480098\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Lance Fried\",\n                                    \"_id\": \"5a36bc74b274690001b3cfb8\",\n                                    \"preferenceChat\": false\n                                },\n                                \"insightId\": {\n                                    \"localizations\": {\n                                        \"name\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \"Need Challenge\"\n                                            }\n                                        },\n                                        \"description\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \" Sales Insight - Needs Challenge\"\n                                            }\n                                        }\n                                    },\n                                    \"modifiedAt\": 1517094081072,\n                                    \"description\": \" Sales Insight - Needs Challenge\",\n                                    \"objectType\": \"insight\",\n                                    \"insight\": \"<ul><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\"><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span> has an urge to <strong>achieve</strong>, <strong>succeed</strong>, and take on <strong>challenges</strong>.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Frame <span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}&nbsp;</span>as the <strong>real winner</strong> in this decision.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Emphasize that colleagues/supervisors will see <span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span> positively for choosing your product/service.&nbsp;</span><ul><li><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">&nbsp;will be credited with the ROI or increase in sales, efficiency, or other goals met thanks to the product/service.</span></li></ul></li></ul>\",\n                                    \"createdAt\": 1516884163249,\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Need Challenge\",\n                                    \"trait\": \"need_challenge\",\n                                    \"modifiedBy\": \"5a668046fdf1910001471afc\",\n                                    \"_id\": \"5a69d0c3992c1a0001af67b1\",\n                                    \"insightId\": \"5a69d0c3992c1a0001af67b1\"\n                                }\n                            },\n                            \"objectType\": \"contactinsight\"\n                        },\n                        {\n                            \"createdAt\": 1538649894101,\n                            \"deletedAt\": 0,\n                            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"modifiedAt\": 1538649894101,\n                            \"tenantId\": \"thrio\",\n                            \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"_id\": \"5bb5ef26de80d80001d4b3a6\",\n                            \"insightId\": \"5a69d1ba992c1a0001af67b2\",\n                            \"contactinsightId\": \"5bb5ef26de80d80001d4b3a6\",\n                            \"expansions\": {\n                                \"contactId\": {\n                                    \"lastName\": \"Fried\",\n                                    \"modifiedAt\": 1562703757164,\n                                    \"timezone\": \"America/New_York\",\n                                    \"objectType\": \"contact\",\n                                    \"createdAt\": 1513536628286,\n                                    \"modifiedBy\": \"5beddcc3856816536cf2f1e0\",\n                                    \"email\": \"lance.fried@thrio.com\",\n                                    \"preferenceSMS\": true,\n                                    \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                                    \"mobile\": \"+18582480098\",\n                                    \"firstName\": \"Lance\",\n                                    \"accountId\": \"5a308db8b274690001b3cf87\",\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"phone\": \"+18582480098\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Lance Fried\",\n                                    \"_id\": \"5a36bc74b274690001b3cfb8\",\n                                    \"preferenceChat\": false\n                                },\n                                \"insightId\": {\n                                    \"localizations\": {\n                                        \"name\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \"Need Structure\"\n                                            }\n                                        },\n                                        \"description\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \" Sales Insight - Needs Structure\"\n                                            }\n                                        }\n                                    },\n                                    \"modifiedAt\": 1517899143196,\n                                    \"description\": \" Sales Insight - Needs Structure\",\n                                    \"objectType\": \"insight\",\n                                    \"insight\": \"<ul><li><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">&nbsp;prefers when things are <strong>organized</strong> and <strong>under control</strong>.</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Offer a clear sense of the process, with well-defined <strong>timelines</strong>, <strong>dates</strong>, and <strong>next steps</strong>.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Have&nbsp;<strong>regular check-ins</strong> and 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\"timestamp\": 1562703728693,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"contactInformation.firstName, what's your email address?\",\n                    \"id\": \"SMa97ed0477c09432193fcb13c29c00f6b\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"8582120301\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1562703728693\n                }\n            ],\n            \"smsMessageStatus\": 200,\n            \"surveyResult\": {\n                \"5c7d846744e9fc00013ab947\": {\n                    \"page\": 0,\n                    \"radio-5c7d849379c236c00caf130d\": {\n                        \"question\": \"Hi ${contactInformation.firstName}, are you looking for a new CCaas platform?  \",\n 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Lance, can we give you a quick call to show how Thrio works?\",\n                    \"id\": \"SM1861a33e9b99444b9dc6e2937b4a5399\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"+18582120301\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1562703598150\n                },\n                {\n                    \"toId\": \"+18582120301\",\n                    \"fileContentSize\": 0,\n                    \"yes\": true,\n                    \"textMsg\": \"Yes\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"+18582480098\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582480098\",\n                            \"timestamp\": 1562703639366,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"isEmail\": false,\n                    \"id\": \"SM8463ef81bd3b2871b352c87c3328d21d\",\n                    \"timestamp\": 1562703639366\n                },\n                {\n                    \"toId\": \"+18582480098\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582120301\",\n                            \"timestamp\": 1562703639569,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Great! Thrio will call you shortly.\",\n                    \"id\": \"SM1b36377f1b6547689d80dccae928a326\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"+18582120301\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1562703639569\n                }\n            ],\n            \"smsMessageStatus\": 200,\n            \"currentSMSMessage\": {\n                \"toId\": \"+18582120301\",\n                \"fileContentSize\": 0,\n                \"yes\": true,\n                \"textMsg\": \"Yes\",\n                \"priority\": false,\n                \"type\": \"CLIENT\",\n                \"fromId\": \"+18582480098\",\n                \"fileContentType\": \"\",\n                \"filename\": \"\",\n                \"viewedBy\": [\n                    {\n                        \"userId\": \"+18582480098\",\n                        \"timestamp\": 1562703639366,\n                        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If not, I'll have someone follow up with you.\",\n                    \"Please stand by while I transfer you to another member of my team who can better assist you.\"\n                ],\n                \"status\": 200\n            },\n            \"time\": {\n                \"currentDayOfMonth\": 9,\n                \"currentDayOfWeek\": 2,\n                \"currentHour\": 12,\n                \"currentYear\": 2019,\n                \"currentMin\": 47,\n                \"currentSec\": 31\n            },\n            \"businessEvents\": {\n                \"OpenHours\": true\n            },\n            \"agentUsername\": \"lance.fried@thrio.com\",\n            \"dialedAt\": 0,\n            \"chatType\": \"Thrio\"\n        },\n        {\n            \"createdAt\": 1562677100223,\n            \"modifiedAt\": 1562677100224,\n            \"objectType\": \"workitem\",\n            \"data\": {},\n            \"mute\": 0,\n            \"record\": 0,\n            \"chatMessages\": [],\n            \"tenantId\": \"thrio\",\n            \"_id\": \"858adf8b-482d-4a8e-a1ae-5d5da0273d1d\",\n            \"workitemId\": \"SMf56317ebb109f0ead40575f463ec9513\",\n            \"queues\": [],\n            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n            \"from\": \"demo@thrio.com\",\n            \"to\": \"lance.fried@thrio.com\",\n            \"channelType\": \"email\",\n            \"type\": \"OutboundEmail\",\n            \"terminatedAt\": 1562677100224,\n            \"dispositionedAt\": 1562677100224,\n            \"dispositionId\": \"5c8beda802e2f60001b88e0d\",\n            \"campaignId\": \"5c8c5765b6c58500014fe145\",\n            \"timeEvents\": [\n                {\n                    \"duration\": 1562677100224,\n                    \"startime\": 0,\n                    \"endtime\": 1562677100224,\n                    \"type\": \"workflowterminated\"\n                }\n            ],\n            \"withACDService\": 0,\n            \"responseEmail\": {\n                \"subject\": \"Thrio Digital Engagement\",\n                \"from\": \"demo@thrio.com\",\n                \"to\": \"lance.fried@thrio.com\",\n                \"bodyParts\": {\n                    \"2\": {\n                        \"size\": 3878,\n                        \"secureAttachment\": 0,\n                        \"id\": \"2\",\n                        \"type\": \"HTML\",\n                        \"contentType\": \"text/html\",\n                        \"content\": \"<p>Hi Lance,</p><p><br></p><p>We’re so glad you’re getting a chance to see how Thrio works. We’ve got one more thing to show you. Click <a href=\\\"https://login.thrio.com/demo?tenant=thrio&amp;campaignId=5c8c5765b6c58500014fe145&amp;contactId=5a36bc74b274690001b3cfb8\\\" target=\\\"_blank\\\">here</a> to see how we can move to a digital engagement right away. After you finish that, we’ll show you a bit more about Thrio.&nbsp;</p><p><br></p><p><strong>Cheers,&nbsp;</strong></p><p><strong>The Thrio Team</strong></p><p><br></p><p><img src=\\\"data:image/png;base64,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\\\"></p><p><a href=\\\"https://www.thrio.com\\\" target=\\\"_blank\\\">www.thrio.com</a></p><p>5230 Las Virgenes Rd. Suite 210</p><p>Calabasas, CA 91302</p><p>+1 858.299.7191</p>\"\n                    }\n                },\n                \"status\": 0\n            },\n            \"state\": \"history\",\n            \"actions\": []\n        },\n        {\n            \"createdAt\": 1562677097920,\n            \"modifiedAt\": 1562677100261,\n            \"objectType\": \"workitem\",\n            \"data\": {\n                \"emailAddress\": \"lance.fried@thrio.com\"\n            },\n            \"mute\": 0,\n            \"record\": 0,\n            \"chatMessages\": [],\n            \"tenantId\": \"thrio\",\n            \"_id\": \"SMf56317ebb109f0ead40575f463ec9513\",\n            \"workitemId\": \"SMf56317ebb109f0ead40575f463ec9513\",\n            \"queues\": [],\n            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n            \"from\": \"+18582480098\",\n            \"to\": \"+18582120301\",\n            \"channelType\": \"sms\",\n            \"type\": \"InboundSMS\",\n            \"terminatedAt\": 1562677100261,\n            \"dispositionedAt\": 1562677100261,\n            \"campaignId\": \"5c8c5765b6c58500014fe145\",\n            \"workflowStack\": {\n                \"currentActionId\": \"0\",\n                \"currentStateId\": \"5bb8d286b9653f1e4b29db60\",\n                \"inFunction\": 0\n            },\n            \"timeEvents\": [\n                {\n                    \"duration\": 1562677100261,\n                    \"startime\": 0,\n                    \"endtime\": 1562677100261,\n                    \"type\": \"workflowterminated\"\n                }\n            ],\n            \"regionId\": \"us-west-2\",\n            \"isOpen\": true,\n            \"time\": {\n                \"currentDayOfMonth\": 9,\n                \"currentDayOfWeek\": 2,\n                \"currentHour\": 5,\n                \"currentYear\": 2019,\n                \"currentMin\": 58,\n                \"currentSec\": 17\n            },\n            \"businessEvents\": {\n                \"OpenHours\": false\n            },\n            \"smsMessages\": [\n                {\n                    \"toId\": \"+18582120301\",\n                    \"fileContentSize\": 0,\n                    \"yes\": false,\n                    \"textMsg\": \"Lance.fried@thrio.com\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"+18582480098\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582480098\",\n                            \"timestamp\": 1562677097920,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"isEmail\": true,\n                    \"id\": \"SMf56317ebb109f0ead40575f463ec9513\",\n                    \"email\": \"lance.fried@thrio.com\",\n                    \"timestamp\": 1562677097920\n                },\n                {\n                    \"toId\": \"+18582480098\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582120301\",\n                            \"timestamp\": 1562677098418,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Great. 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                          }\n                                    },\n                                    \"modifiedAt\": 1517093146998,\n                                    \"description\": \" Sales Insight - Facet Cautiousness\",\n                                    \"objectType\": \"insight\",\n                                    \"insight\": \"<ul><li><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span><span style=\\\"outline: none; color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); float: none; display: inline !important;\\\">&nbsp;</span><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">prefers to<strong>&nbsp;think through possibilities</strong> carefully before acting.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Present a <strong>range of options</strong> for purchasing your product/service.&nbsp;</span><ul><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">For example, offer Plans A, B, and C for how <span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span> can proceed.&nbsp;</span><ul><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Detail the cost, time, and expected results/ROI for each one.</span></li></ul></li></ul></li></ul>\",\n                                    \"createdAt\": 1516902169233,\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Facet Cautiousness\",\n                                    \"trait\": \"facet_cautiousness\",\n                                    \"modifiedBy\": \"5955b60cee2f257144bd778e\",\n                                    \"_id\": \"5a6a1719992c1a0001af67ba\",\n                                    \"insightId\": \"5a6a1719992c1a0001af67ba\"\n                                }\n                            },\n                            \"objectType\": \"contactinsight\"\n                        },\n                        {\n                            \"createdAt\": 1538649872266,\n                            \"deletedAt\": 0,\n                            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"modifiedAt\": 1538649872266,\n                            \"tenantId\": \"thrio\",\n                            \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"_id\": \"5bb5ef1054855900010868ee\",\n                            \"insightId\": \"5a69d0c3992c1a0001af67b1\",\n                            \"contactinsightId\": \"5bb5ef1054855900010868ee\",\n                            \"expansions\": {\n                                \"contactId\": {\n                                    \"lastName\": \"Fried\",\n                                    \"modifiedAt\": 1562677098144,\n                                    \"timezone\": \"America/New_York\",\n                                    \"objectType\": \"contact\",\n                                    \"createdAt\": 1513536628286,\n                                    \"modifiedBy\": \"5beddcc3856816536cf2f1e0\",\n                                    \"email\": \"lance.fried@thrio.com\",\n                                    \"preferenceSMS\": true,\n                                    \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                                    \"mobile\": \"+18582480098\",\n                                    \"firstName\": \"Lance\",\n                                    \"accountId\": \"5a308db8b274690001b3cf87\",\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"phone\": \"+18582480098\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Lance Fried\",\n                                    \"_id\": \"5a36bc74b274690001b3cfb8\",\n                                    \"preferenceChat\": false\n                                },\n                                \"insightId\": {\n                                    \"localizations\": {\n                                        \"name\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \"Need Challenge\"\n                                            }\n                                        },\n                                        \"description\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \" Sales Insight - Needs Challenge\"\n                                            }\n                                        }\n                                    },\n                                    \"modifiedAt\": 1517094081072,\n                                    \"description\": \" Sales Insight - Needs Challenge\",\n                                    \"objectType\": \"insight\",\n                                    \"insight\": \"<ul><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\"><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span> has an urge to <strong>achieve</strong>, <strong>succeed</strong>, and take on <strong>challenges</strong>.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Frame <span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}&nbsp;</span>as the <strong>real winner</strong> in this decision.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Emphasize that colleagues/supervisors will see <span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span> positively for choosing your product/service.&nbsp;</span><ul><li><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">&nbsp;will be credited with the ROI or increase in sales, efficiency, or other goals met thanks to the product/service.</span></li></ul></li></ul>\",\n                                    \"createdAt\": 1516884163249,\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Need Challenge\",\n                                    \"trait\": \"need_challenge\",\n                                    \"modifiedBy\": \"5a668046fdf1910001471afc\",\n                                    \"_id\": \"5a69d0c3992c1a0001af67b1\",\n                                    \"insightId\": \"5a69d0c3992c1a0001af67b1\"\n                                }\n                            },\n                            \"objectType\": \"contactinsight\"\n                        },\n                        {\n                            \"createdAt\": 1538649894101,\n                            \"deletedAt\": 0,\n                            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"modifiedAt\": 1538649894101,\n                            \"tenantId\": \"thrio\",\n                            \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"_id\": \"5bb5ef26de80d80001d4b3a6\",\n                            \"insightId\": \"5a69d1ba992c1a0001af67b2\",\n                            \"contactinsightId\": \"5bb5ef26de80d80001d4b3a6\",\n                            \"expansions\": {\n                                \"contactId\": {\n                                    \"lastName\": \"Fried\",\n                                    \"modifiedAt\": 1562677098144,\n                                    \"timezone\": \"America/New_York\",\n                                    \"objectType\": \"contact\",\n                                    \"createdAt\": 1513536628286,\n                                    \"modifiedBy\": \"5beddcc3856816536cf2f1e0\",\n                                    \"email\": \"lance.fried@thrio.com\",\n                                    \"preferenceSMS\": true,\n                                    \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                                    \"mobile\": \"+18582480098\",\n                                    \"firstName\": \"Lance\",\n                                    \"accountId\": \"5a308db8b274690001b3cf87\",\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"phone\": \"+18582480098\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Lance Fried\",\n                                    \"_id\": \"5a36bc74b274690001b3cfb8\",\n                                    \"preferenceChat\": false\n                                },\n                                \"insightId\": {\n                                    \"localizations\": {\n                                        \"name\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \"Need Structure\"\n                                            }\n                                        },\n                                        \"description\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \" Sales Insight - Needs Structure\"\n                                            }\n                                        }\n                                    },\n                                    \"modifiedAt\": 1517899143196,\n                                    \"description\": \" Sales Insight - Needs Structure\",\n                                    \"objectType\": \"insight\",\n                                    \"insight\": \"<ul><li><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">&nbsp;prefers when things are <strong>organized</strong> and <strong>under control</strong>.</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Offer a clear sense of the process, with well-defined <strong>timelines</strong>, <strong>dates</strong>, and <strong>next steps</strong>.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Have&nbsp;<strong>regular check-ins</strong> and 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                            \"trait\": \"need_structure\",\n                                    \"modifiedBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"_id\": \"5a69d1ba992c1a0001af67b2\",\n                                    \"insightId\": \"5a69d1ba992c1a0001af67b2\"\n                                }\n                            },\n                            \"objectType\": \"contactinsight\"\n                        }\n                    ]\n                },\n                \"notifications\": {\n                    \"count\": 0,\n                    \"total\": 0\n                },\n                \"preferenceChat\": false\n            },\n            \"state\": \"history\",\n            \"actions\": []\n        },\n        {\n            \"createdAt\": 1562677069923,\n            \"modifiedAt\": 1562677073624,\n            \"objectType\": \"workitem\",\n            \"data\": {\n                \"name\": \"contactInformation.firstName\",\n         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\"timestamp\": 1562677070279,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"contactInformation.firstName, what's your email address?\",\n                    \"id\": \"SM14ea0a2ddeea4ce9ba97cf8c851f8e64\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"8582120301\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1562677070279\n                }\n            ],\n            \"smsMessageStatus\": 200,\n            \"surveyResult\": {\n                \"5c7d846744e9fc00013ab947\": {\n                    \"page\": 0,\n                    \"radio-5c7d849379c236c00caf130d\": {\n                        \"question\": \"Hi ${contactInformation.firstName}, are you looking for a new CCaas platform?  \",\n 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How many agents are you looking to onboard? \",\n                        \"value\": \"50\"\n                    },\n                    \"companyName\": {\n                        \"question\": \"What's the name of your company? \",\n                        \"value\": \"ACB\"\n                    },\n                    \"speaker\": {\n                        \"question\": \"What's the feature or capability you're most interested in from a CCaaS platform? \",\n                        \"value\": \"\"\n                    },\n                    \"purchaseCheck\": {\n                        \"question\": \"Do you have budget approval for your purchase already? \",\n                        \"value\": false\n                    },\n                    \"presenter\": {\n                        \"question\": \"So ${contactInformation.name}, are you able to approve this purchase if it ends up working for you? \",\n                        \"value\": \"yes\"\n                    },\n                    \"speakingTime\": {\n                        \"question\": \"When are you looking to pick a platform? 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Lance, can we give you a quick call to show how Thrio works?\",\n                    \"id\": \"SMda9fb9862a1645d29aaa1b680a62fad7\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"+18582120301\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1562676994908\n                },\n                {\n                    \"toId\": \"+18582120301\",\n                    \"fileContentSize\": 0,\n                    \"yes\": true,\n                    \"textMsg\": \"Yes\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"+18582480098\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582480098\",\n                            \"timestamp\": 1562677001211,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"isEmail\": false,\n                    \"id\": \"SMd6f0e3e2b552bc945ed0e5553bf42567\",\n                    \"timestamp\": 1562677001211\n                },\n                {\n                    \"toId\": \"+18582480098\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582120301\",\n                            \"timestamp\": 1562677001387,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Great! Thrio will call you shortly.\",\n                    \"id\": \"SM75b4278a9d244f00a6a308fd74c47b16\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"+18582120301\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1562677001387\n                }\n            ],\n            \"smsMessageStatus\": 200,\n            \"currentSMSMessage\": {\n                \"toId\": \"+18582120301\",\n                \"fileContentSize\": 0,\n                \"yes\": true,\n                \"textMsg\": \"Yes\",\n                \"priority\": false,\n                \"type\": \"CLIENT\",\n                \"fromId\": \"+18582480098\",\n                \"fileContentType\": \"\",\n                \"filename\": \"\",\n                \"viewedBy\": [\n                    {\n                        \"userId\": \"+18582480098\",\n                        \"timestamp\": 1562677001211,\n                        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           {\n                    \"duration\": 1562616322459,\n                    \"startime\": 0,\n                    \"endtime\": 1562616322459,\n                    \"type\": \"workflowterminated\"\n                }\n            ],\n            \"withACDService\": 0,\n            \"responseEmail\": {\n                \"subject\": \"Thrio Digital Engagement\",\n                \"from\": \"demo@thrio.com\",\n                \"to\": \"lance.fried@thrio.com\",\n                \"bodyParts\": {\n                    \"2\": {\n                        \"size\": 3878,\n                        \"secureAttachment\": 0,\n                        \"id\": \"2\",\n                        \"type\": \"HTML\",\n                        \"contentType\": \"text/html\",\n                        \"content\": \"<p>Hi Lance,</p><p><br></p><p>We’re so glad you’re getting a chance to see how Thrio works. We’ve got one more thing to show you. Click <a href=\\\"https://login.thrio.com/demo?tenant=thrio&amp;campaignId=5c8c5765b6c58500014fe145&amp;contactId=5a36bc74b274690001b3cfb8\\\" target=\\\"_blank\\\">here</a> to see how we can move to a digital engagement right away. After you finish that, we’ll show you a bit more about Thrio.&nbsp;</p><p><br></p><p><strong>Cheers,&nbsp;</strong></p><p><strong>The Thrio Team</strong></p><p><br></p><p><img src=\\\"data:image/png;base64,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\\\"></p><p><a href=\\\"https://www.thrio.com\\\" target=\\\"_blank\\\">www.thrio.com</a></p><p>5230 Las Virgenes Rd. Suite 210</p><p>Calabasas, CA 91302</p><p>+1 858.299.7191</p>\"\n                    }\n                },\n                \"status\": 0\n            },\n            \"state\": \"history\",\n            \"actions\": []\n        },\n        {\n            \"createdAt\": 1562616320739,\n            \"modifiedAt\": 1562616322500,\n            \"objectType\": \"workitem\",\n            \"data\": {\n                \"emailAddress\": \"lance.fried@thrio.com\"\n            },\n            \"mute\": 0,\n            \"record\": 0,\n            \"chatMessages\": [],\n            \"tenantId\": \"thrio\",\n            \"_id\": \"SM49b900a469d77d60614aa9d21c19d202\",\n            \"workitemId\": \"SM49b900a469d77d60614aa9d21c19d202\",\n            \"queues\": [],\n            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n            \"from\": \"+18582480098\",\n            \"to\": \"+18582120301\",\n            \"channelType\": \"sms\",\n            \"type\": \"InboundSMS\",\n            \"terminatedAt\": 1562616322500,\n            \"dispositionedAt\": 1562616322500,\n            \"campaignId\": \"5c8c5765b6c58500014fe145\",\n            \"workflowStack\": {\n                \"currentActionId\": \"0\",\n                \"currentStateId\": \"5bb8d286b9653f1e4b29db60\",\n                \"inFunction\": 0\n            },\n            \"timeEvents\": [\n                {\n                    \"duration\": 1562616322500,\n                    \"startime\": 0,\n                    \"endtime\": 1562616322500,\n                    \"type\": \"workflowterminated\"\n                }\n            ],\n            \"regionId\": \"us-west-2\",\n            \"isOpen\": true,\n            \"time\": {\n                \"currentDayOfMonth\": 8,\n                \"currentDayOfWeek\": 1,\n                \"currentHour\": 13,\n                \"currentYear\": 2019,\n                \"currentMin\": 5,\n                \"currentSec\": 20\n            },\n            \"businessEvents\": {\n                \"OpenHours\": true\n            },\n            \"smsMessages\": [\n                {\n                    \"toId\": \"+18582120301\",\n                    \"fileContentSize\": 0,\n                    \"yes\": false,\n                    \"textMsg\": \"Lance.fried@thrio.com\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"+18582480098\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582480098\",\n                            \"timestamp\": 1562616320739,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"isEmail\": true,\n                    \"id\": \"SM49b900a469d77d60614aa9d21c19d202\",\n                    \"email\": \"lance.fried@thrio.com\",\n                    \"timestamp\": 1562616320739\n                },\n                {\n                    \"toId\": \"+18582480098\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582120301\",\n                            \"timestamp\": 1562616321351,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Great. 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                          }\n                                    },\n                                    \"modifiedAt\": 1517093146998,\n                                    \"description\": \" Sales Insight - Facet Cautiousness\",\n                                    \"objectType\": \"insight\",\n                                    \"insight\": \"<ul><li><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span><span style=\\\"outline: none; color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); float: none; display: inline !important;\\\">&nbsp;</span><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">prefers to<strong>&nbsp;think through possibilities</strong> carefully before acting.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Present a <strong>range of options</strong> for purchasing your product/service.&nbsp;</span><ul><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">For example, offer Plans A, B, and C for how <span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span> can proceed.&nbsp;</span><ul><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Detail the cost, time, and expected results/ROI for each one.</span></li></ul></li></ul></li></ul>\",\n                                    \"createdAt\": 1516902169233,\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Facet Cautiousness\",\n                                    \"trait\": \"facet_cautiousness\",\n                                    \"modifiedBy\": \"5955b60cee2f257144bd778e\",\n                                    \"_id\": \"5a6a1719992c1a0001af67ba\",\n                                    \"insightId\": \"5a6a1719992c1a0001af67ba\"\n                                }\n                            },\n                            \"objectType\": \"contactinsight\"\n                        },\n                        {\n                            \"createdAt\": 1538649872266,\n                            \"deletedAt\": 0,\n                            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"modifiedAt\": 1538649872266,\n                            \"tenantId\": \"thrio\",\n                            \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"_id\": \"5bb5ef1054855900010868ee\",\n                            \"insightId\": \"5a69d0c3992c1a0001af67b1\",\n                            \"contactinsightId\": \"5bb5ef1054855900010868ee\",\n                            \"expansions\": {\n                                \"contactId\": {\n                                    \"lastName\": \"Fried\",\n                                    \"modifiedAt\": 1562616321029,\n                                    \"timezone\": \"America/New_York\",\n                                    \"objectType\": \"contact\",\n                                    \"createdAt\": 1513536628286,\n                                    \"modifiedBy\": \"5beddcc3856816536cf2f1e0\",\n                                    \"email\": \"lance.fried@thrio.com\",\n                                    \"preferenceSMS\": true,\n                                    \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                                    \"mobile\": \"+18582480098\",\n                                    \"firstName\": \"Lance\",\n                                    \"accountId\": \"5a308db8b274690001b3cf87\",\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"phone\": \"+18582480098\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Lance Fried\",\n                                    \"_id\": \"5a36bc74b274690001b3cfb8\",\n                                    \"preferenceChat\": false\n                                },\n                                \"insightId\": {\n                                    \"localizations\": {\n                                        \"name\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \"Need Challenge\"\n                                            }\n                                        },\n                                        \"description\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \" Sales Insight - Needs Challenge\"\n                                            }\n                                        }\n                                    },\n                                    \"modifiedAt\": 1517094081072,\n                                    \"description\": \" Sales Insight - Needs Challenge\",\n                                    \"objectType\": \"insight\",\n                                    \"insight\": \"<ul><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\"><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span> has an urge to <strong>achieve</strong>, <strong>succeed</strong>, and take on <strong>challenges</strong>.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Frame <span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}&nbsp;</span>as the <strong>real winner</strong> in this decision.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Emphasize that colleagues/supervisors will see <span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span> positively for choosing your product/service.&nbsp;</span><ul><li><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">&nbsp;will be credited with the ROI or increase in sales, efficiency, or other goals met thanks to the product/service.</span></li></ul></li></ul>\",\n                                    \"createdAt\": 1516884163249,\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Need Challenge\",\n                                    \"trait\": \"need_challenge\",\n                                    \"modifiedBy\": \"5a668046fdf1910001471afc\",\n                                    \"_id\": \"5a69d0c3992c1a0001af67b1\",\n                                    \"insightId\": \"5a69d0c3992c1a0001af67b1\"\n                                }\n                            },\n                            \"objectType\": \"contactinsight\"\n                        },\n                        {\n                            \"createdAt\": 1538649894101,\n                            \"deletedAt\": 0,\n                            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"modifiedAt\": 1538649894101,\n                            \"tenantId\": \"thrio\",\n                            \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"_id\": \"5bb5ef26de80d80001d4b3a6\",\n                            \"insightId\": \"5a69d1ba992c1a0001af67b2\",\n                            \"contactinsightId\": \"5bb5ef26de80d80001d4b3a6\",\n                            \"expansions\": {\n                                \"contactId\": {\n                                    \"lastName\": \"Fried\",\n                                    \"modifiedAt\": 1562616321029,\n                                    \"timezone\": \"America/New_York\",\n                                    \"objectType\": \"contact\",\n                                    \"createdAt\": 1513536628286,\n                                    \"modifiedBy\": \"5beddcc3856816536cf2f1e0\",\n                                    \"email\": \"lance.fried@thrio.com\",\n                                    \"preferenceSMS\": true,\n                                    \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                                    \"mobile\": \"+18582480098\",\n                                    \"firstName\": \"Lance\",\n                                    \"accountId\": \"5a308db8b274690001b3cf87\",\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"phone\": \"+18582480098\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Lance Fried\",\n                                    \"_id\": \"5a36bc74b274690001b3cfb8\",\n                                    \"preferenceChat\": false\n                                },\n                                \"insightId\": {\n                                    \"localizations\": {\n                                        \"name\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \"Need Structure\"\n                                            }\n                                        },\n                                        \"description\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \" Sales Insight - Needs Structure\"\n                                            }\n                                        }\n                                    },\n                                    \"modifiedAt\": 1517899143196,\n                                    \"description\": \" Sales Insight - Needs Structure\",\n                                    \"objectType\": \"insight\",\n                                    \"insight\": \"<ul><li><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">&nbsp;prefers when things are <strong>organized</strong> and <strong>under control</strong>.</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Offer a clear sense of the process, with well-defined <strong>timelines</strong>, <strong>dates</strong>, and <strong>next steps</strong>.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Have&nbsp;<strong>regular check-ins</strong> and <strong>updates</strong> to keep <span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span> comfortable and confident in working with you.</span></li></ul>\",\n                                    \"createdAt\": 1516884410323,\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Need Structure\",\n                                    \"trait\": \"need_structure\",\n                                    \"modifiedBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"_id\": \"5a69d1ba992c1a0001af67b2\",\n                                    \"insightId\": \"5a69d1ba992c1a0001af67b2\"\n                                }\n                            },\n                            \"objectType\": \"contactinsight\"\n                        }\n                    ]\n                },\n                \"notifications\": {\n                    \"count\": 0,\n                    \"total\": 0\n                },\n                \"preferenceChat\": false\n            },\n            \"state\": \"history\",\n            \"actions\": []\n        },\n        {\n            \"createdAt\": 1562616248301,\n            \"modifiedAt\": 1562616248301,\n            \"objectType\": \"workitem\",\n            \"data\": {},\n            \"mute\": 0,\n            \"record\": 0,\n            \"chatMessages\": [],\n            \"tenantId\": \"thrio\",\n            \"_id\": \"8ad041bf-199e-4922-8ac2-ada7bc8c8c62\",\n            \"workitemId\": \"SM7cd42353e351345a88b3003e32489783\",\n            \"queues\": [],\n            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n            \"from\": \"demo@thrio.com\",\n            \"to\": \"lance.fried@thio.com\",\n            \"channelType\": \"email\",\n            \"type\": \"OutboundEmail\",\n            \"terminatedAt\": 1562616248301,\n            \"dispositionedAt\": 1562616248301,\n            \"dispositionId\": \"5c8beda802e2f60001b88e0d\",\n            \"campaignId\": \"5c8c5765b6c58500014fe145\",\n            \"timeEvents\": [\n                {\n                    \"duration\": 1562616248301,\n                    \"startime\": 0,\n                    \"endtime\": 1562616248301,\n                    \"type\": \"workflowterminated\"\n                }\n            ],\n            \"withACDService\": 0,\n            \"responseEmail\": {\n                \"subject\": \"Thrio Digital Engagement\",\n                \"from\": \"demo@thrio.com\",\n                \"to\": \"lance.fried@thio.com\",\n                \"bodyParts\": {\n                    \"2\": {\n                        \"size\": 3878,\n                        \"secureAttachment\": 0,\n                        \"id\": \"2\",\n                        \"type\": \"HTML\",\n                        \"contentType\": \"text/html\",\n                        \"content\": \"<p>Hi Lance,</p><p><br></p><p>We’re so glad you’re getting a chance to see how Thrio works. We’ve got one more thing to show you. Click <a href=\\\"https://login.thrio.com/demo?tenant=thrio&amp;campaignId=5c8c5765b6c58500014fe145&amp;contactId=5a36bc74b274690001b3cfb8\\\" target=\\\"_blank\\\">here</a> to see how we can move to a digital engagement right away. After you finish that, we’ll show you a bit more about Thrio.&nbsp;</p><p><br></p><p><strong>Cheers,&nbsp;</strong></p><p><strong>The Thrio Team</strong></p><p><br></p><p><img src=\\\"data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAADIAAAAkCAYAAADLsGk3AAAAAXNSR0IArs4c6QAAAAlwSFlzAAAWJQAAFiUBSVIk8AAAAVlpVFh0WE1MOmNvbS5hZG9iZS54bXAAAAAAADx4OnhtcG1ldGEgeG1sbnM6eD0iYWRvYmU6bnM6bWV0YS8iIHg6eG1wdGs9IlhNUCBDb3JlIDUuNC4wIj4KICAgPHJkZjpSREYgeG1sbnM6cmRmPSJodHRwOi8vd3d3LnczLm9yZy8xOTk5LzAyLzIyLXJkZi1zeW50YXgtbnMjIj4KICAgICAgPHJkZjpEZXNjcmlwdGlvbiByZGY6YWJvdXQ9IiIKICAgICAgICAgICAgeG1sbnM6dGlmZj0iaHR0cDovL25zLmFkb2JlLmNvbS90aWZmLzEuMC8iPgogICAgICAgICA8dGlmZjpPcmllbnRhdGlvbj4xPC90aWZmOk9yaWVudGF0aW9uPgogICAgICA8L3JkZjpEZXNjcmlwdGlvbj4KICAgPC9yZGY6UkRGPgo8L3g6eG1wbWV0YT4KTMInWQAAB4FJREFUWAntWFuMVEkZrqpzTnczPSAwDN3A7DqwDczQwKrIkmhiZt2YKMGEmDSjLCi84IPKgy8kGrKtUYM+aXgjMVkVEB2jZgliTNB+RBEXiDPOQLO2cuthuElmmL6cU+X3V50z06e754K9+DSVnEv99d/rr7/+KsYW2oIHFjwwmwesmQezgvUxixUKqg6Hs74+mxUOAJwLj2UyFhtKC8aGwvA6Bqbr8+/uFqywnTO2B08nZK60mIY1yG3KZS4gmIZa0A++wWB9P4DP9jWOmA0jGCOHMTYvGc2QCKbW9PRvkMpZFy3bFwuFt58wBg+yrFzT88UOT7o7pHRG7ud/ctMXpGiWksWXPs6kfFa8fupSoEv4ixljAx7BkqmDnUpUPsm5+jB0XQ1QhClWUpzdhvhL0q5eGBscGDf0Rrb5b/6GcqGmjUinMxFP2e8IJ35+Mlp9izDS6UHyDvOU9wMrsuScsNzfMEaKZbUzkvfW7BbCycF/f0n07t9MuGbc/Olw1EZkRWLD3u8yqzIkhHVGWLEjwl6037Lb+oWz6EuWFf2m4PZvLTfy98TGvYcNdVaGePksaz91hhilJibibUBarGSVcFfQazC2LIj7FT58SWJrLEazROPwaqdS9MuZ5blLNSij33jB4FzO7f7QgaXJjTcuWnb0G1zYKxgXTHrlCelODnvus78pd/IG+iWCc25/0BLRHyU3vHm21gkBx/pvnSFm+KldJY0QApxxxdwQEfU5TQJ3nUclozn1lPLxgCCIdqoBmcIpY5Umq3/gIrJdSpcp6d6VqnqYcW9zsT2+tThyalvcW77FE2ork5WjYDcu4UhhR3cl7nUNGG7aaToCprj7P00NUbKiNfVxQoQKzjJwxaUsTY8JRHezlsloGcmN0WPCimw39so/xxY56dHhU8eLw2cK7PIJPfX5/PHy2D9O37g3cvo7EPNRrJV/S6/CLCuye1XPvi9r9n1ZhHNja2pII1pTSHPFAztBkh5C+h4Y8JI9n++GUl9REhMj5ahtxXYWrrz9JJX6WtQkEU1E/PBkLILfHTk5Ipn8LOhKmD2mlDqSSn0mynJZmvkG2a0YEqwZ8G3eyuWkEahEP8dKpthH+/btwR8/IqVoBvw1Rrz8Z8AjOI3fH/n5NcCPmzVjrZ0Qy3cSA6yZhllpxZAGr2ghNa98V4deK1hnb3AYgSTxQHniV4SSz+/Q4VSDHvrN59v1mlNC/BR0FS4spjj/VAipptOKIXPOCIXB6m2H2qBAyo+Gq6M3f3Yf8uGEINvVaBP6HdDZcDRxaxjYeca0qps0Si5Xm0w0qBVDQmJn6lTGn1Iq1ukYObBg8EwCmInGh8NR2AiRthF0tzRMqRVs2yEH/+TEUES0YkiIkS+84WMpgb0GuzYa9pn/aIS+sXnRYvcK8AwdZ4s6S4+RIBpbK4Y0cmsCsYVNFQEWp4ILORb3c7TAYM4mNZViTnUiriuMei6tGDL3GqmX9gL7rRgyL7Vc6VL2weLkFNg6xOZFSEi5TuMsxSg8iYXrxCd0NtP9mlcrhgTxW8Ou8ddhVQqnCo2g0v2AxggU1J3ZXulg1k3thhAbiy1rGp6tGDKbBlNjcvGyx+g8IQC0WmcGdGqdyxEYR4qmMwlnL2k6pcb8coZoAyP10Is1pC9r37184hkk3jBy+asr134hYZTIzmGISdGJ4ppeqLwetQ3I+KDW+n3e2UMe0QL0axqcuv3QlBKK/YlKfJTuHSLCP0doqdRD2g9mbKlUUmcnVAX7UN44VKdxqS7MRPACZmTa0dFo0bdK/RJlRgkbCfTgR1/esndZUE/pTY+W8dRDRaOpw8wBjX8VtQ1IvX9Fq5HfaUP+3zv74CZkK1xIjF4//R4UOE71EmquVZUK/31XOrM8nz8/Q9F4vrxq/f5enBNI8TZDp76HI3eJIVwBm552bRljTTcXHH4IMUAOvpqEwzm0vcGBqOdiU2NSoq/hUyCNjzJe10zFkZNHkj37PsG5swMDr7luZDCxcd8xePvsYtlxJ5/vqHZ1DUZlPPqyVKofp50jkNGGMwyTbvnXxeunT5BQ1G8NdRYJahpaS1yH4DBSoeKsM5Yrx4SIsqvLY4SnNUds+DEPAmlMJQFoGKezPVexkvNpHNr+irM9rZekEPYPOedXx61H7+IIfMmNR6/AT1e45XwL4zDCwfGlfK64+k6/YaUTRJ2nzEidIVmNFI9PPINi41hksFQ9JNR06bEf/OIBBJF646PXSiWmb1eAwNUYlerUPCFMbeQfUPVRFyFGtzHF9vaP4dT3fRyWkJYVw+VDOy4fenH58BFhxzYIKxrTa0K6t5Vb/npx+NQuXTj6tzhaQJOXr1xohGCqq3fvek+KV5pfB3mv4dx9/X7+FzeBq/Ep3yeLq3AdJOZ9HcSs6ut0HYR5x3WQQAzhNKivgziug8p/fJ7roJAFNZ16A4N+8A1Q6/sBfLYvpwQwG8LU2HNc0M3CEGeB6SvT2rjkerctHIC8XBM4XX/OcWU6ROM+/+4DuDLtBA1dteLp24MrU0R04Z+KFQ7qRDFl2MLPggcWPPA/e+C/jdLSi+ShaqUAAAAASUVORK5CYII=\\\"></p><p><a href=\\\"https://www.thrio.com\\\" target=\\\"_blank\\\">www.thrio.com</a></p><p>5230 Las Virgenes Rd. Suite 210</p><p>Calabasas, CA 91302</p><p>+1 858.299.7191</p>\"\n                    }\n                },\n                \"status\": 0\n            },\n            \"state\": \"history\",\n            \"actions\": []\n        },\n        {\n            \"createdAt\": 1562616245957,\n            \"modifiedAt\": 1562616248351,\n            \"objectType\": \"workitem\",\n            \"data\": {\n                \"emailAddress\": \"lance.fried@thio.com\"\n            },\n            \"mute\": 0,\n            \"record\": 0,\n            \"chatMessages\": [],\n            \"tenantId\": \"thrio\",\n            \"_id\": \"SM7cd42353e351345a88b3003e32489783\",\n            \"workitemId\": \"SM7cd42353e351345a88b3003e32489783\",\n            \"queues\": [],\n            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n            \"from\": \"+18582480098\",\n            \"to\": \"+18582120301\",\n            \"channelType\": \"sms\",\n            \"type\": \"InboundSMS\",\n            \"terminatedAt\": 1562616248351,\n            \"dispositionedAt\": 1562616248351,\n            \"campaignId\": \"5c8c5765b6c58500014fe145\",\n            \"workflowStack\": {\n                \"currentActionId\": \"0\",\n                \"currentStateId\": \"5bb8d286b9653f1e4b29db60\",\n                \"inFunction\": 0\n            },\n            \"timeEvents\": [\n                {\n                    \"duration\": 1562616248351,\n                    \"startime\": 0,\n                    \"endtime\": 1562616248351,\n                    \"type\": \"workflowterminated\"\n                }\n            ],\n            \"regionId\": \"us-west-2\",\n            \"isOpen\": true,\n            \"time\": {\n                \"currentDayOfMonth\": 8,\n                \"currentDayOfWeek\": 1,\n                \"currentHour\": 13,\n                \"currentYear\": 2019,\n                \"currentMin\": 4,\n                \"currentSec\": 5\n            },\n            \"businessEvents\": {\n                \"OpenHours\": true\n            },\n            \"smsMessages\": [\n                {\n                    \"toId\": \"+18582120301\",\n                    \"fileContentSize\": 0,\n                    \"yes\": false,\n                    \"textMsg\": \"Lance.fried@thio.com\",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"+18582480098\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582480098\",\n                            \"timestamp\": 1562616245957,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"isEmail\": true,\n                    \"id\": \"SM7cd42353e351345a88b3003e32489783\",\n                    \"email\": \"lance.fried@thio.com\",\n                    \"timestamp\": 1562616245957\n                },\n                {\n                    \"toId\": \"+18582480098\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582120301\",\n                            \"timestamp\": 1562616246584,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Great. Give us a moment and then check your email. \",\n                    \"id\": \"SMbef65033479248ce814ec5ad7e9adf01\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"+18582120301\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1562616246584\n                }\n            ],\n            \"smsMessageStatus\": 200,\n            \"currentSMSMessage\": {\n                \"toId\": \"+18582120301\",\n                \"fileContentSize\": 0,\n                \"yes\": false,\n                \"textMsg\": \"Lance.fried@thio.com\",\n                \"priority\": false,\n                \"type\": \"CLIENT\",\n                \"fromId\": \"+18582480098\",\n                \"fileContentType\": \"\",\n                \"filename\": \"\",\n                \"viewedBy\": [\n                    {\n                        \"userId\": \"+18582480098\",\n                        \"timestamp\": 1562616245957,\n                        \"status\": \"delivered\"\n                    }\n                ],\n                \"name\": \"RealtimeMessage\",\n                \"isEmail\": true,\n                \"id\": \"SM7cd42353e351345a88b3003e32489783\",\n                \"email\": \"lance.fried@thio.com\",\n                \"timestamp\": 1562616245957\n            },\n            \"contact\": {\n                \"lastName\": \"Fried\",\n                \"notes\": {\n                    \"count\": 3,\n                    \"total\": 0,\n                    \"objects\": [\n                        {\n                            \"createdAt\": 1513685611668,\n                            \"deletedAt\": 0,\n                            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                            \"createdBy\": \"5a3861ffd5fb1d40fade0a29\",\n                            \"contactnoteId\": \"5a39026bb274690001b3cfc1\",\n                            \"modifiedAt\": 1513685611668,\n 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\"total\": 0,\n                    \"objects\": [\n                        {\n                            \"createdAt\": 1538649857226,\n                            \"deletedAt\": 0,\n                            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"modifiedAt\": 1538649857226,\n                            \"tenantId\": \"thrio\",\n                            \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"_id\": \"5bb5ef01de80d80001d4b3a5\",\n                            \"insightId\": \"5a6a1719992c1a0001af67ba\",\n                            \"contactinsightId\": \"5bb5ef01de80d80001d4b3a5\",\n                            \"expansions\": {\n                                \"contactId\": {\n                                    \"lastName\": \"Fried\",\n                                    \"modifiedAt\": 1562616246216,\n                                    \"timezone\": \"America/New_York\",\n                                    \"objectType\": \"contact\",\n                                    \"createdAt\": 1513536628286,\n                                    \"modifiedBy\": \"5beddcc3856816536cf2f1e0\",\n                                    \"email\": \"lance.fried@thio.com\",\n                                    \"preferenceSMS\": true,\n                                    \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                                    \"mobile\": \"+18582480098\",\n                                    \"firstName\": \"Lance\",\n                                    \"accountId\": \"5a308db8b274690001b3cf87\",\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"phone\": \"+18582480098\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Lance Fried\",\n                                    \"_id\": \"5a36bc74b274690001b3cfb8\",\n                                    \"preferenceChat\": false\n                                },\n                                \"insightId\": {\n                                    \"localizations\": {\n                                        \"name\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \"Facet Cautiousness\"\n                                            }\n                                        },\n                                        \"description\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \" Sales Insight - Facet Cautiousness\"\n                                            }\n              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sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); float: none; display: inline !important;\\\">&nbsp;</span><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">prefers to<strong>&nbsp;think through possibilities</strong> carefully before acting.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Present a <strong>range of options</strong> for purchasing your product/service.&nbsp;</span><ul><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">For example, offer Plans A, B, and C for how <span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span> can proceed.&nbsp;</span><ul><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Detail the cost, time, and expected results/ROI for each one.</span></li></ul></li></ul></li></ul>\",\n                                    \"createdAt\": 1516902169233,\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Facet Cautiousness\",\n                                    \"trait\": \"facet_cautiousness\",\n                                    \"modifiedBy\": \"5955b60cee2f257144bd778e\",\n                                    \"_id\": \"5a6a1719992c1a0001af67ba\",\n                                    \"insightId\": \"5a6a1719992c1a0001af67ba\"\n                                }\n                            },\n                            \"objectType\": \"contactinsight\"\n                        },\n                        {\n                            \"createdAt\": 1538649872266,\n                            \"deletedAt\": 0,\n                            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"modifiedAt\": 1538649872266,\n                            \"tenantId\": \"thrio\",\n                            \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"_id\": \"5bb5ef1054855900010868ee\",\n                            \"insightId\": \"5a69d0c3992c1a0001af67b1\",\n                            \"contactinsightId\": \"5bb5ef1054855900010868ee\",\n                            \"expansions\": {\n                                \"contactId\": {\n                                    \"lastName\": \"Fried\",\n                                    \"modifiedAt\": 1562616246216,\n                                    \"timezone\": \"America/New_York\",\n                                    \"objectType\": \"contact\",\n                                    \"createdAt\": 1513536628286,\n                                    \"modifiedBy\": \"5beddcc3856816536cf2f1e0\",\n                                    \"email\": \"lance.fried@thio.com\",\n                                    \"preferenceSMS\": true,\n                                    \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                                    \"mobile\": \"+18582480098\",\n                                    \"firstName\": \"Lance\",\n                                    \"accountId\": \"5a308db8b274690001b3cf87\",\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"phone\": \"+18582480098\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Lance Fried\",\n                                    \"_id\": \"5a36bc74b274690001b3cfb8\",\n                                    \"preferenceChat\": false\n                                },\n                                \"insightId\": {\n                                    \"localizations\": {\n                                        \"name\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \"Need Challenge\"\n                                            }\n                                        },\n                                        \"description\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \" Sales Insight - Needs Challenge\"\n                                            }\n                                        }\n                                    },\n                                    \"modifiedAt\": 1517094081072,\n                                    \"description\": \" Sales Insight - Needs Challenge\",\n                                    \"objectType\": \"insight\",\n                                    \"insight\": \"<ul><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\"><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span> has an urge to <strong>achieve</strong>, <strong>succeed</strong>, and take on <strong>challenges</strong>.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Frame <span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}&nbsp;</span>as the <strong>real winner</strong> in this decision.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Emphasize that colleagues/supervisors will see <span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span> positively for choosing your product/service.&nbsp;</span><ul><li><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">&nbsp;will be credited with the ROI or increase in sales, efficiency, or other goals met thanks to the product/service.</span></li></ul></li></ul>\",\n                                    \"createdAt\": 1516884163249,\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Need Challenge\",\n                                    \"trait\": \"need_challenge\",\n                                    \"modifiedBy\": \"5a668046fdf1910001471afc\",\n                                    \"_id\": \"5a69d0c3992c1a0001af67b1\",\n                                    \"insightId\": \"5a69d0c3992c1a0001af67b1\"\n                                }\n                            },\n                            \"objectType\": \"contactinsight\"\n                        },\n                        {\n                            \"createdAt\": 1538649894101,\n                            \"deletedAt\": 0,\n                            \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"modifiedAt\": 1538649894101,\n                            \"tenantId\": \"thrio\",\n                            \"modifiedBy\": \"5856910dd1cde32bc192b8ea\",\n                            \"_id\": \"5bb5ef26de80d80001d4b3a6\",\n                            \"insightId\": \"5a69d1ba992c1a0001af67b2\",\n                            \"contactinsightId\": \"5bb5ef26de80d80001d4b3a6\",\n                            \"expansions\": {\n                                \"contactId\": {\n                                    \"lastName\": \"Fried\",\n                                    \"modifiedAt\": 1562616246216,\n                                    \"timezone\": \"America/New_York\",\n                                    \"objectType\": \"contact\",\n                                    \"createdAt\": 1513536628286,\n                                    \"modifiedBy\": \"5beddcc3856816536cf2f1e0\",\n                                    \"email\": \"lance.fried@thio.com\",\n                                    \"preferenceSMS\": true,\n                                    \"contactId\": \"5a36bc74b274690001b3cfb8\",\n                                    \"mobile\": \"+18582480098\",\n                                    \"firstName\": \"Lance\",\n                                    \"accountId\": \"5a308db8b274690001b3cf87\",\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"phone\": \"+18582480098\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Lance Fried\",\n                                    \"_id\": \"5a36bc74b274690001b3cfb8\",\n                                    \"preferenceChat\": false\n                                },\n                                \"insightId\": {\n                                    \"localizations\": {\n                                        \"name\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \"Need Structure\"\n                                            }\n                                        },\n                                        \"description\": {\n                                            \"en\": {\n                                                \"language\": \"en\",\n                                                \"value\": \" Sales Insight - Needs Structure\"\n                                            }\n                                        }\n                                    },\n                                    \"modifiedAt\": 1517899143196,\n                                    \"description\": \" Sales Insight - Needs Structure\",\n                                    \"objectType\": \"insight\",\n                                    \"insight\": \"<ul><li><span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">&nbsp;prefers when things are <strong>organized</strong> and <strong>under control</strong>.</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Offer a clear sense of the process, with well-defined <strong>timelines</strong>, <strong>dates</strong>, and <strong>next steps</strong>.&nbsp;</span></li><li><span style=\\\"font-family: Verdana,Geneva,sans-serif;\\\">Have&nbsp;<strong>regular check-ins</strong> and <strong>updates</strong> to keep <span style=\\\"color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\\\">${contactInformation.firstName}</span> comfortable and confident in working with you.</span></li></ul>\",\n                                    \"createdAt\": 1516884410323,\n                                    \"deletedAt\": 0,\n                                    \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n                                    \"tenantId\": \"thrio\",\n                                    \"name\": \"Need Structure\",\n                                    \"trait\": \"need_structure\",\n                                    \"modifiedBy\": \"5a135b48dc081f24b6045ff2\",\n                                    \"_id\": \"5a69d1ba992c1a0001af67b2\",\n                                    \"insightId\": \"5a69d1ba992c1a0001af67b2\"\n                                }\n                            },\n                            \"objectType\": \"contactinsight\"\n                        }\n                    ]\n                },\n                \"notifications\": {\n                    \"count\": 0,\n                    \"total\": 0\n                },\n                \"preferenceChat\": false\n            },\n            \"state\": \"history\",\n            \"actions\": []\n        },\n        {\n            \"createdAt\": 1562616215572,\n            \"modifiedAt\": 1562616219489,\n            \"objectType\": \"workitem\",\n            \"data\": {\n                \"name\": \"contactInformation.firstName\",\n         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\"duration\": 1562616219489,\n                    \"startime\": 0,\n                    \"endtime\": 1562616219489,\n                    \"type\": \"workflowterminated\"\n                }\n            ],\n            \"actions\": [],\n            \"regionId\": \"us-west-2\",\n            \"state\": \"history\",\n            \"isOpen\": true,\n            \"time\": {\n                \"currentDayOfMonth\": 8,\n                \"currentDayOfWeek\": 1,\n                \"currentHour\": 13,\n                \"currentYear\": 2019,\n                \"currentMin\": 3,\n                \"currentSec\": 39\n            },\n            \"businessEvents\": {\n                \"OpenHours\": true\n            },\n            \"smsMessages\": [\n                {\n                    \"toId\": \"+18582480098\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"8582120301\",\n                            \"timestamp\": 1562616216100,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"contactInformation.firstName, what's your email address?\",\n                    \"id\": \"SMaa7fa2c2921e4280b8e312abde5acbc4\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"8582120301\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1562616216100\n                }\n            ],\n            \"smsMessageStatus\": 200,\n            \"surveyResult\": {\n                \"5c7d846744e9fc00013ab947\": {\n                    \"page\": 0,\n                    \"radio-5c7d849379c236c00caf130d\": {\n                        \"question\": \"Hi ${contactInformation.firstName}, are you looking for a new CCaas platform?  \",\n                        \"value\": \"yes\"\n                    },\n                    \"exhibitorCheck\": {\n                        \"question\": \"Are you looking to pick a CCaaS provider within the next 2 quarters? \",\n                        \"value\": \"yes\"\n                    },\n                    \"boothNumber\": {\n                        \"question\": \"Great! How many agents are you looking to onboard? \",\n                        \"value\": \"50\"\n                    },\n                    \"companyName\": {\n                        \"question\": \"What's the name of your company? \",\n                        \"value\": \"ABC Inc.\"\n                    },\n                    \"speaker\": {\n                        \"question\": \"What's the feature or capability you're most interested in from a CCaaS platform? \",\n                        \"value\": \"\"\n                    },\n                    \"purchaseCheck\": {\n                        \"question\": \"Do you have budget approval for your purchase already? \",\n                        \"value\": false\n                    },\n                    \"presenter\": {\n                        \"question\": \"So ${contactInformation.name}, are you able to approve this purchase if it ends up working for you? \",\n                        \"value\": \"no\"\n                    },\n                    \"speakingTime\": {\n                        \"question\": \"When are you looking to pick a platform? 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Lance, can we give you a quick call to show how Thrio works?\",\n                    \"id\": \"SMbf1fb09b719a4da0b8820bb6fb3fb73a\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"+18582120301\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1562616120691\n                },\n                {\n                    \"toId\": \"+18582120301\",\n                    \"fileContentSize\": 0,\n                    \"yes\": true,\n                    \"textMsg\": \"Sure \",\n                    \"priority\": false,\n                    \"type\": \"CLIENT\",\n                    \"fromId\": \"+18582480098\",\n                    \"fileContentType\": \"\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582480098\",\n                            \"timestamp\": 1562616135804,\n                            \"status\": \"delivered\"\n                        }\n                    ],\n                    \"name\": \"RealtimeMessage\",\n                    \"isEmail\": false,\n                    \"id\": \"SM696e7f1d3810f1c124cd6b29fd282031\",\n                    \"timestamp\": 1562616135804\n                },\n                {\n                    \"toId\": \"+18582480098\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"+18582120301\",\n                            \"timestamp\": 1562616135980,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Great! Thrio will call you shortly.\",\n                    \"id\": \"SM69cc03b20f58440a8c584f1e2cefec05\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"+18582120301\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1562616135980\n                }\n            ],\n            \"smsMessageStatus\": 200,\n            \"currentSMSMessage\": {\n                \"toId\": \"+18582120301\",\n                \"fileContentSize\": 0,\n                \"yes\": true,\n                \"textMsg\": \"Sure \",\n                \"priority\": false,\n                \"type\": \"CLIENT\",\n                \"fromId\": \"+18582480098\",\n                \"fileContentType\": \"\",\n                \"filename\": \"\",\n                \"viewedBy\": [\n                    {\n                        \"userId\": \"+18582480098\",\n                        \"timestamp\": 1562616135804,\n                        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           \"content\": \"<!DOCTYPE html><html lang=en><head><meta name=format-detection content=email=no /><meta name=format-detection content=date=no /><style>.awl a {color: #FFFFFF; text-decoration: none;} .abml a {color: #000000; font-family: Roboto-Medium,Helvetica,Arial,sans-serif; font-weight: bold; text-decoration: none;} .adgl a {color: rgba(0, 0, 0, 0.87); text-decoration: none;} .afal a {color: #b0b0b0; text-decoration: none;} @media screen and (min-width: 600px) {.v2sp {padding: 6px 30px 0px;} .v2rsp {padding: 0px 10px;}} @media screen and (min-width: 600px) {.mdv2rw {padding: 40px 40px;}} </style><link href=//fonts.googleapis.com/css?family=Google+Sans rel=stylesheet type=text/css /></head><body style=\\\"margin: 0; padding: 0;\\\" bgcolor=#FFFFFF><table width=100% height=100% style=\\\"min-width: 348px;\\\" border=0 cellspacing=0 cellpadding=0 lang=en><tr height=32 style=\\\"height: 32px;\\\"><td></td></tr><tr align=center><td><div itemscope itemtype=//schema.org/EmailMessage><div itemprop=action itemscope itemtype=//schema.org/ViewAction><link itemprop=url href=https://accounts.google.com/AccountChooser?Email=demo@thrio.com&amp;continue=https://myaccount.google.com/alert/nt/1562378710000?rfn%3D27%26rfnc%3D1%26eid%3D-2800972362415244913%26et%3D0%26anexp%3Dgivab-fa--mdv2-fa /><meta itemprop=name content=\\\"Review Activity\\\" /></div></div><table border=0 cellspacing=0 cellpadding=0 style=\\\"padding-bottom: 20px;max-width: 516px;min-width: 220px;\\\"><tr><td width=8 style=\\\"width: 8px;\\\"></td><td><div style=\\\"border-style: solid; border-width: thin; border-color:#dadce0; border-radius: 8px; padding: 40px 20px;\\\" align=center class=mdv2rw><img width=75 height=24 src=https://www.gstatic.com/accountalerts/email/googlelogo_color_188x64dp.png style=\\\"width: 75px; height: 24px; margin-bottom: 16px;\\\"><div style=\\\"font-family: &#39;Google Sans&#39;,Roboto,RobotoDraft,Helvetica,Arial,sans-serif;border-bottom: thin solid #dadce0; color: rgba(0,0,0,0.87); line-height: 32px; padding-bottom: 24px;text-align: center; word-break: break-word;\\\"><div style=\\\"text-align: center; padding-bottom: 16px; line-height:0;\\\"><img height=33 src=https://www.gstatic.com/images/icons/material/system/2x/error_red_36dp.png></div><div style=\\\"font-size: 24px;\\\">Sign-in attempt was&nbsp;blocked</div><table align=center style=margin-top:8px;><tr style=\\\"line-height: normal;\\\"><td align=right style=padding-right:8px;><img width=20 height=20 style=\\\"width: 20px; height: 20px; vertical-align: sub; border-radius: 50%;;\\\" src=https://www.gstatic.com/accountalerts/email/anonymous_profile_photo.png></td><td><a style=\\\"font-family: &#39;Google Sans&#39;,Roboto,RobotoDraft,Helvetica,Arial,sans-serif;color: rgba(0,0,0,0.87); font-size: 14px; line-height: 20px;\\\">demo@thrio.com</a></td></tr></table></div><div style=\\\"font-family: Roboto-Regular,Helvetica,Arial,sans-serif; font-size: 14px; color: rgba(0,0,0,0.87); line-height: 20px;padding-top: 20px; text-align: left;\\\">Someone just used your password to try to sign in to your account from a non-Google app. Google blocked them, but you should check what happened. Review your account activity to make sure no one else has access.<div style=\\\"padding-top: 32px;text-align: center;\\\"><a href=https://accounts.google.com/AccountChooser?Email=demo@thrio.com&amp;continue=https://myaccount.google.com/alert/nt/1562378710000?rfn%3D27%26rfnc%3D1%26eid%3D-2800972362415244913%26et%3D0%26anexp%3Dgivab-fa--mdv2-fa target=_blank style=\\\"font-family: &#39;Google Sans&#39;,Roboto,RobotoDraft,Helvetica,Arial,sans-serif; line-height: 16px; color: #ffffff; font-weight: 400; text-decoration: none;font-size: 14px;display:inline-block;padding: 10px 24px;background-color: #D94235; border-radius: 5px; min-width: 90px;\\\">Check activity</a></div></div></div><div style=\\\"text-align: left;\\\"><div style=\\\"font-family: Roboto-Regular,Helvetica,Arial,sans-serif;color: rgba(0,0,0,0.54);font-size: 11px; line-height: 18px; padding-top: 12px; text-align: center;\\\"><div>You received this email to let you know about important changes to your Google Account and services.</div><div style=\\\"direction: ltr;\\\">&copy; 2019 Google LLC, <a class=afal style=\\\"font-family: Roboto-Regular,Helvetica,Arial,sans-serif;color: rgba(0,0,0,0.54);font-size: 11px; line-height: 18px; padding-top: 12px; text-align: center;\\\">1600 Amphitheatre Parkway, Mountain View, CA 94043, USA</a></div></div></div></td><td width=8 style=\\\"width: 8px;\\\"></td></tr></table></td></tr><tr height=32 style=\\\"height: 32px;\\\"><td></td></tr></table></body></html>\"\n                    }\n                }\n            },\n            \"responseEmail\": {\n                \"createdAt\": 1562378776727,\n                \"subject\": \"Critical security alert\",\n                \"ccAddresses\": [],\n                \"from\": \"demo@thrio.com\",\n                \"to\": \"no-reply@accounts.google.com\",\n                \"bccAddresses\": [],\n                \"toAddresses\": [\n                    {\n                        \"name\": \"no-reply@accounts.google.com\",\n                        \"email\": \"no-reply@accounts.google.com\"\n                    }\n                ],\n                \"bodyParts\": {\n                    \"2\": {\n                        \"content\": \"<br><br><br><br><br>Begin replied message:<br><br><blockquote><strong style=\\\"color: rgb(0, 0, 0);\\\">From: </strong><a href=\\\"mailto:no-reply@accounts.google.com\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\">no-reply@accounts.google.com</a><br><strong style=\\\"color: rgb(0, 0, 0);\\\">Subject: </strong>Critical security alert<br><strong style=\\\"color: rgb(0, 0, 0);\\\">Date: </strong>Friday, July 5, 2019 10:06 PM<br><strong style=\\\"color: rgb(0, 0, 0);\\\">To: </strong><a href=\\\"mailto:demo@thrio.com\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\">demo@thrio.com</a><br><br><br><!DOCTYPE html><html lang=en><head><meta name=format-detection content=email=no /><meta name=format-detection content=date=no /><style>.awl a {color: #FFFFFF; text-decoration: none;} .abml a {color: #000000; font-family: Roboto-Medium,Helvetica,Arial,sans-serif; font-weight: bold; text-decoration: none;} .adgl a {color: rgba(0, 0, 0, 0.87); text-decoration: none;} .afal a {color: #b0b0b0; text-decoration: none;} @media screen and (min-width: 600px) {.v2sp {padding: 6px 30px 0px;} .v2rsp {padding: 0px 10px;}} @media screen and (min-width: 600px) {.mdv2rw {padding: 40px 40px;}} </style><link href=//fonts.googleapis.com/css?family=Google+Sans rel=stylesheet type=text/css /></head><body style=\\\"margin: 0; padding: 0;\\\" bgcolor=#FFFFFF><table width=100% height=100% style=\\\"min-width: 348px;\\\" border=0 cellspacing=0 cellpadding=0 lang=en><tr height=32 style=\\\"height: 32px;\\\"><td></td></tr><tr align=center><td><div itemscope itemtype=//schema.org/EmailMessage><div itemprop=action itemscope itemtype=//schema.org/ViewAction><link itemprop=url href=https://accounts.google.com/AccountChooser?Email=demo@thrio.com&amp;continue=https://myaccount.google.com/alert/nt/1562378710000?rfn%3D27%26rfnc%3D1%26eid%3D-2800972362415244913%26et%3D0%26anexp%3Dgivab-fa--mdv2-fa /><meta itemprop=name content=\\\"Review Activity\\\" /></div></div><table border=0 cellspacing=0 cellpadding=0 style=\\\"padding-bottom: 20px;max-width: 516px;min-width: 220px;\\\"><tr><td width=8 style=\\\"width: 8px;\\\"></td><td><div style=\\\"border-style: solid; border-width: thin; border-color:#dadce0; border-radius: 8px; padding: 40px 20px;\\\" align=center class=mdv2rw><img width=75 height=24 src=https://www.gstatic.com/accountalerts/email/googlelogo_color_188x64dp.png style=\\\"width: 75px; height: 24px; margin-bottom: 16px;\\\"><div style=\\\"font-family: &#39;Google Sans&#39;,Roboto,RobotoDraft,Helvetica,Arial,sans-serif;border-bottom: thin solid #dadce0; color: rgba(0,0,0,0.87); line-height: 32px; padding-bottom: 24px;text-align: center; word-break: break-word;\\\"><div style=\\\"text-align: center; padding-bottom: 16px; line-height:0;\\\"><img height=33 src=https://www.gstatic.com/images/icons/material/system/2x/error_red_36dp.png></div><div style=\\\"font-size: 24px;\\\">Sign-in attempt was&nbsp;blocked</div><table align=center style=margin-top:8px;><tr style=\\\"line-height: normal;\\\"><td align=right style=padding-right:8px;><img width=20 height=20 style=\\\"width: 20px; height: 20px; vertical-align: sub; border-radius: 50%;;\\\" src=https://www.gstatic.com/accountalerts/email/anonymous_profile_photo.png></td><td><a style=\\\"font-family: &#39;Google Sans&#39;,Roboto,RobotoDraft,Helvetica,Arial,sans-serif;color: rgba(0,0,0,0.87); font-size: 14px; line-height: 20px;\\\">demo@thrio.com</a></td></tr></table></div><div style=\\\"font-family: Roboto-Regular,Helvetica,Arial,sans-serif; font-size: 14px; color: rgba(0,0,0,0.87); line-height: 20px;padding-top: 20px; text-align: left;\\\">Someone just used your password to try to sign in to your account from a non-Google app. Google blocked them, but you should check what happened. Review your account activity to make sure no one else has access.<div style=\\\"padding-top: 32px;text-align: center;\\\"><a href=https://accounts.google.com/AccountChooser?Email=demo@thrio.com&amp;continue=https://myaccount.google.com/alert/nt/1562378710000?rfn%3D27%26rfnc%3D1%26eid%3D-2800972362415244913%26et%3D0%26anexp%3Dgivab-fa--mdv2-fa target=_blank style=\\\"font-family: &#39;Google Sans&#39;,Roboto,RobotoDraft,Helvetica,Arial,sans-serif; line-height: 16px; color: #ffffff; font-weight: 400; text-decoration: none;font-size: 14px;display:inline-block;padding: 10px 24px;background-color: #D94235; border-radius: 5px; min-width: 90px;\\\">Check activity</a></div></div></div><div style=\\\"text-align: left;\\\"><div style=\\\"font-family: Roboto-Regular,Helvetica,Arial,sans-serif;color: rgba(0,0,0,0.54);font-size: 11px; line-height: 18px; padding-top: 12px; text-align: center;\\\"><div>You received this email to let you know about important changes to your Google Account and services.</div><div style=\\\"direction: ltr;\\\">&copy; 2019 Google LLC, <a class=afal style=\\\"font-family: Roboto-Regular,Helvetica,Arial,sans-serif;color: rgba(0,0,0,0.54);font-size: 11px; line-height: 18px; padding-top: 12px; text-align: center;\\\">1600 Amphitheatre Parkway, Mountain View, CA 94043, USA</a></div></div></div></td><td width=8 style=\\\"width: 8px;\\\"></td></tr></table></td></tr><tr height=32 style=\\\"height: 32px;\\\"><td></td></tr></table></body></html></blockquote>\",\n                        \"id\": 2,\n                        \"secureAttachment\": 0,\n                        \"type\": \"HTML\"\n                    }\n                }\n            },\n            \"ackEmail\": {\n                \"subject\": \"Critical security alert\",\n                \"ccAddresses\": [],\n                \"from\": \"demo@thrio.com\",\n                \"to\": \"no-reply@accounts.google.com\",\n                \"bodyParts\": {\n                    \"1\": {\n                        \"size\": 3640,\n                        \"secureAttachment\": 0,\n                        \"id\": \"1\",\n                        \"type\": \"HTML\",\n                        \"contentType\": \"text/html\",\n                        \"content\": \"<p><br></p><p>Thanks for contacting Thrio Help.</p><p><br></p><p>Your request has been received.&nbsp;The Thrio Help team is in the office 9AM-6PM EST Monday-Friday. We look forward to responding to your request as quickly as possible.&nbsp;</p><p>In the meantime,&nbsp;please check out our Help Center for answers to our most frequently asked questions.</p><p><br></p><p><strong>Cheers,</strong></p><p><strong>Help Team&nbsp;</strong></p><p><img src=\\\"data:image/png;base64,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\\\"></p>\"\n 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         \"currentYear\": 2019,\n                \"currentMin\": 4,\n                \"currentSec\": 2\n            },\n            \"businessEvents\": {\n                \"OpenHours\": true\n            },\n            \"smsMessages\": [\n                {\n                    \"toId\": \"+15123938410\",\n                    \"filename\": \"\",\n                    \"viewedBy\": [\n                        {\n                            \"userId\": \"8777500535\",\n                            \"timestamp\": 1562357032011,\n                            \"status\": \"pending\"\n                        }\n                    ],\n                    \"fileContentSize\": 0,\n                    \"name\": \"RealtimeMessage\",\n                    \"textMsg\": \"Sales TakeAway lead is calling (workitem.from).  Please respond with your MOBILE number to accept call.\",\n                    \"id\": \"SM687f8a90c7bc458fa5222f493323997f\",\n                    \"priority\": false,\n                    \"type\": \"BOT\",\n                    \"fromId\": \"8777500535\",\n                    \"fileContentType\": \"\",\n                    \"timestamp\": 1562357032011\n                }\n            ],\n            \"smsMessageStatus\": 200,\n            \"dialedAt\": 0,\n            \"workflowData\": {\n                \"keepAliveTimeout\": 120,\n                \"workflowId\": \"5c78797d7f1b553195f1fd484\"\n            },\n            \"state\": \"history\",\n            \"actions\": []\n        },\n        {\n            \"createdAt\": 1562282945047,\n            \"modifiedAt\": 1562596259652,\n            \"objectType\": \"workitem\",\n            \"data\": {},\n            \"mute\": 0,\n            \"record\": 0,\n            \"chatMessages\": [],\n            \"tenantId\": \"thrio\",\n            \"_id\": \"830ad259-aa18-4b23-9dc0-c5a24a4aa82f\",\n            \"workitemId\": \"830ad259-aa18-4b23-9dc0-c5a24a4aa82f\",\n            \"queues\": [\n                \"5856910dd1cde32bc192b90f\"\n            ],\n            \"from\": \"no-reply@accounts.google.com\",\n            \"to\": \"demo@thrio.com\",\n            \"channelType\": \"email\",\n            \"type\": \"Email\",\n            \"priority\": 1,\n            \"ownedBy\": \"agent\",\n            \"ownedById\": \"5a3861ffd5fb1d40fade0a29\",\n            \"queuedAt\": 1562282947627,\n            \"actualQueuedAt\": 1562282947880,\n            \"terminatedAt\": 1562596259652,\n            \"assignedAt\": 1562596248065,\n            \"dispositionedAt\": 1562596265357,\n            \"dispositionId\": \"5aab8058c5836b00015a1e5c\",\n            \"selectedQueue\": \"5856910dd1cde32bc192b90f\",\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"workflowStack\": {\n                \"currentActionId\": 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0,\n                    \"startime\": 1562596249317,\n                    \"endtime\": 1562596249317,\n                    \"type\": \"useractive\",\n                    \"userId\": \"5a3861ffd5fb1d40fade0a29\"\n                },\n                {\n                    \"duration\": 11587,\n                    \"startime\": 1562596248065,\n                    \"endtime\": 1562596259652,\n                    \"type\": \"userterminated\",\n                    \"userId\": \"5a3861ffd5fb1d40fade0a29\"\n                },\n                {\n                    \"duration\": 5705,\n                    \"startime\": 1562596259652,\n                    \"endtime\": 1562596265357,\n                    \"dispositionId\": \"5aab8058c5836b00015a1e5c\",\n                    \"type\": \"userdisposition\",\n                    \"userId\": \"5a3861ffd5fb1d40fade0a29\"\n                }\n            ],\n            \"actions\": [],\n            \"regionId\": \"us-west-2\",\n            \"state\": \"history\",\n            \"withACDService\": 1,\n            \"offeredAt\": 1562596240285,\n            \"isOpen\": true,\n            \"time\": {\n                \"currentDayOfMonth\": 4,\n                \"currentDayOfWeek\": 4,\n                \"currentHour\": 16,\n                \"currentYear\": 2019,\n                \"currentMin\": 29,\n                \"currentSec\": 6\n            },\n            \"email\": {\n                \"subject\": \"Critical security alert\",\n                \"ccAddresses\": [],\n                \"from\": \"no-reply@accounts.google.com\",\n                \"to\": \"demo@thrio.com\",\n                \"bodyParts\": {\n                    \"2\": {\n                        \"secureAttachment\": 0,\n                        \"id\": \"2\",\n                        \"type\": \"HTML\",\n                        \"content\": \"<!DOCTYPE html><html lang=en><head><meta name=format-detection content=email=no /><meta name=format-detection content=date=no /><style>.awl a {color: #FFFFFF; text-decoration: none;} .abml a {color: #000000; font-family: Roboto-Medium,Helvetica,Arial,sans-serif; font-weight: bold; text-decoration: none;} .adgl a {color: rgba(0, 0, 0, 0.87); text-decoration: none;} .afal a {color: #b0b0b0; text-decoration: none;} @media screen and (min-width: 600px) {.v2sp {padding: 6px 30px 0px;} .v2rsp {padding: 0px 10px;}} @media screen and (min-width: 600px) {.mdv2rw {padding: 40px 40px;}} </style><link href=//fonts.googleapis.com/css?family=Google+Sans rel=stylesheet type=text/css /></head><body style=\\\"margin: 0; padding: 0;\\\" bgcolor=#FFFFFF><table width=100% height=100% style=\\\"min-width: 348px;\\\" border=0 cellspacing=0 cellpadding=0 lang=en><tr height=32 style=\\\"height: 32px;\\\"><td></td></tr><tr align=center><td><div itemscope itemtype=//schema.org/EmailMessage><div itemprop=action itemscope itemtype=//schema.org/ViewAction><link itemprop=url href=https://accounts.google.com/AccountChooser?Email=demo@thrio.com&amp;continue=https://myaccount.google.com/alert/nt/1562282879000?rfn%3D27%26rfnc%3D1%26eid%3D3141866133384148018%26et%3D0%26anexp%3Dgivab-fa--mdv2-fa /><meta itemprop=name content=\\\"Review Activity\\\" /></div></div><table border=0 cellspacing=0 cellpadding=0 style=\\\"padding-bottom: 20px;max-width: 516px;min-width: 220px;\\\"><tr><td width=8 style=\\\"width: 8px;\\\"></td><td><div style=\\\"border-style: solid; border-width: thin; border-color:#dadce0; border-radius: 8px; padding: 40px 20px;\\\" align=center class=mdv2rw><img width=75 height=24 src=https://www.gstatic.com/accountalerts/email/googlelogo_color_188x64dp.png style=\\\"width: 75px; height: 24px; margin-bottom: 16px;\\\"><div style=\\\"font-family: &#39;Google Sans&#39;,Roboto,RobotoDraft,Helvetica,Arial,sans-serif;border-bottom: thin solid #dadce0; color: rgba(0,0,0,0.87); line-height: 32px; padding-bottom: 24px;text-align: center; word-break: break-word;\\\"><div style=\\\"text-align: center; padding-bottom: 16px; line-height:0;\\\"><img height=33 src=https://www.gstatic.com/images/icons/material/system/2x/error_red_36dp.png></div><div style=\\\"font-size: 24px;\\\">Sign-in attempt was&nbsp;blocked</div><table align=center style=margin-top:8px;><tr style=\\\"line-height: normal;\\\"><td align=right style=padding-right:8px;><img width=20 height=20 style=\\\"width: 20px; height: 20px; vertical-align: sub; border-radius: 50%;;\\\" src=https://www.gstatic.com/accountalerts/email/anonymous_profile_photo.png></td><td><a style=\\\"font-family: &#39;Google Sans&#39;,Roboto,RobotoDraft,Helvetica,Arial,sans-serif;color: rgba(0,0,0,0.87); font-size: 14px; line-height: 20px;\\\">demo@thrio.com</a></td></tr></table></div><div style=\\\"font-family: Roboto-Regular,Helvetica,Arial,sans-serif; font-size: 14px; color: rgba(0,0,0,0.87); line-height: 20px;padding-top: 20px; text-align: left;\\\">Someone just used your password to try to sign in to your account from a non-Google app. Google blocked them, but you should check what happened. Review your account activity to make sure no one else has access.<div style=\\\"padding-top: 32px;text-align: center;\\\"><a href=https://accounts.google.com/AccountChooser?Email=demo@thrio.com&amp;continue=https://myaccount.google.com/alert/nt/1562282879000?rfn%3D27%26rfnc%3D1%26eid%3D3141866133384148018%26et%3D0%26anexp%3Dgivab-fa--mdv2-fa target=_blank style=\\\"font-family: &#39;Google Sans&#39;,Roboto,RobotoDraft,Helvetica,Arial,sans-serif; line-height: 16px; color: #ffffff; font-weight: 400; text-decoration: none;font-size: 14px;display:inline-block;padding: 10px 24px;background-color: #D94235; border-radius: 5px; min-width: 90px;\\\">Check activity</a></div></div></div><div style=\\\"text-align: left;\\\"><div style=\\\"font-family: Roboto-Regular,Helvetica,Arial,sans-serif;color: rgba(0,0,0,0.54);font-size: 11px; line-height: 18px; padding-top: 12px; text-align: center;\\\"><div>You received this email to let you know about important changes to your Google Account and services.</div><div style=\\\"direction: ltr;\\\">&copy; 2019 Google LLC, <a class=afal style=\\\"font-family: Roboto-Regular,Helvetica,Arial,sans-serif;color: rgba(0,0,0,0.54);font-size: 11px; line-height: 18px; padding-top: 12px; text-align: center;\\\">1600 Amphitheatre Parkway, Mountain View, CA 94043, USA</a></div></div></div></td><td width=8 style=\\\"width: 8px;\\\"></td></tr></table></td></tr><tr height=32 style=\\\"height: 32px;\\\"><td></td></tr></table></body></html>\"\n                    }\n                }\n            },\n            \"responseEmail\": {\n                \"createdAt\": 1562282945047,\n                \"subject\": \"Critical security alert\",\n                \"ccAddresses\": [],\n                \"from\": \"demo@thrio.com\",\n                \"to\": \"no-reply@accounts.google.com\",\n                \"bccAddresses\": [],\n                \"toAddresses\": [\n                    {\n                        \"name\": \"no-reply@accounts.google.com\",\n                        \"email\": \"no-reply@accounts.google.com\"\n                    }\n                ],\n                \"bodyParts\": {\n                    \"2\": {\n                        \"content\": \"<br><br><br><br><br>Begin replied message:<br><br><blockquote><strong style=\\\"color: rgb(0, 0, 0);\\\">From: </strong><a href=\\\"mailto:no-reply@accounts.google.com\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\">no-reply@accounts.google.com</a><br><strong style=\\\"color: rgb(0, 0, 0);\\\">Subject: </strong>Critical security alert<br><strong style=\\\"color: rgb(0, 0, 0);\\\">Date: </strong>Thursday, July 4, 2019 7:29 PM<br><strong style=\\\"color: rgb(0, 0, 0);\\\">To: </strong><a href=\\\"mailto:demo@thrio.com\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\">demo@thrio.com</a><br><br><br><!DOCTYPE html><html lang=en><head><meta name=format-detection content=email=no /><meta name=format-detection content=date=no /><style>.awl a {color: #FFFFFF; text-decoration: none;} .abml a {color: #000000; font-family: Roboto-Medium,Helvetica,Arial,sans-serif; font-weight: bold; text-decoration: none;} .adgl a {color: rgba(0, 0, 0, 0.87); text-decoration: none;} .afal a {color: #b0b0b0; text-decoration: none;} @media screen and (min-width: 600px) {.v2sp {padding: 6px 30px 0px;} .v2rsp {padding: 0px 10px;}} @media screen and (min-width: 600px) {.mdv2rw {padding: 40px 40px;}} </style><link href=//fonts.googleapis.com/css?family=Google+Sans rel=stylesheet type=text/css /></head><body style=\\\"margin: 0; padding: 0;\\\" bgcolor=#FFFFFF><table width=100% height=100% style=\\\"min-width: 348px;\\\" border=0 cellspacing=0 cellpadding=0 lang=en><tr height=32 style=\\\"height: 32px;\\\"><td></td></tr><tr align=center><td><div itemscope itemtype=//schema.org/EmailMessage><div itemprop=action itemscope itemtype=//schema.org/ViewAction><link itemprop=url href=https://accounts.google.com/AccountChooser?Email=demo@thrio.com&amp;continue=https://myaccount.google.com/alert/nt/1562282879000?rfn%3D27%26rfnc%3D1%26eid%3D3141866133384148018%26et%3D0%26anexp%3Dgivab-fa--mdv2-fa /><meta itemprop=name content=\\\"Review Activity\\\" /></div></div><table border=0 cellspacing=0 cellpadding=0 style=\\\"padding-bottom: 20px;max-width: 516px;min-width: 220px;\\\"><tr><td width=8 style=\\\"width: 8px;\\\"></td><td><div style=\\\"border-style: solid; border-width: thin; border-color:#dadce0; border-radius: 8px; padding: 40px 20px;\\\" align=center class=mdv2rw><img width=75 height=24 src=https://www.gstatic.com/accountalerts/email/googlelogo_color_188x64dp.png style=\\\"width: 75px; height: 24px; margin-bottom: 16px;\\\"><div style=\\\"font-family: &#39;Google Sans&#39;,Roboto,RobotoDraft,Helvetica,Arial,sans-serif;border-bottom: thin solid #dadce0; color: rgba(0,0,0,0.87); line-height: 32px; padding-bottom: 24px;text-align: center; word-break: break-word;\\\"><div style=\\\"text-align: center; padding-bottom: 16px; line-height:0;\\\"><img height=33 src=https://www.gstatic.com/images/icons/material/system/2x/error_red_36dp.png></div><div style=\\\"font-size: 24px;\\\">Sign-in attempt was&nbsp;blocked</div><table align=center style=margin-top:8px;><tr style=\\\"line-height: normal;\\\"><td align=right style=padding-right:8px;><img width=20 height=20 style=\\\"width: 20px; height: 20px; vertical-align: sub; border-radius: 50%;;\\\" src=https://www.gstatic.com/accountalerts/email/anonymous_profile_photo.png></td><td><a style=\\\"font-family: &#39;Google Sans&#39;,Roboto,RobotoDraft,Helvetica,Arial,sans-serif;color: rgba(0,0,0,0.87); font-size: 14px; line-height: 20px;\\\">demo@thrio.com</a></td></tr></table></div><div style=\\\"font-family: Roboto-Regular,Helvetica,Arial,sans-serif; font-size: 14px; color: rgba(0,0,0,0.87); line-height: 20px;padding-top: 20px; text-align: left;\\\">Someone just used your password to try to sign in to your account from a non-Google app. Google blocked them, but you should check what happened. Review your account activity to make sure no one else has access.<div style=\\\"padding-top: 32px;text-align: center;\\\"><a href=https://accounts.google.com/AccountChooser?Email=demo@thrio.com&amp;continue=https://myaccount.google.com/alert/nt/1562282879000?rfn%3D27%26rfnc%3D1%26eid%3D3141866133384148018%26et%3D0%26anexp%3Dgivab-fa--mdv2-fa target=_blank style=\\\"font-family: &#39;Google Sans&#39;,Roboto,RobotoDraft,Helvetica,Arial,sans-serif; line-height: 16px; color: #ffffff; font-weight: 400; text-decoration: none;font-size: 14px;display:inline-block;padding: 10px 24px;background-color: #D94235; border-radius: 5px; min-width: 90px;\\\">Check activity</a></div></div></div><div style=\\\"text-align: left;\\\"><div style=\\\"font-family: Roboto-Regular,Helvetica,Arial,sans-serif;color: rgba(0,0,0,0.54);font-size: 11px; line-height: 18px; padding-top: 12px; text-align: center;\\\"><div>You received this email to let you know about important changes to your Google Account and services.</div><div style=\\\"direction: ltr;\\\">&copy; 2019 Google LLC, <a class=afal style=\\\"font-family: Roboto-Regular,Helvetica,Arial,sans-serif;color: rgba(0,0,0,0.54);font-size: 11px; line-height: 18px; padding-top: 12px; text-align: center;\\\">1600 Amphitheatre Parkway, Mountain View, CA 94043, USA</a></div></div></div></td><td width=8 style=\\\"width: 8px;\\\"></td></tr></table></td></tr><tr height=32 style=\\\"height: 32px;\\\"><td></td></tr></table></body></html></blockquote>\",\n                        \"id\": 2,\n                        \"secureAttachment\": 0,\n                        \"type\": \"HTML\"\n                    }\n                }\n            },\n            \"ackEmail\": {\n                \"subject\": \"Critical security alert\",\n                \"ccAddresses\": [],\n                \"from\": \"demo@thrio.com\",\n                \"to\": \"no-reply@accounts.google.com\",\n                \"bodyParts\": {\n                    \"1\": {\n                        \"size\": 3640,\n                        \"secureAttachment\": 0,\n                        \"id\": \"1\",\n                        \"type\": \"HTML\",\n                        \"contentType\": \"text/html\",\n                        \"content\": \"<p><br></p><p>Thanks for contacting Thrio Help.</p><p><br></p><p>Your request has been received.&nbsp;The Thrio Help team is in the office 9AM-6PM EST Monday-Friday. We look forward to responding to your request as quickly as possible.&nbsp;</p><p>In the meantime,&nbsp;please check out our Help Center for answers to our most frequently asked questions.</p><p><br></p><p><strong>Cheers,</strong></p><p><strong>Help Team&nbsp;</strong></p><p><img 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\"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    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    },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"description\": \"Catasys Main Menu\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b429de80d80001d4b354\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Main Options\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239563\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 1 Care Coach\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                 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        \"transitionId\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    317,\n                                    284.823699444955,\n                                    327,\n                                    284.823699444955,\n                                    347.261423749154,\n                                    284.823699444955,\n                                    347.261423749154,\n                                    116.676300555045,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For 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                                 ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n    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                \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"328.99999999999994 459.00000000000045\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\",\n                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                      {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                  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\"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n     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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate 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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                            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                         \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n      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Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n        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\"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\",\n                            \"__gohashid\": 7331\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -237.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    76,\n                                    186.00000000000006,\n                                    76,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-320.9999999999998 -64.00000000000001\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 7380\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"If Email address is sent instead of upgrade\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n             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more information\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980528\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARDE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": 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                  },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    -526.9999999999999,\n                                    13.073522802176875,\n                                    -516.9999999999999,\n                                    13.073522802176875,\n                                    -516,\n                                    13.073522802176875,\n                                    -516,\n                                    140,\n                                    -476,\n                                    140,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    47.073522802176875,\n                                    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\"refId1558353980534\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-609.9999999999999 6.249823357222141\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 7429\n                        },\n                        {\n                            \"name\": \"Check if 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\"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251542\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251545\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558094086269\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558094086271\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 273\",\n                    \"__gohashid\": 125086,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c77530aa8d4acccc51221b1\",\n                            \"__gohashid\": 7547\n                        }\n                    ]\n                },\n                \"5c7756658a3cf814f2fab037\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7756658a3cf814f2fab037\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait up to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980568\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980570\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                 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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n        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\"C\": -173,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 178.96886215209972,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 188.96886215209972,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                }\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1564410019414\",\n                            \"id\": \"refId1565100597142\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-266 -43.00000000000003\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"refId1564410019414\"\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1564429692200,\n            \"finalWorkitemStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Rose SMS\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"SMS Campaign for Inbound / Oubound\"\n                    }\n                }\n            },\n            \"campaignId\": \"5d3f4d7c6af61e00014e73dd\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": true,\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"createdBy\": \"5a736d026656f800019f75e2\",\n            \"useForPredictive\": false,\n            \"name\": \"Rose SMS\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5d3f4d7c6af61e00014e73dd\",\n            \"callerId\": \"+17472200299\",\n            \"useForFax\": false\n        }\n    ]\n}"},{"id":"eb895fbf-8a8b-493f-a249-1481bf8f150d","name":"Search Object Response Example","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":{"raw":"{{domain}}/data/api/types/{{object}}?q=*","host":["{{domain}}"],"path":["data","api","types","{{object}}"],"query":[{"key":"q","value":"*"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Tue, 13 Aug 2019 16:08:53 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n    \"count\": 22,\n    \"total\": 22,\n    \"previous\": \"0\",\n    \"next\": \"22\",\n    \"objects\": [\n        {\n            \"addresses\": [\n                \"8582997191\"\n            ],\n            \"modifiedAt\": 1565636584089,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": 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  {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"_selected\": true,\n                            \"id\": \"refId1565636209315\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"properties\": {\n                                \"promptId\": \"59567ffda798c90678770d18\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                  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                                 ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 607,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -399,\n                                            \"D\": 14.561924743652327,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -389,\n                                            \"D\": 14.561924743652327,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": 14.561924743652327,\n     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                          \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 608,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -399,\n                                            \"D\": 48.56192474365233,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -389,\n                                            \"D\": 48.56192474365233,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -368.7385762508461,\n                                            \"D\": 48.56192474365233,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -368.7385762508461,\n                                            \"D\": -169.06192474365233,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -482.00000000000006,\n                                            \"D\": -169.06192474365233,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -482.00000000000006,\n                                            \"D\": -159.06192474365233,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 6\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5b745e73a434273d03796416\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209321\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5b745e735c7b2c9cf4d23913\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5b745e73058c5365d46a3b80\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5b745e7348f50d13284fb508\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5b745e7390d1a77fad2fd100\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5b745e73a434273d03796416\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-482.00000000000006 -34\",\n                    \"__gohashid\": 5690,\n                    \"_actions\": [],\n                    \"_start\": {\n                        \"key\": 1,\n                        \"category\": \"Start\",\n                        \"text\": \"Start\",\n                        \"__gohashid\": 11515,\n                        \"loc\": \"-111.22665990785106 -249.22665990785111\"\n                    },\n                    \"_end\": {\n                        \"key\": 2,\n                        \"category\": \"End\",\n                        \"text\": \"End\",\n                        \"__gohashid\": 11516,\n                        \"loc\": 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                             ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please Hold\"\n                                    }\n                                }\n                            },\n                            \"_icon\": \"icon-playprompt\",\n                            \"_selected\": true\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"type\": \"enterqueue\",\n                            \"properties\": {\n                                \"name\": \"Queue - Support\",\n                                \"queues\": [\n                                    \"5a135cc7dc081f24b6045ffc\"\n                                ],\n                                \"priority\": \"1\",\n                                \"condition\": {\n                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Music\",\n                                \"stateId\": \"5a136e77846b35ba6b1cd01c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -423.0029341491944,\n                                    261.05581594983715,\n                                    -413.0029341491944,\n                                    261.05581594983715,\n                                    -229.00293414919452,\n                                    261.05581594983715,\n                                    -229.00293414919452,\n                                    332.3398949719153,\n            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\"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"128.99999999999986 -66.99999999999994\",\n                    \"__gohashid\": 11531\n                },\n                \"5bbcefedf86afc3d5f563a5a\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Wait SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"description\": \"Wait for SMS Messages from Agent or Consumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf157b2dc1ba3c4021088\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'USER'\"\n                                      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\"transitionId\": \"5bbcf09338a889060d3c9551\",\n                            \"description\": \"Handle User Message\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Handle Consumer Message\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf192d85bedd256f1e999\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": 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        \"transitionId\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    317,\n                                    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                                 ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n    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                \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"328.99999999999994 459.00000000000045\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"__gohashid\": 173620\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.0000000000002,\n                                    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                      {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                  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             {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                     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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate 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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n      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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n 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\"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                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                           \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                     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       \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": 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                         },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    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       \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n                                        \"name\": \"Trade Show Lead\"\n                                    }\n                                },\n                                \"dispositionId\": \"5c8beda802e2f60001b88e0d\"\n                            },\n                            \"type\": \"sendemail\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -490,\n                                    500.823699444955,\n                                    -480,\n                                    500.823699444955,\n                                    -476,\n                                    500.823699444955,\n                                    -476,\n                                    380,\n                                    348,\n                                    380,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c788ff74a2f70ff83ea9db0\"\n                        }\n                    ],\n                    \"name\": \"SMS to Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788fbbd2134d04191c8bb1\",\n                    \"key\": \"5c788fbbd2134d04191c8bb1\",\n                    \"location\": \"-573 477\",\n                    \"loc\": \"-623 444\",\n                    \"__gohashid\": 580500,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c788ff74a2f70ff83ea9db0\",\n                            \"__gohashid\": 174074\n                        }\n                    ]\n                },\n                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        \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Sales Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\"\n                        }\n                    ],\n                    \"name\": \"Inbound Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"key\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"location\": \"614 -41.66667175292969\",\n                    \"loc\": \"583 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          \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"icon\": \"icon-transition\",\n                            \"id\": \"refId1558480251581\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"key\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"location\": \"186.00000000000006 234.00000000000023\",\n                    \"loc\": \"-264 -102\",\n                    \"__gohashid\": 16302,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf09338a889060d3c9551\",\n                            \"__gohashid\": 7223\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"__gohashid\": 7228\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\",\n                            \"__gohashid\": 7233\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    411.99999999999994,\n                                    482.8236994449552,\n                                    421.99999999999994,\n                                    482.8236994449552,\n                                    421.99999999999994,\n                                    123.67630055504549,\n                                    304,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": 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               \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.00000000000023,\n                                    517.8548372928551,\n                                    58.00000000000023,\n                                    517.8548372928551,\n                                    60,\n                                    517.8548372928551,\n                                    60,\n                                    124,\n                                    186.00000000000006,\n                                    124,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-34.999999999999744 485.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\",\n                            \"__gohashid\": 7331\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -237.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    76,\n                                    186.00000000000006,\n                                    76,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-320.9999999999998 -64.00000000000001\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 7380\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"If Email address is sent instead of upgrade\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    -20.926477197823125,\n                                    -516.9999999999999,\n                                    -20.926477197823125,\n                                    -516,\n                                    -20.926477197823125,\n                                    -516,\n                                    -20.926477197823125,\n                                    -476,\n                                    -20.926477197823125,\n                                    -476,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Sen and Email back with more information\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980528\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARDE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRAD'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADR'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    -526.9999999999999,\n                                    13.073522802176875,\n                                    -516.9999999999999,\n                                    13.073522802176875,\n                                    -516,\n                                    13.073522802176875,\n                                    -516,\n                                    140,\n                                    -476,\n                                    140,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    47.073522802176875,\n                                    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n                                    -492,\n                                    140,\n                                    -492,\n                                    124,\n                                    -76.00000000000017,\n                                    124,\n                                    -76.00000000000017,\n                                    137.6763005550453,\n                                    -76.00000000000017,\n                                    147.6763005550453\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980534\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-609.9999999999999 6.249823357222141\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 7429\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"id\": \"refId1557930273693\",\n                            \"__gohashid\": 7434\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 7439\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 7444\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251542\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251545\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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},\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    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  \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                       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   \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n  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\"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    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\"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980598\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                           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\"properties\": {\n                                \"message\": \"Great. 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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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},\n                        {\n                            \"name\": \"Wait for SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"functionId\": \"5cdea13ded3a970001530766\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"functionId\": {\n                                        \"name\": \"Wait for SMS Message\"\n                                    }\n                                }\n                            },\n                            \"type\": 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            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n            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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour 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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": 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                           ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -54.97442626953125,\n                                    -17.865757773194048,\n                                    -44.97442626953125,\n                                    -17.865757773194048,\n                                    -44,\n                                    -17.865757773194048,\n                                    -44,\n                                    -116,\n                                    97.02557373046878,\n                                    -116,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3badf800ec359ca16f742\",\n                            \"__gohashid\": 12562\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1538503118894,\n            \"finalWorkitemStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"recordingAnalysisEndTime\": 1439,\n            \"recordingAnalysisMinDuration\": \"60\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys Demo Campaign\"\n                    }\n                }\n            },\n            \"campaignId\": \"5bb3b1ce5485590001086897\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": false,\n            \"recordingAnalysisMaxDuration\": \"300\",\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n            \"useForPredictive\": false,\n            \"name\": \"Catasys\",\n            \"useForOutbound\": true,\n            \"tenantId\": \"thrio\",\n            \"recordingAnalysisStartTime\": 1,\n            \"_id\": \"5bb3b1ce5485590001086897\",\n            \"useForFax\": false\n        },\n        {\n            \"addresses\": [],\n            \"modifiedAt\": 1551289159803,\n            \"recordingPercentage\": \"0\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"This campaign handles all inbound inquiries from the Thrio website. \",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5be0b60d6dbf86ac2f414d1d\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"_id\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"200 100\",\n                    \"__gohashid\": 29338,\n                    \"transitions\": []\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Send Email\",\n                            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   \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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               },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    -331,\n                                    389.676300555045,\n                                    -331,\n                                    399.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n                    \"loc\": \"-441 468\",\n                    \"__gohashid\": 384441,\n                    \"transitions\": [\n                        {\n                            \"id\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"id\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ]\n                },\n                \"5c788fbbd2134d04191c8bb1\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788fbbd2134d04191c8bb1\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Customer email address\",\n                            \"properties\": {\n                                \"variableName\": \"emailAddress\",\n                                \"rightExpression\": \"workitem.currentSMSMessage.email\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n  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                             432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n     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     {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                      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\"refId1558353981080\",\n                            \"id\": \"refId1558480251589\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"description\": \"Send call to sales team (whoever answered Yes to SMS)\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \">=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n          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   \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086348\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086349\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086350\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                               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\"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    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},\n                        {\n                            \"name\": \"Wait for SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"functionId\": \"5cdea13ded3a970001530766\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"functionId\": {\n                                        \"name\": \"Wait for SMS Message\"\n                                    }\n                                }\n                            },\n                            \"type\": 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\"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    252.99999999999994,\n                                    468.5930625915529,\n                                    262.99999999999994,\n                                    468.5930625915529,\n                                    262.99999999999994,\n                                    171.90693740844742,\n                                    -90,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"169.99999999999994 445.00000000000017\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\"\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -148.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    171.90693740844742,\n                                    -290.9999999999999,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-231.9999999999999 477.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\"\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597138\",\n                            \"icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 115667,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 171.67630055504537,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 181.67630055504537,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597139\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"We have a 30\\\" Samsung TV for $150, or Sony 40\\\" for $275\",\n                                \"toAddress\": \"\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597140\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"dispositionId\": \"5c76860302e2f6000198e9f5\",\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"subject\": \"Requested Information\",\n                                \"toAddress\": \"workitem.data.email\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"dispositionId\": {\n                                        \"name\": \"Email Sent\"\n                                    },\n                                    \"templateId\": {\n                                        \"name\": \"Rose Demo Template\"\n                                    }\n                                },\n                                \"templateId\": \"5d498b9fe8f6040001d0dfa0\"\n                            },\n                            \"type\": \"sendemail\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-sendemail\",\n                            \"id\": \"refId1565100597141\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transition to another state\",\n                            \"properties\": {\n                                \"description\": \"Transition to another state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"name\": \"Transition\",\n                                \"points\": {\n                                    \"__gohashid\": 115668,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 178.96886215209972,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 188.96886215209972,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                }\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1564410019414\",\n                            \"id\": \"refId1565100597142\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-266 -43.00000000000003\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"refId1564410019414\"\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1564429692200,\n            \"finalWorkitemStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Rose SMS\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"SMS Campaign for Inbound / Oubound\"\n                    }\n                }\n            },\n            \"campaignId\": \"5d3f4d7c6af61e00014e73dd\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": true,\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"createdBy\": \"5a736d026656f800019f75e2\",\n            \"useForPredictive\": false,\n            \"name\": \"Rose SMS\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5d3f4d7c6af61e00014e73dd\",\n            \"callerId\": \"+17472200299\",\n            \"useForFax\": false\n        }\n    ]\n}"},{"id":"7c85780d-46d1-4ba4-b635-d38e657784c2","name":"Search Object Response Example","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":{"raw":"{{domain}}/data/api/types/{{object}}?q=*","host":["{{domain}}"],"path":["data","api","types","{{object}}"],"query":[{"key":"q","value":"*"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Tue, 13 Aug 2019 16:08:53 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n    \"count\": 22,\n    \"total\": 22,\n    \"previous\": \"0\",\n    \"next\": \"22\",\n    \"objects\": [\n        {\n            \"addresses\": [\n                \"8582997191\"\n            ],\n            \"modifiedAt\": 1565636584089,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"\",\n            \"objectType\": \"campaign\",\n            \"defaultExtension\": true,\n            \"states\": {\n                \"5a1364eb6ffd161194b4e7b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5a1364eb6ffd161194b4e7b9\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"M1105.052 191.235C983.227 69.41 821.255 2.321 648.965 2.321c-172.289 0-334.263 67.089-456.086 188.914C71.055 313.059 3.965 475.032 3.965 647.321c0 172.291 67.089 334.262 188.914 456.088 121.823 121.821 283.797 188.912 456.086 188.912 172.29 0 334.262-67.091 456.087-188.912 121.821-121.826 188.913-283.798 188.913-456.088 0-172.289-67.092-334.263-188.913-456.086zM648.965 1208.191c-309.263 0-560.87-251.605-560.87-560.871 0-309.266 251.607-560.87 560.87-560.87 309.263 0 560.869 251.606 560.869 560.87s-251.606 560.871-560.869 560.871z M492.816 806.701c28.059-9.435 39.912-32.909 30.779-60.966-15.84-48.841-24.312-73.195-21.174-64.049-2.017-5.83-1.222-9.485 3.771-12.827 10.444-7.206 19.271-14.786 28.703-20.53 46.855-28.2 97.75-45.945 150.839-57.619 27.194-5.96 54.202-9.144 80.496-7.309 5.52.383 8.333 2.253 10.17 7.84 6.579 21.209 13.699 42.239 20.757 63.389 9.786 29.438 32.783 41.049 62.464 31.384 16.884-5.455 33.528-11.03 50.41-16.485 17.302-5.693 34.666-11.207 51.911-17.079 27.819-9.553 39.672-33.029 30.659-61.027-6.875-21.509-14.415-42.6-20.932-64.228-5.982-20.005-18.226-34.754-35.827-45.441-28.675-17.334-60.511-24.238-93.141-27.786-67.416-7.583-134.049-.94-199.938 14.644-89.07 21.016-170.226 58.804-242.988 114.207-32.741 24.957-62.373 52.982-83.215 89.206-14.378 24.907-19.158 50.451-8.165 78.396 7.486 19.11 12.987 39.173 19.513 58.7 9.73 28.962 33.145 40.933 61.925 31.563 34.367-11.207 68.674-22.596 102.983-33.983z \",\n                            \"color\": \"#FFFFFF\",\n                            \"iconcolor\": \"#6b9b34\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5a1364eb6ffd161194b4e7b9\",\n                    \"_id\": \"5a1364eb6ffd161194b4e7b9\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"351.99999999999994 252\",\n                    \"transitions\": [],\n                    \"__gohashid\": 5689\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"type\": \"playprompt\",\n                            \"properties\": {\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"_selected\": true,\n                            \"id\": \"refId1565636209315\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"properties\": {\n                                \"promptId\": \"59567ffda798c90678770d18\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"4013\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209316\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8279090dda3cd48f9b\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 604,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -399,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -389,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": -132,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -79,\n                                            \"D\": -132,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -79,\n                                            \"D\": -128.0311378479004,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -79,\n                                            \"D\": -118.0311378479004,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 9\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5b745e735c7b2c9cf4d23913\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209317\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8361fc1734b3a8986e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 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             \"C\": -388,\n                                            \"D\": -84,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": -84,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": -60,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -69,\n                                            \"D\": -60,\n                                            \"v\": false\n                                        },\n                                    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another state\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209318\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8856b0154d14fe7e79\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 606,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -399,\n                                            \"D\": -19.438075256347673,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -389,\n                                            \"D\": -19.438075256347673,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": -19.438075256347673,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": 100,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": 100,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": 60,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -59,\n                                            \"D\": 60,\n                                            \"v\": 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false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5b6234f47fbdde0001909929\"\n        },\n        {\n            \"addresses\": [\n                \"8182103340\"\n            ],\n            \"modifiedAt\": 1560350372468,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": \"100\",\n            \"description\": \"Catasys Demo Campaign\",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"campaignGoalsId\": \"5accd51ed1f2d60001d07a92\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5bb3b1a2199b68dabb133212\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b1a2199b68dabb133212\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": 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            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"description\": \"Catasys Main Menu\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b429de80d80001d4b354\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Main Options\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239563\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 1 Care Coach\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n                                    -45.11620608719528,\n                                    -292,\n                                    -45.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -212,\n                                    101.02557373046876,\n                                    -212,\n                                    101.02557373046876,\n                                    -210.4588203647468,\n                                    101.02557373046876,\n                                    -200.4588203647468\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"key\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"location\": \"-590.9744262695316 276.48273664829384\",\n                    \"loc\": \"-326.97442626953125 337.57363847712924\",\n                    \"__gohashid\": 2582,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b617b953c306b8b13329\",\n                            \"__gohashid\": 12429\n                        }\n                    ]\n                },\n                \"5bb3b898b6eb1e11c5553816\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b898b6eb1e11c5553816\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -54.97442626953125,\n                                    -17.865757773194048,\n                                    -44.97442626953125,\n                                    -17.865757773194048,\n                                    -44,\n                                    -17.865757773194048,\n                                    -44,\n                                    -116,\n                                    97.02557373046878,\n                                    -116,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3badf800ec359ca16f742\",\n                            \"__gohashid\": 12562\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1538503118894,\n            \"finalWorkitemStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"recordingAnalysisEndTime\": 1439,\n            \"recordingAnalysisMinDuration\": \"60\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys Demo Campaign\"\n                    }\n                }\n            },\n            \"campaignId\": \"5bb3b1ce5485590001086897\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": false,\n            \"recordingAnalysisMaxDuration\": \"300\",\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n            \"useForPredictive\": false,\n            \"name\": \"Catasys\",\n            \"useForOutbound\": true,\n            \"tenantId\": \"thrio\",\n            \"recordingAnalysisStartTime\": 1,\n            \"_id\": \"5bb3b1ce5485590001086897\",\n            \"useForFax\": false\n        },\n        {\n            \"addresses\": [],\n            \"modifiedAt\": 1551289159803,\n            \"recordingPercentage\": \"0\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"This campaign handles all inbound inquiries from the Thrio website. \",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5be0b60d6dbf86ac2f414d1d\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                       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\"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                     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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    -331,\n                                    389.676300555045,\n                                    -331,\n                                    399.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n                    \"loc\": \"-441 468\",\n                    \"__gohashid\": 384441,\n                    \"transitions\": [\n                        {\n                            \"id\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"id\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ]\n                },\n                \"5c788fbbd2134d04191c8bb1\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788fbbd2134d04191c8bb1\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Customer email address\",\n                            \"properties\": {\n                                \"variableName\": \"emailAddress\",\n                                \"rightExpression\": \"workitem.currentSMSMessage.email\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n        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                             432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n       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        \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n     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     {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                       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   \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086348\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                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                          },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086350\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                               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\"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    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\"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"fromAddress\": \"upgrade@thrio.com\",\n                                \"subject\": \"workitem.email.subject\",\n                                \"toAddress\": \"workitem.from\",\n                                \"description\": \"\"\n                            },\n                            \"type\": \"sendemail\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251601\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Send Email to Sales Team\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"dispositionId\": \"5cdeb75fed3a970001530768\",\n                                \"fromAddress\": \"workitem.from\",\n                                \"subject\": \"workitem.email.subject\",\n                                \"toAddress\": \"namir.yedid@thrio.com\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"dispositionId\": {\n                                        \"name\": \"Sales Take Away\"\n                                    }\n          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\"transitionId\": \"refId1557930273636\",\n                            \"id\": \"refId1558480251603\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"key\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"location\": \"671.0000000000003 -139.6666717529297\",\n                    \"loc\": \"583 -63.66667175292969\",\n                    \"__gohashid\": 52939,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"refId1557930273636\"\n                        }\n                    ]\n                },\n             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\"_selected\": false,\n                            \"transitionId\": \"refId1558029050964\",\n                            \"id\": \"refId1558480251593\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Can we send you and SMS?\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": []\n                                },\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"promptId\": \"59567ffda798c90678770aee\",\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"_working\": false,\n                                \"expansions\": {\n    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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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},\n                        {\n                            \"name\": \"Wait for SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"functionId\": \"5cdea13ded3a970001530766\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"functionId\": {\n                                        \"name\": \"Wait for SMS Message\"\n                                    }\n                                }\n                            },\n                            \"type\": 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\"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n                    \"transitions\": [],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-275 -163\",\n                    \"__gohashid\": 14251\n                }\n            },\n            \"createdAt\": 1533162740939,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5b62361403385d0001932ab4\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b89dc081f24b6045ff3\",\n            \"useForPredictive\": false,\n            \"name\": \"Email Demo\",\n            \"useForOutbound\": 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                           \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n            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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                 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\"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour 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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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                             ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": 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   \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": 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                         },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n               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\"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980570\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980573\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -215.1307118745769,\n                                    227.82369944495468,\n                                    -215.1307118745769,\n                                    137.67630055504526,\n                                    -76.00000000000006,\n                                    137.67630055504526,\n                                    -76.00000000000006,\n                                    147.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558353980574\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n                                    -38.55818659705431,\n                                    651.0390625000002,\n                                    -28.55818659705431\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557410177766\",\n                            \"id\": \"refId1558480251584\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer (to Sales Team)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -60,\n                                    651.0390625000002,\n                                    -60,\n                                    651.0390625000002,\n                                    -38.55818659705431,\n                                    651.0390625000002,\n                                    -28.55818659705431\n                                ],\n                                \"name\": \"Transition (If SalesTeam does not respond)\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1558353981080\",\n                            \"id\": \"refId1558480251589\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"description\": \"Send call to sales team (whoever answered Yes to SMS)\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \">=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"dnis\": \"workitem.currentSMSMessage.textMsg\"\n                            },\n                            \"type\": \"directconnect\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251590\",\n                            \"icon\": \"icon-directconnect\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"399.99999999999994 -64.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086348\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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          \"5b6234df34617a119aa4d970\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5b6234df34617a119aa4d970\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5b6234df34617a119aa4d970\",\n                    \"_id\": \"5b6234df34617a119aa4d970\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"200 100\",\n                    \"__gohashid\": 14250,\n                    \"transitions\": []\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Reply To Email\",\n                            \"description\": \"Email acknowledgment\",\n                            \"properties\": {\n                                \"templateId\": \"5b62348003385d0001932ab3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Acknowledgement Email Template\"\n                                    }\n                                }\n                            },\n                            \"type\": \"replyemailtemplate\",\n                            \"_selected\": false,\n                            \"id\": \"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n                    \"transitions\": [],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-275 -163\",\n                    \"__gohashid\": 14251\n                }\n            },\n            \"createdAt\": 1533162740939,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5b62361403385d0001932ab4\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b89dc081f24b6045ff3\",\n            \"useForPredictive\": false,\n            \"name\": \"Email Demo\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5b6234f47fbdde0001909929\"\n        },\n        {\n            \"addresses\": [\n                \"8182103340\"\n            ],\n            \"modifiedAt\": 1560350372468,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": \"100\",\n            \"description\": \"Catasys Demo Campaign\",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"campaignGoalsId\": \"5accd51ed1f2d60001d07a92\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5bb3b1a2199b68dabb133212\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b1a2199b68dabb133212\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"description\": \"Catasys Main Menu\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b429de80d80001d4b354\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Main Options\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239563\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 1 Care Coach\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n                                    -45.11620608719528,\n                                    -292,\n                                    -45.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -212,\n                                    101.02557373046876,\n                                    -212,\n                                    101.02557373046876,\n                                    -210.4588203647468,\n                                    101.02557373046876,\n                                    -200.4588203647468\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"key\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"location\": \"-590.9744262695316 276.48273664829384\",\n                    \"loc\": \"-326.97442626953125 337.57363847712924\",\n                    \"__gohashid\": 2582,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b617b953c306b8b13329\",\n                            \"__gohashid\": 12429\n                        }\n                    ]\n                },\n                \"5bb3b898b6eb1e11c5553816\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b898b6eb1e11c5553816\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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             {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    76,\n                                    -333.9999999999998,\n                                    76,\n                                    -333.9999999999998,\n                                    127.6763005550452,\n                                    -333.9999999999998,\n                                    137.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 273\",\n                    \"__gohashid\": 125086,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c77530aa8d4acccc51221b1\",\n                            \"__gohashid\": 173880\n                        }\n                    ]\n                },\n                \"5c7756658a3cf814f2fab037\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7756658a3cf814f2fab037\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait up to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                     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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980573\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                       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   \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558353980574\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                      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Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980600\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                       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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 171.67630055504537,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 181.67630055504537,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 6\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf145ac12de5d9fe12172\",\n                            \"_selected\": true,\n                            \"id\": \"refId1564410019512\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc031cab490a9b929b9b758\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf145ac12de5d9fe12172\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"208.9999999999998 -84.99999999999996\",\n                    \"__gohashid\": 11531\n                },\n                \"5bbcefedf86afc3d5f563a5a\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Wait SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"description\": \"Wait for SMS Messages from Agent or Consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf157b2dc1ba3c4021088\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'USER'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -359.9999999999999,\n                                    271.5930625915529,\n                                    -349.9999999999999,\n                                    271.5930625915529,\n                                    169.99999999999994,\n                                    271.5930625915529,\n                                    169.99999999999994,\n                                    320.2500000000001,\n                                    169.99999999999994,\n                                    368.9069374084474,\n                                    169.99999999999994,\n                                    378.9069374084474\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf09338a889060d3c9551\",\n                            \"description\": \"Handle User Message\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Handle Consumer Message\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf192d85bedd256f1e999\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'CLIENT'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -359.9999999999999,\n                                    305.5930625915529,\n                                    -349.9999999999999,\n                                    305.5930625915529,\n                                    -348,\n                                    305.5930625915529,\n                                    -348,\n                                    268,\n                                    -231.9999999999999,\n                                    268,\n                                    -231.9999999999999,\n                                    391.8757995605469,\n                                    -231.9999999999999,\n                                    401.8757995605469\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a4386ef9ebf97eece\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -359.9999999999999,\n                                    339.5930625915529,\n                                    -349.9999999999999,\n                                    339.5930625915529,\n                                    -329.738576250846,\n                                    339.5930625915529,\n                                    -329.738576250846,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"_id\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"key\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"location\": \"-443 282.0000000000001\",\n                    \"loc\": \"-264 -102\",\n                    \"__gohashid\": 16302,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf09338a889060d3c9551\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a4386ef9ebf97eece\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\"\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    252.99999999999994,\n                                    468.5930625915529,\n                                    262.99999999999994,\n                                    468.5930625915529,\n                                    262.99999999999994,\n                                    171.90693740844742,\n                                    -90,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"169.99999999999994 445.00000000000017\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\"\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -148.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    171.90693740844742,\n                                    -290.9999999999999,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-231.9999999999999 477.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\"\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597138\",\n                            \"icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 115667,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 171.67630055504537,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 181.67630055504537,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597139\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"We have a 30\\\" Samsung TV for $150, or Sony 40\\\" for $275\",\n                                \"toAddress\": \"\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597140\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"dispositionId\": \"5c76860302e2f6000198e9f5\",\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"subject\": \"Requested Information\",\n                                \"toAddress\": \"workitem.data.email\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"dispositionId\": {\n                                        \"name\": \"Email Sent\"\n                                    },\n                                    \"templateId\": {\n                                        \"name\": \"Rose Demo Template\"\n                                    }\n                                },\n                                \"templateId\": \"5d498b9fe8f6040001d0dfa0\"\n                            },\n                            \"type\": \"sendemail\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-sendemail\",\n                            \"id\": \"refId1565100597141\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transition to another state\",\n                            \"properties\": {\n                                \"description\": \"Transition to another state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"name\": \"Transition\",\n                                \"points\": {\n                                    \"__gohashid\": 115668,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 178.96886215209972,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 188.96886215209972,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                }\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1564410019414\",\n                            \"id\": \"refId1565100597142\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-266 -43.00000000000003\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"refId1564410019414\"\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1564429692200,\n            \"finalWorkitemStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Rose SMS\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"SMS Campaign for Inbound / Oubound\"\n                    }\n                }\n            },\n            \"campaignId\": \"5d3f4d7c6af61e00014e73dd\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": true,\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"createdBy\": \"5a736d026656f800019f75e2\",\n            \"useForPredictive\": false,\n            \"name\": \"Rose SMS\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5d3f4d7c6af61e00014e73dd\",\n            \"callerId\": \"+17472200299\",\n            \"useForFax\": false\n        }\n    ]\n}"}],"_postman_id":"055a991d-a125-441f-94fd-78160c4c7e33"}],"id":"1938072a-ad4f-4878-be7b-ffea1bf6e5c5","description":"<p>The State DID object is used by the system when dialing out, it gives the option to change the callerId base on :</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>- Nearest location. ( Area Code - State )\n\n- Sequential\n\n- Random\n</code></pre><p>The State DID object contains:   Name - Description - List of Numbers. </p>\n","event":[{"listen":"prerequest","script":{"id":"eb85903b-819b-44fa-a5bc-3e2953f6dc0e","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"7748cad8-ccdf-45c1-8e01-0dedf9c887b2","type":"text/javascript","exec":[""]}}],"_postman_id":"1938072a-ad4f-4878-be7b-ffea1bf6e5c5"},{"name":"Chat","item":[{"name":"Get token","event":[{"listen":"test","script":{"id":"a6703e9e-fb28-4278-b6d8-92f3892a3aac","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"domain\", jsonData.location);","postman.setEnvironmentVariable(\"token\", jsonData.token);","postman.setEnvironmentVariable(\"campaignId\", \"5c07d0a7f2118c0001a7a481\");"],"type":"text/javascript"}}],"id":"b21a047f-17f5-473f-ae81-4d02a8aa144b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://login.thrio.com/provider/chat/token-with-authorities/{{tenantId}}","description":"<p>Every requests (<code>GET</code>, <code>POST</code>, <code>DELETE</code>, <code>PATCH</code>) are protected using a token inserted in the request header of the request.</p>\n<h4 id=\"result\">Result</h4>\n<p>The response is a map containing the location / domain where to send subsequent requests and the token to add in the request header.</p>\n<ul>\n<li>location - Location / domain when to send the request and to connect the socket.</li>\n<li>token - Token allowing access to the chat API</li>\n</ul>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n    \"location\": \"https://dev.thrio.com\",\n    \"token\": \"eyJ0eXAiOiJKV1QiLCJhbGcertiOiJIUzI1NiJ9.eyJqertdGkiOiJmYWFjNjEwMi1kYjUyLTQ5ZjgtYWJiZi1mMjAzYWI1YzM3YTkiLCJpc3MiOiJodHRwczovL3d3dy5obmRsYmFyLmNvbSIsImlhdCI6MTU2Nzg4NDU4MSwiYXVkIjoiaG5kbGJhci5jb20iLCJzdWIiOiJjaGF0cGFzc3dvcmQiLCJ0ZW5hbnRJZCI6ImhuZGxiYXIiLCJ1c2VySWQiOiJjaGF0IiwidXNlcm5hbertertWUiOiJjaGF0cGrFzc3dvcmQiLCJhdXRob3JpdGllcyI6WyJbdHlwZV06W2NoYXRjb25zdW1lcl06WypdIl0sImV4cCI6MTU2NzkxMzM4MX0.kqABRWCApbUwx2_puJAXdhrOpC8yRLzEX1bh07GoZoo\"\n}\n</code></pre>\n","urlObject":{"protocol":"https","path":["provider","chat","token-with-authorities","{{tenantId}}"],"host":["login","thrio","com"],"query":[],"variable":[]}},"response":[],"_postman_id":"b21a047f-17f5-473f-ae81-4d02a8aa144b"},{"name":"Create Chat","event":[{"listen":"prerequest","script":{"id":"f6b7efa9-6b14-4270-8c8c-bd00257062b9","exec":[""],"type":"text/javascript"}},{"listen":"test","script":{"id":"c599f6b4-e4f7-4a90-acd1-5815ab2d7dc3","exec":["var jsonData = JSON.parse(responseBody);","postman.setEnvironmentVariable(\"workitemId\", jsonData.workitemId);"],"type":"text/javascript"}}],"id":"4385ea5d-ff6e-4068-ba5e-2bbb46fbd43a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"{{token}}","description":"<p>Token received in the get token call</p>\n","type":"text"},{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n    \"tenant\": \"rmeilan\",\n    \"campaignId\": \"5d83e6cb28e3a80001c94f5c\",\n    \"email\": \"john.doe@gmail.com\",\n    \"from\": \"John Doe\",\n    \"messages\": [\n        {\n            \"id\": \"f0fb6198-810b-410f-a537-d4f5a5ad9c14\",\n            \"toId\": \"John Doe\",\n            \"fromId\": \"Thrio\",\n            \"type\": \"BOT\",\n            \"textMsg\": \"Hello, thanks for contacting Thrio! I can connect you to an agent, help with billing, report a problem with our system, or tell you more about our offerings.\"\n        },\n        {\n            \"id\": \"4fc51cfb-7263-4318-8ce4-899cf0bf9a2b\",\n            \"toId\": \"daf71607-7b71-4035-90f5-b40b1bdc67e2\",\n            \"fromId\": \"John Doe\",\n            \"type\": \"CLIENT\",\n            \"textMsg\": \"Hi, I would like to see my billing for this month?\"\n        },\n        {\n            \"id\": \"f2499c1a-5214-4465-aaa9-51a76e2e52c2\",\n            \"toId\": \"John Doe\",\n            \"fromId\": \"Thrio\",\n            \"type\": \"BOT\",\n            \"textMsg\": \"Greetings!\"\n        },\n        {\n            \"id\": \"f6684b6b-e551-41f7-b62b-4843c0aa5583\",\n            \"toId\": \"daf71607-7b71-4035-90f5-b40b1bdc67e2\",\n            \"fromId\": \"John Doe\",\n            \"type\": \"CLIENT\",\n            \"textMsg\": \"help\"\n        },\n        {\n            \"id\": \"04c3b1e2-58ff-40af-94e6-e051bf36288a\",\n            \"toId\": \"John Doe\",\n            \"fromId\": \"Thrio\",\n            \"type\": \"BOT\",\n            \"textMsg\": \"I can connect you to an agent, help with billing, report a problem with our system, or tell you more about our offerings.\"\n        },\n        {\n            \"id\": \"88db146c-ad7d-4f1e-b216-aa4ccd2aa759\",\n            \"toId\": \"daf71607-7b71-4035-90f5-b40b1bdc67e2\",\n            \"fromId\": \"John Doe\",\n            \"type\": \"CLIENT\",\n            \"textMsg\": \"more\"\n        },\n        {\n            \"id\": \"785c2a2e-5b3f-464b-b7fb-269aadeca769\",\n            \"toId\": \"John Doe\",\n            \"fromId\": \"Thrio\",\n            \"type\": \"BOT\",\n            \"textMsg\": \"Thrio offers a ground-breaking AI-based CCaaS platform that solves big problems for your customer service and sales efforts. This includes Thrio Voice, Thrio Digital, and Thrio Native Process Automation or NPA. Thrio Voice features both inbound and outbound voice campaigns with particular attention to compliance tooling. Thrio Digital solves the problem of secure, private communications across all digital channels including bots, forms, chat, email and SMS. Thrio NPA brings it all together with high-end Native Process Automation that can be deployed by customers without programming. Would you like to chat with a sales agent?\"\n        },\n        {\n            \"id\": \"7074b71d-72e0-47dd-b1c2-d6722a602e7f\",\n            \"toId\": \"daf71607-7b71-4035-90f5-b40b1bdc67e2\",\n            \"fromId\": \"John Doe\",\n            \"type\": \"CLIENT\",\n            \"textMsg\": \"yes\"\n        },\n        {\n            \"id\": \"f8781442-6631-41f5-90f3-4de630950a05\",\n            \"toId\": \"John Doe\",\n            \"fromId\": \"Thrio\",\n            \"type\": \"BOT\",\n            \"textMsg\": \"Okay, let me transfer you to someone who can help.\"\n        }\n    ],\n    \"context\": {\n        \"isMobile\": false,\n        \"messages\": [\n            {\n                \"question\": \"Quel est votre nom?\",\n                \"response\": \"John Doe\"\n            },\n            {\n                \"question\": \"Quel est votre courriel?\",\n                \"response\": \"john.doe@gmail.com\"\n            },\n            {\n                \"question\": \"Quelle région habitez-vous?\",\n                \"response\": \"Montreal\"\n            }\n        ],\n        \"trace\": \"true\"\n    }\n}"},"url":"{{domain}}/chats/api/consumer/chats","description":"<p>Creates a chat workitem with the properties object pass to it. Those properties will be available in the workflow engine and on the client and must have to a minimum the tenant and campaignId. Additional parameters are the email and the from that can hold the name. The email variable will be use to match a contact in the agent screen. If you need to present some information in the chat conversation you need to pass the messages as string array in the context object of the properties.</p>\n<h4 id=\"properties\">Properties</h4>\n<ul>\n<li>campaignId - The campaign ID where the chat will be routed to</li>\n<li>email - Email of the consumer that will be use to find the contact in the tenant contact table to associate it with the workitem</li>\n<li>from - Name of the consumer, this will be presented on the agent screen in the conversation</li>\n<li>remoteIPAddresses - The IP address of the consumer. This can be used in the workflow to get additional information about that address and presented to the agent</li>\n<li>workitemId - If pass, this indicate the continued converdation for that specific workitemId. It must not be a terminated workitem. To know the state of a workitem use the Get Workitem State.</li>\n<li>messages - Initial messages that will be presented to the agent. This could be messages exchanged outside of the application that need to be presented to the agent when accepting the chat. The format of the message is:<ul>\n<li>id - Unique UUID for that message</li>\n<li>toId - String representing the receiver's name that will be presented in the agent screen for that specific message</li>\n<li>fromId - String representing the sender's name that will be presented in the agent screen for that specific message</li>\n<li>textMsg - String that will be presented to the agent as the message</li>\n</ul>\n</li>\n<li>context - Map of object pass to the agent.<ul>\n<li>The messages field hold the messages to include in the conversation and the will be visible to the consumer and agent.</li>\n<li>The isMobile field will be use by the server to associate a differnt keep alive timeout. See Keep Alive.</li>\n</ul>\n</li>\n</ul>\n<h4 id=\"result\">Result</h4>\n<p>The return object is a map representing the workitem. This object will be updated throughout the session via the REST call or the socket communication. If the workitem existed, the field chatMessages will contain the entire conversation. Here are the description of the important field for a chat.</p>\n<ul>\n<li>createdAt - Unix timestamp in milliseconds the chat was created</li>\n<li>modifiedAt - Unix timestamp in milliseconds the last time the workitem was updated</li>\n<li>chatMessages - All the messages exchange between the consumer and the agent</li>\n<li>workitemId - Unique identified representing the workitem. Same as _id.</li>\n<li>contactId - Contact ID of the contact in the tenant contact table</li>\n<li>ownedBy - Agent name who currently owns the workitem, can be empty if not accepted</li>\n<li>ownedById - Agent ID who currently owns the workitem, can be empty if not accepted</li>\n<li>campaignId - Campaign where the chat is currently handled</li>\n</ul>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{ \n    \"createdAt\": 1567884671245,\n    \"modifiedAt\": 1567884671245,\n    \"objectType\": \"workitem\",\n    \"messages\": [\n        {\n            \"id\": \"f0fb6198-810b-410f-a537-d4f5a5ad9c14\",\n            \"toId\": \"John Doe\",\n            \"fromId\": \"Thrio\",\n            \"type\": \"BOT\",\n            \"textMsg\": \"Hello, thanks for contacting Thrio! I can connect you to an agent, help with billing, report a problem with our system, or tell you more about our offerings.\"\n        },\n        {\n            \"id\": \"4fc51cfb-7263-4318-8ce4-899cf0bf9a2b\",\n            \"toId\": \"daf71607-7b71-4035-90f5-b40b1bdc67e2\",\n            \"fromId\": \"John Doe\",\n            \"type\": \"CLIENT\",\n            \"textMsg\": \"Hi, I would like to see my billing for this month?\"\n        },\n        {\n            \"id\": \"f2499c1a-5214-4465-aaa9-51a76e2e52c2\",\n            \"toId\": \"John Doe\",\n            \"fromId\": \"Thrio\",\n            \"type\": \"BOT\",\n            \"textMsg\": \"Greetings!\"\n        },\n        {\n            \"id\": \"f6684b6b-e551-41f7-b62b-4843c0aa5583\",\n            \"toId\": \"daf71607-7b71-4035-90f5-b40b1bdc67e2\",\n            \"fromId\": \"John Doe\",\n            \"type\": \"CLIENT\",\n            \"textMsg\": \"help\"\n        },\n        {\n            \"id\": \"04c3b1e2-58ff-40af-94e6-e051bf36288a\",\n            \"toId\": \"John Doe\",\n            \"fromId\": \"Thrio\",\n            \"type\": \"BOT\",\n            \"textMsg\": \"I can connect you to an agent, help with billing, report a problem with our system, or tell you more about our offerings.\"\n        },\n        {\n            \"id\": \"88db146c-ad7d-4f1e-b216-aa4ccd2aa759\",\n            \"toId\": \"daf71607-7b71-4035-90f5-b40b1bdc67e2\",\n            \"fromId\": \"John Doe\",\n            \"type\": \"CLIENT\",\n            \"textMsg\": \"more\"\n        },\n        {\n            \"id\": \"785c2a2e-5b3f-464b-b7fb-269aadeca769\",\n            \"toId\": \"John Doe\",\n            \"fromId\": \"Thrio\",\n            \"type\": \"BOT\",\n            \"textMsg\": \"Thrio offers a ground-breaking AI-based CCaaS platform that solves big problems for your customer service and sales efforts. This includes Thrio Voice, Thrio Digital, and Thrio Native Process Automation or NPA. Thrio Voice features both inbound and outbound voice campaigns with particular attention to compliance tooling. Thrio Digital solves the problem of secure, private communications across all digital channels including bots, forms, chat, email and SMS. Thrio NPA brings it all together with high-end Native Process Automation that can be deployed by customers without programming. Would you like to chat with a sales agent?\"\n        },\n        {\n            \"id\": \"7074b71d-72e0-47dd-b1c2-d6722a602e7f\",\n            \"toId\": \"daf71607-7b71-4035-90f5-b40b1bdc67e2\",\n            \"fromId\": \"John Doe\",\n            \"type\": \"CLIENT\",\n            \"textMsg\": \"yes\"\n        },\n        {\n            \"id\": \"f8781442-6631-41f5-90f3-4de630950a05\",\n            \"toId\": \"John Doe\",\n            \"fromId\": \"Thrio\",\n            \"type\": \"BOT\",\n            \"textMsg\": \"Okay, let me transfer you to someone who can help.\"\n        }\n    ],\n    \"data\": {\n        \"context\": {\n            \"messages\": [\n                \"Message 1\",\n                \"Message 2\",\n                \"Message 3\",\n                \"Message 4\"\n            ],\n            \"isMobile\": false\n        },\n        \"userAgent\": \"PostmanRuntime/7.16.3\",\n        \"remoteIPAddresses\": \"67.71.133.88\"\n    },\n    \"chatMessages\": [],\n    \"tenantId\": \"hndlbar\",\n    \"_id\": \"ee5672de-f1e2-450f-9861-6cd2a3ed34ae\",\n    \"workitemId\": \"ee5672de-f1e2-450f-9861-6cd2a3ed34ae\",\n    \"contactId\": \"\",\n    \"from\": \"John Smith\",\n    \"to\": \"\",\n    \"channelType\": \"chat\",\n    \"type\": \"Chat\",\n    \"priority\": 0,\n    \"ownedBy\": \"\",\n    \"ownedById\": \"\",\n    \"queuedAt\": 0,\n    \"terminatedAt\": 0,\n    \"campaignId\": \"5c07d0a7f2118c0001a7a481\",\n    \"offeredAt\": 0,\n    \"dialedAt\": 0,\n    \"chatType\": \"Thrio\"\n}\n\n</code></pre>\n","urlObject":{"path":["chats","api","consumer","chats"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[{"id":"b30559fb-971a-4cd1-9da4-15738634df23","name":"Create Chat","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"{{token}}","description":"Token received in the get token call","type":"text"},{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n    \"tenant\": \"rmeilan\",\n    \"campaignId\": \"5d83e6cb28e3a80001c94f5c\",\n    \"email\": \"john.doe@gmail.com\",\n    \"from\": \"John Doe\",\n    \"messages\": [\n        {\n            \"id\": \"f0fb6198-810b-410f-a537-d4f5a5ad9c14\",\n            \"toId\": \"John Doe\",\n            \"fromId\": \"Thrio\",\n            \"type\": \"BOT\",\n            \"textMsg\": \"Hello, thanks for contacting Thrio! I can connect you to an agent, help with billing, report a problem with our system, or tell you more about our offerings.\"\n        },\n        {\n            \"id\": \"4fc51cfb-7263-4318-8ce4-899cf0bf9a2b\",\n            \"toId\": \"daf71607-7b71-4035-90f5-b40b1bdc67e2\",\n            \"fromId\": \"John Doe\",\n            \"type\": \"CLIENT\",\n            \"textMsg\": \"Hi, I would like to see my billing for this month?\"\n        },\n        {\n            \"id\": \"f2499c1a-5214-4465-aaa9-51a76e2e52c2\",\n            \"toId\": \"John Doe\",\n            \"fromId\": \"Thrio\",\n            \"type\": \"BOT\",\n            \"textMsg\": \"Greetings!\"\n        },\n        {\n            \"id\": \"f6684b6b-e551-41f7-b62b-4843c0aa5583\",\n            \"toId\": \"daf71607-7b71-4035-90f5-b40b1bdc67e2\",\n            \"fromId\": \"John Doe\",\n            \"type\": \"CLIENT\",\n            \"textMsg\": \"help\"\n        },\n        {\n            \"id\": \"04c3b1e2-58ff-40af-94e6-e051bf36288a\",\n            \"toId\": \"John Doe\",\n            \"fromId\": \"Thrio\",\n            \"type\": \"BOT\",\n            \"textMsg\": \"I can connect you to an agent, help with billing, report a problem with our system, or tell you more about our offerings.\"\n        },\n        {\n            \"id\": \"88db146c-ad7d-4f1e-b216-aa4ccd2aa759\",\n            \"toId\": \"daf71607-7b71-4035-90f5-b40b1bdc67e2\",\n            \"fromId\": \"John Doe\",\n            \"type\": \"CLIENT\",\n            \"textMsg\": \"more\"\n        },\n        {\n            \"id\": \"785c2a2e-5b3f-464b-b7fb-269aadeca769\",\n            \"toId\": \"John Doe\",\n            \"fromId\": \"Thrio\",\n            \"type\": \"BOT\",\n            \"textMsg\": \"Thrio offers a ground-breaking AI-based CCaaS platform that solves big problems for your customer service and sales efforts. This includes Thrio Voice, Thrio Digital, and Thrio Native Process Automation or NPA. Thrio Voice features both inbound and outbound voice campaigns with particular attention to compliance tooling. Thrio Digital solves the problem of secure, private communications across all digital channels including bots, forms, chat, email and SMS. Thrio NPA brings it all together with high-end Native Process Automation that can be deployed by customers without programming. Would you like to chat with a sales agent?\"\n        },\n        {\n            \"id\": \"7074b71d-72e0-47dd-b1c2-d6722a602e7f\",\n            \"toId\": \"daf71607-7b71-4035-90f5-b40b1bdc67e2\",\n            \"fromId\": \"John Doe\",\n            \"type\": \"CLIENT\",\n            \"textMsg\": \"yes\"\n        },\n        {\n            \"id\": \"f8781442-6631-41f5-90f3-4de630950a05\",\n            \"toId\": \"John Doe\",\n            \"fromId\": \"Thrio\",\n            \"type\": \"BOT\",\n            \"textMsg\": \"Okay, let me transfer you to someone who can help.\"\n        }\n    ],\n    \"context\": {\n        \"isMobile\": false,\n        \"messages\": [\n            {\n                \"question\": \"Quel est votre nom?\",\n                \"response\": \"John Doe\"\n            },\n            {\n                \"question\": \"Quel est votre courriel?\",\n                \"response\": \"john.doe@gmail.com\"\n            },\n            {\n                \"question\": \"Quelle région habitez-vous?\",\n                \"response\": \"Montreal\"\n            }\n        ],\n        \"trace\": \"true\"\n    }\n}"},"url":"{{domain}}/chats/api/consumer/chats"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Thu, 24 Mar 2022 19:09:55 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"}],"cookie":[],"responseTime":null,"body":"{\n    \"createdAt\": 1648148995474,\n    \"modifiedAt\": 1648148995475,\n    \"objectType\": \"workitem\",\n    \"data\": {\n        \"context\": {\n            \"isMobile\": false,\n            \"messages\": [\n                {\n                    \"question\": \"Quel est votre nom?\",\n                    \"response\": \"John Doe\"\n                },\n                {\n                    \"question\": \"Quel est votre courriel?\",\n                    \"response\": \"john.doe@gmail.com\"\n                },\n                {\n                    \"question\": \"Quelle région habitez-vous?\",\n                    \"response\": \"Montreal\"\n                }\n            ],\n            \"trace\": \"true\"\n        },\n        \"requestDate\": 1648148995426,\n        \"remotePort\": 41454,\n        \"serverIpAddress\": \"35.222.230.170\",\n        \"userAgent\": \"PostmanRuntime/7.29.0\",\n        \"serverPort\": 443,\n        \"remoteIPAddresses\": \"209.226.216.44\",\n        \"remoteIpAddress\": \"209.226.216.44\"\n    },\n    \"mute\": 0,\n    \"record\": 0,\n    \"chatMessages\": [\n        {\n            \"toId\": \"John Doe\",\n            \"filename\": \"\",\n            \"viewedBy\": [],\n            \"fileContentSize\": 0,\n            \"textMsg\": \"Hello, thanks for contacting Thrio! I can connect you to an agent, help with billing, report a problem with our system, or tell you more about our offerings.\",\n            \"id\": \"f0fb6198-810b-410f-a537-d4f5a5ad9c14\",\n            \"priority\": false,\n            \"type\": \"BOT\",\n            \"fromId\": \"Thrio\",\n            \"fileContentType\": \"\",\n            \"timestamp\": 1648148995475\n        },\n        {\n            \"toId\": \"daf71607-7b71-4035-90f5-b40b1bdc67e2\",\n            \"filename\": \"\",\n            \"viewedBy\": [],\n            \"fileContentSize\": 0,\n            \"textMsg\": \"Hi, I would like to see my billing for this month?\",\n            \"id\": \"4fc51cfb-7263-4318-8ce4-899cf0bf9a2b\",\n            \"priority\": false,\n            \"type\": \"CLIENT\",\n            \"fromId\": \"John Doe\",\n            \"fileContentType\": \"\",\n            \"timestamp\": 1648148995475\n        },\n        {\n            \"toId\": \"John Doe\",\n            \"filename\": \"\",\n            \"viewedBy\": [],\n            \"fileContentSize\": 0,\n            \"textMsg\": \"Greetings!\",\n            \"id\": \"f2499c1a-5214-4465-aaa9-51a76e2e52c2\",\n            \"priority\": false,\n            \"type\": \"BOT\",\n            \"fromId\": \"Thrio\",\n            \"fileContentType\": \"\",\n            \"timestamp\": 1648148995475\n        },\n        {\n            \"toId\": \"daf71607-7b71-4035-90f5-b40b1bdc67e2\",\n            \"filename\": \"\",\n            \"viewedBy\": [],\n            \"fileContentSize\": 0,\n            \"textMsg\": \"help\",\n            \"id\": \"f6684b6b-e551-41f7-b62b-4843c0aa5583\",\n            \"priority\": false,\n            \"type\": \"CLIENT\",\n            \"fromId\": \"John Doe\",\n            \"fileContentType\": \"\",\n            \"timestamp\": 1648148995475\n        },\n        {\n            \"toId\": \"John Doe\",\n            \"filename\": \"\",\n            \"viewedBy\": [],\n            \"fileContentSize\": 0,\n            \"textMsg\": \"I can connect you to an agent, help with billing, report a problem with our system, or tell you more about our offerings.\",\n            \"id\": \"04c3b1e2-58ff-40af-94e6-e051bf36288a\",\n            \"priority\": false,\n            \"type\": \"BOT\",\n            \"fromId\": \"Thrio\",\n            \"fileContentType\": \"\",\n            \"timestamp\": 1648148995475\n        },\n        {\n            \"toId\": \"daf71607-7b71-4035-90f5-b40b1bdc67e2\",\n            \"filename\": \"\",\n            \"viewedBy\": [],\n            \"fileContentSize\": 0,\n            \"textMsg\": \"more\",\n            \"id\": \"88db146c-ad7d-4f1e-b216-aa4ccd2aa759\",\n            \"priority\": false,\n            \"type\": \"CLIENT\",\n            \"fromId\": \"John Doe\",\n            \"fileContentType\": \"\",\n            \"timestamp\": 1648148995475\n        },\n        {\n            \"toId\": \"John Doe\",\n            \"filename\": \"\",\n            \"viewedBy\": [],\n            \"fileContentSize\": 0,\n            \"textMsg\": \"Thrio offers a ground-breaking AI-based CCaaS platform that solves big problems for your customer service and sales efforts. This includes Thrio Voice, Thrio Digital, and Thrio Native Process Automation or NPA. Thrio Voice features both inbound and outbound voice campaigns with particular attention to compliance tooling. Thrio Digital solves the problem of secure, private communications across all digital channels including bots, forms, chat, email and SMS. Thrio NPA brings it all together with high-end Native Process Automation that can be deployed by customers without programming. Would you like to chat with a sales agent?\",\n            \"id\": \"785c2a2e-5b3f-464b-b7fb-269aadeca769\",\n            \"priority\": false,\n            \"type\": \"BOT\",\n            \"fromId\": \"Thrio\",\n            \"fileContentType\": \"\",\n            \"timestamp\": 1648148995475\n        },\n        {\n            \"toId\": \"daf71607-7b71-4035-90f5-b40b1bdc67e2\",\n            \"filename\": \"\",\n            \"viewedBy\": [],\n            \"fileContentSize\": 0,\n            \"textMsg\": \"yes\",\n            \"id\": \"7074b71d-72e0-47dd-b1c2-d6722a602e7f\",\n            \"priority\": false,\n            \"type\": \"CLIENT\",\n            \"fromId\": \"John Doe\",\n            \"fileContentType\": \"\",\n            \"timestamp\": 1648148995475\n        },\n        {\n            \"toId\": \"John Doe\",\n            \"filename\": \"\",\n            \"viewedBy\": [],\n            \"fileContentSize\": 0,\n            \"textMsg\": \"Okay, let me transfer you to someone who can help.\",\n            \"id\": \"f8781442-6631-41f5-90f3-4de630950a05\",\n            \"priority\": false,\n            \"type\": \"BOT\",\n            \"fromId\": \"Thrio\",\n            \"fileContentType\": \"\",\n            \"timestamp\": 1648148995475\n        }\n    ],\n    \"dlpCleanUp\": [],\n    \"dlpFlag\": false,\n    \"tenantId\": \"rmeilan\",\n    \"_id\": \"01896037-6e82-4ed2-aac1-5c45fc3af428\",\n    \"workitemId\": \"01896037-6e82-4ed2-aac1-5c45fc3af428\",\n    \"contactId\": \"\",\n    \"from\": \"John Doe\",\n    \"to\": \"\",\n    \"channelType\": \"chat\",\n    \"type\": \"Chat\",\n    \"priority\": 0,\n    \"influenceScore\": 0,\n    \"skills\": \"\",\n    \"ownedBy\": \"\",\n    \"ownedById\": \"\",\n    \"queuedAt\": 0,\n    \"terminatedAt\": 0,\n    \"campaignId\": \"5d83e6cb28e3a80001c94f5c\",\n    \"offeredAt\": 0,\n    \"dialedAt\": 0,\n    \"chatType\": \"Thrio\"\n}"}],"_postman_id":"4385ea5d-ff6e-4068-ba5e-2bbb46fbd43a"},{"name":"Get Workitem State","id":"8bd0ae6c-437a-462d-ae19-f3000bc4da82","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","type":"text","value":"{{token}}"},{"key":"Content-Type","type":"text","value":"application/json"}],"url":"{{domain}}/chats/api/consumer/chats/{{workitemId}}/state","description":"<p>This method is use to verify the state of a chat workitem by passing the workitemId created with the chat request. The different states of the chat workitem are:</p>\n<ul>\n<li>terminated - The workitem is terminated and no messages can be sent and recevei using that workitemId</li>\n<li>in-workflow - The workitem is in the workflow working throug the different state.</li>\n<li>with-agent - The agent has received and accepted the workitem and messages can be exchange between the consumer and the agent</li>\n</ul>\n<h4 id=\"result\">Result</h4>\n<p>The return object is a map representing including the workitem ID smd the state.</p>\n<ul>\n<li>workitemId - Unique identified representing the workitem. Same as _id.</li>\n<li>state - Current state of the workitem</li>\n</ul>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{ \n    \"workitemId\": \"ee5672de-f1e2-450f-9861-6cd2a3ed34ae\",\n    \"state\": \"in-workflow\"\n}\n</code></pre>\n","urlObject":{"path":["chats","api","consumer","chats","{{workitemId}}","state"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[{"id":"4b7c9f0f-50ca-4551-b34b-d617c20568ca","name":"Get Workitem State","originalRequest":{"method":"GET","header":[{"key":"Authorization","type":"text","value":"{{token}}"},{"key":"Content-Type","type":"text","value":"application/json"}],"url":"{{domain}}/chats/api/consumer/chats/{{workitemId}}/state"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Sat, 07 Sep 2019 19:31:28 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n    \"workitemId\": \"ee5672de-f1e2-450f-9861-6cd2a3ed34ae\",\n    \"state\": \"in-workflow\"\n}"}],"_postman_id":"8bd0ae6c-437a-462d-ae19-f3000bc4da82"},{"name":"Keep Alive","id":"55a6377f-cc5e-4ccf-bf33-da98223e86ad","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","type":"text","value":"{{token}}"},{"key":"Content-Type","type":"text","value":"application/json"}],"url":"{{domain}}/chats/api/consumer/chats/{{workitemId}}/keepalive","description":"<p>Method to keep the communication / chat alive. The administrator can set two different timeouts in the campaign based on what device the consumer is running from (refer to the administration manager documentation). This method should be call every 15 seconds.</p>\n<h4 id=\"result\">Result</h4>\n<p>N/A</p>\n","urlObject":{"path":["chats","api","consumer","chats","{{workitemId}}","keepalive"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"55a6377f-cc5e-4ccf-bf33-da98223e86ad"},{"name":"Consumer Ready","id":"480c4dab-8194-4454-b2d4-71a5a3bfebdc","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","type":"text","value":"{{token}}"},{"key":"Content-Type","type":"text","value":"application/json"}],"url":"{{domain}}/chats/api/consumer/chats/{{workitemId}}","description":"<p>This method inform the server the client is ready to process messages and will start sending socket notification. This message should be send after a successful socket connection. The client will need to process all notifications received and act upon them.</p>\n<h4 id=\"result\">Result</h4>\n<p>N/A</p>\n","urlObject":{"path":["chats","api","consumer","chats","{{workitemId}}"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"480c4dab-8194-4454-b2d4-71a5a3bfebdc"},{"name":"Send Typing Information","id":"9cb00bc9-f26c-4442-ad10-f37dd49f45e8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"{{domain}}/chats/api/consumer/chats/{{workitemId}}/typing","description":"<p>This request is to inform the agent the consumer is currently typing.</p>\n<h4 id=\"properties\">Properties</h4>\n<ul>\n<li>fromId - Name that will be presented in the message to the agent, normally the consumer name.</li>\n<li>toId - Workitem ID where to send the request.</li>\n<li>type - Originator of the message</li>\n</ul>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n    \"fromId\":\"John Doe\",\n    \"toId\":\"b04c17b1-1a11-49bf-9f7a-b0080151d2d2\",\n    \"type\":\"CLIENT\"\n}\n\n</code></pre>\n<h4 id=\"result\">Result</h4>\n<p>N/A</p>\n","urlObject":{"path":["chats","api","consumer","chats","{{workitemId}}","typing"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"9cb00bc9-f26c-4442-ad10-f37dd49f45e8"},{"name":"Send Message","id":"60aa9833-0ef0-4599-990d-f8ae3075cb4f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"{{domain}}/chats/api/consumer/chats/{{workitemId}}/messages","description":"<p>This method is use to send a message to the agent.</p>\n<h4 id=\"properties\">Properties</h4>\n<ul>\n<li>fromId - Name that will be presented in the message to the agent, normally the consumer name.</li>\n<li>toId - Workitem ID where to send the request.</li>\n<li>type - Originator of the message</li>\n<li>textMsg - Message to be sent to the agent</li>\n</ul>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n    \"fromId\":\"John Doe\",\n    \"toId\":\"b04c17b1-1a11-49bf-9f7a-b0080151d2d2\",\n    \"type\":\"CLIENT\",\n    \"textMsg\":\"How can I...\"\n    \n}\n\n</code></pre>\n<h4 id=\"result\">Result</h4>\n<ul>\n<li>filename - For future use</li>\n<li>fileContentSize - For future use</li>\n<li>fileContentType - For future use</li>\n<li>fromId - Name that will be presented in the message to the agent, normally the consumer name.</li>\n<li>id - Unique ID of the message</li>\n<li>name - For future use</li>\n<li>priority - Indicate if the message has been sent with high priority or not, currently not applicable to the consumer chat</li>\n<li>textMsg - Message to be sent to the agent</li>\n<li>type - Originator of the message</li>\n<li>timestamp - timestamp - Unix timestamp in milliseconds when the message was sent</li>\n<li>toId - Workitem ID where to send the request.</li>\n<li>viewedBy - Array of object indicating who read the message, normally empty in this message and updated via the socket notification see <code>MessageStatusNotification</code> in the socket section</li>\n</ul>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">\n{\n    \"toId\":\"b04c17b1-1a11-49bf-9f7a-b0080151d2d2\",\n    \"filename\":\"\",\n    \"viewedBy\":[],\n    \"fileContentSize\":0,\n    \"name\":\"RealtimeMessage\",\n    \"textMsg\":\"How can I...\",\n    \"id\":\"11a6f4dd-a845-489e-b3cc-e96687e4ee4a\",\n    \"priority\":false,\n    \"type\":\"CLIENT\",\n    \"fromId\":\"John Doe\",\n    \"fileContentType\":\"\",\n    \"timestamp\":1567879179642\n}\n\n</code></pre>\n","urlObject":{"path":["chats","api","consumer","chats","{{workitemId}}","messages"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"60aa9833-0ef0-4599-990d-f8ae3075cb4f"},{"name":"Set Options","id":"29ced992-56d9-43fb-a768-a1509d047dbc","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"{{domain}}/chats/api/consumer/chats/{{workitemId}}/messages/{{messageId}}/options/{{optionId}}","description":"<p>The administrator can set possible options to a question that the consumer will click on to select instead of typing it. This method is use to tell the agent which option has been selected. The optionId is the option the consumer selected and are coming in the options field of the message when this feature is enabled.</p>\n<h4 id=\"properties\">Properties</h4>\n<p>N/A</p>\n<h4 id=\"result\">Result</h4>\n<p>N/A</p>\n","urlObject":{"path":["chats","api","consumer","chats","{{workitemId}}","messages","{{messageId}}","options","{{optionId}}"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"29ced992-56d9-43fb-a768-a1509d047dbc"},{"name":"Acknowledge","id":"ef43923f-3a1a-4b33-b484-62faef64fba7","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"{{domain}}/chats/api/consumer/chats/{{workitemId}}/messages/{{messageId}}","description":"<p>The consumer send a read receipt on all messages the agent is sending. That way, the agent knows if the consumer has read the message or not.</p>\n<h4 id=\"properties\">Properties</h4>\n<p>N/A</p>\n<h4 id=\"result\">Result</h4>\n<p>N/A</p>\n","urlObject":{"path":["chats","api","consumer","chats","{{workitemId}}","messages","{{messageId}}"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"ef43923f-3a1a-4b33-b484-62faef64fba7"},{"name":"Terminate","id":"0fd8b8e6-b20a-4596-817b-b9a425c8ade8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[{"key":"Authorization","type":"text","value":"{{token}}"},{"key":"Content-Type","type":"text","value":"application/json"}],"url":"{{domain}}/chats/api/consumer/chats/{{workitemId}}","description":"<p>This request is use to terminate the chat from the consumer side. After this call, the workitem will be terminated and no message can be send.</p>\n<h4 id=\"result\">Result</h4>\n<ul>\n<li>reason - Reason of termination</li>\n<li>workitemId - Unique identified representing the workitem. Same as _id.</li>\n</ul>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n    \"reason\":\"contact\",\n    \"workitemId\":\"b04c17b1-1a11-49bf-9f7a-b0080151d2d2\"\n}\n</code></pre>\n","urlObject":{"path":["chats","api","consumer","chats","{{workitemId}}"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"0fd8b8e6-b20a-4596-817b-b9a425c8ade8"},{"name":"Socket Communication","id":"c08f4ac7-e932-44ed-96e5-005dd28a29db","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"","description":"<p>When the server need to communicate with the consumer it will send a notification on the socket.</p>\n<h1 id=\"notification\">Notification</h1>\n<p>The notifications are a JSON object sent on the socket and the name indicate how it should be handled.</p>\n<p>The application use a subscribe model so on socket connection you must subscribe to the topic using the tenant and workitem ID.</p>\n<p>The web socket URL is <code>https://ws-login.thrio.com/event-relay/websocket</code></p>\n<p>The topic is <code>/topic/}/chat/</code></p>\n<h2 id=\"here-is-an-example-in-typescript-using-stomp\">Here is an example in TypeScript using Stomp</h2>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-javascript\">public connect(webSocketURL, subscriptionUrl, token) {\n    let config: any = {\n        brokerURL: webSocketURL,\n        logRawCommunication: true,\n        maxWebSocketChunkSize: 8 * 1024 * 1024,\n        reconnectDelay: 5000,\n        heartbeatIncoming: 10000,\n        heartbeatOutgoing: 10000,\n    };\n\n    this.stompClient =  new Client(config);\n\n    this.stompClient.onConnect = (frame: any) =&gt; {\n        this.subscription = this.stompClient.subscribe(\n            subscriptionUrl, \n            (message: any) =&gt; { \n                this.onSocketMessage(message); \n            }\n        );\n\n        let headers = Object.assign({ 'Authorization': token }, headers || {});\n\n        this.stompClient.publish({ \n            destination: '/public/token', \n            headers: headers, \n            body: 'empty'\n        }); \n    };\n\n    this.stompClient.onDisconnect = (frame: any) =&gt; {\n        ...\n    };\n\n    this.stompClient.onWebSocketClose = (e: CloseEvent) =&gt; {\n        ...\n    };\n\n    this.stompClient.onWebSocketError = (e: Event) =&gt; {\n        ...\n    };\n\n    this.stompClient.onChangeState = (state: ActivationState) =&gt; {\n        ...\n    };\n\n    this.stompClient.onStompError = (frame: any) =&gt; {\n        ...\n    };\n\n    this.stompClient.onUnhandledMessage = (frame: any) =&gt; {\n        ...\n    };\n\n    this.stompClient.onUnhandledReceipt = (frame: any) =&gt; {\n        ...\n    };\n\n    this.stompClient.activate();\n}\nprivate onSocketMessage(message: any) {\n\n    let notification: any = JSON.parse(message.body);\n\n    // do something with the notification\n};\n\n\n</code></pre>\n<h2 id=\"here-is-an-example-in-typescript-using-stomp-and-sock\">Here is an example in TypeScript using Stomp and Sock</h2>\n<p>The socket URL is <code>https://ws-login.thrio.com/event-relay/socket</code></p>\n<p>The topic is <code>/topic/}/chat/</code></p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-javascript\">private connect(session: any, workitem: any) {\n    this.stompClient = Stomp.over(new SockJS( this.sessionService.getSocketUrl() ));\n    this.stompClient.connect(\n        {}, \n        (frame) =&gt; {\n            let subscribeURL: string = `/topic/${session.tenant}/chat/${workitem.workitemId}`;\n            this.stompClient.subscribe(subscribeURL, this.onSocketMessage.bind(this));\n        },\n        (message) =&gt; {\n            this.reconnect();\n        }\n    );\n}\nprivate onSocketMessage(message: any) {\n    let notification: any = JSON.parse(message.body);\n    // do something with the notification\n};\n\n</code></pre>\n<h4 id=\"chat-push-notification\">Chat Push Notification</h4>\n<p>Those messages are defined by the administrator and will be sent based on the configuration entered. They are sent when the chat is in the workflow engine or when searching for an agen to handle the request.</p>\n<ul>\n<li>createdAt - Unix timestamp in milliseconds the notification was created</li>\n<li>content - The message to be presented to the consumer</li>\n<li>id - Unique ID representing the notification</li>\n<li>name - Name of hte notification</li>\n<li>result - Result of the request</li>\n<li>seconds - Duration in second the message will be displayed</li>\n<li>type - Chan push information can be <code>TEXT</code> or <code>URL</code>. If URL, those must allow CORS.</li>\n<li>workitemId - Unique identified representing the workitem. Same as _id</li>\n</ul>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n    \"createdAt\":1567887910726\n    \"content\":\"Chat Push Message 1\",\n    \"id\":\"eb3b4e9f-38e1-4f77-b94d-b55afda6e72b\",\n    \"name\":\"ChatPushNotification\",\n    \"result\":\"SUCCESS\",\n    \"seconds\":10,\n    \"type\":\"TEXT\",\n    \"workitemId\":\"b57045ef-2834-42bf-ab09-0a993ce035b2\",\n}\n\n</code></pre>\n<h4 id=\"message-notification-messagenotification\">Message Notification (MessageNotification)</h4>\n<p>This notification represent a message sent by the agent or the workflow. The field called options in the message object of the notification represent the possible options that should be presented to the consumer for this to choose the result. See <code>Set Options</code>.</p>\n<ul>\n<li>createdAt - Unix timestamp in milliseconds the notification was created</li>\n<li>id - Unique ID representing the notification</li>\n<li>name - Name of hte notification</li>\n<li>message - Actual message object.<ul>\n<li>filename - For future use</li>\n<li>fileContentSize - For future use</li>\n<li>fileContentType - For future use</li>\n<li>fromId - Name that will be presented in the message to the agent, normally the consumer name.</li>\n<li>id - Unique ID of the message</li>\n<li>name - For future use</li>\n<li>priority - Indicate if the message has been sent with high priority or not, currently not applicable for consumer chat</li>\n<li>options - Array of choices to be presented to the user</li>\n<li>textMsg - Message to be sent to the agent</li>\n<li>type - Originator of the message</li>\n<li>timestamp - Unix timestamp in milliseconds when the message was sent</li>\n<li>toId - Workitem ID where to send the request.</li>\n<li>viewedBy - Array of object indicating who read the message</li>\n</ul>\n</li>\n<li>result - Result of the request</li>\n<li>workitemId - Unique identified representing the workitem. Same as _id</li>\n</ul>\n<h5 id=\"without-options\">Without options</h5>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n    \"createdAt\": 1567888082169,\n    \"id\": \"4945a3b8-f3cc-452d-bd09-1eea10e11ed8\",\n    \"name\": \"MessageNotification\",\n    \"message\": {\n        \"toId\": \"8e903ae3-133c-48d4-8fc6-ad3c0eeb74fe\",\n        \"filename\": \"\",\n        \"viewedBy\": [],\n        \"fileContentSize\": 0,\n        \"name\": \"RealtimeMessage\",\n        \"textMsg\": \"Hi, how can I help you today?\",\n        \"id\": \"8c34dd7b-6d7f-4f2c-89f6-914339a8e082\",\n        \"priority\": false,\n        \"type\": \"USER\",\n        \"fromId\": \"Intervenant\",\n        \"fileContentType\": \"\",\n        \"timestamp\": 1567888081750\n    },\n    \"result\": \"SUCCESS\",\n    \"workitemId\": \"8e903ae3-133c-48d4-8fc6-ad3c0eeb74fe\"\n}\n\n</code></pre>\n<h5 id=\"with-options\">With options</h5>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n    createdAt: 1567887025584,\n    id: \"ed6d929d-c574-4d91-9a1f-f1ef90b2caf5\",\n    message: {\n        fileContentSize: 0,\n        fileContentType: \"\",\n        filename: \"\"\n        fromId: \"Agent\",\n        id: \"ba62f6a3-2c5e-45b1-b281-988a5afb63cc\",\n        name: \"RealtimeMessage\",\n        options: [\n            {id: \"25bdf273-1791-4c3e-8204-8b7025fa45fb\", value: \"Option 1\"},\n            {id: \"7af438f1-ffce-4aca-9132-414bdc965dbc\", value: \"Option 2\"},\n            {id: \"547cf182-fed3-494e-90d9-d5750c9922b3\", value: \"Option 3\"}\n        ],\n        priority: false,\n        textMsg: \"What option should you choose?\",\n        timestamp: 1567887025584,\n        toId: \"John Doe\",\n        type: \"USER\",\n        viewedBy: []\n    }\n    name: \"MessageNotification\",\n    result: \"SUCCESS\",\n    workitemId: \"708f80e6-18bb-440e-b132-7d8f49ad2033\"\n}\n\n</code></pre>\n<h4 id=\"message-status-notification-messagestatusnotification\">Message Status Notification (MessageStatusNotification)</h4>\n<p>Notification to inform that the state of the chat changed. The ViewedBy field give the latest state if the message, the deliverd status indicate the agent has seen it.</p>\n<ul>\n<li>createdAt - Unix timestamp in milliseconds the notification was created</li>\n<li>id - Unique ID representing the notification</li>\n<li>message - Actual message object.<ul>\n<li>filename - For future use</li>\n<li>fileContentSize - For future use</li>\n<li>fileContentType - For future use</li>\n<li>fromId - Name that will be presented in the message to the agent, normally the consumer name.</li>\n<li>id - Unique ID of the message</li>\n<li>name - For future use</li>\n<li>priority - Indicate if the message has been sent with high priority or not, currently not applicable for consumer chat</li>\n<li>options - Array of choices to be presented to the user (field only present if their are options for the consumer to select)</li>\n<li>textMsg - Message to be sent to the agent</li>\n<li>type - Originator of the message</li>\n<li>timestamp - Unix timestamp in milliseconds when the message was sent</li>\n<li>toId - Workitem ID where to send the request.</li>\n<li>viewedBy - Array of object indicating who read the message</li>\n</ul>\n</li>\n<li>name - Name of hte notification</li>\n<li>result - Result of the request</li>\n<li>workitemId - Unique identified representing the workitem. Same as _id</li>\n</ul>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n    \"createdAt\": 1567888121137,\n    \"id\": \"c5e73b67-6cc1-4632-96a1-c592ad3189c7\",\n    \"message\": {\n        \"filename\": \"\",\n        \"fileContentSize\": 0,\n        \"fileContentType\": \"\",\n        \"fromId\": \"John Doe\",\n        \"id\": \"7dc32d7b-21d4-4b58-9c0c-b27060697087\",\n        \"name\": \"RealtimeMessage\",\n        \"priority\": false,\n        \"textMsg\": \"I would like to know....\",\n        \"type\": \"CLIENT\",\n        \"timestamp\": 1567888119859,\n        \"toId\": \"8e903ae3-133c-48d4-8fc6-ad3c0eeb74fe\",\n        \"viewedBy\": [\n            {\n                \"userId\": \"John Doe\",\n                \"timestamp\": 1567888120571,\n                \"status\": \"delivered\"\n            },\n            {\n                \"userId\": \"59580d86ee2f257144bd77a9\",\n                \"timestamp\": 1567888121137,\n                \"status\": \"delivered\"\n            }\n        ],\n        \"modifiedAt\": 1567888121137\n    },\n    \"name\": \"MessageStatusNotification\",\n    \"result\": \"SUCCESS\",\n    \"workitemId\": \"8e903ae3-133c-48d4-8fc6-ad3c0eeb74fe\",\n}\n\n</code></pre>\n<h4 id=\"message-typing-notification-messagetyping-notification\">Message Typing Notification (MessageTyping Notification)</h4>\n<p>Notification indicating the agent is typing.</p>\n<ul>\n<li>createdAt - Unix timestamp in milliseconds the notification was created</li>\n<li>id - Unique ID representing the notification</li>\n<li>name - Name of hte notification</li>\n<li>result - Result of the request</li>\n<li>reason - N/A</li>\n<li>status - Status of the request, same as result</li>\n</ul>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n    \"createdAt\":1567888097449,\n    \"fromId\":\"Intervenant\",\n    \"id\":\"dee104e6-5615-4f3b-9407-01a1b2a0315a\",\n    \"name\":\"MessageTypingNotification\",\n    \"result\":\"SUCCESS\",\n    \"workitemId\":\"8e903ae3-133c-48d4-8fc6-ad3c0eeb74fe\",\n    \"waitTime\":4000,\n}\n\n</code></pre>\n<h4 id=\"websocket-subscription-status-notification-websocketsubscriptionstatusnotification\">WebSocket Subscription Status Notification (WebSocketSubscriptionStatusNotification)</h4>\n<ul>\n<li>createdAt - Unix timestamp in milliseconds the notification was created</li>\n<li>id - Unique ID representing the notification</li>\n<li>name - Name of hte notification</li>\n<li>result - Result of the request</li>\n<li>reason - N/A</li>\n<li>status - Status of the request, same as result</li>\n</ul>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n    \"createdAt\":1567888071950,\n    \"id\":\"1938729e-b45c-47f5-a215-b291963644d0\",\n    \"name\":\"WebSocketSubscriptionStatusNotification\",\n    \"result\":\"SUCCESS\",\n    \"reason\":null,\n    \"status\":\"SUCCESS\"\n}\n\n</code></pre>\n<h4 id=\"workitem-terminated-notification-workitemterminatednotification\">Workitem Terminated Notification (WorkitemTerminatedNotification)</h4>\n<p>This notification is sent when the agent terminate the chat. The consumer must now clear the information related to the workitem and no messages can be sent after this.</p>\n<ul>\n<li>createdAt - Unix timestamp in milliseconds the notification was created</li>\n<li>id - Unique ID representing the notification</li>\n<li>name - Name of hte notification</li>\n<li>result - Result of the request</li>\n<li>userId - Agent ID who terminated the workitem</li>\n<li>workitemId - Unique identified representing the workitem. Same as _id</li>\n</ul>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n    \"createdAt\": 1567888747318\n    \"id\": \"f7e884cb-6728-4f84-ad1b-2d8004a3a0c4\"\n    \"name\": \"WorkitemTerminatedNotification\"\n    \"result\": \"SUCCESS\"\n    \"userId\": \"59580d86ee2f257144bd77a9\",\n    \"workitemId\": \"8e903ae3-133c-48d4-8fc6-ad3c0eeb74fe\"\n}\n\n</code></pre>\n","urlObject":{"query":[],"variable":[]}},"response":[],"_postman_id":"c08f4ac7-e932-44ed-96e5-005dd28a29db"}],"id":"5654d9fa-31ee-4ade-a71a-95283b6c045e","_postman_id":"5654d9fa-31ee-4ade-a71a-95283b6c045e","description":""},{"name":"CRM","item":[{"name":"Contact","item":[{"name":"Create","event":[{"listen":"test","script":{"id":"03902112-ba02-4bf1-8e66-1da409c99855","exec":[""],"type":"text/javascript"}}],"id":"1f83dbf5-4e00-4578-b5ce-1c64320e2e45","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","type":"text","value":"{{token}}"},{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n\n\t\"name\":\"John Doe\",\n\t\"firstName\":\"John\",\n\t\"lastName\":\"Doe\",\n\t\"email\":\"john.doe@abc.com\"\n}"},"url":"{{domain}}/data/api/types/contact","description":"<p>Create contact object. 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                                 ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 607,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -399,\n                                            \"D\": 14.561924743652327,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -389,\n                                            \"D\": 14.561924743652327,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": 14.561924743652327,\n     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            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n            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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    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              }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": 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                           ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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                             ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3badf800ec359ca16f742\",\n                            \"__gohashid\": 12562\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1538503118894,\n            \"finalWorkitemStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"recordingAnalysisEndTime\": 1439,\n            \"recordingAnalysisMinDuration\": \"60\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys Demo Campaign\"\n                    }\n                }\n            },\n            \"campaignId\": \"5bb3b1ce5485590001086897\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": false,\n            \"recordingAnalysisMaxDuration\": \"300\",\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n            \"useForPredictive\": false,\n            \"name\": \"Catasys\",\n            \"useForOutbound\": true,\n            \"tenantId\": \"thrio\",\n            \"recordingAnalysisStartTime\": 1,\n            \"_id\": \"5bb3b1ce5485590001086897\",\n            \"useForFax\": false\n        },\n        {\n            \"addresses\": [],\n            \"modifiedAt\": 1551289159803,\n            \"recordingPercentage\": \"0\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"This campaign handles all inbound inquiries from the Thrio website. \",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": 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                 {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"_id\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"200 100\",\n                    \"__gohashid\": 29338,\n                    \"transitions\": []\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Send Email\",\n                            \"properties\": {\n                                \"fromAddress\": \"advertising@thrio.com\",\n                                \"toAddress\": \"namir.yedid@thrio.com\",\n                                \"subject\": \"workitem.email.subject\",\n                                \"contentType\": \"text/html\",\n                                \"body\": \"'First Name: ' + workitem.data['First Name'] + '<br>Last Name: ' + workitem.data['Last Name'] + '<br>Company: ' + workitem.data.Company + '<br>Title: ' + workitem.data.Title + '<br>Message: ' + workitem.data.Message + '<br>Email Address: ' + workitem.data['Email Address'] + '<br>Phone Number: ' + workitem.data['Phone Number']\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"sendemail\"\n                        },\n                        {\n                            \"name\": \"Start Timer\",\n                            \"properties\": {\n                                \"timeoutInSeconds\": \"60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"starttimer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                  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                                 ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n    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\"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                  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\"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                     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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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                   \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": 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                         },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n                    \"loc\": \"-441 468\",\n                    \"__gohashid\": 384441,\n                    \"transitions\": [\n                        {\n                            \"id\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"id\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ]\n                },\n                \"5c788fbbd2134d04191c8bb1\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788fbbd2134d04191c8bb1\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Customer email address\",\n                            \"properties\": {\n                                \"variableName\": \"emailAddress\",\n                                \"rightExpression\": \"workitem.currentSMSMessage.email\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n                                        \"name\": \"Trade Show Lead\"\n                                    }\n                                },\n                                \"dispositionId\": \"5c8beda802e2f60001b88e0d\"\n                            },\n                            \"type\": \"sendemail\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                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                               {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    269.00000000000006,\n                                    291.82369944495497,\n                                    279.00000000000006,\n                                    291.82369944495497,\n                                    299.261423749154,\n                                    291.82369944495497,\n                                    299.261423749154,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                      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16302,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf09338a889060d3c9551\",\n                            \"__gohashid\": 7223\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"__gohashid\": 7228\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\",\n                            \"__gohashid\": 7233\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        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      133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-34.999999999999744 485.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    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                                    }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                  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                             432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    47.073522802176875,\n                                    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\"refId1558353980534\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-609.9999999999999 6.249823357222141\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 7429\n                        },\n                        {\n                            \"name\": \"Check if 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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251545\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980568\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n     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     {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                      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\"refId1558353981080\",\n                            \"id\": \"refId1558480251589\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"description\": \"Send call to sales team (whoever answered Yes to SMS)\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \">=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n          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   \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086348\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                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                          },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086350\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558094086351\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    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\"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086353\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n                    \"loc\": \"-441 468\",\n                    \"__gohashid\": 384441,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7883af400ec929cbc7eebf\",\n                            \"__gohashid\": 7699\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7883ff2dda9b862e5c2708\",\n                            \"__gohashid\": 7704\n                        }\n                    ]\n                },\n                \"5c788fbbd2134d04191c8bb1\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788fbbd2134d04191c8bb1\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Customer email address\",\n                            \"properties\": {\n                                \"variableName\": \"emailAddress\",\n                                \"rightExpression\": \"workitem.currentSMSMessage.email\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    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\"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"fromAddress\": \"upgrade@thrio.com\",\n                                \"subject\": \"workitem.email.subject\",\n                                \"toAddress\": \"workitem.from\",\n                                \"description\": \"\"\n                            },\n                            \"type\": \"sendemail\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251601\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Send Email to Sales Team\",\n                            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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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},\n                        {\n                            \"name\": \"Wait for SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"functionId\": \"5cdea13ded3a970001530766\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"functionId\": {\n                                        \"name\": \"Wait for SMS Message\"\n                                    }\n                                }\n                            },\n                            \"type\": 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     ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                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              \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597138\",\n                            \"icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                         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\"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"We have a 30\\\" Samsung TV for $150, or Sony 40\\\" for $275\",\n                                \"toAddress\": \"\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597140\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"dispositionId\": \"5c76860302e2f6000198e9f5\",\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"subject\": \"Requested Information\",\n                                \"toAddress\": \"workitem.data.email\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"dispositionId\": {\n                                        \"name\": \"Email Sent\"\n    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\"C\": -173,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n     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    },\n            \"createdAt\": 1564429692200,\n            \"finalWorkitemStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Rose SMS\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"SMS Campaign for Inbound / Oubound\"\n                    }\n                }\n            },\n            \"campaignId\": \"5d3f4d7c6af61e00014e73dd\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": true,\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"createdBy\": \"5a736d026656f800019f75e2\",\n            \"useForPredictive\": false,\n            \"name\": \"Rose SMS\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5d3f4d7c6af61e00014e73dd\",\n            \"callerId\": \"+17472200299\",\n            \"useForFax\": false\n        }\n    ]\n}"},{"id":"839ced5b-f927-4fed-82a4-6d146a1f7589","name":"Create Debt","originalRequest":{"method":"POST","header":[{"key":"Authorization","type":"text","value":"{{token}}"},{"key":"Content-Type","type":"text","value":"application/json"}],"body":{"mode":"raw","raw":"{\n\t\"name\":\"ABC\",\n\t\"principal\":300,\n\t\"currency\":\"EUR\"\n}"},"url":"{{domain}}/data/api/types/debt"},"status":"Created","code":201,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Wed, 11 Sep 2019 11:43:14 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\"debt\",\n    \"contacts\": {\n        \"count\": 0,\n        \"total\": 0\n    }\n}"},{"id":"b54fa27a-6b63-45e7-b2dd-911188a50c83","name":"Search Object Response Example","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":{"raw":"{{domain}}/data/api/types/{{object}}?q=*","host":["{{domain}}"],"path":["data","api","types","{{object}}"],"query":[{"key":"q","value":"*"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Tue, 13 Aug 2019 16:08:53 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, 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\"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"M1105.052 191.235C983.227 69.41 821.255 2.321 648.965 2.321c-172.289 0-334.263 67.089-456.086 188.914C71.055 313.059 3.965 475.032 3.965 647.321c0 172.291 67.089 334.262 188.914 456.088 121.823 121.821 283.797 188.912 456.086 188.912 172.29 0 334.262-67.091 456.087-188.912 121.821-121.826 188.913-283.798 188.913-456.088 0-172.289-67.092-334.263-188.913-456.086zM648.965 1208.191c-309.263 0-560.87-251.605-560.87-560.871 0-309.266 251.607-560.87 560.87-560.87 309.263 0 560.869 251.606 560.869 560.87s-251.606 560.871-560.869 560.871z M492.816 806.701c28.059-9.435 39.912-32.909 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\"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5a1364eb6ffd161194b4e7b9\",\n                    \"_id\": \"5a1364eb6ffd161194b4e7b9\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"351.99999999999994 252\",\n                    \"transitions\": [],\n                    \"__gohashid\": 5689\n                },\n       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\"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n                    \"transitions\": [],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-275 -163\",\n                    \"__gohashid\": 14251\n                }\n            },\n            \"createdAt\": 1533162740939,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5b62361403385d0001932ab4\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b89dc081f24b6045ff3\",\n            \"useForPredictive\": false,\n            \"name\": \"Email Demo\",\n            \"useForOutbound\": 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                           \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n            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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                 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\"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour 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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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                             ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": 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   \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": 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                         },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n               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\"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980570\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980573\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -215.1307118745769,\n                                    227.82369944495468,\n                                    -215.1307118745769,\n                                    137.67630055504526,\n                                    -76.00000000000006,\n                                    137.67630055504526,\n                                    -76.00000000000006,\n                                    147.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558353980574\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n                                    -38.55818659705431,\n                                    651.0390625000002,\n                                    -28.55818659705431\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557410177766\",\n                            \"id\": \"refId1558480251584\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer (to Sales Team)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -60,\n                                    651.0390625000002,\n                                    -60,\n                                    651.0390625000002,\n                                    -38.55818659705431,\n                                    651.0390625000002,\n                                    -28.55818659705431\n                                ],\n                                \"name\": \"Transition (If SalesTeam does not respond)\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1558353981080\",\n                            \"id\": \"refId1558480251589\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"description\": \"Send call to sales team (whoever answered Yes to SMS)\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \">=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"dnis\": \"workitem.currentSMSMessage.textMsg\"\n                            },\n                            \"type\": \"directconnect\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251590\",\n                            \"icon\": \"icon-directconnect\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"399.99999999999994 -64.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086348\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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\"templateId\": {\n                                        \"name\": \"Acknowledgement Email Template\"\n                                    }\n                                }\n                            },\n                            \"type\": \"replyemailtemplate\",\n                            \"_selected\": false,\n                            \"id\": \"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                            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                      \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    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    },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"description\": \"Catasys Main Menu\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b429de80d80001d4b354\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Main Options\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239563\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 1 Care Coach\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": 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                          ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n                                    -45.11620608719528,\n                                    -292,\n                                    -45.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -212,\n                                    101.02557373046876,\n                                    -212,\n                                    101.02557373046876,\n                                    -210.4588203647468,\n                                    101.02557373046876,\n                                    -200.4588203647468\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour 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            \"__gohashid\": 173620\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.0000000000002,\n                                    517.854837292855,\n                                    58.0000000000002,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    116.676300555045,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle 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                      {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                  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             {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n     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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                            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                         \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n    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                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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        \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n     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     {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                          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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n        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 \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251592\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang up phone call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n  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            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    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                    \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": 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-292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n            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\"transitionId\": \"5bbcf09338a889060d3c9551\",\n                            \"description\": \"Handle User Message\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Handle Consumer Message\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf192d85bedd256f1e999\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'CLIENT'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    317,\n                                    250.823699444955,\n                                    327,\n                                    250.823699444955,\n                                    327,\n                                    368.48443107605,\n                                    -34.9999999999998,\n                                    368.48443107605,\n                                    -34.9999999999998,\n                                    399.645162707145,\n                                    -34.9999999999998,\n                                    409.645162707145\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    317,\n                                    284.823699444955,\n                                    327,\n                                    284.823699444955,\n                                    347.261423749154,\n                                    284.823699444955,\n                                    347.261423749154,\n                                    116.676300555045,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For 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                         \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\",\n                            \"__gohashid\": 173571\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    412,\n                                    482.823699444955,\n                                    422,\n                                    482.823699444955,\n                                    422,\n                                    482.823699444955,\n                                    422,\n                                    380,\n                                    380,\n                                    380,\n                                    380,\n                                    116,\n                                    234,\n                                    116,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"328.99999999999994 459.00000000000045\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"__gohashid\": 173620\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.0000000000002,\n                                    517.854837292855,\n                                    58.0000000000002,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    116.676300555045,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle 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                      {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-246.9999999999998 -45.000000000000014\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n      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}\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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                        \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n  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               \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.00000000000023,\n                                    517.8548372928551,\n                                    58.00000000000023,\n                                    517.8548372928551,\n                                    60,\n                                    517.8548372928551,\n                                    60,\n                                    124,\n                                    186.00000000000006,\n                                    124,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-34.999999999999744 485.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\",\n                            \"__gohashid\": 7331\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -237.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    76,\n                                    186.00000000000006,\n                                    76,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-320.9999999999998 -64.00000000000001\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 7380\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"If Email address is sent instead of upgrade\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n             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more information\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980528\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARDE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRAD'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADR'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    -526.9999999999999,\n                                    13.073522802176875,\n                                    -516.9999999999999,\n                                    13.073522802176875,\n                                    -516,\n                                    13.073522802176875,\n                                    -516,\n                                    140,\n                                    -476,\n                                    140,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    47.073522802176875,\n                                    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n                                    -492,\n                                    140,\n                                    -492,\n                                    124,\n                                    -76.00000000000017,\n                                    124,\n                                    -76.00000000000017,\n                                    137.6763005550453,\n                                    -76.00000000000017,\n                                    147.6763005550453\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980534\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-609.9999999999999 6.249823357222141\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 7429\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"id\": \"refId1557930273693\",\n                            \"__gohashid\": 7434\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 7439\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 7444\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251542\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251545\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558094086269\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558094086271\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 273\",\n                    \"__gohashid\": 125086,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c77530aa8d4acccc51221b1\",\n                            \"__gohashid\": 7547\n                        }\n                    ]\n                },\n                \"5c7756658a3cf814f2fab037\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7756658a3cf814f2fab037\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait up to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980568\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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},\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n        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    },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"description\": \"Catasys Main Menu\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b429de80d80001d4b354\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Main Options\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239563\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 1 Care Coach\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                 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\"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": 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Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": 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                           ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n 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[\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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\"properties\": {\n                                \"fromAddress\": \"advertising@thrio.com\",\n                                \"toAddress\": \"namir.yedid@thrio.com\",\n                                \"subject\": \"workitem.email.subject\",\n                                \"contentType\": \"text/html\",\n                                \"body\": \"'First Name: ' + workitem.data['First Name'] + '<br>Last Name: ' + workitem.data['Last Name'] + '<br>Company: ' + workitem.data.Company + '<br>Title: ' + workitem.data.Title + '<br>Message: ' + workitem.data.Message + '<br>Email Address: ' + workitem.data['Email Address'] + '<br>Phone Number: ' + workitem.data['Phone Number']\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"sendemail\"\n                        },\n                        {\n                            \"name\": \"Start Timer\",\n                            \"properties\": {\n                                \"timeoutInSeconds\": \"60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"starttimer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5be0b60d6dbf86ac2f414d1d\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    82.99999999999999,\n                                    14.792561597054366,\n                                    92.99999999999999,\n                                    14.792561597054366,\n                                    92,\n                                    14.792561597054366,\n                                    92,\n                                    14.792561597054366,\n                            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{\n                                            \"leftExpression\": \"workitem.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'OutboundSMS'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    212,\n                                    -86.2074384029456,\n                                    222,\n                                    -86.2074384029456,\n                                    222,\n                                    -203.053985346208,\n                                    -247,\n                                    -203.053985346208,\n                                    -247,\n                                    -121.323699444955,\n                                    -247,\n                                    -111.323699444955\n        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                          \"transitionId\": \"5c7eb6e4e0ad2caca4183990\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7eb657170f6d2b28ad00d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'Email'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    212,\n                                    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\"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    212,\n                                    15.7925615970544,\n                                    222,\n                                    15.7925615970544,\n                                    222,\n                                    15.7925615970544,\n                                    222,\n                     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\"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"128.99999999999986 -66.99999999999994\",\n                    \"__gohashid\": 11531\n                },\n                \"5bbcefedf86afc3d5f563a5a\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Wait SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"description\": \"Wait for SMS Messages from Agent or Consumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf157b2dc1ba3c4021088\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'USER'\"\n                                      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\"transitionId\": \"5bbcf09338a889060d3c9551\",\n                            \"description\": \"Handle User Message\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Handle Consumer Message\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf192d85bedd256f1e999\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": 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        \"transitionId\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    317,\n                                    284.823699444955,\n                                    327,\n                                    284.823699444955,\n                                    347.261423749154,\n                                    284.823699444955,\n                                    347.261423749154,\n                                    116.676300555045,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For 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                         \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\",\n                            \"__gohashid\": 173571\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    412,\n                                    482.823699444955,\n                                    422,\n                                    482.823699444955,\n                                    422,\n                                    482.823699444955,\n                                    422,\n                                    380,\n                                    380,\n                                    380,\n                                    380,\n                                    116,\n                                    234,\n                                    116,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"328.99999999999994 459.00000000000045\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"__gohashid\": 173620\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.0000000000002,\n                                    517.854837292855,\n                                    58.0000000000002,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    116.676300555045,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle 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                      {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-246.9999999999998 -45.000000000000014\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    76,\n                                    -333.9999999999998,\n                                    76,\n                                    -333.9999999999998,\n                                    127.6763005550452,\n                                    -333.9999999999998,\n                                    137.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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                   \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": 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                         },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n                    \"loc\": \"-441 468\",\n                    \"__gohashid\": 384441,\n                    \"transitions\": [\n                        {\n                            \"id\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"id\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ]\n                },\n                \"5c788fbbd2134d04191c8bb1\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788fbbd2134d04191c8bb1\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Customer email address\",\n                            \"properties\": {\n                                \"variableName\": \"emailAddress\",\n                                \"rightExpression\": \"workitem.currentSMSMessage.email\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n                                        \"name\": \"Trade Show Lead\"\n                                    }\n                                },\n                                \"dispositionId\": \"5c8beda802e2f60001b88e0d\"\n                            },\n                            \"type\": \"sendemail\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -490,\n                                    500.823699444955,\n                                    -480,\n                                    500.823699444955,\n                                    -476,\n                                    500.823699444955,\n                                    -476,\n                                    380,\n                                    348,\n                                    380,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c788ff74a2f70ff83ea9db0\"\n                        }\n                    ],\n                    \"name\": \"SMS to Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788fbbd2134d04191c8bb1\",\n                    \"key\": \"5c788fbbd2134d04191c8bb1\",\n                    \"location\": \"-573 477\",\n                    \"loc\": \"-623 444\",\n                    \"__gohashid\": 580500,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c788ff74a2f70ff83ea9db0\",\n                            \"__gohashid\": 174074\n                        }\n                    ]\n                },\n                \"5c7eb657170f6d2b28ad00d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to Workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Sales Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                        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          \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"icon\": \"icon-transition\",\n                            \"id\": \"refId1558480251581\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"key\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"location\": \"186.00000000000006 234.00000000000023\",\n                    \"loc\": \"-264 -102\",\n                    \"__gohashid\": 16302,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf09338a889060d3c9551\",\n                            \"__gohashid\": 7223\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"__gohashid\": 7228\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\",\n                            \"__gohashid\": 7233\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        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      133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-34.999999999999744 485.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\",\n                            \"__gohashid\": 7331\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -237.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    76,\n                                    186.00000000000006,\n                                    76,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n          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more information\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980528\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARDE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": 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                             432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    47.073522802176875,\n                                    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\"refId1558353980534\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-609.9999999999999 6.249823357222141\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 7429\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"id\": \"refId1557930273693\",\n                            \"__gohashid\": 7434\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 7439\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 7444\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251542\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251545\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980568\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n     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     {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                      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\"refId1558353981080\",\n                            \"id\": \"refId1558480251589\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"description\": \"Send call to sales team (whoever answered Yes to SMS)\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \">=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n          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   \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086348\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                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                          },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086350\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558094086351\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    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\"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086353\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n                    \"loc\": \"-441 468\",\n                    \"__gohashid\": 384441,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7883af400ec929cbc7eebf\",\n                            \"__gohashid\": 7699\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7883ff2dda9b862e5c2708\",\n                            \"__gohashid\": 7704\n                        }\n                    ]\n                },\n                \"5c788fbbd2134d04191c8bb1\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788fbbd2134d04191c8bb1\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Customer email address\",\n                            \"properties\": {\n                                \"variableName\": \"emailAddress\",\n                                \"rightExpression\": \"workitem.currentSMSMessage.email\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    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\"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"fromAddress\": \"upgrade@thrio.com\",\n                                \"subject\": \"workitem.email.subject\",\n                                \"toAddress\": \"workitem.from\",\n                                \"description\": \"\"\n                            },\n                            \"type\": \"sendemail\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251601\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Send Email to Sales Team\",\n                            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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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},\n                        {\n                            \"name\": \"Wait for SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"functionId\": \"5cdea13ded3a970001530766\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"functionId\": {\n                                        \"name\": \"Wait for SMS Message\"\n                                    }\n                                }\n                            },\n                            \"type\": 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[\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\"\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -148.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    171.90693740844742,\n                                    -290.9999999999999,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-231.9999999999999 477.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\"\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597138\",\n                            \"icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 115667,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 171.67630055504537,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 181.67630055504537,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597139\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"We have a 30\\\" Samsung TV for $150, or Sony 40\\\" for $275\",\n                                \"toAddress\": \"\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597140\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"dispositionId\": \"5c76860302e2f6000198e9f5\",\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"subject\": \"Requested Information\",\n                                \"toAddress\": \"workitem.data.email\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"dispositionId\": {\n                                        \"name\": \"Email Sent\"\n                                    },\n                                    \"templateId\": {\n                                        \"name\": \"Rose Demo Template\"\n                                    }\n                                },\n                                \"templateId\": \"5d498b9fe8f6040001d0dfa0\"\n                            },\n                            \"type\": \"sendemail\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-sendemail\",\n                            \"id\": \"refId1565100597141\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transition to another state\",\n                            \"properties\": {\n                                \"description\": \"Transition to another state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"name\": \"Transition\",\n                                \"points\": {\n                                    \"__gohashid\": 115668,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 178.96886215209972,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 188.96886215209972,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                }\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1564410019414\",\n                            \"id\": \"refId1565100597142\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-266 -43.00000000000003\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"refId1564410019414\"\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1564429692200,\n            \"finalWorkitemStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Rose SMS\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"SMS Campaign for Inbound / Oubound\"\n                    }\n                }\n            },\n            \"campaignId\": \"5d3f4d7c6af61e00014e73dd\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": true,\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"createdBy\": \"5a736d026656f800019f75e2\",\n            \"useForPredictive\": false,\n            \"name\": \"Rose SMS\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5d3f4d7c6af61e00014e73dd\",\n            \"callerId\": \"+17472200299\",\n            \"useForFax\": false\n        }\n    ]\n}"},{"id":"d861a0d4-571c-4f07-a1be-33bdf58741ad","name":"Search Object Response Example","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":{"raw":"{{domain}}/data/api/types/{{object}}?q=*","host":["{{domain}}"],"path":["data","api","types","{{object}}"],"query":[{"key":"q","value":"*"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Tue, 13 Aug 2019 16:08:53 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n    \"count\": 22,\n    \"total\": 22,\n    \"previous\": \"0\",\n    \"next\": \"22\",\n    \"objects\": [\n        {\n            \"addresses\": [\n                \"8582997191\"\n            ],\n            \"modifiedAt\": 1565636584089,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"\",\n            \"objectType\": \"campaign\",\n            \"defaultExtension\": true,\n            \"states\": {\n                \"5a1364eb6ffd161194b4e7b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5a1364eb6ffd161194b4e7b9\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"M1105.052 191.235C983.227 69.41 821.255 2.321 648.965 2.321c-172.289 0-334.263 67.089-456.086 188.914C71.055 313.059 3.965 475.032 3.965 647.321c0 172.291 67.089 334.262 188.914 456.088 121.823 121.821 283.797 188.912 456.086 188.912 172.29 0 334.262-67.091 456.087-188.912 121.821-121.826 188.913-283.798 188.913-456.088 0-172.289-67.092-334.263-188.913-456.086zM648.965 1208.191c-309.263 0-560.87-251.605-560.87-560.871 0-309.266 251.607-560.87 560.87-560.87 309.263 0 560.869 251.606 560.869 560.87s-251.606 560.871-560.869 560.871z M492.816 806.701c28.059-9.435 39.912-32.909 30.779-60.966-15.84-48.841-24.312-73.195-21.174-64.049-2.017-5.83-1.222-9.485 3.771-12.827 10.444-7.206 19.271-14.786 28.703-20.53 46.855-28.2 97.75-45.945 150.839-57.619 27.194-5.96 54.202-9.144 80.496-7.309 5.52.383 8.333 2.253 10.17 7.84 6.579 21.209 13.699 42.239 20.757 63.389 9.786 29.438 32.783 41.049 62.464 31.384 16.884-5.455 33.528-11.03 50.41-16.485 17.302-5.693 34.666-11.207 51.911-17.079 27.819-9.553 39.672-33.029 30.659-61.027-6.875-21.509-14.415-42.6-20.932-64.228-5.982-20.005-18.226-34.754-35.827-45.441-28.675-17.334-60.511-24.238-93.141-27.786-67.416-7.583-134.049-.94-199.938 14.644-89.07 21.016-170.226 58.804-242.988 114.207-32.741 24.957-62.373 52.982-83.215 89.206-14.378 24.907-19.158 50.451-8.165 78.396 7.486 19.11 12.987 39.173 19.513 58.7 9.73 28.962 33.145 40.933 61.925 31.563 34.367-11.207 68.674-22.596 102.983-33.983z \",\n                            \"color\": \"#FFFFFF\",\n                            \"iconcolor\": \"#6b9b34\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5a1364eb6ffd161194b4e7b9\",\n                    \"_id\": \"5a1364eb6ffd161194b4e7b9\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"351.99999999999994 252\",\n                    \"transitions\": [],\n                    \"__gohashid\": 5689\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"type\": \"playprompt\",\n                            \"properties\": {\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"_selected\": true,\n                            \"id\": \"refId1565636209315\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"properties\": {\n                                \"promptId\": \"59567ffda798c90678770d18\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"4013\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209316\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8279090dda3cd48f9b\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 604,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -399,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -389,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": -132,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -79,\n                                            \"D\": -132,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -79,\n                                            \"D\": -128.0311378479004,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -79,\n                                            \"D\": -118.0311378479004,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 9\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5b745e735c7b2c9cf4d23913\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209317\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8361fc1734b3a8986e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 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another state\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209318\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8856b0154d14fe7e79\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 606,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -399,\n                                            \"D\": -19.438075256347673,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -389,\n                                            \"D\": -19.438075256347673,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": -19.438075256347673,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": 100,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": 100,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": 60,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -59,\n                                            \"D\": 60,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -59,\n                                            \"D\": 57.968862152099604,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -59,\n                                            \"D\": 67.9688621520996,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 9\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5b745e7348f50d13284fb508\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209319\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8549359422eba55c67\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'4'\"\n                                        }\n   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            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n            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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour 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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": 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                           ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -54.97442626953125,\n                                    -17.865757773194048,\n                                    -44.97442626953125,\n                                    -17.865757773194048,\n                                    -44,\n                                    -17.865757773194048,\n                                    -44,\n                                    -116,\n                                    97.02557373046878,\n                                    -116,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3badf800ec359ca16f742\",\n                            \"__gohashid\": 12562\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1538503118894,\n            \"finalWorkitemStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"recordingAnalysisEndTime\": 1439,\n            \"recordingAnalysisMinDuration\": \"60\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys Demo Campaign\"\n                    }\n                }\n            },\n            \"campaignId\": \"5bb3b1ce5485590001086897\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": false,\n            \"recordingAnalysisMaxDuration\": \"300\",\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n            \"useForPredictive\": false,\n            \"name\": \"Catasys\",\n            \"useForOutbound\": true,\n            \"tenantId\": \"thrio\",\n            \"recordingAnalysisStartTime\": 1,\n            \"_id\": \"5bb3b1ce5485590001086897\",\n            \"useForFax\": false\n        },\n        {\n            \"addresses\": [],\n            \"modifiedAt\": 1551289159803,\n            \"recordingPercentage\": \"0\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"This campaign handles all inbound inquiries from the Thrio website. \",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5be0b60d6dbf86ac2f414d1d\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"_id\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"200 100\",\n                    \"__gohashid\": 29338,\n                    \"transitions\": []\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Send Email\",\n                            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   \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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               },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    -331,\n                                    389.676300555045,\n                                    -331,\n                                    399.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n                    \"loc\": \"-441 468\",\n                    \"__gohashid\": 384441,\n                    \"transitions\": [\n                        {\n                            \"id\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"id\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ]\n                },\n                \"5c788fbbd2134d04191c8bb1\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788fbbd2134d04191c8bb1\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Customer email address\",\n                            \"properties\": {\n                                \"variableName\": \"emailAddress\",\n                                \"rightExpression\": \"workitem.currentSMSMessage.email\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n  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                             432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n     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     {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                      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\"refId1558353981080\",\n                            \"id\": \"refId1558480251589\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"description\": \"Send call to sales team (whoever answered Yes to SMS)\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \">=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n          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   \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086348\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086349\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086350\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                               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\"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    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},\n                        {\n                            \"name\": \"Wait for SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"functionId\": \"5cdea13ded3a970001530766\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"functionId\": {\n                                        \"name\": \"Wait for SMS Message\"\n                                    }\n                                }\n                            },\n                            \"type\": 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\"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n                    \"transitions\": [],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-275 -163\",\n                    \"__gohashid\": 14251\n                }\n            },\n            \"createdAt\": 1533162740939,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5b62361403385d0001932ab4\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b89dc081f24b6045ff3\",\n            \"useForPredictive\": false,\n            \"name\": \"Email Demo\",\n            \"useForOutbound\": 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                           \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n            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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                 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\"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour 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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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                             ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": 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   \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": 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                         },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n               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\"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980570\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980573\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -215.1307118745769,\n                                    227.82369944495468,\n                                    -215.1307118745769,\n                                    137.67630055504526,\n                                    -76.00000000000006,\n                                    137.67630055504526,\n                                    -76.00000000000006,\n                                    147.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558353980574\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n                                    -38.55818659705431,\n                                    651.0390625000002,\n                                    -28.55818659705431\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557410177766\",\n                            \"id\": \"refId1558480251584\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer (to Sales Team)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -60,\n                                    651.0390625000002,\n                                    -60,\n                                    651.0390625000002,\n                                    -38.55818659705431,\n                                    651.0390625000002,\n                                    -28.55818659705431\n                                ],\n                                \"name\": \"Transition (If SalesTeam does not respond)\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1558353981080\",\n                            \"id\": \"refId1558480251589\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"description\": \"Send call to sales team (whoever answered Yes to SMS)\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \">=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"dnis\": \"workitem.currentSMSMessage.textMsg\"\n                            },\n                            \"type\": \"directconnect\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251590\",\n                            \"icon\": \"icon-directconnect\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"399.99999999999994 -64.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086348\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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          \"5b6234df34617a119aa4d970\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5b6234df34617a119aa4d970\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5b6234df34617a119aa4d970\",\n                    \"_id\": \"5b6234df34617a119aa4d970\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"200 100\",\n                    \"__gohashid\": 14250,\n                    \"transitions\": []\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Reply To Email\",\n                            \"description\": \"Email acknowledgment\",\n                            \"properties\": {\n                                \"templateId\": \"5b62348003385d0001932ab3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Acknowledgement Email Template\"\n                                    }\n                                }\n                            },\n                            \"type\": \"replyemailtemplate\",\n                            \"_selected\": false,\n                            \"id\": \"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n                    \"transitions\": [],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-275 -163\",\n                    \"__gohashid\": 14251\n                }\n            },\n            \"createdAt\": 1533162740939,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5b62361403385d0001932ab4\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b89dc081f24b6045ff3\",\n            \"useForPredictive\": false,\n            \"name\": \"Email Demo\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5b6234f47fbdde0001909929\"\n        },\n        {\n            \"addresses\": [\n                \"8182103340\"\n            ],\n            \"modifiedAt\": 1560350372468,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": \"100\",\n            \"description\": \"Catasys Demo Campaign\",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"campaignGoalsId\": \"5accd51ed1f2d60001d07a92\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5bb3b1a2199b68dabb133212\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b1a2199b68dabb133212\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"description\": \"Catasys Main Menu\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b429de80d80001d4b354\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Main Options\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239563\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 1 Care Coach\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n                                    -45.11620608719528,\n                                    -292,\n                                    -45.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -212,\n                                    101.02557373046876,\n                                    -212,\n                                    101.02557373046876,\n                                    -210.4588203647468,\n                                    101.02557373046876,\n                                    -200.4588203647468\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"key\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"location\": \"-590.9744262695316 276.48273664829384\",\n                    \"loc\": \"-326.97442626953125 337.57363847712924\",\n                    \"__gohashid\": 2582,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b617b953c306b8b13329\",\n                            \"__gohashid\": 12429\n                        }\n                    ]\n                },\n                \"5bb3b898b6eb1e11c5553816\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b898b6eb1e11c5553816\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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             {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    76,\n                                    -333.9999999999998,\n                                    76,\n                                    -333.9999999999998,\n                                    127.6763005550452,\n                                    -333.9999999999998,\n                                    137.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 273\",\n                    \"__gohashid\": 125086,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c77530aa8d4acccc51221b1\",\n                            \"__gohashid\": 173880\n                        }\n                    ]\n                },\n                \"5c7756658a3cf814f2fab037\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7756658a3cf814f2fab037\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait up to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                     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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980573\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                       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   \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558353980574\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                      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Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980600\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                       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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    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                    \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": 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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    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              }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour 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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": 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            \"__gohashid\": 173620\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.0000000000002,\n                                    517.854837292855,\n                                    58.0000000000002,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    116.676300555045,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle 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                      {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                  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             {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n     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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                            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                         \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n    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                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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        \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n     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     {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                          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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n        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 \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251592\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang up phone call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n  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\"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'OutboundSMS'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 105045,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": 291.9999999999998,\n                                            \"D\": -87.2074384029456,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 301.9999999999998,\n                                            \"D\": -87.2074384029456,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 301.9999999999998,\n                                            \"D\": -87.2074384029456,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 301.9999999999998,\n                                            \"D\": -172,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -387.99999999999994,\n                                            \"D\": -172,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -387.99999999999994,\n                                            \"D\": -159.32369944495477,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -387.99999999999994,\n                                            \"D\": -149.32369944495477,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc031cab490a9b929b9b758\",\n                            \"_selected\": false,\n                            \"id\": \"refId1564410019509\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Please wait while we connect you to an agent.\",\n                                \"messageType\": \"USER\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1564410019510\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Support Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5d3f4db26af61e00014e73de\"\n                                ],\n                                \"priority\": 3,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5d3f4db26af61e00014e73de\": \"Rose Queue\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": false,\n                            \"id\": \"refId1564410019511\",\n                            \"icon\": \"icon-enterqueues\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 105046,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": 291.9999999999998,\n                                            \"D\": -53.2074384029456,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 301.9999999999998,\n                                            \"D\": -53.2074384029456,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 301.9999999999998,\n                                            \"D\": 85.48443107604989,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 85.48443107604989,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 171.67630055504537,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 181.67630055504537,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 6\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf145ac12de5d9fe12172\",\n                            \"_selected\": true,\n                            \"id\": \"refId1564410019512\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc031cab490a9b929b9b758\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf145ac12de5d9fe12172\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"208.9999999999998 -84.99999999999996\",\n                    \"__gohashid\": 11531\n                },\n                \"5bbcefedf86afc3d5f563a5a\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Wait SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"description\": \"Wait for SMS Messages from Agent or Consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf157b2dc1ba3c4021088\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'USER'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -359.9999999999999,\n                                    271.5930625915529,\n                                    -349.9999999999999,\n                                    271.5930625915529,\n                                    169.99999999999994,\n                                    271.5930625915529,\n                                    169.99999999999994,\n                                    320.2500000000001,\n                                    169.99999999999994,\n                                    368.9069374084474,\n                                    169.99999999999994,\n                                    378.9069374084474\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf09338a889060d3c9551\",\n                            \"description\": \"Handle User Message\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Handle Consumer Message\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf192d85bedd256f1e999\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'CLIENT'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -359.9999999999999,\n                                    305.5930625915529,\n                                    -349.9999999999999,\n                                    305.5930625915529,\n                                    -348,\n                                    305.5930625915529,\n                                    -348,\n                                    268,\n                                    -231.9999999999999,\n                                    268,\n                                    -231.9999999999999,\n                                    391.8757995605469,\n                                    -231.9999999999999,\n                                    401.8757995605469\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a4386ef9ebf97eece\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -359.9999999999999,\n                                    339.5930625915529,\n                                    -349.9999999999999,\n                                    339.5930625915529,\n                                    -329.738576250846,\n                                    339.5930625915529,\n                                    -329.738576250846,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"_id\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"key\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"location\": \"-443 282.0000000000001\",\n                    \"loc\": \"-264 -102\",\n                    \"__gohashid\": 16302,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf09338a889060d3c9551\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a4386ef9ebf97eece\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\"\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    252.99999999999994,\n                                    468.5930625915529,\n                                    262.99999999999994,\n                                    468.5930625915529,\n                                    262.99999999999994,\n                                    171.90693740844742,\n                                    -90,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"169.99999999999994 445.00000000000017\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\"\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -148.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    171.90693740844742,\n                                    -290.9999999999999,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-231.9999999999999 477.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\"\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597138\",\n                            \"icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 115667,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 171.67630055504537,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 181.67630055504537,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597139\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"We have a 30\\\" Samsung TV for $150, or Sony 40\\\" for $275\",\n                                \"toAddress\": \"\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597140\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"dispositionId\": \"5c76860302e2f6000198e9f5\",\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"subject\": \"Requested Information\",\n                                \"toAddress\": \"workitem.data.email\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"dispositionId\": {\n                                        \"name\": \"Email Sent\"\n                                    },\n                                    \"templateId\": {\n                                        \"name\": \"Rose Demo Template\"\n                                    }\n                                },\n                                \"templateId\": \"5d498b9fe8f6040001d0dfa0\"\n                            },\n                            \"type\": \"sendemail\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-sendemail\",\n                            \"id\": \"refId1565100597141\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transition to another state\",\n                            \"properties\": {\n                                \"description\": \"Transition to another state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"name\": \"Transition\",\n                                \"points\": {\n                                    \"__gohashid\": 115668,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 178.96886215209972,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 188.96886215209972,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                }\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1564410019414\",\n                            \"id\": \"refId1565100597142\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-266 -43.00000000000003\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"refId1564410019414\"\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1564429692200,\n            \"finalWorkitemStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Rose SMS\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"SMS Campaign for Inbound / Oubound\"\n                    }\n                }\n            },\n            \"campaignId\": \"5d3f4d7c6af61e00014e73dd\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": true,\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"createdBy\": \"5a736d026656f800019f75e2\",\n            \"useForPredictive\": false,\n            \"name\": \"Rose SMS\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5d3f4d7c6af61e00014e73dd\",\n            \"callerId\": \"+17472200299\",\n            \"useForFax\": false\n        }\n    ]\n}"},{"id":"f24ce7d7-68be-4fed-943a-c0e915c7f775","name":"Search Object Response Example","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":{"raw":"{{domain}}/data/api/types/{{object}}?q=*","host":["{{domain}}"],"path":["data","api","types","{{object}}"],"query":[{"key":"q","value":"*"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Tue, 13 Aug 2019 16:08:53 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n    \"count\": 22,\n    \"total\": 22,\n    \"previous\": \"0\",\n    \"next\": \"22\",\n    \"objects\": [\n        {\n            \"addresses\": [\n                \"8582997191\"\n            ],\n            \"modifiedAt\": 1565636584089,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": 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            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    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                    \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    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        \"transitionId\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    317,\n                                    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\"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                     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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n             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\"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate 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               }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                            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                         \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. 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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n      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\"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": 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                                {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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       \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n  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\"timeoutInSeconds\": \"3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"starttimer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate SMS\",\n                            \"properties\": {\n                                \"stateId\": \"5c8c60c90f0a5fa5b229bd15\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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      133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-34.999999999999744 485.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\",\n                            \"__gohashid\": 7331\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -237.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    76,\n                                    186.00000000000006,\n                                    76,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-320.9999999999998 -64.00000000000001\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 7380\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"If Email address is sent instead of upgrade\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n             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more information\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980528\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARDE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRAD'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADR'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    -526.9999999999999,\n                                    13.073522802176875,\n                                    -516.9999999999999,\n                                    13.073522802176875,\n                                    -516,\n                                    13.073522802176875,\n                                    -516,\n                                    140,\n                                    -476,\n                                    140,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    47.073522802176875,\n                                    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\"refId1558353980534\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-609.9999999999999 6.249823357222141\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 7429\n                        },\n                        {\n                            \"name\": \"Check if 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\"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251542\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251545\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558094086269\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558094086271\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 273\",\n                    \"__gohashid\": 125086,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c77530aa8d4acccc51221b1\",\n                            \"__gohashid\": 7547\n                        }\n                    ]\n                },\n                \"5c7756658a3cf814f2fab037\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7756658a3cf814f2fab037\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait up to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980568\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                 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},\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n        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                    \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": 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-292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n            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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour 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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": 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                           ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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                             ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3badf800ec359ca16f742\",\n                            \"__gohashid\": 12562\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1538503118894,\n            \"finalWorkitemStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"recordingAnalysisEndTime\": 1439,\n            \"recordingAnalysisMinDuration\": \"60\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys Demo Campaign\"\n                    }\n                }\n            },\n            \"campaignId\": \"5bb3b1ce5485590001086897\",\n            \"defaultOutbound\": 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\"properties\": {\n                                \"fromAddress\": \"advertising@thrio.com\",\n                                \"toAddress\": \"namir.yedid@thrio.com\",\n                                \"subject\": \"workitem.email.subject\",\n                                \"contentType\": \"text/html\",\n                                \"body\": \"'First Name: ' + workitem.data['First Name'] + '<br>Last Name: ' + workitem.data['Last Name'] + '<br>Company: ' + workitem.data.Company + '<br>Title: ' + workitem.data.Title + '<br>Message: ' + workitem.data.Message + '<br>Email Address: ' + workitem.data['Email Address'] + '<br>Phone Number: ' + workitem.data['Phone Number']\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"sendemail\"\n                        },\n                        {\n                            \"name\": \"Start Timer\",\n                            \"properties\": {\n                                \"timeoutInSeconds\": \"60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"starttimer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5be0b60d6dbf86ac2f414d1d\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    82.99999999999999,\n                                    14.792561597054366,\n                                    92.99999999999999,\n                                    14.792561597054366,\n                                    92,\n                                    14.792561597054366,\n                                    92,\n                                    14.792561597054366,\n                            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{\n                                            \"leftExpression\": \"workitem.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'OutboundSMS'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    212,\n                                    -86.2074384029456,\n                                    222,\n                                    -86.2074384029456,\n                                    222,\n                                    -203.053985346208,\n                                    -247,\n                                    -203.053985346208,\n                                    -247,\n                                    -121.323699444955,\n                                    -247,\n                                    -111.323699444955\n        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                          \"transitionId\": \"5c7eb6e4e0ad2caca4183990\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7eb657170f6d2b28ad00d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'Email'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    212,\n                                    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\"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    212,\n                                    15.7925615970544,\n                                    222,\n                                    15.7925615970544,\n                                    222,\n                                    15.7925615970544,\n                                    222,\n                     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\"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"128.99999999999986 -66.99999999999994\",\n                    \"__gohashid\": 11531\n                },\n                \"5bbcefedf86afc3d5f563a5a\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Wait SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"description\": \"Wait for SMS Messages from Agent or Consumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf157b2dc1ba3c4021088\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'USER'\"\n                                      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\"transitionId\": \"5bbcf09338a889060d3c9551\",\n                            \"description\": \"Handle User Message\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Handle Consumer Message\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf192d85bedd256f1e999\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": 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        \"transitionId\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    317,\n                                    284.823699444955,\n                                    327,\n                                    284.823699444955,\n                                    347.261423749154,\n                                    284.823699444955,\n                                    347.261423749154,\n                                    116.676300555045,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For 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                         \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\",\n                            \"__gohashid\": 173571\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    412,\n                                    482.823699444955,\n                                    422,\n                                    482.823699444955,\n                                    422,\n                                    482.823699444955,\n                                    422,\n                                    380,\n                                    380,\n                                    380,\n                                    380,\n                                    116,\n                                    234,\n                                    116,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"328.99999999999994 459.00000000000045\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"__gohashid\": 173620\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.0000000000002,\n                                    517.854837292855,\n                                    58.0000000000002,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    116.676300555045,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle 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                      {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-246.9999999999998 -45.000000000000014\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    76,\n                                    -333.9999999999998,\n                                    76,\n                                    -333.9999999999998,\n                                    127.6763005550452,\n                                    -333.9999999999998,\n                                    137.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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                   \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": 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                         },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n                    \"loc\": \"-441 468\",\n                    \"__gohashid\": 384441,\n                    \"transitions\": [\n                        {\n                            \"id\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"id\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ]\n                },\n                \"5c788fbbd2134d04191c8bb1\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788fbbd2134d04191c8bb1\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Customer email address\",\n                            \"properties\": {\n                                \"variableName\": \"emailAddress\",\n                                \"rightExpression\": \"workitem.currentSMSMessage.email\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n                                        \"name\": \"Trade Show Lead\"\n                                    }\n                                },\n                                \"dispositionId\": \"5c8beda802e2f60001b88e0d\"\n                            },\n                            \"type\": \"sendemail\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -490,\n                                    500.823699444955,\n                                    -480,\n                                    500.823699444955,\n                                    -476,\n                                    500.823699444955,\n                                    -476,\n                                    380,\n                                    348,\n                                    380,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c788ff74a2f70ff83ea9db0\"\n                        }\n                    ],\n                    \"name\": \"SMS to Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788fbbd2134d04191c8bb1\",\n                    \"key\": \"5c788fbbd2134d04191c8bb1\",\n                    \"location\": \"-573 477\",\n                    \"loc\": \"-623 444\",\n                    \"__gohashid\": 580500,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c788ff74a2f70ff83ea9db0\",\n                            \"__gohashid\": 174074\n                        }\n                    ]\n                },\n                \"5c7eb657170f6d2b28ad00d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to Workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Sales Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                        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          \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"icon\": \"icon-transition\",\n                            \"id\": \"refId1558480251581\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"key\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"location\": \"186.00000000000006 234.00000000000023\",\n                    \"loc\": \"-264 -102\",\n                    \"__gohashid\": 16302,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf09338a889060d3c9551\",\n                            \"__gohashid\": 7223\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"__gohashid\": 7228\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\",\n                            \"__gohashid\": 7233\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        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      133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-34.999999999999744 485.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\",\n                            \"__gohashid\": 7331\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -237.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    76,\n                                    186.00000000000006,\n                                    76,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n          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more information\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980528\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARDE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": 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                             432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    47.073522802176875,\n                                    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\"refId1558353980534\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-609.9999999999999 6.249823357222141\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 7429\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"id\": \"refId1557930273693\",\n                            \"__gohashid\": 7434\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 7439\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 7444\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251542\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251545\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980568\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n     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     {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                      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\"refId1558353981080\",\n                            \"id\": \"refId1558480251589\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"description\": \"Send call to sales team (whoever answered Yes to SMS)\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \">=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n          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   \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086348\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                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                          },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086350\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558094086351\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    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\"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086353\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n                    \"loc\": \"-441 468\",\n                    \"__gohashid\": 384441,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7883af400ec929cbc7eebf\",\n                            \"__gohashid\": 7699\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7883ff2dda9b862e5c2708\",\n                            \"__gohashid\": 7704\n                        }\n                    ]\n                },\n                \"5c788fbbd2134d04191c8bb1\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788fbbd2134d04191c8bb1\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Customer email address\",\n                            \"properties\": {\n                                \"variableName\": \"emailAddress\",\n                                \"rightExpression\": \"workitem.currentSMSMessage.email\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    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\"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"fromAddress\": \"upgrade@thrio.com\",\n                                \"subject\": \"workitem.email.subject\",\n                                \"toAddress\": \"workitem.from\",\n                                \"description\": \"\"\n                            },\n                            \"type\": \"sendemail\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251601\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Send Email to Sales Team\",\n                            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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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},\n                        {\n                            \"name\": \"Wait for SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"functionId\": \"5cdea13ded3a970001530766\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"functionId\": {\n                                        \"name\": \"Wait for SMS Message\"\n                                    }\n                                }\n                            },\n                            \"type\": 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[\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\"\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -148.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    171.90693740844742,\n                                    -290.9999999999999,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-231.9999999999999 477.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\"\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597138\",\n                            \"icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 115667,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 171.67630055504537,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 181.67630055504537,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597139\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"We have a 30\\\" Samsung TV for $150, or Sony 40\\\" for $275\",\n                                \"toAddress\": \"\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597140\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"dispositionId\": \"5c76860302e2f6000198e9f5\",\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"subject\": \"Requested Information\",\n                                \"toAddress\": \"workitem.data.email\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"dispositionId\": {\n                                        \"name\": \"Email Sent\"\n                                    },\n                                    \"templateId\": {\n                                        \"name\": \"Rose Demo Template\"\n                                    }\n                                },\n                                \"templateId\": \"5d498b9fe8f6040001d0dfa0\"\n                            },\n                            \"type\": \"sendemail\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-sendemail\",\n                            \"id\": \"refId1565100597141\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transition to another state\",\n                            \"properties\": {\n                                \"description\": \"Transition to another state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"name\": \"Transition\",\n                                \"points\": {\n                                    \"__gohashid\": 115668,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 178.96886215209972,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 188.96886215209972,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                }\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1564410019414\",\n                            \"id\": \"refId1565100597142\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-266 -43.00000000000003\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"refId1564410019414\"\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1564429692200,\n            \"finalWorkitemStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Rose SMS\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"SMS Campaign for Inbound / Oubound\"\n                    }\n                }\n            },\n            \"campaignId\": \"5d3f4d7c6af61e00014e73dd\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": true,\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"createdBy\": \"5a736d026656f800019f75e2\",\n            \"useForPredictive\": false,\n            \"name\": \"Rose SMS\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5d3f4d7c6af61e00014e73dd\",\n            \"callerId\": \"+17472200299\",\n            \"useForFax\": false\n        }\n    ]\n}"},{"id":"97eed590-d271-4983-9eaf-ca6b1cd9cfca","name":"Search Object Response Example","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":{"raw":"{{domain}}/data/api/types/{{object}}?q=*","host":["{{domain}}"],"path":["data","api","types","{{object}}"],"query":[{"key":"q","value":"*"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Tue, 13 Aug 2019 16:08:53 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n    \"count\": 22,\n    \"total\": 22,\n    \"previous\": \"0\",\n    \"next\": \"22\",\n    \"objects\": [\n        {\n            \"addresses\": [\n                \"8582997191\"\n            ],\n            \"modifiedAt\": 1565636584089,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": 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  {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"_selected\": true,\n                            \"id\": \"refId1565636209315\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"properties\": {\n                                \"promptId\": \"59567ffda798c90678770d18\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                  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                \"id\": \"refId1565636209317\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8361fc1734b3a8986e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 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            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n            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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour 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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": 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                           ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -54.97442626953125,\n                                    -17.865757773194048,\n                                    -44.97442626953125,\n                                    -17.865757773194048,\n                                    -44,\n                                    -17.865757773194048,\n                                    -44,\n                                    -116,\n                                    97.02557373046878,\n                                    -116,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3badf800ec359ca16f742\",\n                            \"__gohashid\": 12562\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1538503118894,\n            \"finalWorkitemStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"recordingAnalysisEndTime\": 1439,\n            \"recordingAnalysisMinDuration\": \"60\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys Demo Campaign\"\n                    }\n                }\n            },\n            \"campaignId\": \"5bb3b1ce5485590001086897\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": false,\n            \"recordingAnalysisMaxDuration\": \"300\",\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n            \"useForPredictive\": false,\n            \"name\": \"Catasys\",\n            \"useForOutbound\": true,\n            \"tenantId\": \"thrio\",\n            \"recordingAnalysisStartTime\": 1,\n            \"_id\": \"5bb3b1ce5485590001086897\",\n            \"useForFax\": false\n        },\n        {\n            \"addresses\": [],\n            \"modifiedAt\": 1551289159803,\n            \"recordingPercentage\": \"0\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"This campaign handles all inbound inquiries from the Thrio website. \",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5be0b60d6dbf86ac2f414d1d\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"_id\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"200 100\",\n                    \"__gohashid\": 29338,\n                    \"transitions\": []\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Send Email\",\n                            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   \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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               },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    -331,\n                                    389.676300555045,\n                                    -331,\n                                    399.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n                    \"loc\": \"-441 468\",\n                    \"__gohashid\": 384441,\n                    \"transitions\": [\n                        {\n                            \"id\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"id\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ]\n                },\n                \"5c788fbbd2134d04191c8bb1\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788fbbd2134d04191c8bb1\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Customer email address\",\n                            \"properties\": {\n                                \"variableName\": \"emailAddress\",\n                                \"rightExpression\": \"workitem.currentSMSMessage.email\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n  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                             432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n     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     {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                      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\"refId1558353981080\",\n                            \"id\": \"refId1558480251589\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"description\": \"Send call to sales team (whoever answered Yes to SMS)\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \">=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n          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   \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086348\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086349\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086350\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                               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\"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    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},\n                        {\n                            \"name\": \"Wait for SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"functionId\": \"5cdea13ded3a970001530766\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"functionId\": {\n                                        \"name\": \"Wait for SMS Message\"\n                                    }\n                                }\n                            },\n                            \"type\": 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\"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n                    \"transitions\": [],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-275 -163\",\n                    \"__gohashid\": 14251\n                }\n            },\n            \"createdAt\": 1533162740939,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5b62361403385d0001932ab4\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b89dc081f24b6045ff3\",\n            \"useForPredictive\": false,\n            \"name\": \"Email Demo\",\n            \"useForOutbound\": 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                           \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n            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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                 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\"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour 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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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                             ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": 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   \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": 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                         },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n               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\"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980570\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980573\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -215.1307118745769,\n                                    227.82369944495468,\n                                    -215.1307118745769,\n                                    137.67630055504526,\n                                    -76.00000000000006,\n                                    137.67630055504526,\n                                    -76.00000000000006,\n                                    147.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558353980574\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n                                    -38.55818659705431,\n                                    651.0390625000002,\n                                    -28.55818659705431\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557410177766\",\n                            \"id\": \"refId1558480251584\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer (to Sales Team)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -60,\n                                    651.0390625000002,\n                                    -60,\n                                    651.0390625000002,\n                                    -38.55818659705431,\n                                    651.0390625000002,\n                                    -28.55818659705431\n                                ],\n                                \"name\": \"Transition (If SalesTeam does not respond)\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1558353981080\",\n                            \"id\": \"refId1558480251589\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"description\": \"Send call to sales team (whoever answered Yes to SMS)\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \">=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"dnis\": \"workitem.currentSMSMessage.textMsg\"\n                            },\n                            \"type\": \"directconnect\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251590\",\n                            \"icon\": \"icon-directconnect\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"399.99999999999994 -64.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086348\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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     -348,\n                                    305.5930625915529,\n                                    -348,\n                                    268,\n                                    -231.9999999999999,\n                                    268,\n                                    -231.9999999999999,\n                                    391.8757995605469,\n                                    -231.9999999999999,\n                                    401.8757995605469\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a4386ef9ebf97eece\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -359.9999999999999,\n                                    339.5930625915529,\n                                    -349.9999999999999,\n                                    339.5930625915529,\n                                    -329.738576250846,\n                                    339.5930625915529,\n                                    -329.738576250846,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"_id\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"key\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"location\": \"-443 282.0000000000001\",\n                    \"loc\": \"-264 -102\",\n                    \"__gohashid\": 16302,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf09338a889060d3c9551\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a4386ef9ebf97eece\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\"\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    252.99999999999994,\n                                    468.5930625915529,\n                                    262.99999999999994,\n                                    468.5930625915529,\n                                    262.99999999999994,\n                                    171.90693740844742,\n                                    -90,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"169.99999999999994 445.00000000000017\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\"\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -148.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    171.90693740844742,\n                                    -290.9999999999999,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-231.9999999999999 477.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\"\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597138\",\n                            \"icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 115667,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 171.67630055504537,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 181.67630055504537,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597139\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"We have a 30\\\" Samsung TV for $150, or Sony 40\\\" for $275\",\n                                \"toAddress\": \"\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597140\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"dispositionId\": \"5c76860302e2f6000198e9f5\",\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"subject\": \"Requested Information\",\n                                \"toAddress\": \"workitem.data.email\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"dispositionId\": {\n                                        \"name\": \"Email Sent\"\n                                    },\n                                    \"templateId\": {\n                                        \"name\": \"Rose Demo Template\"\n                                    }\n                                },\n                                \"templateId\": \"5d498b9fe8f6040001d0dfa0\"\n                            },\n                            \"type\": \"sendemail\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-sendemail\",\n                            \"id\": \"refId1565100597141\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transition to another state\",\n                            \"properties\": {\n                                \"description\": \"Transition to another state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"name\": \"Transition\",\n                                \"points\": {\n                                    \"__gohashid\": 115668,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 178.96886215209972,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 188.96886215209972,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                }\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1564410019414\",\n                            \"id\": \"refId1565100597142\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-266 -43.00000000000003\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"refId1564410019414\"\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1564429692200,\n            \"finalWorkitemStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Rose SMS\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"SMS Campaign for Inbound / Oubound\"\n                    }\n                }\n            },\n            \"campaignId\": \"5d3f4d7c6af61e00014e73dd\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": true,\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"createdBy\": \"5a736d026656f800019f75e2\",\n            \"useForPredictive\": false,\n            \"name\": \"Rose SMS\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5d3f4d7c6af61e00014e73dd\",\n            \"callerId\": \"+17472200299\",\n            \"useForFax\": false\n        }\n    ]\n}"},{"id":"1811e805-69b1-4cd7-a4a0-6aa19442649f","name":"Search Object Response Example","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":{"raw":"{{domain}}/data/api/types/{{object}}?q=*","host":["{{domain}}"],"path":["data","api","types","{{object}}"],"query":[{"key":"q","value":"*"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Tue, 13 Aug 2019 16:08:53 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n    \"count\": 22,\n    \"total\": 22,\n    \"previous\": \"0\",\n    \"next\": \"22\",\n    \"objects\": [\n        {\n            \"addresses\": [\n                \"8582997191\"\n            ],\n            \"modifiedAt\": 1565636584089,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": 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\"_id\": \"5a1364eb6ffd161194b4e7b9\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"351.99999999999994 252\",\n                    \"transitions\": [],\n                    \"__gohashid\": 5689\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"type\": \"playprompt\",\n                            \"properties\": {\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"_selected\": true,\n                            \"id\": \"refId1565636209315\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"properties\": {\n                                \"promptId\": \"59567ffda798c90678770d18\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"4013\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209316\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8279090dda3cd48f9b\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 604,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -399,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -389,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": -87.43807525634767,\n             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                            \"D\": -128.0311378479004,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -79,\n                                            \"D\": -118.0311378479004,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 9\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5b745e735c7b2c9cf4d23913\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209317\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8361fc1734b3a8986e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 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          \"5b6234df34617a119aa4d970\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5b6234df34617a119aa4d970\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5b6234df34617a119aa4d970\",\n                    \"_id\": \"5b6234df34617a119aa4d970\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"200 100\",\n                    \"__gohashid\": 14250,\n                    \"transitions\": []\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Reply To Email\",\n                            \"description\": \"Email acknowledgment\",\n                            \"properties\": {\n                                \"templateId\": \"5b62348003385d0001932ab3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Acknowledgement Email Template\"\n                                    }\n                                }\n                            },\n                            \"type\": \"replyemailtemplate\",\n                            \"_selected\": false,\n                            \"id\": \"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n                    \"transitions\": [],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-275 -163\",\n                    \"__gohashid\": 14251\n                }\n            },\n            \"createdAt\": 1533162740939,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5b62361403385d0001932ab4\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b89dc081f24b6045ff3\",\n            \"useForPredictive\": false,\n            \"name\": \"Email Demo\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5b6234f47fbdde0001909929\"\n        },\n        {\n            \"addresses\": [\n                \"8182103340\"\n            ],\n            \"modifiedAt\": 1560350372468,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": \"100\",\n            \"description\": \"Catasys Demo Campaign\",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"campaignGoalsId\": \"5accd51ed1f2d60001d07a92\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5bb3b1a2199b68dabb133212\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b1a2199b68dabb133212\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"description\": \"Catasys Main Menu\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b429de80d80001d4b354\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Main Options\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239563\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 1 Care Coach\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n                                    -45.11620608719528,\n                                    -292,\n                                    -45.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -212,\n                                    101.02557373046876,\n                                    -212,\n                                    101.02557373046876,\n                                    -210.4588203647468,\n                                    101.02557373046876,\n                                    -200.4588203647468\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"key\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"location\": \"-590.9744262695316 276.48273664829384\",\n                    \"loc\": \"-326.97442626953125 337.57363847712924\",\n                    \"__gohashid\": 2582,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b617b953c306b8b13329\",\n                            \"__gohashid\": 12429\n                        }\n                    ]\n                },\n                \"5bb3b898b6eb1e11c5553816\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b898b6eb1e11c5553816\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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             {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    76,\n                                    -333.9999999999998,\n                                    76,\n                                    -333.9999999999998,\n                                    127.6763005550452,\n                                    -333.9999999999998,\n                                    137.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 273\",\n                    \"__gohashid\": 125086,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c77530aa8d4acccc51221b1\",\n                            \"__gohashid\": 173880\n                        }\n                    ]\n                },\n                \"5c7756658a3cf814f2fab037\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7756658a3cf814f2fab037\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait up to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                     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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980573\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                       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   \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558353980574\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                      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Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980600\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                       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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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\"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"We have a 30\\\" Samsung TV for $150, or Sony 40\\\" for $275\",\n                                \"toAddress\": \"\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597140\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            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                    \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    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                         \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\",\n                            \"__gohashid\": 173571\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    412,\n                                    482.823699444955,\n                                    422,\n                                    482.823699444955,\n                                    422,\n                                    482.823699444955,\n                                    422,\n                                    380,\n                                    380,\n                                    380,\n                                    380,\n                                    116,\n                                    234,\n                                    116,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"328.99999999999994 459.00000000000045\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"__gohashid\": 173620\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.0000000000002,\n                                    517.854837292855,\n                                    58.0000000000002,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    116.676300555045,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle 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                      {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-246.9999999999998 -45.000000000000014\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate 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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": 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}\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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       \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n  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  -237.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    76,\n                                    186.00000000000006,\n                                    76,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n          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\"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"If Email address is sent instead of upgrade\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n             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more information\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980528\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARDE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRAD'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADR'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    -526.9999999999999,\n                                    13.073522802176875,\n                                    -516.9999999999999,\n                                    13.073522802176875,\n                                    -516,\n                                    13.073522802176875,\n                                    -516,\n                                    140,\n                                    -476,\n                                    140,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    47.073522802176875,\n                                    -516.9999999999999,\n                                    47.073522802176875,\n                                    -516,\n                                    47.073522802176875,\n                                    -516,\n                                    140,\n                                    -492,\n                                    140,\n                                    -492,\n                                    124,\n                                    -333.9999999999998,\n                                    124,\n                                    -333.9999999999998,\n                                    127.6763005550452,\n                                    -333.9999999999998,\n                                    137.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\"refId1558353980534\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-609.9999999999999 6.249823357222141\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 7429\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"id\": \"refId1557930273693\",\n                            \"__gohashid\": 7434\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 7439\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 7444\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251542\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251545\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558094086269\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558094086271\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 273\",\n                    \"__gohashid\": 125086,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c77530aa8d4acccc51221b1\",\n                            \"__gohashid\": 7547\n                        }\n                    ]\n                },\n                \"5c7756658a3cf814f2fab037\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7756658a3cf814f2fab037\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait up to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980568\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980570\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n     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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n        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\"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'OutboundSMS'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 105045,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": 291.9999999999998,\n                                            \"D\": -87.2074384029456,\n                                            \"v\": false\n                                        },\n                             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\"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -359.9999999999999,\n                                    339.5930625915529,\n                                    -349.9999999999999,\n                                    339.5930625915529,\n                                    -329.738576250846,\n                                    339.5930625915529,\n                                    -329.738576250846,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n  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     ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                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\"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"We have a 30\\\" Samsung TV for $150, or Sony 40\\\" for $275\",\n                                \"toAddress\": \"\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597140\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"dispositionId\": \"5c76860302e2f6000198e9f5\",\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"subject\": \"Requested Information\",\n                                \"toAddress\": \"workitem.data.email\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"dispositionId\": {\n                                        \"name\": \"Email Sent\"\n    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            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    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                    \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": 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-292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n            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\"transitionId\": \"5bbcf09338a889060d3c9551\",\n                            \"description\": \"Handle User Message\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Handle Consumer Message\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf192d85bedd256f1e999\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'CLIENT'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    317,\n                                    250.823699444955,\n                                    327,\n                                    250.823699444955,\n                                    327,\n                                    368.48443107605,\n                                    -34.9999999999998,\n                                    368.48443107605,\n                                    -34.9999999999998,\n                                    399.645162707145,\n                                    -34.9999999999998,\n                                    409.645162707145\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    317,\n                                    284.823699444955,\n                                    327,\n                                    284.823699444955,\n                                    347.261423749154,\n                                    284.823699444955,\n                                    347.261423749154,\n                                    116.676300555045,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For 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                         \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\",\n                            \"__gohashid\": 173571\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    412,\n                                    482.823699444955,\n                                    422,\n                                    482.823699444955,\n                                    422,\n                                    482.823699444955,\n                                    422,\n                                    380,\n                                    380,\n                                    380,\n                                    380,\n                                    116,\n                                    234,\n                                    116,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"328.99999999999994 459.00000000000045\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"__gohashid\": 173620\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.0000000000002,\n                                    517.854837292855,\n                                    58.0000000000002,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    116.676300555045,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle 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                      {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-246.9999999999998 -45.000000000000014\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n      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}\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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                        \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n  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               \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.00000000000023,\n                                    517.8548372928551,\n                                    58.00000000000023,\n                                    517.8548372928551,\n                                    60,\n                                    517.8548372928551,\n                                    60,\n                                    124,\n                                    186.00000000000006,\n                                    124,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-34.999999999999744 485.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\",\n                            \"__gohashid\": 7331\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -237.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    76,\n                                    186.00000000000006,\n                                    76,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-320.9999999999998 -64.00000000000001\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 7380\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"If Email address is sent instead of upgrade\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n             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more information\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980528\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARDE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRAD'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADR'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    -526.9999999999999,\n                                    13.073522802176875,\n                                    -516.9999999999999,\n                                    13.073522802176875,\n                                    -516,\n                                    13.073522802176875,\n                                    -516,\n                                    140,\n                                    -476,\n                                    140,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    47.073522802176875,\n                                    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n                                    -492,\n                                    140,\n                                    -492,\n                                    124,\n                                    -76.00000000000017,\n                                    124,\n                                    -76.00000000000017,\n                                    137.6763005550453,\n                                    -76.00000000000017,\n                                    147.6763005550453\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980534\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-609.9999999999999 6.249823357222141\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 7429\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"id\": \"refId1557930273693\",\n                            \"__gohashid\": 7434\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 7439\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 7444\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251542\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251545\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558094086269\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558094086271\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 273\",\n                    \"__gohashid\": 125086,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c77530aa8d4acccc51221b1\",\n                            \"__gohashid\": 7547\n                        }\n                    ]\n                },\n                \"5c7756658a3cf814f2fab037\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7756658a3cf814f2fab037\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait up to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980568\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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},\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n        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\"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"128.99999999999986 -66.99999999999994\",\n                    \"__gohashid\": 11531\n                },\n                \"5bbcefedf86afc3d5f563a5a\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Wait SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"description\": \"Wait for SMS Messages from Agent or Consumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf157b2dc1ba3c4021088\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'USER'\"\n                                      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\"transitionId\": \"5bbcf09338a889060d3c9551\",\n                            \"description\": \"Handle User Message\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Handle Consumer Message\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf192d85bedd256f1e999\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": 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        \"transitionId\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    317,\n                                    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                                 ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n    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                \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"328.99999999999994 459.00000000000045\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"__gohashid\": 173620\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.0000000000002,\n                                    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                      {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                  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             {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                     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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate 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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n      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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n 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\"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                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                           \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                     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       \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": 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                         },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    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       \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n                                        \"name\": \"Trade Show Lead\"\n                                    }\n                                },\n                                \"dispositionId\": \"5c8beda802e2f60001b88e0d\"\n                            },\n                            \"type\": \"sendemail\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -490,\n                                    500.823699444955,\n                                    -480,\n                                    500.823699444955,\n                                    -476,\n                                    500.823699444955,\n                                    -476,\n                                    380,\n                                    348,\n                                    380,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c788ff74a2f70ff83ea9db0\"\n                        }\n                    ],\n                    \"name\": \"SMS to Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788fbbd2134d04191c8bb1\",\n                    \"key\": \"5c788fbbd2134d04191c8bb1\",\n                    \"location\": \"-573 477\",\n                    \"loc\": \"-623 444\",\n                    \"__gohashid\": 580500,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c788ff74a2f70ff83ea9db0\",\n                            \"__gohashid\": 174074\n                        }\n                    ]\n                },\n                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        \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Sales Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\"\n                        }\n                    ],\n                    \"name\": \"Inbound Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"key\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"location\": \"614 -41.66667175292969\",\n                    \"loc\": \"583 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          \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"icon\": \"icon-transition\",\n                            \"id\": \"refId1558480251581\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"key\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"location\": \"186.00000000000006 234.00000000000023\",\n                    \"loc\": \"-264 -102\",\n                    \"__gohashid\": 16302,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf09338a889060d3c9551\",\n                            \"__gohashid\": 7223\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"__gohashid\": 7228\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\",\n                            \"__gohashid\": 7233\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    411.99999999999994,\n                                    482.8236994449552,\n                                    421.99999999999994,\n                                    482.8236994449552,\n                                    421.99999999999994,\n                                    123.67630055504549,\n                                    304,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": 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               \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.00000000000023,\n                                    517.8548372928551,\n                                    58.00000000000023,\n                                    517.8548372928551,\n                                    60,\n                                    517.8548372928551,\n                                    60,\n                                    124,\n                                    186.00000000000006,\n                                    124,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-34.999999999999744 485.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\",\n                            \"__gohashid\": 7331\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -237.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    76,\n                                    186.00000000000006,\n                                    76,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-320.9999999999998 -64.00000000000001\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 7380\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"If Email address is sent instead of upgrade\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    -20.926477197823125,\n                                    -516.9999999999999,\n                                    -20.926477197823125,\n                                    -516,\n                                    -20.926477197823125,\n                                    -516,\n                                    -20.926477197823125,\n                                    -476,\n                                    -20.926477197823125,\n                                    -476,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Sen and Email back with more information\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980528\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARDE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRAD'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADR'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    -526.9999999999999,\n                                    13.073522802176875,\n                                    -516.9999999999999,\n                                    13.073522802176875,\n                                    -516,\n                                    13.073522802176875,\n                                    -516,\n                                    140,\n                                    -476,\n                                    140,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    47.073522802176875,\n                                    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n                                    -492,\n                                    140,\n                                    -492,\n                                    124,\n                                    -76.00000000000017,\n                                    124,\n                                    -76.00000000000017,\n                                    137.6763005550453,\n                                    -76.00000000000017,\n                                    147.6763005550453\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980534\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-609.9999999999999 6.249823357222141\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 7429\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"id\": \"refId1557930273693\",\n                            \"__gohashid\": 7434\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 7439\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 7444\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251542\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251545\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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},\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    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  \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                       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   \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n  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\"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    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\"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980598\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                           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\"properties\": {\n                                \"message\": \"Great. 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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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},\n                        {\n                            \"name\": \"Wait for SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"functionId\": \"5cdea13ded3a970001530766\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"functionId\": {\n                                        \"name\": \"Wait for SMS Message\"\n                                    }\n                                }\n                            },\n                            \"type\": 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            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n            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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour 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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": 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                           ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -54.97442626953125,\n                                    -17.865757773194048,\n                                    -44.97442626953125,\n                                    -17.865757773194048,\n                                    -44,\n                                    -17.865757773194048,\n                                    -44,\n                                    -116,\n                                    97.02557373046878,\n                                    -116,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3badf800ec359ca16f742\",\n                            \"__gohashid\": 12562\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1538503118894,\n            \"finalWorkitemStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"recordingAnalysisEndTime\": 1439,\n            \"recordingAnalysisMinDuration\": \"60\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys Demo Campaign\"\n                    }\n                }\n            },\n            \"campaignId\": \"5bb3b1ce5485590001086897\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": false,\n            \"recordingAnalysisMaxDuration\": \"300\",\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n            \"useForPredictive\": false,\n            \"name\": \"Catasys\",\n            \"useForOutbound\": true,\n            \"tenantId\": \"thrio\",\n            \"recordingAnalysisStartTime\": 1,\n            \"_id\": \"5bb3b1ce5485590001086897\",\n            \"useForFax\": false\n        },\n        {\n            \"addresses\": [],\n            \"modifiedAt\": 1551289159803,\n            \"recordingPercentage\": \"0\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"This campaign handles all inbound inquiries from the Thrio website. \",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5be0b60d6dbf86ac2f414d1d\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"_id\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"200 100\",\n                    \"__gohashid\": 29338,\n                    \"transitions\": []\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Send Email\",\n                            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   \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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               },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    -331,\n                                    389.676300555045,\n                                    -331,\n                                    399.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n                    \"loc\": \"-441 468\",\n                    \"__gohashid\": 384441,\n                    \"transitions\": [\n                        {\n                            \"id\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"id\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ]\n                },\n                \"5c788fbbd2134d04191c8bb1\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788fbbd2134d04191c8bb1\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Customer email address\",\n                            \"properties\": {\n                                \"variableName\": \"emailAddress\",\n                                \"rightExpression\": \"workitem.currentSMSMessage.email\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n  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                             432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n     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     {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                      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\"refId1558353981080\",\n                            \"id\": \"refId1558480251589\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"description\": \"Send call to sales team (whoever answered Yes to SMS)\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \">=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n          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   \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086348\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086349\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086350\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                               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\"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    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},\n                        {\n                            \"name\": \"Wait for SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"functionId\": \"5cdea13ded3a970001530766\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"functionId\": {\n                                        \"name\": \"Wait for SMS Message\"\n                                    }\n                                }\n                            },\n                            \"type\": 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          \"5b6234df34617a119aa4d970\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5b6234df34617a119aa4d970\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5b6234df34617a119aa4d970\",\n                    \"_id\": \"5b6234df34617a119aa4d970\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"200 100\",\n                    \"__gohashid\": 14250,\n                    \"transitions\": []\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Reply To Email\",\n                            \"description\": \"Email acknowledgment\",\n                            \"properties\": {\n                                \"templateId\": \"5b62348003385d0001932ab3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Acknowledgement Email Template\"\n                                    }\n                                }\n                            },\n                            \"type\": \"replyemailtemplate\",\n                            \"_selected\": false,\n                            \"id\": \"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n                    \"transitions\": [],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-275 -163\",\n                    \"__gohashid\": 14251\n                }\n            },\n            \"createdAt\": 1533162740939,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5b62361403385d0001932ab4\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b89dc081f24b6045ff3\",\n            \"useForPredictive\": false,\n            \"name\": \"Email Demo\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5b6234f47fbdde0001909929\"\n        },\n        {\n            \"addresses\": [\n                \"8182103340\"\n            ],\n            \"modifiedAt\": 1560350372468,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": \"100\",\n            \"description\": \"Catasys Demo Campaign\",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"campaignGoalsId\": \"5accd51ed1f2d60001d07a92\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5bb3b1a2199b68dabb133212\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b1a2199b68dabb133212\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"description\": \"Catasys Main Menu\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b429de80d80001d4b354\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Main Options\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239563\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 1 Care Coach\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n                                    -45.11620608719528,\n                                    -292,\n                                    -45.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -212,\n                                    101.02557373046876,\n                                    -212,\n                                    101.02557373046876,\n                                    -210.4588203647468,\n                                    101.02557373046876,\n                                    -200.4588203647468\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"key\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"location\": \"-590.9744262695316 276.48273664829384\",\n                    \"loc\": \"-326.97442626953125 337.57363847712924\",\n                    \"__gohashid\": 2582,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b617b953c306b8b13329\",\n                            \"__gohashid\": 12429\n                        }\n                    ]\n                },\n                \"5bb3b898b6eb1e11c5553816\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b898b6eb1e11c5553816\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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             {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    76,\n                                    -333.9999999999998,\n                                    76,\n                                    -333.9999999999998,\n                                    127.6763005550452,\n                                    -333.9999999999998,\n                                    137.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 273\",\n                    \"__gohashid\": 125086,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c77530aa8d4acccc51221b1\",\n                            \"__gohashid\": 173880\n                        }\n                    ]\n                },\n                \"5c7756658a3cf814f2fab037\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7756658a3cf814f2fab037\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait up to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                     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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980573\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                       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   \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558353980574\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                      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Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980600\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                       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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    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\"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. 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                         \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\",\n                            \"__gohashid\": 173571\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    412,\n                                    482.823699444955,\n                                    422,\n                                    482.823699444955,\n                                    422,\n                                    482.823699444955,\n                                    422,\n                                    380,\n                                    380,\n                                    380,\n                                    380,\n                                    116,\n                                    234,\n                                    116,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"328.99999999999994 459.00000000000045\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"__gohashid\": 173620\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.0000000000002,\n                                    517.854837292855,\n                                    58.0000000000002,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    116.676300555045,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-34.999999999999744 485.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\",\n                            \"__gohashid\": 173669\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-246.9999999999998 -45.000000000000014\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    76,\n                                    -333.9999999999998,\n                                    76,\n                                    -333.9999999999998,\n                                    127.6763005550452,\n                                    -333.9999999999998,\n                                    137.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate 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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        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              }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-320.9999999999998 -64.00000000000001\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 7380\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"If Email address is sent instead of upgrade\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    -20.926477197823125,\n                                    -516.9999999999999,\n                                    -20.926477197823125,\n                                    -516,\n                                    -20.926477197823125,\n                                    -516,\n                                    -20.926477197823125,\n                                    -476,\n                                    -20.926477197823125,\n                                    -476,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Sen and Email back with more information\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980528\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARDE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRAD'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADR'\"\n                                        }\n                                    ]\n              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                             432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    47.073522802176875,\n                                    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\"refId1558353980534\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-609.9999999999999 6.249823357222141\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 7429\n                        },\n                        {\n                            \"name\": \"Check if 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\"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251542\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251545\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558094086269\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": 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536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558094086271\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": 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to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980568\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980570\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n     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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n        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\"transitionId\": \"refId1557930273636\",\n                            \"id\": \"refId1558480251603\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"key\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"location\": \"671.0000000000003 -139.6666717529297\",\n                    \"loc\": \"583 -63.66667175292969\",\n                    \"__gohashid\": 52939,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"refId1557930273636\"\n                        }\n                    ]\n                },\n             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},\n                        {\n                            \"name\": \"Wait for SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"functionId\": \"5cdea13ded3a970001530766\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"functionId\": {\n                                        \"name\": \"Wait for SMS Message\"\n                                    }\n                                }\n                            },\n                            \"type\": 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\"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"128.99999999999986 -66.99999999999994\",\n                    \"__gohashid\": 11531\n                },\n                \"5bbcefedf86afc3d5f563a5a\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Wait SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"description\": \"Wait for SMS Messages from Agent or Consumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf157b2dc1ba3c4021088\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'USER'\"\n                                      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\"transitionId\": \"5bbcf09338a889060d3c9551\",\n                            \"description\": \"Handle User Message\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Handle Consumer Message\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf192d85bedd256f1e999\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": 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        \"transitionId\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    317,\n                                    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                                 ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n    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                \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"328.99999999999994 459.00000000000045\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"__gohashid\": 173620\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.0000000000002,\n                                    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                      {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                  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             {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                     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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate 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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n      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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n 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\"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                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                           \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                     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       \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": 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                         },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    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       \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n                                        \"name\": \"Trade Show Lead\"\n                                    }\n                                },\n                                \"dispositionId\": \"5c8beda802e2f60001b88e0d\"\n                            },\n                            \"type\": \"sendemail\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -490,\n                                    500.823699444955,\n                                    -480,\n                                    500.823699444955,\n                                    -476,\n                                    500.823699444955,\n                                    -476,\n                                    380,\n                                    348,\n                                    380,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c788ff74a2f70ff83ea9db0\"\n                        }\n                    ],\n                    \"name\": \"SMS to Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788fbbd2134d04191c8bb1\",\n                    \"key\": \"5c788fbbd2134d04191c8bb1\",\n                    \"location\": \"-573 477\",\n                    \"loc\": \"-623 444\",\n                    \"__gohashid\": 580500,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c788ff74a2f70ff83ea9db0\",\n                            \"__gohashid\": 174074\n                        }\n                    ]\n                },\n                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        \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Sales Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\"\n                        }\n                    ],\n                    \"name\": \"Inbound Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"key\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"location\": \"614 -41.66667175292969\",\n                    \"loc\": \"583 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          \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"icon\": \"icon-transition\",\n                            \"id\": \"refId1558480251581\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"key\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"location\": \"186.00000000000006 234.00000000000023\",\n                    \"loc\": \"-264 -102\",\n                    \"__gohashid\": 16302,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf09338a889060d3c9551\",\n                            \"__gohashid\": 7223\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"__gohashid\": 7228\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\",\n                            \"__gohashid\": 7233\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    411.99999999999994,\n                                    482.8236994449552,\n                                    421.99999999999994,\n                                    482.8236994449552,\n                                    421.99999999999994,\n                                    123.67630055504549,\n                                    304,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": 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               \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.00000000000023,\n                                    517.8548372928551,\n                                    58.00000000000023,\n                                    517.8548372928551,\n                                    60,\n                                    517.8548372928551,\n                                    60,\n                                    124,\n                                    186.00000000000006,\n                                    124,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-34.999999999999744 485.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\",\n                            \"__gohashid\": 7331\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -237.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    76,\n                                    186.00000000000006,\n                                    76,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-320.9999999999998 -64.00000000000001\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 7380\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"If Email address is sent instead of upgrade\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    -20.926477197823125,\n                                    -516.9999999999999,\n                                    -20.926477197823125,\n                                    -516,\n                                    -20.926477197823125,\n                                    -516,\n                                    -20.926477197823125,\n                                    -476,\n                                    -20.926477197823125,\n                                    -476,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Sen and Email back with more information\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980528\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARDE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRAD'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADR'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    -526.9999999999999,\n                                    13.073522802176875,\n                                    -516.9999999999999,\n                                    13.073522802176875,\n                                    -516,\n                                    13.073522802176875,\n                                    -516,\n                                    140,\n                                    -476,\n                                    140,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    47.073522802176875,\n                                    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n                                    -492,\n                                    140,\n                                    -492,\n                                    124,\n                                    -76.00000000000017,\n                                    124,\n                                    -76.00000000000017,\n                                    137.6763005550453,\n                                    -76.00000000000017,\n                                    147.6763005550453\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980534\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-609.9999999999999 6.249823357222141\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 7429\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"id\": \"refId1557930273693\",\n                            \"__gohashid\": 7434\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 7439\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 7444\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251542\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251545\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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},\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    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  \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                       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   \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n  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\"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    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\"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980598\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                           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\"properties\": {\n                                \"message\": \"Great. 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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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},\n                        {\n                            \"name\": \"Wait for SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"functionId\": \"5cdea13ded3a970001530766\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"functionId\": {\n                                        \"name\": \"Wait for SMS Message\"\n                                    }\n                                }\n                            },\n                            \"type\": 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            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n            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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour 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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": 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                           ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -54.97442626953125,\n                                    -17.865757773194048,\n                                    -44.97442626953125,\n                                    -17.865757773194048,\n                                    -44,\n                                    -17.865757773194048,\n                                    -44,\n                                    -116,\n                                    97.02557373046878,\n                                    -116,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3badf800ec359ca16f742\",\n                            \"__gohashid\": 12562\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1538503118894,\n            \"finalWorkitemStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"recordingAnalysisEndTime\": 1439,\n            \"recordingAnalysisMinDuration\": \"60\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys Demo Campaign\"\n                    }\n                }\n            },\n            \"campaignId\": \"5bb3b1ce5485590001086897\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": false,\n            \"recordingAnalysisMaxDuration\": \"300\",\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n            \"useForPredictive\": false,\n            \"name\": \"Catasys\",\n            \"useForOutbound\": true,\n            \"tenantId\": \"thrio\",\n            \"recordingAnalysisStartTime\": 1,\n            \"_id\": \"5bb3b1ce5485590001086897\",\n            \"useForFax\": false\n        },\n        {\n            \"addresses\": [],\n            \"modifiedAt\": 1551289159803,\n            \"recordingPercentage\": \"0\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"This campaign handles all inbound inquiries from the Thrio website. \",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5be0b60d6dbf86ac2f414d1d\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"_id\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"200 100\",\n                    \"__gohashid\": 29338,\n                    \"transitions\": []\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Send Email\",\n                            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   \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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               },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    -331,\n                                    389.676300555045,\n                                    -331,\n                                    399.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n                    \"loc\": \"-441 468\",\n                    \"__gohashid\": 384441,\n                    \"transitions\": [\n                        {\n                            \"id\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"id\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ]\n                },\n                \"5c788fbbd2134d04191c8bb1\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788fbbd2134d04191c8bb1\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Customer email address\",\n                            \"properties\": {\n                                \"variableName\": \"emailAddress\",\n                                \"rightExpression\": \"workitem.currentSMSMessage.email\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n  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                             432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n     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     {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                      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\"refId1558353981080\",\n                            \"id\": \"refId1558480251589\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"description\": \"Send call to sales team (whoever answered Yes to SMS)\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \">=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n          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   \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086348\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086349\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086350\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                               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\"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    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},\n                        {\n                            \"name\": \"Wait for SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"functionId\": \"5cdea13ded3a970001530766\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"functionId\": {\n                                        \"name\": \"Wait for SMS Message\"\n                                    }\n                                }\n                            },\n                            \"type\": 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   \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5b6234df34617a119aa4d970\",\n                    \"_id\": \"5b6234df34617a119aa4d970\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"200 100\",\n                    \"__gohashid\": 14250,\n                    \"transitions\": []\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Reply To Email\",\n                            \"description\": \"Email acknowledgment\",\n                            \"properties\": {\n                                \"templateId\": \"5b62348003385d0001932ab3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Acknowledgement Email Template\"\n                                    }\n                                }\n                            },\n                            \"type\": \"replyemailtemplate\",\n                            \"_selected\": false,\n                            \"id\": \"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n                    \"transitions\": [],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-275 -163\",\n                    \"__gohashid\": 14251\n                }\n            },\n            \"createdAt\": 1533162740939,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5b62361403385d0001932ab4\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b89dc081f24b6045ff3\",\n            \"useForPredictive\": false,\n            \"name\": \"Email Demo\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5b6234f47fbdde0001909929\"\n        },\n        {\n            \"addresses\": [\n                \"8182103340\"\n            ],\n            \"modifiedAt\": 1560350372468,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": \"100\",\n            \"description\": \"Catasys Demo Campaign\",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"campaignGoalsId\": \"5accd51ed1f2d60001d07a92\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5bb3b1a2199b68dabb133212\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b1a2199b68dabb133212\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"description\": \"Catasys Main Menu\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b429de80d80001d4b354\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Main Options\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239563\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 1 Care Coach\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n                                    -45.11620608719528,\n                                    -292,\n                                    -45.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -212,\n                                    101.02557373046876,\n                                    -212,\n                                    101.02557373046876,\n                                    -210.4588203647468,\n                                    101.02557373046876,\n                                    -200.4588203647468\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"key\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"location\": \"-590.9744262695316 276.48273664829384\",\n                    \"loc\": \"-326.97442626953125 337.57363847712924\",\n                    \"__gohashid\": 2582,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b617b953c306b8b13329\",\n                            \"__gohashid\": 12429\n                        }\n                    ]\n                },\n                \"5bb3b898b6eb1e11c5553816\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b898b6eb1e11c5553816\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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       \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n     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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    76,\n                                    -333.9999999999998,\n                                    76,\n                                    -333.9999999999998,\n                                    127.6763005550452,\n                                    -333.9999999999998,\n                                    137.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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                   \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": 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\"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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        \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n     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   \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558353980574\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -60,\n                                    651.0390625000002,\n                                    -60,\n                                    651.0390625000002,\n                                    -38.55818659705431,\n                                    651.0390625000002,\n                                    -28.55818659705431\n                                ],\n                                \"name\": \"Transition (If SalesTeam does not respond)\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": 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Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980600\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                       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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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{\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf157b2dc1ba3c4021088\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'USER'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -359.9999999999999,\n                                    271.5930625915529,\n                                    -349.9999999999999,\n                         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                      \"properties\": {\n                                \"stateId\": \"5bbcf192d85bedd256f1e999\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'CLIENT'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -359.9999999999999,\n                                    305.5930625915529,\n                                    -349.9999999999999,\n                                    305.5930625915529,\n                                    -348,\n                                    305.5930625915529,\n                                    -348,\n                                    268,\n                                    -231.9999999999999,\n                                    268,\n                                    -231.9999999999999,\n                                    391.8757995605469,\n                                    -231.9999999999999,\n                                    401.8757995605469\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a4386ef9ebf97eece\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -359.9999999999999,\n                                    339.5930625915529,\n                                    -349.9999999999999,\n                                    339.5930625915529,\n                                    -329.738576250846,\n                                    339.5930625915529,\n                                    -329.738576250846,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"_id\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"key\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"location\": \"-443 282.0000000000001\",\n                    \"loc\": \"-264 -102\",\n                    \"__gohashid\": 16302,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf09338a889060d3c9551\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a4386ef9ebf97eece\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\"\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    252.99999999999994,\n                                    468.5930625915529,\n                                    262.99999999999994,\n                                    468.5930625915529,\n                                    262.99999999999994,\n                                    171.90693740844742,\n                                    -90,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"169.99999999999994 445.00000000000017\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\"\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -148.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    171.90693740844742,\n                                    -290.9999999999999,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-231.9999999999999 477.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\"\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597138\",\n                            \"icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 115667,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 171.67630055504537,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 181.67630055504537,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597139\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"We have a 30\\\" Samsung TV for $150, or Sony 40\\\" for $275\",\n                                \"toAddress\": \"\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597140\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"dispositionId\": \"5c76860302e2f6000198e9f5\",\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"subject\": \"Requested Information\",\n                                \"toAddress\": \"workitem.data.email\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"dispositionId\": {\n                                        \"name\": \"Email Sent\"\n                                    },\n                                    \"templateId\": {\n                                        \"name\": \"Rose Demo Template\"\n                                    }\n                                },\n                                \"templateId\": \"5d498b9fe8f6040001d0dfa0\"\n                            },\n                            \"type\": \"sendemail\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-sendemail\",\n                            \"id\": \"refId1565100597141\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transition to another state\",\n                            \"properties\": {\n                                \"description\": \"Transition to another state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"name\": \"Transition\",\n                                \"points\": {\n                                    \"__gohashid\": 115668,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 178.96886215209972,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 188.96886215209972,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                }\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1564410019414\",\n                            \"id\": \"refId1565100597142\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-266 -43.00000000000003\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"refId1564410019414\"\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1564429692200,\n            \"finalWorkitemStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Rose SMS\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"SMS Campaign for Inbound / Oubound\"\n                    }\n                }\n            },\n            \"campaignId\": \"5d3f4d7c6af61e00014e73dd\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": true,\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"createdBy\": \"5a736d026656f800019f75e2\",\n            \"useForPredictive\": false,\n            \"name\": \"Rose SMS\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5d3f4d7c6af61e00014e73dd\",\n            \"callerId\": \"+17472200299\",\n            \"useForFax\": false\n        }\n    ]\n}"},{"id":"fd7f6d28-4ffe-4b3f-a9a8-82dbd48fbc0f","name":"Search Object Response Example","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":{"raw":"{{domain}}/data/api/types/{{object}}?q=*","host":["{{domain}}"],"path":["data","api","types","{{object}}"],"query":[{"key":"q","value":"*"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Tue, 13 Aug 2019 16:08:53 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n    \"count\": 22,\n    \"total\": 22,\n    \"previous\": \"0\",\n    \"next\": \"22\",\n    \"objects\": [\n        {\n            \"addresses\": [\n                \"8582997191\"\n            ],\n            \"modifiedAt\": 1565636584089,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": 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  {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"_selected\": true,\n                            \"id\": \"refId1565636209315\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"properties\": {\n                                \"promptId\": \"59567ffda798c90678770d18\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                  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      },\n                    \"_end\": {\n                        \"key\": 2,\n                        \"category\": \"End\",\n                        \"text\": \"End\",\n                        \"__gohashid\": 124075,\n                        \"loc\": \"14.622006882068701 233.62200688206872\"\n                    },\n                    \"transitions\": [\n                        {\n                            \"name\": \"Wait For More Messages\",\n                            \"id\": \"5a77dc7ae3e9552922d31d05\",\n                            \"__gohashid\": 6858\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1533159775315,\n            \"finalWorkitemStateId\": \"5a65e40ac0f4168b362a0e79\",\n            \"modifiedBy\": \"5c6ac39a86d17300012c53bf\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Chat Demonstration\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b62295f03385d0001932a9f\",\n            \"defaultOutbound\": false,\n            \"fieldMappingsId\": \"5ab009fa56c94f0001ca5487\",\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5a65e40ac0f4168b362a0e79\",\n            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n            \"useForPredictive\": false,\n            \"tenantId\": \"thrio\",\n            \"name\": \"Chat Demonstration\",\n            \"useForOutbound\": false,\n            \"_id\": \"5b62295f03385d0001932a9f\"\n        },\n        {\n            \"modifiedAt\": 1565117301851,\n            \"recordingPercentage\": \"0\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"Email Demo\",\n            \"objectType\": \"campaign\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5b6234df34617a119aa4d970\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5b6234df34617a119aa4d970\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5b6234df34617a119aa4d970\",\n                    \"_id\": \"5b6234df34617a119aa4d970\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"200 100\",\n                    \"__gohashid\": 14250,\n                    \"transitions\": []\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Reply To Email\",\n                            \"description\": \"Email acknowledgment\",\n                            \"properties\": {\n                                \"templateId\": \"5b62348003385d0001932ab3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Acknowledgement Email Template\"\n                                    }\n                                }\n                            },\n                            \"type\": \"replyemailtemplate\",\n                            \"_selected\": false,\n                            \"id\": \"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n                    \"transitions\": [],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-275 -163\",\n                    \"__gohashid\": 14251\n                }\n            },\n            \"createdAt\": 1533162740939,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5b62361403385d0001932ab4\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b89dc081f24b6045ff3\",\n            \"useForPredictive\": false,\n            \"name\": \"Email Demo\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5b6234f47fbdde0001909929\"\n        },\n        {\n            \"addresses\": [\n                \"8182103340\"\n            ],\n            \"modifiedAt\": 1560350372468,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": \"100\",\n            \"description\": \"Catasys Demo Campaign\",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"campaignGoalsId\": \"5accd51ed1f2d60001d07a92\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5bb3b1a2199b68dabb133212\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b1a2199b68dabb133212\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"description\": \"Catasys Main Menu\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b429de80d80001d4b354\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Main Options\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239563\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 1 Care Coach\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n                                    -45.11620608719528,\n                                    -292,\n                                    -45.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -212,\n                                    101.02557373046876,\n                                    -212,\n                                    101.02557373046876,\n                                    -210.4588203647468,\n                                    101.02557373046876,\n                                    -200.4588203647468\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"key\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"location\": \"-590.9744262695316 276.48273664829384\",\n                    \"loc\": \"-326.97442626953125 337.57363847712924\",\n                    \"__gohashid\": 2582,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b617b953c306b8b13329\",\n                            \"__gohashid\": 12429\n                        }\n                    ]\n                },\n                \"5bb3b898b6eb1e11c5553816\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b898b6eb1e11c5553816\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n 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             {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    76,\n                                    -333.9999999999998,\n                                    76,\n                                    -333.9999999999998,\n                                    127.6763005550452,\n                                    -333.9999999999998,\n                                    137.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 273\",\n                    \"__gohashid\": 125086,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c77530aa8d4acccc51221b1\",\n                            \"__gohashid\": 173880\n                        }\n                    ]\n                },\n                \"5c7756658a3cf814f2fab037\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7756658a3cf814f2fab037\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait up to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                     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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980573\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                       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   \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558353980574\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                      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Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980600\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                       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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    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                    \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": 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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    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              }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour 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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": 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            \"__gohashid\": 173620\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.0000000000002,\n                                    517.854837292855,\n                                    58.0000000000002,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    116.676300555045,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle 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                      {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                  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             {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n     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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                            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                         \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n    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                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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        \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n     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     {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                          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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n        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 \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251592\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang up phone call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n  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            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    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                    \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    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        \"transitionId\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    317,\n                                    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\"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                     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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n             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\"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate 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               }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                            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                         \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. 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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n      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\"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": 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                                {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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       \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n  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\"timeoutInSeconds\": \"3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"starttimer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate SMS\",\n                            \"properties\": {\n                                \"stateId\": \"5c8c60c90f0a5fa5b229bd15\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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      133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-34.999999999999744 485.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\",\n                            \"__gohashid\": 7331\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -237.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    76,\n                                    186.00000000000006,\n                                    76,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-320.9999999999998 -64.00000000000001\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 7380\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"If Email address is sent instead of upgrade\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n             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more information\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980528\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARDE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRAD'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADR'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    -526.9999999999999,\n                                    13.073522802176875,\n                                    -516.9999999999999,\n                                    13.073522802176875,\n                                    -516,\n                                    13.073522802176875,\n                                    -516,\n                                    140,\n                                    -476,\n                                    140,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    47.073522802176875,\n                                    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\"refId1558353980534\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-609.9999999999999 6.249823357222141\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 7429\n                        },\n                        {\n                            \"name\": \"Check if 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\"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251542\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251545\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558094086269\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558094086271\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 273\",\n                    \"__gohashid\": 125086,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c77530aa8d4acccc51221b1\",\n                            \"__gohashid\": 7547\n                        }\n                    ]\n                },\n                \"5c7756658a3cf814f2fab037\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7756658a3cf814f2fab037\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait up to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980568\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                 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},\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n        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\"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"128.99999999999986 -66.99999999999994\",\n                    \"__gohashid\": 11531\n                },\n                \"5bbcefedf86afc3d5f563a5a\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Wait SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"description\": \"Wait for SMS Messages from Agent or Consumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf157b2dc1ba3c4021088\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'USER'\"\n                                      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\"transitionId\": \"5bbcf09338a889060d3c9551\",\n                            \"description\": \"Handle User Message\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Handle Consumer Message\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf192d85bedd256f1e999\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": 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        \"transitionId\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    317,\n                                    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                                 ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n    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                \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"328.99999999999994 459.00000000000045\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"__gohashid\": 173620\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.0000000000002,\n                                    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                      {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                  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             {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                     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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate 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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n      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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n 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\"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                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                           \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                     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       \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": 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                         },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    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       \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n                                        \"name\": \"Trade Show Lead\"\n                                    }\n                                },\n                                \"dispositionId\": \"5c8beda802e2f60001b88e0d\"\n                            },\n                            \"type\": \"sendemail\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -490,\n                                    500.823699444955,\n                                    -480,\n                                    500.823699444955,\n                                    -476,\n                                    500.823699444955,\n                                    -476,\n                                    380,\n                                    348,\n                                    380,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c788ff74a2f70ff83ea9db0\"\n                        }\n                    ],\n                    \"name\": \"SMS to Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788fbbd2134d04191c8bb1\",\n                    \"key\": \"5c788fbbd2134d04191c8bb1\",\n                    \"location\": \"-573 477\",\n                    \"loc\": \"-623 444\",\n                    \"__gohashid\": 580500,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c788ff74a2f70ff83ea9db0\",\n                            \"__gohashid\": 174074\n                        }\n                    ]\n                },\n                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        \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Sales Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\"\n                        }\n                    ],\n                    \"name\": \"Inbound Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"key\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"location\": \"614 -41.66667175292969\",\n                    \"loc\": \"583 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          \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"icon\": \"icon-transition\",\n                            \"id\": \"refId1558480251581\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"key\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"location\": \"186.00000000000006 234.00000000000023\",\n                    \"loc\": \"-264 -102\",\n                    \"__gohashid\": 16302,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf09338a889060d3c9551\",\n                            \"__gohashid\": 7223\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"__gohashid\": 7228\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\",\n                            \"__gohashid\": 7233\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    411.99999999999994,\n                                    482.8236994449552,\n                                    421.99999999999994,\n                                    482.8236994449552,\n                                    421.99999999999994,\n                                    123.67630055504549,\n                                    304,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": 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               \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.00000000000023,\n                                    517.8548372928551,\n                                    58.00000000000023,\n                                    517.8548372928551,\n                                    60,\n                                    517.8548372928551,\n                                    60,\n                                    124,\n                                    186.00000000000006,\n                                    124,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-34.999999999999744 485.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\",\n                            \"__gohashid\": 7331\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -237.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    76,\n                                    186.00000000000006,\n                                    76,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-320.9999999999998 -64.00000000000001\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 7380\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"If Email address is sent instead of upgrade\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    -20.926477197823125,\n                                    -516.9999999999999,\n                                    -20.926477197823125,\n                                    -516,\n                                    -20.926477197823125,\n                                    -516,\n                                    -20.926477197823125,\n                                    -476,\n                                    -20.926477197823125,\n                                    -476,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Sen and Email back with more information\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980528\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARDE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRAD'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADR'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    -526.9999999999999,\n                                    13.073522802176875,\n                                    -516.9999999999999,\n                                    13.073522802176875,\n                                    -516,\n                                    13.073522802176875,\n                                    -516,\n                                    140,\n                                    -476,\n                                    140,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    47.073522802176875,\n                                    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n                                    -492,\n                                    140,\n                                    -492,\n                                    124,\n                                    -76.00000000000017,\n                                    124,\n                                    -76.00000000000017,\n                                    137.6763005550453,\n                                    -76.00000000000017,\n                                    147.6763005550453\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980534\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-609.9999999999999 6.249823357222141\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 7429\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"id\": \"refId1557930273693\",\n                            \"__gohashid\": 7434\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 7439\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 7444\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251542\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251545\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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},\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    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  \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                       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   \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n  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\"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    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\"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980598\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                           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\"properties\": {\n                                \"message\": \"Great. 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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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},\n                        {\n                            \"name\": \"Wait for SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"functionId\": \"5cdea13ded3a970001530766\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"functionId\": {\n                                        \"name\": \"Wait for SMS Message\"\n                                    }\n                                }\n                            },\n                            \"type\": 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\"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n                    \"transitions\": [],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-275 -163\",\n                    \"__gohashid\": 14251\n                }\n            },\n            \"createdAt\": 1533162740939,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5b62361403385d0001932ab4\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b89dc081f24b6045ff3\",\n            \"useForPredictive\": false,\n            \"name\": \"Email Demo\",\n            \"useForOutbound\": 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                           \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n            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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                 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\"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour 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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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                             ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": 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   \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": 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                         },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n               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\"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980570\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980573\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -215.1307118745769,\n                                    227.82369944495468,\n                                    -215.1307118745769,\n                                    137.67630055504526,\n                                    -76.00000000000006,\n                                    137.67630055504526,\n                                    -76.00000000000006,\n                                    147.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558353980574\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n                                    -38.55818659705431,\n                                    651.0390625000002,\n                                    -28.55818659705431\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557410177766\",\n                            \"id\": \"refId1558480251584\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer (to Sales Team)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -60,\n                                    651.0390625000002,\n                                    -60,\n                                    651.0390625000002,\n                                    -38.55818659705431,\n                                    651.0390625000002,\n                                    -28.55818659705431\n                                ],\n                                \"name\": \"Transition (If SalesTeam does not respond)\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1558353981080\",\n                            \"id\": \"refId1558480251589\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"description\": \"Send call to sales team (whoever answered Yes to SMS)\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \">=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"dnis\": \"workitem.currentSMSMessage.textMsg\"\n                            },\n                            \"type\": \"directconnect\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251590\",\n                            \"icon\": \"icon-directconnect\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"399.99999999999994 -64.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086348\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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\"value\": \"Chat Demonstration\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b62295f03385d0001932a9f\",\n            \"defaultOutbound\": false,\n            \"fieldMappingsId\": \"5ab009fa56c94f0001ca5487\",\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5a65e40ac0f4168b362a0e79\",\n            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n            \"useForPredictive\": false,\n            \"tenantId\": \"thrio\",\n            \"name\": \"Chat Demonstration\",\n            \"useForOutbound\": false,\n            \"_id\": \"5b62295f03385d0001932a9f\"\n        },\n        {\n            \"modifiedAt\": 1565117301851,\n            \"recordingPercentage\": \"0\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"Email Demo\",\n            \"objectType\": \"campaign\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5b6234df34617a119aa4d970\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5b6234df34617a119aa4d970\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5b6234df34617a119aa4d970\",\n                    \"_id\": \"5b6234df34617a119aa4d970\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"200 100\",\n                    \"__gohashid\": 14250,\n                    \"transitions\": []\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Reply To Email\",\n                            \"description\": \"Email acknowledgment\",\n                            \"properties\": {\n                                \"templateId\": \"5b62348003385d0001932ab3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Acknowledgement Email Template\"\n                                    }\n                                }\n                            },\n                            \"type\": \"replyemailtemplate\",\n                            \"_selected\": false,\n                            \"id\": \"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n                    \"transitions\": [],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-275 -163\",\n                    \"__gohashid\": 14251\n                }\n            },\n            \"createdAt\": 1533162740939,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5b62361403385d0001932ab4\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b89dc081f24b6045ff3\",\n            \"useForPredictive\": false,\n            \"name\": \"Email Demo\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5b6234f47fbdde0001909929\"\n        },\n        {\n            \"addresses\": [\n                \"8182103340\"\n            ],\n            \"modifiedAt\": 1560350372468,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": \"100\",\n            \"description\": \"Catasys Demo Campaign\",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"campaignGoalsId\": \"5accd51ed1f2d60001d07a92\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5bb3b1a2199b68dabb133212\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b1a2199b68dabb133212\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"description\": \"Catasys Main Menu\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b429de80d80001d4b354\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Main Options\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239563\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 1 Care Coach\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n                                    -45.11620608719528,\n                                    -292,\n                                    -45.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -212,\n                                    101.02557373046876,\n                                    -212,\n                                    101.02557373046876,\n                                    -210.4588203647468,\n                                    101.02557373046876,\n                                    -200.4588203647468\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"key\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"location\": \"-590.9744262695316 276.48273664829384\",\n                    \"loc\": \"-326.97442626953125 337.57363847712924\",\n                    \"__gohashid\": 2582,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b617b953c306b8b13329\",\n                            \"__gohashid\": 12429\n                        }\n                    ]\n                },\n                \"5bb3b898b6eb1e11c5553816\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b898b6eb1e11c5553816\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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             {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    76,\n                                    -333.9999999999998,\n                                    76,\n                                    -333.9999999999998,\n                                    127.6763005550452,\n                                    -333.9999999999998,\n                                    137.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 273\",\n                    \"__gohashid\": 125086,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c77530aa8d4acccc51221b1\",\n                            \"__gohashid\": 173880\n                        }\n                    ]\n                },\n                \"5c7756658a3cf814f2fab037\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7756658a3cf814f2fab037\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait up to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                     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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980573\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                       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   \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558353980574\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                      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Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980600\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                       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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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                    \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    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                         \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\",\n                            \"__gohashid\": 173571\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    412,\n                                    482.823699444955,\n                                    422,\n                                    482.823699444955,\n                                    422,\n                                    482.823699444955,\n                                    422,\n                                    380,\n                                    380,\n                                    380,\n                                    380,\n                                    116,\n                                    234,\n                                    116,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"328.99999999999994 459.00000000000045\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"__gohashid\": 173620\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.0000000000002,\n                                    517.854837292855,\n                                    58.0000000000002,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    116.676300555045,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle 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                      {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-246.9999999999998 -45.000000000000014\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate 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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": 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}\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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       \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n  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  -237.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    76,\n                                    186.00000000000006,\n                                    76,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n          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\"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"If Email address is sent instead of upgrade\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n             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more information\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980528\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARDE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRAD'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADR'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    -526.9999999999999,\n                                    13.073522802176875,\n                                    -516.9999999999999,\n                                    13.073522802176875,\n                                    -516,\n                                    13.073522802176875,\n                                    -516,\n                                    140,\n                                    -476,\n                                    140,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    47.073522802176875,\n                                    -516.9999999999999,\n                                    47.073522802176875,\n                                    -516,\n                                    47.073522802176875,\n                                    -516,\n                                    140,\n                                    -492,\n                                    140,\n                                    -492,\n                                    124,\n                                    -333.9999999999998,\n                                    124,\n                                    -333.9999999999998,\n                                    127.6763005550452,\n                                    -333.9999999999998,\n                                    137.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\"refId1558353980534\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-609.9999999999999 6.249823357222141\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 7429\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"id\": \"refId1557930273693\",\n                            \"__gohashid\": 7434\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 7439\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 7444\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251542\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251545\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558094086269\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558094086271\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 273\",\n                    \"__gohashid\": 125086,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c77530aa8d4acccc51221b1\",\n                            \"__gohashid\": 7547\n                        }\n                    ]\n                },\n                \"5c7756658a3cf814f2fab037\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7756658a3cf814f2fab037\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait up to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980568\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980570\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n     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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n        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\"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'OutboundSMS'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 105045,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": 291.9999999999998,\n                                            \"D\": -87.2074384029456,\n                                            \"v\": false\n                                        },\n                             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\"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -359.9999999999999,\n                                    339.5930625915529,\n                                    -349.9999999999999,\n                                    339.5930625915529,\n                                    -329.738576250846,\n                                    339.5930625915529,\n                                    -329.738576250846,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n  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     ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                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\"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"We have a 30\\\" Samsung TV for $150, or Sony 40\\\" for $275\",\n                                \"toAddress\": \"\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597140\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"dispositionId\": \"5c76860302e2f6000198e9f5\",\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"subject\": \"Requested Information\",\n                                \"toAddress\": \"workitem.data.email\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"dispositionId\": {\n                                        \"name\": \"Email Sent\"\n    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\"templateId\": {\n                                        \"name\": \"Acknowledgement Email Template\"\n                                    }\n                                }\n                            },\n                            \"type\": \"replyemailtemplate\",\n                            \"_selected\": false,\n                            \"id\": \"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n           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                      \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"description\": \"Catasys Main Menu\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b429de80d80001d4b354\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Main Options\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239563\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 1 Care Coach\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n       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\"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"128.99999999999986 -66.99999999999994\",\n                    \"__gohashid\": 11531\n                },\n                \"5bbcefedf86afc3d5f563a5a\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Wait SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"description\": \"Wait for SMS Messages from Agent or Consumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf157b2dc1ba3c4021088\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'USER'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    317,\n                                    216.823699444955,\n                                    327,\n                                    216.823699444955,\n                                    327,\n                                    216.823699444955,\n                                    327,\n                                    340,\n                                    329,\n                                    340,\n                                    329,\n                                    382.676300555046,\n                                    329,\n                                    392.676300555046\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf09338a889060d3c9551\",\n                            \"description\": \"Handle User Message\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Handle Consumer Message\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf192d85bedd256f1e999\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'CLIENT'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    317,\n                                    250.823699444955,\n                                    327,\n                                    250.823699444955,\n                                    327,\n                                    368.48443107605,\n                                    -34.9999999999998,\n                                    368.48443107605,\n                                    -34.9999999999998,\n                                    399.645162707145,\n                                    -34.9999999999998,\n                                    409.645162707145\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    317,\n                                    284.823699444955,\n                                    327,\n                                    284.823699444955,\n                                    347.261423749154,\n                                    284.823699444955,\n                                    347.261423749154,\n                                    116.676300555045,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For 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                         \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\",\n                            \"__gohashid\": 173571\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n    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                \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"328.99999999999994 459.00000000000045\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"__gohashid\": 173620\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.0000000000002,\n                                    517.854837292855,\n                                    58.0000000000002,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    116.676300555045,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle 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                      {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-246.9999999999998 -45.000000000000014\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n     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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n      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                                {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                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                         },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    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       \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n  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        \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Sales Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\"\n                        }\n                    ],\n                    \"name\": \"Inbound Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"key\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"location\": \"614 -41.66667175292969\",\n                    \"loc\": \"583 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               \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.00000000000023,\n                                    517.8548372928551,\n                                    58.00000000000023,\n                                    517.8548372928551,\n                                    60,\n                                    517.8548372928551,\n                                    60,\n                                    124,\n                                    186.00000000000006,\n                                    124,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-34.999999999999744 485.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\",\n                            \"__gohashid\": 7331\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -237.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    76,\n                                    186.00000000000006,\n                                    76,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-320.9999999999998 -64.00000000000001\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 7380\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": 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                                      \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARDE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": 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                             432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    47.073522802176875,\n                                    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251545\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558094086269\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558094086271\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": 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},\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                          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\"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"We have a 30\\\" Samsung TV for $150, or Sony 40\\\" for $275\",\n                                \"toAddress\": \"\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597140\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"dispositionId\": \"5c76860302e2f6000198e9f5\",\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"subject\": \"Requested Information\",\n                                \"toAddress\": \"workitem.data.email\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"dispositionId\": {\n                                        \"name\": \"Email Sent\"\n                                    },\n                                    \"templateId\": {\n                                        \"name\": \"Rose Demo Template\"\n                                    }\n                                },\n                                \"templateId\": \"5d498b9fe8f6040001d0dfa0\"\n                            },\n                            \"type\": \"sendemail\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-sendemail\",\n                            \"id\": \"refId1565100597141\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transition to another state\",\n                            \"properties\": {\n                                \"description\": \"Transition to another state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"name\": \"Transition\",\n                                \"points\": {\n                                    \"__gohashid\": 115668,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 178.96886215209972,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 188.96886215209972,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                }\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1564410019414\",\n                            \"id\": \"refId1565100597142\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-266 -43.00000000000003\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"refId1564410019414\"\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1564429692200,\n            \"finalWorkitemStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Rose SMS\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"SMS Campaign for Inbound / Oubound\"\n                    }\n                }\n            },\n            \"campaignId\": \"5d3f4d7c6af61e00014e73dd\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": true,\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"createdBy\": \"5a736d026656f800019f75e2\",\n            \"useForPredictive\": false,\n            \"name\": \"Rose SMS\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5d3f4d7c6af61e00014e73dd\",\n            \"callerId\": \"+17472200299\",\n            \"useForFax\": false\n        }\n    ]\n}"},{"id":"c2f568ff-bd9e-4f11-8fb0-44bf9b4a1226","name":"Search Object Response Example","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":{"raw":"{{domain}}/data/api/types/{{object}}?q=*","host":["{{domain}}"],"path":["data","api","types","{{object}}"],"query":[{"key":"q","value":"*"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Tue, 13 Aug 2019 16:08:53 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n    \"count\": 22,\n    \"total\": 22,\n    \"previous\": \"0\",\n    \"next\": \"22\",\n    \"objects\": [\n        {\n            \"addresses\": [\n                \"8582997191\"\n            ],\n            \"modifiedAt\": 1565636584089,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": 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  {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"_selected\": true,\n                            \"id\": \"refId1565636209315\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"properties\": {\n                                \"promptId\": \"59567ffda798c90678770d18\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                  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\"5b745e7348f50d13284fb508\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209319\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8549359422eba55c67\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'4'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 607,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -399,\n                                            \"D\": 14.561924743652327,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -389,\n                                            \"D\": 14.561924743652327,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": 14.561924743652327,\n     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                          \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 608,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -399,\n                                            \"D\": 48.56192474365233,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -389,\n                                            \"D\": 48.56192474365233,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -368.7385762508461,\n                                            \"D\": 48.56192474365233,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -368.7385762508461,\n                                            \"D\": -169.06192474365233,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -482.00000000000006,\n                                            \"D\": -169.06192474365233,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -482.00000000000006,\n                                            \"D\": -159.06192474365233,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 6\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5b745e73a434273d03796416\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209321\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5b745e735c7b2c9cf4d23913\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5b745e73058c5365d46a3b80\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5b745e7348f50d13284fb508\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5b745e7390d1a77fad2fd100\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5b745e73a434273d03796416\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-482.00000000000006 -34\",\n                    \"__gohashid\": 5690,\n                    \"_actions\": [],\n                    \"_start\": {\n                        \"key\": 1,\n                        \"category\": \"Start\",\n                        \"text\": \"Start\",\n                        \"__gohashid\": 11515,\n                        \"loc\": \"-111.22665990785106 -249.22665990785111\"\n                    },\n                    \"_end\": {\n                        \"key\": 2,\n                        \"category\": \"End\",\n                        \"text\": \"End\",\n                        \"__gohashid\": 11516,\n                        \"loc\": 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                             ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please Hold\"\n                                    }\n                                }\n                            },\n                            \"_icon\": \"icon-playprompt\",\n                            \"_selected\": true\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"type\": \"enterqueue\",\n                            \"properties\": {\n                                \"name\": \"Queue - Support\",\n                                \"queues\": [\n                                    \"5a135cc7dc081f24b6045ffc\"\n                                ],\n                                \"priority\": \"1\",\n                                \"condition\": {\n                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97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n            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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    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              }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": 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                           ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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                             ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": 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\"properties\": {\n                                \"fromAddress\": \"advertising@thrio.com\",\n                                \"toAddress\": \"namir.yedid@thrio.com\",\n                                \"subject\": \"workitem.email.subject\",\n                                \"contentType\": \"text/html\",\n                                \"body\": \"'First Name: ' + workitem.data['First Name'] + '<br>Last Name: ' + workitem.data['Last Name'] + '<br>Company: ' + workitem.data.Company + '<br>Title: ' + workitem.data.Title + '<br>Message: ' + workitem.data.Message + '<br>Email Address: ' + workitem.data['Email Address'] + '<br>Phone Number: ' + workitem.data['Phone Number']\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"sendemail\"\n                        },\n                        {\n                            \"name\": \"Start Timer\",\n                            \"properties\": {\n                                \"timeoutInSeconds\": \"60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"starttimer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5be0b60d6dbf86ac2f414d1d\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    82.99999999999999,\n                                    14.792561597054366,\n                                    92.99999999999999,\n                                    14.792561597054366,\n                                    92,\n                                    14.792561597054366,\n                                    92,\n                                    14.792561597054366,\n                            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\"name\": \"Begin State\",\n                    \"location\": \"0 0\",\n                    \"__gohashid\": 29339\n                }\n            },\n            \"createdAt\": 1541453368700,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Website Form Submissions\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"This campaign handles all inbound inquiries from the Thrio website. \"\n                    }\n                }\n            },\n            \"campaignId\": \"5be0b63873ae5f0001878fdf\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5beb392673ae5f0001879148\",\n            \"useForSMS\": false,\n            \"deletedAt\": 0,\n            \"createdBy\": \"5b88280c372c4b0001cbfd4c\",\n            \"useForPredictive\": false,\n            \"name\": \"Website Form Submissions\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5be0b63873ae5f0001878fdf\",\n            \"useForFax\": false\n        },\n        {\n            \"addresses\": [\n                \"7472200299\"\n            ],\n            \"modifiedAt\": 1549577796105,\n            \"recordingPercentage\": \"0\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"SMS Campaign for Inbound / Oubound\",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5bb8d286b9653f1e4b29db60\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": 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\"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    212,\n                                    15.7925615970544,\n                                    222,\n                                    15.7925615970544,\n                                    222,\n                                    15.7925615970544,\n                                    222,\n                     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\"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"128.99999999999986 -66.99999999999994\",\n                    \"__gohashid\": 11531\n                },\n                \"5bbcefedf86afc3d5f563a5a\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Wait SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"description\": \"Wait for SMS Messages from Agent or Consumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf157b2dc1ba3c4021088\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'USER'\"\n                                      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\"transitionId\": \"5bbcf09338a889060d3c9551\",\n                            \"description\": \"Handle User Message\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Handle Consumer Message\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf192d85bedd256f1e999\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": 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        \"transitionId\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    317,\n                                    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                         \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\",\n                            \"__gohashid\": 173571\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n    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                \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"328.99999999999994 459.00000000000045\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"__gohashid\": 173620\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.0000000000002,\n                                    517.854837292855,\n                                    58.0000000000002,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    517.854837292855,\n                                    89.3692881254231,\n                                    116.676300555045,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle 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                      {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -164,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    -21.1763005550453,\n                                    -154,\n                                    52,\n                                    234,\n                                    52,\n                                    234,\n                                    116.676300555045,\n                                    234,\n                                    126.676300555045\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-246.9999999999998 -45.000000000000014\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    76,\n                                    -333.9999999999998,\n                                    76,\n                                    -333.9999999999998,\n                                    127.6763005550452,\n                                    -333.9999999999998,\n                                    137.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n      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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                 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                   \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n         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    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": 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                         },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    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     \"loc\": \"-441 468\",\n                    \"__gohashid\": 384441,\n                    \"transitions\": [\n                        {\n                            \"id\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"id\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ]\n                },\n                \"5c788fbbd2134d04191c8bb1\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788fbbd2134d04191c8bb1\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Customer email address\",\n                            \"properties\": {\n                                \"variableName\": \"emailAddress\",\n                                \"rightExpression\": \"workitem.currentSMSMessage.email\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n                                \"subject\": \"Thrio Digital Engagement\",\n                                \"body\": \"\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"contentType\": \"text/html\",\n                                \"_working\": false,\n                                \"templateId\": \"5c8bf23c02e2f60001b88e14\",\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Workflow - Email Template\"\n                                    },\n                                    \"dispositionId\": {\n                                        \"name\": \"Trade Show Lead\"\n                                    }\n                                },\n                                \"dispositionId\": \"5c8beda802e2f60001b88e0d\"\n                            },\n                            \"type\": \"sendemail\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -490,\n                                    500.823699444955,\n                                    -480,\n                                    500.823699444955,\n                                    -476,\n                                    500.823699444955,\n                                    -476,\n                                    380,\n                                    348,\n                                    380,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c788ff74a2f70ff83ea9db0\"\n                        }\n                    ],\n                    \"name\": \"SMS to Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788fbbd2134d04191c8bb1\",\n                    \"key\": \"5c788fbbd2134d04191c8bb1\",\n                    \"location\": \"-573 477\",\n                    \"loc\": \"-623 444\",\n                    \"__gohashid\": 580500,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c788ff74a2f70ff83ea9db0\",\n                            \"__gohashid\": 174074\n                        }\n                    ]\n                },\n                \"5c7eb657170f6d2b28ad00d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to Workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Sales Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\"\n                        }\n                    ],\n                    \"name\": \"Inbound Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"key\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"location\": \"614 -41.66667175292969\",\n                    \"loc\": \"583 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          \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"icon\": \"icon-transition\",\n                            \"id\": \"refId1558480251581\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"key\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"location\": \"186.00000000000006 234.00000000000023\",\n                    \"loc\": \"-264 -102\",\n                    \"__gohashid\": 16302,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf09338a889060d3c9551\",\n                            \"__gohashid\": 7223\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a4386ef9ebf97eece\",\n                            \"__gohashid\": 7228\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\",\n                            \"__gohashid\": 7233\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    411.99999999999994,\n                                    482.8236994449552,\n                                    421.99999999999994,\n                                    482.8236994449552,\n                                    421.99999999999994,\n                                    123.67630055504549,\n                                    304,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": 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               \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    48.00000000000023,\n                                    517.8548372928551,\n                                    58.00000000000023,\n                                    517.8548372928551,\n                                    60,\n                                    517.8548372928551,\n                                    60,\n                                    124,\n                                    186.00000000000006,\n                                    124,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-34.999999999999744 485.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\",\n                            \"__gohashid\": 7331\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -237.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    -40.17630055504527,\n                                    -227.99999999999983,\n                                    76,\n                                    186.00000000000006,\n                                    76,\n                                    186.00000000000006,\n                                    123.67630055504549,\n                                    186.00000000000006,\n                                    133.6763005550455\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-320.9999999999998 -64.00000000000001\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 7380\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"If Email address is sent instead of upgrade\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    -20.926477197823125,\n                                    -516.9999999999999,\n                                    -20.926477197823125,\n                                    -516,\n                                    -20.926477197823125,\n                                    -516,\n                                    -20.926477197823125,\n                                    -476,\n                                    -20.926477197823125,\n                                    -476,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Sen and Email back with more information\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980528\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARDE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGARADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGRAD'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADE'\"\n                                        },\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg.toUpperCase()\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'UPGADR'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    -526.9999999999999,\n                                    13.073522802176875,\n                                    -516.9999999999999,\n                                    13.073522802176875,\n                                    -516,\n                                    13.073522802176875,\n                                    -516,\n                                    140,\n                                    -476,\n                                    140,\n                                    -476,\n                                    348,\n                                    536.0000000000003,\n                                    348,\n                                    536.0000000000003,\n                                    422.9688621520997,\n                                    536.0000000000003,\n                                    432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    47.073522802176875,\n                                    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n                                    -492,\n                                    140,\n                                    -492,\n                                    124,\n                                    -76.00000000000017,\n                                    124,\n                                    -76.00000000000017,\n                                    137.6763005550453,\n                                    -76.00000000000017,\n                                    147.6763005550453\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980534\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-609.9999999999999 6.249823357222141\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 7429\n                        },\n                        {\n                            \"name\": \"Check if the work Upgrade\",\n                            \"id\": \"refId1557930273693\",\n                            \"__gohashid\": 7434\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 7439\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 7444\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251542\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251545\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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},\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    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  \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                       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   \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n  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\"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    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\"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980598\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                           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\"properties\": {\n                                \"message\": \"Great. 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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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},\n                        {\n                            \"name\": \"Wait for SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"functionId\": \"5cdea13ded3a970001530766\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"functionId\": {\n                                        \"name\": \"Wait for SMS Message\"\n                                    }\n                                }\n                            },\n                            \"type\": 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false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5b6234f47fbdde0001909929\"\n        },\n        {\n            \"addresses\": [\n                \"8182103340\"\n            ],\n            \"modifiedAt\": 1560350372468,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": \"100\",\n            \"description\": \"Catasys Demo Campaign\",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"campaignGoalsId\": \"5accd51ed1f2d60001d07a92\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5bb3b1a2199b68dabb133212\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b1a2199b68dabb133212\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": 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            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"description\": \"Catasys Main Menu\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b429de80d80001d4b354\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Main Options\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239563\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 1 Care Coach\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n                                    -45.11620608719528,\n                                    -292,\n                                    -45.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -212,\n                                    101.02557373046876,\n                                    -212,\n                                    101.02557373046876,\n                                    -210.4588203647468,\n                                    101.02557373046876,\n                                    -200.4588203647468\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"key\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"location\": \"-590.9744262695316 276.48273664829384\",\n                    \"loc\": \"-326.97442626953125 337.57363847712924\",\n                    \"__gohashid\": 2582,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b617b953c306b8b13329\",\n                            \"__gohashid\": 12429\n                        }\n                    ]\n                },\n                \"5bb3b898b6eb1e11c5553816\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b898b6eb1e11c5553816\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -54.97442626953125,\n                                    -17.865757773194048,\n                                    -44.97442626953125,\n                                    -17.865757773194048,\n                                    -44,\n                                    -17.865757773194048,\n                                    -44,\n                                    -116,\n                                    97.02557373046878,\n                                    -116,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3badf800ec359ca16f742\",\n                            \"__gohashid\": 12562\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1538503118894,\n            \"finalWorkitemStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"recordingAnalysisEndTime\": 1439,\n            \"recordingAnalysisMinDuration\": \"60\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Catasys Demo Campaign\"\n                    }\n                }\n            },\n            \"campaignId\": \"5bb3b1ce5485590001086897\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": false,\n            \"recordingAnalysisMaxDuration\": \"300\",\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb3b1a2199b68dabb133212\",\n            \"createdBy\": \"5a135b48dc081f24b6045ff2\",\n            \"useForPredictive\": false,\n            \"name\": \"Catasys\",\n            \"useForOutbound\": true,\n            \"tenantId\": \"thrio\",\n            \"recordingAnalysisStartTime\": 1,\n            \"_id\": \"5bb3b1ce5485590001086897\",\n            \"useForFax\": false\n        },\n        {\n            \"addresses\": [],\n            \"modifiedAt\": 1551289159803,\n            \"recordingPercentage\": \"0\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"This campaign handles all inbound inquiries from the Thrio website. \",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5be0b60d6dbf86ac2f414d1d\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5be0b60d6dbf86ac2f414d1d\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                       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\"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                     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What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    -331,\n                                    389.676300555045,\n                                    -331,\n                                    399.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n                    \"loc\": \"-441 468\",\n                    \"__gohashid\": 384441,\n                    \"transitions\": [\n                        {\n                            \"id\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"id\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ]\n                },\n                \"5c788fbbd2134d04191c8bb1\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788fbbd2134d04191c8bb1\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Customer email address\",\n                            \"properties\": {\n                                \"variableName\": \"emailAddress\",\n                                \"rightExpression\": \"workitem.currentSMSMessage.email\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"Update Contact\",\n                            \"properties\": {\n                                \"contactId\": \"workitem.contactId\",\n                                \"contact\": [\n                                    {\n                                        \"label\": \"email\",\n                                        \"value\": \"workitem.data.emailAddress\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"updatecontact\",\n                            \"description\": \"Update contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Change to email \",\n                            \"properties\": {\n                                \"message\": \"Great. Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                            \"properties\": {\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"toAddress\": \"workitem.data.emailAddress\",\n        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                             432.9688621520997\n                                ],\n                                \"name\": \"Check if the work Upgrade\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557930273693\",\n                            \"id\": \"refId1558353980529\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\",\n                            \"id\": \"refId1558353980530\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980531\",\n                            \"icon\": \"icon-sms-message-consumer\"\n    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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n       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        \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        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\"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n     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     {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                       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   \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086348\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                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                          },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086350\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                               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\"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -248,\n                                    489.823699444955,\n                                    -238,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    489.823699444955,\n                                    -217.738576250846,\n                                    389.676300555045,\n                                    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\"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"fromAddress\": \"upgrade@thrio.com\",\n                                \"subject\": \"workitem.email.subject\",\n                                \"toAddress\": \"workitem.from\",\n                                \"description\": \"\"\n                            },\n                            \"type\": \"sendemail\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251601\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Send Email to Sales Team\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"dispositionId\": \"5cdeb75fed3a970001530768\",\n                                \"fromAddress\": \"workitem.from\",\n                                \"subject\": \"workitem.email.subject\",\n                                \"toAddress\": \"namir.yedid@thrio.com\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"dispositionId\": {\n                                        \"name\": \"Sales Take Away\"\n                                    }\n          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\"transitionId\": \"refId1557930273636\",\n                            \"id\": \"refId1558480251603\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"key\": \"5c7eb657170f6d2b28ad00d3\",\n                    \"location\": \"671.0000000000003 -139.6666717529297\",\n                    \"loc\": \"583 -63.66667175292969\",\n                    \"__gohashid\": 52939,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"refId1557930273636\"\n                        }\n                    ]\n                },\n             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\"_selected\": false,\n                            \"transitionId\": \"refId1558029050964\",\n                            \"id\": \"refId1558480251593\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Can we send you and SMS?\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": []\n                                },\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"promptId\": \"59567ffda798c90678770aee\",\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"_working\": false,\n                                \"expansions\": {\n    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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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},\n                        {\n                            \"name\": \"Wait for SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"functionId\": \"5cdea13ded3a970001530766\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"functionId\": {\n                                        \"name\": \"Wait for SMS Message\"\n                                    }\n                                }\n                            },\n                            \"type\": 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     \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    252.99999999999994,\n                                    468.5930625915529,\n                                    262.99999999999994,\n                                    468.5930625915529,\n                                    262.99999999999994,\n                                    171.90693740844742,\n                                    -90,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"169.99999999999994 445.00000000000017\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\"\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -148.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    171.90693740844742,\n                                    -290.9999999999999,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-231.9999999999999 477.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\"\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597138\",\n                            \"icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 115667,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 171.67630055504537,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 181.67630055504537,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597139\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"We have a 30\\\" Samsung TV for $150, or Sony 40\\\" for $275\",\n                                \"toAddress\": \"\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597140\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"dispositionId\": \"5c76860302e2f6000198e9f5\",\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"subject\": \"Requested Information\",\n                                \"toAddress\": \"workitem.data.email\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"dispositionId\": {\n                                        \"name\": \"Email Sent\"\n                                    },\n                                    \"templateId\": {\n                                        \"name\": \"Rose Demo Template\"\n                                    }\n                                },\n                                \"templateId\": \"5d498b9fe8f6040001d0dfa0\"\n                            },\n                            \"type\": \"sendemail\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-sendemail\",\n                            \"id\": \"refId1565100597141\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transition to another state\",\n                            \"properties\": {\n                                \"description\": \"Transition to another state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"name\": \"Transition\",\n                                \"points\": {\n                                    \"__gohashid\": 115668,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 178.96886215209972,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 188.96886215209972,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                }\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1564410019414\",\n                            \"id\": \"refId1565100597142\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-266 -43.00000000000003\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"refId1564410019414\"\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1564429692200,\n            \"finalWorkitemStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Rose SMS\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"SMS Campaign for Inbound / Oubound\"\n                    }\n                }\n            },\n            \"campaignId\": \"5d3f4d7c6af61e00014e73dd\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": true,\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"createdBy\": \"5a736d026656f800019f75e2\",\n            \"useForPredictive\": false,\n            \"name\": \"Rose SMS\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5d3f4d7c6af61e00014e73dd\",\n            \"callerId\": \"+17472200299\",\n            \"useForFax\": false\n        }\n    ]\n}"},{"id":"fea50b03-e46f-4a27-8a05-0f0d875c0653","name":"Search Object Response Example","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":{"raw":"{{domain}}/data/api/types/{{object}}?q=*","host":["{{domain}}"],"path":["data","api","types","{{object}}"],"query":[{"key":"q","value":"*"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Tue, 13 Aug 2019 16:08:53 GMT"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n    \"count\": 22,\n    \"total\": 22,\n    \"previous\": \"0\",\n    \"next\": \"22\",\n    \"objects\": [\n        {\n            \"addresses\": [\n                \"8582997191\"\n            ],\n            \"modifiedAt\": 1565636584089,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"\",\n            \"objectType\": \"campaign\",\n            \"defaultExtension\": true,\n            \"states\": {\n                \"5a1364eb6ffd161194b4e7b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5a1364eb6ffd161194b4e7b9\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"M1105.052 191.235C983.227 69.41 821.255 2.321 648.965 2.321c-172.289 0-334.263 67.089-456.086 188.914C71.055 313.059 3.965 475.032 3.965 647.321c0 172.291 67.089 334.262 188.914 456.088 121.823 121.821 283.797 188.912 456.086 188.912 172.29 0 334.262-67.091 456.087-188.912 121.821-121.826 188.913-283.798 188.913-456.088 0-172.289-67.092-334.263-188.913-456.086zM648.965 1208.191c-309.263 0-560.87-251.605-560.87-560.871 0-309.266 251.607-560.87 560.87-560.87 309.263 0 560.869 251.606 560.869 560.87s-251.606 560.871-560.869 560.871z M492.816 806.701c28.059-9.435 39.912-32.909 30.779-60.966-15.84-48.841-24.312-73.195-21.174-64.049-2.017-5.83-1.222-9.485 3.771-12.827 10.444-7.206 19.271-14.786 28.703-20.53 46.855-28.2 97.75-45.945 150.839-57.619 27.194-5.96 54.202-9.144 80.496-7.309 5.52.383 8.333 2.253 10.17 7.84 6.579 21.209 13.699 42.239 20.757 63.389 9.786 29.438 32.783 41.049 62.464 31.384 16.884-5.455 33.528-11.03 50.41-16.485 17.302-5.693 34.666-11.207 51.911-17.079 27.819-9.553 39.672-33.029 30.659-61.027-6.875-21.509-14.415-42.6-20.932-64.228-5.982-20.005-18.226-34.754-35.827-45.441-28.675-17.334-60.511-24.238-93.141-27.786-67.416-7.583-134.049-.94-199.938 14.644-89.07 21.016-170.226 58.804-242.988 114.207-32.741 24.957-62.373 52.982-83.215 89.206-14.378 24.907-19.158 50.451-8.165 78.396 7.486 19.11 12.987 39.173 19.513 58.7 9.73 28.962 33.145 40.933 61.925 31.563 34.367-11.207 68.674-22.596 102.983-33.983z \",\n                            \"color\": \"#FFFFFF\",\n                            \"iconcolor\": \"#6b9b34\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5a1364eb6ffd161194b4e7b9\",\n                    \"_id\": \"5a1364eb6ffd161194b4e7b9\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"351.99999999999994 252\",\n                    \"transitions\": [],\n                    \"__gohashid\": 5689\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"type\": \"playprompt\",\n                            \"properties\": {\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"_selected\": true,\n                            \"id\": \"refId1565636209315\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"properties\": {\n                                \"promptId\": \"59567ffda798c90678770d18\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"4013\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209316\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8279090dda3cd48f9b\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 604,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -399,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -389,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -388,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": -87.43807525634767,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": -132,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -79,\n                                            \"D\": -132,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -79,\n                                            \"D\": -128.0311378479004,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -79,\n                                            \"D\": -118.0311378479004,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 9\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5b745e735c7b2c9cf4d23913\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209317\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8361fc1734b3a8986e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 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             \"C\": -388,\n                                            \"D\": -84,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": -84,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -364,\n                                            \"D\": -60,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -69,\n                                            \"D\": -60,\n                                            \"v\": false\n                                        },\n                                    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another state\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565636209318\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5b745c8856b0154d14fe7e79\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                    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\"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n                    \"transitions\": [],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-275 -163\",\n                    \"__gohashid\": 14251\n                }\n            },\n            \"createdAt\": 1533162740939,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5b62361403385d0001932ab4\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b89dc081f24b6045ff3\",\n            \"useForPredictive\": false,\n            \"name\": \"Email Demo\",\n            \"useForOutbound\": 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                           \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & 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\"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n            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                     \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                 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\"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour 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\"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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                             ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3badf800ec359ca16f742\"\n                        }\n                    ],\n                    \"name\": \"Extension State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"key\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"location\": \"-137.97442626953125 -32.4276825168464\",\n                    \"loc\": \"-137.97442626953125 -32.4276825168464\",\n                    \"__gohashid\": 244699,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": 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   \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    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{\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 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       \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"description\": \"Stop keep alive\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"Let's try a real email address this time!\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \" workitem.currentSMSMessage.email.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"description\": \"Lets try a real email address this time!\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Email address again\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": 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                         },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883af400ec929cbc7eebf\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"SMS To Email\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -248,\n                                    523.823699444955,\n                                    -238,\n                                    523.823699444955,\n                                    -238,\n                                    388.914876805891,\n                                    -573,\n                                    388.914876805891,\n                                    -573,\n                                    400.676300555045,\n                                    -573,\n                                    410.676300555045\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7883ff2dda9b862e5c2708\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Email State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c788223ea58f5e452e9b4c0\",\n                    \"key\": \"5c788223ea58f5e452e9b4c0\",\n                    \"location\": \"-331.0000000000001 482.9999999999999\",\n               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\"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980570\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980573\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -215.1307118745769,\n                                    227.82369944495468,\n                                    -215.1307118745769,\n                                    137.67630055504526,\n                                    -76.00000000000006,\n                                    137.67630055504526,\n                                    -76.00000000000006,\n                                    147.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558353980574\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n                                    -38.55818659705431,\n                                    651.0390625000002,\n                                    -28.55818659705431\n                                ]\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1557410177766\",\n                            \"id\": \"refId1558480251584\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer (to Sales Team)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -23.84297230797499,\n                                    492.99999999999994,\n                                    -60,\n                                    651.0390625000002,\n                                    -60,\n                                    651.0390625000002,\n                                    -38.55818659705431,\n                                    651.0390625000002,\n                                    -28.55818659705431\n                                ],\n                                \"name\": \"Transition (If SalesTeam does not respond)\"\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1558353981080\",\n                            \"id\": \"refId1558480251589\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"description\": \"Send call to sales team (whoever answered Yes to SMS)\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \">=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"dnis\": \"workitem.currentSMSMessage.textMsg\"\n                            },\n                            \"type\": \"directconnect\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251590\",\n                            \"icon\": \"icon-directconnect\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"399.99999999999994 -64.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"id\": \"refId1557410177766\",\n                            \"__gohashid\": 7645\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"id\": \"refId1558353981080\",\n                            \"__gohashid\": 7650\n                        }\n                    ]\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558094086348\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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\"value\": \"Chat Demonstration\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b62295f03385d0001932a9f\",\n            \"defaultOutbound\": false,\n            \"fieldMappingsId\": \"5ab009fa56c94f0001ca5487\",\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5a65e40ac0f4168b362a0e79\",\n            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n            \"useForPredictive\": false,\n            \"tenantId\": \"thrio\",\n            \"name\": \"Chat Demonstration\",\n            \"useForOutbound\": false,\n            \"_id\": \"5b62295f03385d0001932a9f\"\n        },\n        {\n            \"modifiedAt\": 1565117301851,\n            \"recordingPercentage\": \"0\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"Email Demo\",\n            \"objectType\": \"campaign\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5b6234df34617a119aa4d970\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5b6234df34617a119aa4d970\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5b6234df34617a119aa4d970\",\n                    \"_id\": \"5b6234df34617a119aa4d970\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"200 100\",\n                    \"__gohashid\": 14250,\n                    \"transitions\": []\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Reply To Email\",\n                            \"description\": \"Email acknowledgment\",\n                            \"properties\": {\n                                \"templateId\": \"5b62348003385d0001932ab3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Acknowledgement Email Template\"\n                                    }\n                                }\n                            },\n                            \"type\": \"replyemailtemplate\",\n                            \"_selected\": false,\n                            \"id\": \"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n                    \"transitions\": [],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-275 -163\",\n                    \"__gohashid\": 14251\n                }\n            },\n            \"createdAt\": 1533162740939,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5b62361403385d0001932ab4\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b89dc081f24b6045ff3\",\n            \"useForPredictive\": false,\n            \"name\": \"Email Demo\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5b6234f47fbdde0001909929\"\n        },\n        {\n            \"addresses\": [\n                \"8182103340\"\n            ],\n            \"modifiedAt\": 1560350372468,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": \"100\",\n            \"description\": \"Catasys Demo Campaign\",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"campaignGoalsId\": \"5accd51ed1f2d60001d07a92\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5bb3b1a2199b68dabb133212\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b1a2199b68dabb133212\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"description\": \"Catasys Main Menu\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b429de80d80001d4b354\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Main Options\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239563\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 1 Care Coach\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n                                    -45.11620608719528,\n                                    -292,\n                                    -45.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -212,\n                                    101.02557373046876,\n                                    -212,\n                                    101.02557373046876,\n                                    -210.4588203647468,\n                                    101.02557373046876,\n                                    -200.4588203647468\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"key\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"location\": \"-590.9744262695316 276.48273664829384\",\n                    \"loc\": \"-326.97442626953125 337.57363847712924\",\n                    \"__gohashid\": 2582,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b617b953c306b8b13329\",\n                            \"__gohashid\": 12429\n                        }\n                    ]\n                },\n                \"5bb3b898b6eb1e11c5553816\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b898b6eb1e11c5553816\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n                    \"location\": \"97.02557373046879 -80.97175342218584\",\n                    \"loc\": \"-43.97442626953125 -102.42768251684637\",\n                    \"__gohashid\": 136214,\n                    \"transitions\": []\n                },\n                \"5bb3ba5ba6ae8ec2edfff05e\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Please enter the 3-digit extension number of the person you want\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b45ede80d80001d4b355\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Please enter the 3-digit extension number of the person you want\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Get  Digits\",\n                            \"description\": \"Get Extension Number\",\n                            \"properties\": {\n                                \"numberDigits\": 3,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"7\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"digits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transfer To Agent\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                 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             {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    76,\n                                    -333.9999999999998,\n                                    76,\n                                    -333.9999999999998,\n                                    127.6763005550452,\n                                    -333.9999999999998,\n                                    137.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 273\",\n                    \"__gohashid\": 125086,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c77530aa8d4acccc51221b1\",\n                            \"__gohashid\": 173880\n                        }\n                    ]\n                },\n                \"5c7756658a3cf814f2fab037\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7756658a3cf814f2fab037\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait up to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                     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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980573\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                       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   \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558353980574\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                      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Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980600\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                       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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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      },\n                    \"_end\": {\n                        \"key\": 2,\n                        \"category\": \"End\",\n                        \"text\": \"End\",\n                        \"__gohashid\": 124075,\n                        \"loc\": \"14.622006882068701 233.62200688206872\"\n                    },\n                    \"transitions\": [\n                        {\n                            \"name\": \"Wait For More Messages\",\n                            \"id\": \"5a77dc7ae3e9552922d31d05\",\n                            \"__gohashid\": 6858\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1533159775315,\n            \"finalWorkitemStateId\": \"5a65e40ac0f4168b362a0e79\",\n            \"modifiedBy\": \"5c6ac39a86d17300012c53bf\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Chat Demonstration\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b62295f03385d0001932a9f\",\n            \"defaultOutbound\": false,\n            \"fieldMappingsId\": \"5ab009fa56c94f0001ca5487\",\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5a65e40ac0f4168b362a0e79\",\n            \"createdBy\": \"5856910dd1cde32bc192b8ea\",\n            \"useForPredictive\": false,\n            \"tenantId\": \"thrio\",\n            \"name\": \"Chat Demonstration\",\n            \"useForOutbound\": false,\n            \"_id\": \"5b62295f03385d0001932a9f\"\n        },\n        {\n            \"modifiedAt\": 1565117301851,\n            \"recordingPercentage\": \"0\",\n            \"recordingAnalysisPercentage\": \"0\",\n            \"description\": \"Email Demo\",\n            \"objectType\": \"campaign\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5b6234df34617a119aa4d970\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5b6234df34617a119aa4d970\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5b6234df34617a119aa4d970\",\n                    \"_id\": \"5b6234df34617a119aa4d970\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"200 100\",\n                    \"__gohashid\": 14250,\n                    \"transitions\": []\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Reply To Email\",\n                            \"description\": \"Email acknowledgment\",\n                            \"properties\": {\n                                \"templateId\": \"5b62348003385d0001932ab3\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"templateId\": {\n                                        \"name\": \"Acknowledgement Email Template\"\n                                    }\n                                }\n                            },\n                            \"type\": \"replyemailtemplate\",\n                            \"_selected\": false,\n                            \"id\": \"refId1559236405179\",\n                            \"icon\": \"icon-sendemail\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a773dc2f447ce0001f89fbe\": \"Escalation\",\n                                        \"5a135cc7dc081f24b6045ffc\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                },\n                                \"_working\": true\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"id\": \"refId1559236405180\",\n                            \"icon\": \"icon-enterqueues\"\n                        }\n                    ],\n                    \"transitions\": [],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-275 -163\",\n                    \"__gohashid\": 14251\n                }\n            },\n            \"createdAt\": 1533162740939,\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Email Demo\"\n                    }\n                }\n            },\n            \"campaignId\": \"5b6234f47fbdde0001909929\",\n            \"defaultOutbound\": false,\n            \"emailaccountId\": \"5b62361403385d0001932ab4\",\n            \"deletedAt\": 0,\n            \"createdBy\": \"5a135b89dc081f24b6045ff3\",\n            \"useForPredictive\": false,\n            \"name\": \"Email Demo\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5b6234f47fbdde0001909929\"\n        },\n        {\n            \"addresses\": [\n                \"8182103340\"\n            ],\n            \"modifiedAt\": 1560350372468,\n            \"recordingPercentage\": \"100\",\n            \"recordingAnalysisPercentage\": \"100\",\n            \"description\": \"Catasys Demo Campaign\",\n            \"useForEmail\": false,\n            \"objectType\": \"campaign\",\n            \"campaignGoalsId\": \"5accd51ed1f2d60001d07a92\",\n            \"useForProgressive\": false,\n            \"defaultExtension\": false,\n            \"states\": {\n                \"5bb3b1a2199b68dabb133212\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b1a2199b68dabb133212\",\n                    \"actions\": [\n                        {\n                            \"category\": \"Action\",\n                            \"title\": \"Terminate\",\n                            \"name\": \"terminate\",\n                            \"type\": \"terminate\",\n                            \"description\": \"\",\n                            \"icon\": \"./assets/svg/terminate.svg\",\n                            \"svg\": \"\",\n                            \"color\": \"#FFFFFF\",\n                            \"fig\": \"Rectangle\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            }\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"5bb3b1a2199b68dabb133212\",\n                    \"_id\": \"5bb3b1a2199b68dabb133212\",\n                    \"description\": \"End State\",\n                    \"name\": \"End State\",\n                    \"location\": \"256.9999999999999 334.99999999999994\",\n                    \"transitions\": [],\n                    \"__gohashid\": 104291\n                },\n                \"start-state\": {\n                    \"category\": \"Begin\",\n                    \"campaignStateId\": \"start-state\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b5c90b20fbf10226bc62\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"name\": \"Transition\",\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -147.11620608719528,\n                                    -293.9999999999999,\n                                    -147.11620608719528,\n                                    -292,\n                                    -147.11620608719528,\n                                    -292,\n                                    44,\n                                    -590.9744262695317,\n                                    44,\n                                    -590.9744262695317,\n                                    209.1901750512395,\n                                    -590.9744262695317,\n                                    219.1901750512395\n                                ],\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7e9c9679f81daaea5539e8\",\n                            \"_selected\": true,\n                            \"id\": \"refId1560350239561\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Catasys Welcome\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b3a0de80d80001d4b353\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Welcome\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239562\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Play & Collect Digits\",\n                            \"description\": \"Catasys Main Menu\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b429de80d80001d4b354\",\n                                \"loop\": 1,\n                                \"numberDigits\": 1,\n                                \"terminationKey\": \"#\",\n                                \"timeoutInSeconds\": \"5\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Catasys Main Options\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playdigits\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239563\",\n                            \"icon\": \"icon-playdigits\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 1 Care Coach\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b9240b46f4af695de2d3\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -113.11620608719528,\n                                    -293.9999999999999,\n                                    -113.11620608719528,\n                                    -292,\n                                    -113.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -140,\n                                    97.02557373046878,\n                                    -140,\n                                    97.02557373046878,\n                                    -113.00289127008624,\n                                    97.02557373046878,\n                                    -103.00289127008624\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889e07e6e8bc97c4af9\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239564\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 2  Enter Extension\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3ba5ba6ae8ec2edfff05e\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'2'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -79.11620608719528,\n                                    -293.9999999999999,\n                                    -79.11620608719528,\n                                    -292,\n                                    -79.11620608719528,\n                                    -292,\n                                    -148,\n                                    -137.97442626953125,\n                                    -148,\n                                    -137.97442626953125,\n                                    -99.72024411390076,\n                                    -137.97442626953125,\n                                    -89.72024411390076\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b88904bc9165ff2fa8a7\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239565\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Option 3 Enter Queue\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b898b6eb1e11c5553816\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'3'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -45.11620608719528,\n                                    -293.9999999999999,\n                                    -45.11620608719528,\n                                    -292,\n                                    -45.11620608719528,\n                                    -292,\n                                    -148,\n                                    -268,\n                                    -148,\n                                    -268,\n                                    -212,\n                                    101.02557373046876,\n                                    -212,\n                                    101.02557373046876,\n                                    -210.4588203647468,\n                                    101.02557373046876,\n                                    -200.4588203647468\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889f102af8047b413d3\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239566\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Loop Again\",\n                            \"properties\": {\n                                \"stateId\": \"start-state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": []\n                                },\n                                \"points\": [\n                                    -303.9999999999999,\n                                    -11.11620608719528,\n                                    -293.9999999999999,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -11.11620608719528,\n                                    -273.7385762508459,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -229.20132928130397,\n                                    -386.9999999999999,\n                                    -219.20132928130397\n                                ],\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b889b0e1a7903e46eecc\",\n                            \"_selected\": false,\n                            \"id\": \"refId1560350239567\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7e9c9679f81daaea5539e8\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889e07e6e8bc97c4af9\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b88904bc9165ff2fa8a7\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889f102af8047b413d3\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b889b0e1a7903e46eecc\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"-386.9999999999999 -93.90876768424963\",\n                    \"__gohashid\": 104292\n                },\n                \"5bb3b5c90b20fbf10226bc62\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"After Hours Prompt\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b4b2548559000108689f\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Sorry we are not open at this time. Our hours are from 9 - 5 Eastern Standard Time. Please call back during our working hours.\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb3b1a2199b68dabb133212\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -507.97442626953136,\n                                    291.04466139194625,\n                                    -497.97442626953136,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    291.04466139194625,\n                                    256.9999999999999,\n                                    297.00676177202286,\n                                    256.9999999999999,\n                                    302.9688621520995,\n                                    256.9999999999999,\n                                    312.9688621520995\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bb3b617b953c306b8b13329\"\n                        }\n                    ],\n                    \"name\": \"After Hour State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"key\": \"5bb3b5c90b20fbf10226bc62\",\n                    \"location\": \"-590.9744262695316 276.48273664829384\",\n                    \"loc\": \"-326.97442626953125 337.57363847712924\",\n                    \"__gohashid\": 2582,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bb3b617b953c306b8b13329\",\n                            \"__gohashid\": 12429\n                        }\n                    ]\n                },\n                \"5bb3b898b6eb1e11c5553816\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b898b6eb1e11c5553816\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"description\": \"Enter Catasys Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5bb3af48de80d80001d4b345\"\n                                ],\n                                \"priority\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5bb3af48de80d80001d4b345\": \"Catasys\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-enterqueues\",\n                            \"id\": \"refId1559461247254\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"description\": \"Play Music On Hold\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-ring&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"_selected\": false,\n                            \"icon\": \"icon-playmusic\",\n                            \"id\": \"refId1559461247255\"\n                        }\n                    ],\n                    \"name\": \"Queue State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b898b6eb1e11c5553816\",\n                    \"key\": \"5bb3b898b6eb1e11c5553816\",\n                    \"location\": \"101.02557373046878 -178.42768251684643\",\n                    \"loc\": \"-45.97442626953125 -137.42768251684637\",\n                    \"__gohashid\": 63044,\n                    \"transitions\": []\n                },\n                \"5bb3b9240b46f4af695de2d3\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bb3b9240b46f4af695de2d3\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"One moment while we connect you\",\n                            \"properties\": {\n                                \"promptId\": \"5bb3b44a548559000108689e\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"One moment while we connect you\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Direct Connect\",\n                            \"properties\": {\n                                \"userId\": \"5a671a796656f800019f759c\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"userId\": {\n                                        \"name\": \"Anne Tuttle\"\n                                    }\n                                }\n                            },\n                            \"type\": \"directconnect\"\n                        },\n                        {\n                            \"name\": \"Play Prompt\",\n                            \"description\": \"Simulate Ringing\",\n                            \"properties\": {\n                                \"promptId\": \"5b0ea99932c2f600011df037\",\n                                \"loop\": 1,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Ringing\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\"\n                        },\n                        {\n                            \"name\": \"Voicemail\",\n                            \"description\": \"Go To voicemail ( No Answer )\",\n                            \"properties\": {},\n                            \"type\": \"voicemail\"\n                        }\n                    ],\n                    \"name\": \"Care Coach State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"thrio\",\n                    \"_id\": \"5bb3b9240b46f4af695de2d3\",\n                    \"key\": \"5bb3b9240b46f4af695de2d3\",\n 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             {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\",\n                            \"__gohashid\": 173718\n                        }\n                    ]\n                },\n                \"5c7737ebfb161bb99cf766b9\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7737ebfb161bb99cf766b9\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Contact\",\n                            \"description\": \"Try to find contact\",\n                            \"properties\": {\n                                \"searchOn\": \"workitem.from\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c788fbbd2134d04191c8bb1\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.isEmail\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    -44.17630055504527,\n                                    -440.9999999999999,\n                                    76,\n                                    -452,\n                                    76,\n                                    -452,\n                                    372,\n                                    -573,\n                                    372,\n                                    -573,\n                                    400.6763005550452,\n                                    -573,\n                                    410.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"description\": \"Check if Email Address\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"New contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio! What’s your name?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7756658a3cf814f2fab037\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    -10.176300555045273,\n                                    -440.9999999999999,\n                                    76,\n                                    -333.9999999999998,\n                                    76,\n                                    -333.9999999999998,\n                                    127.6763005550452,\n                                    -333.9999999999998,\n                                    137.6763005550452\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -450.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    23.823699444954727,\n                                    -440.9999999999999,\n                                    76,\n                                    -89.00000000000011,\n                                    76,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"description\": \"Got Name, Wait for YES / NO  response on call\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Inbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7737ebfb161bb99cf766b9\",\n                    \"key\": \"5c7737ebfb161bb99cf766b9\",\n                    \"location\": \"-533.9999999999999 -34\",\n                    \"loc\": \"-562 -88.66667175292969\",\n                    \"__gohashid\": 142822,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7d66fe1deb0c5d0758c982\",\n                            \"__gohashid\": 173767\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7756f2c06851ea3c956cba\",\n                            \"__gohashid\": 173772\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c773b4a1a0e30cb999a3da6\",\n                            \"__gohashid\": 173777\n                        }\n                    ]\n                },\n                \"5c7741dc9681e607538d0002\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7741dc9681e607538d0002\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait Up to X seconds or terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"description\": \"Wait For Yes / No Answer on \\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    236.82369944495474,\n                                    3.9999999999998863,\n                                    236.82369944495474,\n                                    4,\n                                    236.82369944495474,\n                                    4,\n                                    324,\n                                    -452,\n                                    324,\n                                    -452,\n                                    220,\n                                    -591.0000000000007,\n                                    220,\n                                    -591.0000000000007,\n                                    216.67630055504526,\n                                    -591.0000000000007,\n                                    226.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7745af0ce8ff5d5e8aa116\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -6.000000000000114,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    270.82369944495474,\n                                    3.9999999999998863,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    349.49999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-89.00000000000011 230\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 173826\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 173831\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! Thrio will call you shortly.\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Callback\",\n                            \"description\": \"Create a Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508,\n                                    316.823699444955,\n                                    -498,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -500,\n                                    316.823699444955,\n                                    -476,\n                                    316.823699444955,\n                                    -476,\n                                    340,\n                                    348,\n                                    340,\n                                    348,\n                                    188,\n                                    686,\n                                    188,\n                                    686,\n                                    187.9688621521,\n                                    686,\n                                    197.9688621521\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c77530aa8d4acccc51221b1\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS To Callback State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7745413aae248598c196dc\",\n                    \"key\": \"5c7745413aae248598c196dc\",\n                    \"location\": \"-591.0000000000006 293\",\n                    \"loc\": \"-701 273\",\n                    \"__gohashid\": 125086,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c77530aa8d4acccc51221b1\",\n                            \"__gohashid\": 173880\n                        }\n                    ]\n                },\n                \"5c7756658a3cf814f2fab037\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7756658a3cf814f2fab037\",\n                    \"actions\": [\n                        {\n                            \"name\": \"T_START_KEEP_ALIVE\",\n                            \"description\": \"Wait up to X seconds to terminate workitem\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\"\n                        },\n                        {\n                            \"name\": \"Save Variable\",\n                            \"description\": \"Save Contact Name\",\n                            \"properties\": {\n                                \"variableName\": \"contactName\",\n                                \"rightExpression\": \"$V.workitem.currentSMSMessage.textMsg\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -250.99999999999977,\n                                    227.82369944495468,\n                                    -240.99999999999977,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -244,\n                                    227.82369944495468,\n                                    -220,\n                                    227.82369944495468,\n                                    -220,\n                                    140,\n                                    -89.00000000000011,\n                                    140,\n                                    -89.00000000000011,\n                                    136.67630055504526,\n                                    -89.00000000000011,\n                                    146.67630055504526\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 173929\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Survey\",\n                            \"description\": \"Assign Survey to workitem\",\n                            \"properties\": {\n                                \"surveyId\": \"5c7d89ce44e9fc00013ab948\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"surveyId\": {\n                                        \"name\": \"Trade Show Demo Post Survey\"\n                                    }\n                                }\n                            },\n                            \"type\": \"assignsurvey\"\n                        },\n                        {\n                            \"name\": \"Enter Queue\",\n                            \"properties\": {\n                                \"queues\": [\n                                    \"5856910dd1cde32bc192b90f\"\n                                ],\n                                \"priority\": 5,\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\"\n                                    }\n                                }\n                            },\n                            \"type\": \"enterqueue\",\n                            \"description\": \"Enter Sales Queue With Highest priority\"\n                        },\n                        {\n                            \"name\": \"Play Music\",\n                            \"properties\": {\n                                \"url\": \"http://twimlets.com/holdmusic?Bucket=music-rock&\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"playmusic\",\n                            \"description\": \"Play Rock Music\"\n                        }\n                    ],\n                    \"name\": \"Inbound Call State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c78797d7f1b553195f1fd48\",\n                    \"key\": \"5c78797d7f1b553195f1fd48\",\n                    \"location\": \"412 -37.6666717529297\",\n                    \"loc\": \"438 -86.33334350585938\",\n                    \"__gohashid\": 119232,\n                    \"transitions\": []\n                },\n                \"5c788223ea58f5e452e9b4c0\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c788223ea58f5e452e9b4c0\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"description\": \"Wait 5 minutes for response\",\n                            \"properties\": {\n                                \"timeout\": \"600\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"addkeepalive\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                     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\"5c7756f2c06851ea3c956cba\",\n                            \"description\": \"Transition to another state\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\",\n                            \"id\": \"refId1558353980532\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Found contact send message  to get name\",\n                            \"properties\": {\n                                \"message\": \"Hello from Thrio!  $V.workitem.contact.firstName, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"operator\": \">\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-sms-message-consumer\",\n                            \"id\": \"refId1558353980533\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \">\",\n                                            \"leftExpression\": \"workitem.contact.name.length\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -526.9999999999999,\n                                    81.07352280217688,\n                                    -516.9999999999999,\n                                    81.07352280217688,\n                                    -516,\n                                    81.07352280217688,\n                                    -516,\n                                    140,\n       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\\\"Can we give you a quick call?\\\"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251543\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop the keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251544\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Yes Convert SMS conversation to callback\",\n                            \"properties\": {\n                                \"stateId\": \"5c7745413aae248598c196dc\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.yes\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"true\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    237.82369944495474,\n                                    16.999999999999943,\n                                    237.82369944495474,\n                                    20,\n                                    237.82369944495474,\n                                    20,\n                                    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             \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Give another Option to Consumer\",\n                            \"properties\": {\n                                \"message\": \"No problem. Let’s try something else. What’s your email address?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251546\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait For Email Address\",\n                            \"properties\": {\n                                \"stateId\": \"5c788223ea58f5e452e9b4c0\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    6.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    271.82369944495474,\n                                    16.999999999999943,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    356.99999999999994,\n                                    -331.0000000000001,\n                                    389.6763005550451,\n                                    -331.0000000000001,\n                                    399.6763005550451\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7752dc263feffa1e29415e\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558480251547\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For YES/NO State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7741dc9681e607538d0002\",\n                    \"key\": \"5c7741dc9681e607538d0002\",\n                    \"location\": \"-76.00000000000014 231.00000000000003\",\n                    \"loc\": \"-691 172\",\n                    \"__gohashid\": 73645,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7745af0ce8ff5d5e8aa116\",\n                            \"__gohashid\": 7493\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7752dc263feffa1e29415e\",\n                            \"__gohashid\": 7498\n                        }\n                    ]\n                },\n                \"5c7745413aae248598c196dc\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c7745413aae248598c196dc\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"Inform consumer that will get a call.\",\n                            \"properties\": {\n                                \"message\": \"Great! 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Callback to be handle by Sales queue\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"queues\": [\n                                    \"5c8bee0a02e2f60001b88e0f\"\n                                ],\n                                \"_working\": true,\n                                \"expansions\": {\n                                    \"queueId\": {\n                                        \"5a6089ed2027f2000116f88f\": \"Support\",\n                                        \"5856910dd1cde32bc192b90f\": \"Sales\",\n                                        \"5c79778744e9fc00013ab934\": \"Trade Show Next Steps\",\n                                        \"5c8bee0a02e2f60001b88e0f\": \"Trade Show\"\n                                    }\n                                },\n                                \"address\": \"\"\n                            },\n                            \"type\": \"acdcallback\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-message-callback\",\n                            \"id\": \"refId1558094086270\",\n                            \"icon\": \"icon-message-callback\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Terminate\",\n                            \"properties\": {\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -508.00000000000057,\n                                    316.8236994449548,\n                                    -498.00000000000057,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -500,\n                                    316.8236994449548,\n                                    -476,\n                                    316.8236994449548,\n                                    -476,\n                                    348,\n                                    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\"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980569\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"T_STOP_KEEP_ALIVE\",\n                            \"description\": \"Stop Keep alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                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      \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980571\",\n                            \"icon\": \"icon-savevariable\"\n                        },\n                        {\n                            \"name\": \"T_CREATE_CONTACT\",\n                            \"description\": \"Create Contact and Assign it to workitem\",\n                            \"properties\": {\n                                \"contact\": [\n                                    {\n                                        \"label\": \"name\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"firstName\",\n                                        \"value\": \"workitem.data.contactName\"\n                                    },\n                                    {\n                                        \"label\": \"phone\",\n                                        \"value\": \"workitem.from\"\n                                    },\n                                    {\n                                        \"label\": \"mobile\",\n                                        \"value\": \"workitem.from\"\n                                    }\n                                ],\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"createcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980572\",\n                            \"icon\": \"icon-ll-contact\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"properties\": {\n                                \"message\": \"OK $V.workitem.currentSMSMessage.textMsg, can we give you a quick call to show how Thrio works?\",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980573\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Wait for Yes / No answer\",\n                            \"properties\": {\n                                \"stateId\": \"5c7741dc9681e607538d0002\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                       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   \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5c7758e9c000d1c092f7f98f\",\n                            \"_selected\": true,\n                            \"id\": \"refId1558353980574\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Name State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5c7756658a3cf814f2fab037\",\n                    \"key\": \"5c7756658a3cf814f2fab037\",\n                    \"location\": \"-333.9999999999998 203.99999999999994\",\n                    \"loc\": \"-786 54.33332824707031\",\n                    \"__gohashid\": 331172,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5c7758e9c000d1c092f7f98f\",\n                            \"__gohashid\": 7596\n                        }\n                    ]\n                },\n                \"5c78797d7f1b553195f1fd48\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5c78797d7f1b553195f1fd48\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Play Welcome to Thrio Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"loop\": 1,\n                                \"promptId\": \"5a136631dc081f24b6046003\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"promptId\": {\n                                        \"name\": \"Welcome Thrio\"\n                                    }\n                                }\n                            },\n                            \"type\": \"playprompt\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251582\",\n                            \"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Contact\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"searchOn\": \"workitem.from\"\n                            },\n                            \"type\": \"findcontact\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251583\",\n                            \"icon\": \"icon-assign-contact-cd\"\n                        },\n                        {\n                            \"name\": \"Check if After hours\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.businessEvents.OpenHours\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"false\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"name\": \"Check if After hours\",\n                                \"points\": [\n                                    482.99999999999994,\n                                    -57.84297230797499,\n                                    492.99999999999994,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    492,\n                                    -57.84297230797499,\n                                    651.0390625000002,\n    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                                    {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"Sales TakeAway lead is calling ($V.workitem.from).  Please respond with your MOBILE number to accept call.\",\n                                \"messageType\": \"BOT\",\n                                \"description\": \"The SalesTeam person who responds first gets the workitem\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251585\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Start Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"timeout\": \"120\"\n                            },\n                            \"type\": \"addkeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251586\",\n                            \"icon\": \"icon-circle\"\n                        },\n                        {\n                            \"name\": \"SMS Wait For Messages\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251587\",\n                            \"icon\": \"icon-sms-wait-messages\"\n                        },\n                        {\n                            \"name\": \"Stop Keep Alive\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"removekeepalive\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558480251588\",\n                            \"icon\": \"icon-circle-e\"\n                        },\n                        {\n                            \"name\": \"Transition (If SalesTeam does not respond)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.textMsg\",\n                                            \"operator\": \"<=\",\n                                            \"rightExpression\": \"0\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5cd4640ebc4331ed3b89479a\",\n                                \"points\": [\n                                    482.99999999999994,\n                      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Give us a moment and then check your email. \",\n                                \"messageType\": \"BOT\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1558353980600\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"Send email to website landing page\",\n                       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\"icon\": \"icon-playprompt\"\n                        },\n                        {\n                            \"name\": \"Hang Up Call\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.digits\",\n                                            \"operator\": \"!=\",\n                                            \"rightExpression\": \"'1'\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"points\": [\n                                    734.0390625000002,\n                                    77.5269365970544,\n                  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\"id\": \"refId1558480251598\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Save Variable (checkEmail)\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"rightExpression\": \"'YES'\",\n                                \"variableName\": \"checkEmail\"\n                            },\n                            \"type\": \"savevariable\",\n                            \"_selected\": false,\n                            \"id\": 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-53.2074384029456,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 301.9999999999998,\n                                            \"D\": -53.2074384029456,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 301.9999999999998,\n                                            \"D\": 85.48443107604989,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 85.48443107604989,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 171.67630055504537,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 181.67630055504537,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 6\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf145ac12de5d9fe12172\",\n                            \"_selected\": true,\n                            \"id\": \"refId1564410019512\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc031cab490a9b929b9b758\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf145ac12de5d9fe12172\"\n                        }\n                    ],\n                    \"objectType\": \"campaignstate\",\n                    \"key\": \"start-state\",\n                    \"_id\": \"start-state\",\n                    \"description\": \"Begin State\",\n                    \"name\": \"Begin State\",\n                    \"location\": \"208.9999999999998 -84.99999999999996\",\n                    \"__gohashid\": 11531\n                },\n                \"5bbcefedf86afc3d5f563a5a\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"actions\": [\n                        {\n                            \"name\": \"Wait SMS Message\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smswaitformessage\",\n                            \"description\": \"Wait for SMS Messages from Agent or Consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf157b2dc1ba3c4021088\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'USER'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -359.9999999999999,\n                                    271.5930625915529,\n                                    -349.9999999999999,\n                                    271.5930625915529,\n                                    169.99999999999994,\n                                    271.5930625915529,\n                                    169.99999999999994,\n                                    320.2500000000001,\n                                    169.99999999999994,\n                                    368.9069374084474,\n                                    169.99999999999994,\n                                    378.9069374084474\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf09338a889060d3c9551\",\n                            \"description\": \"Handle User Message\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Handle Consumer Message\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcf192d85bedd256f1e999\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"leftExpression\": \"workitem.currentSMSMessage.type\",\n                                            \"operator\": \"==\",\n                                            \"rightExpression\": \"'CLIENT'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -359.9999999999999,\n                                    305.5930625915529,\n                                    -349.9999999999999,\n                                    305.5930625915529,\n                                    -348,\n                                    305.5930625915529,\n                                    -348,\n                                    268,\n                                    -231.9999999999999,\n                                    268,\n                                    -231.9999999999999,\n                                    391.8757995605469,\n                                    -231.9999999999999,\n                                    401.8757995605469\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a4386ef9ebf97eece\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Back To Wait Messages \",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -359.9999999999999,\n                                    339.5930625915529,\n                                    -349.9999999999999,\n                                    339.5930625915529,\n                                    -329.738576250846,\n                                    339.5930625915529,\n                                    -329.738576250846,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf12a747119ecc5100222\"\n                        }\n                    ],\n                    \"name\": \"SMS Wait For Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"_id\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"key\": \"5bbcefedf86afc3d5f563a5a\",\n                    \"location\": \"-443 282.0000000000001\",\n                    \"loc\": \"-264 -102\",\n                    \"__gohashid\": 16302,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf09338a889060d3c9551\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a4386ef9ebf97eece\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf12a747119ecc5100222\"\n                        }\n                    ]\n                },\n                \"5bbcf157b2dc1ba3c4021088\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Agent Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageconsumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    252.99999999999994,\n                                    468.5930625915529,\n                                    262.99999999999994,\n                                    468.5930625915529,\n                                    262.99999999999994,\n                                    171.90693740844742,\n                                    -90,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1812c3fa7876cb1acd5\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle User Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"key\": \"5bbcf157b2dc1ba3c4021088\",\n                    \"location\": \"169.99999999999994 445.00000000000017\",\n                    \"loc\": \"111 116\",\n                    \"__gohashid\": 40520,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1812c3fa7876cb1acd5\"\n                        }\n                    ]\n                },\n                \"5bbcf192d85bedd256f1e999\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bbcf192d85bedd256f1e999\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Agent\",\n                            \"description\": \"Forward SMS Message to Agent\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageagent\",\n                            \"_selected\": true,\n                            \"_icon\": \"icon-smsforwardmessageagent\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Go To Wait Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"points\": [\n                                    -148.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    509.6242004394532,\n                                    -138.9999999999999,\n                                    171.90693740844742,\n                                    -290.9999999999999,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    171.90693740844742,\n                                    -442.99999999999994,\n                                    181.90693740844742\n                                ],\n                                \"name\": \"Transition\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bbcf1b5e14b429140904299\",\n                            \"_selected\": false,\n                            \"_icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Handle Consumer Messages State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bbcf192d85bedd256f1e999\",\n                    \"key\": \"5bbcf192d85bedd256f1e999\",\n                    \"location\": \"-231.9999999999999 477.00000000000006\",\n                    \"loc\": \"-397 353\",\n                    \"__gohashid\": 60924,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bbcf1b5e14b429140904299\"\n                        }\n                    ]\n                },\n                \"5bc031cefd84a2243da9577c\": {\n                    \"category\": \"Standard\",\n                    \"campaignStateId\": \"5bc031cefd84a2243da9577c\",\n                    \"actions\": [\n                        {\n                            \"name\": \"SMS Forward To Consumer\",\n                            \"description\": \"Forward Message to Consumer\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                }\n                            },\n                            \"type\": \"smsforwardmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597138\",\n                            \"icon\": \"icon-sms-forward-consumer\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Goto Wait For Messages\",\n                            \"properties\": {\n                                \"stateId\": \"5bbcefedf86afc3d5f563a5a\",\n                                \"condition\": {\n                                    \"conditionType\": \"AND\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"!=\",\n                                            \"leftExpression\": \"workitem.data.fromSurvey\",\n                                            \"rightExpression\": \"'Yes'\"\n                                        }\n                                    ]\n                                },\n                                \"points\": {\n                                    \"__gohashid\": 115667,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -36.1763005550453,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 171.67630055504537,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -443.00000000000006,\n                                            \"D\": 181.67630055504537,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                },\n                                \"name\": \"Transition\",\n                                \"description\": \"Transition to another state\"\n                            },\n                            \"type\": \"transition\",\n                            \"transitionId\": \"5bc032033095a754865aa76f\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597139\",\n                            \"icon\": \"icon-transition\"\n                        },\n                        {\n                            \"name\": \"SMS Message Consumer\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"message\": \"We have a 30\\\" Samsung TV for $150, or Sony 40\\\" for $275\",\n                                \"toAddress\": \"\"\n                            },\n                            \"type\": \"smsmessageconsumer\",\n                            \"_selected\": false,\n                            \"id\": \"refId1565100597140\",\n                            \"icon\": \"icon-sms-message-consumer\"\n                        },\n                        {\n                            \"name\": \"Send Email\",\n                            \"description\": \"\",\n                            \"properties\": {\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"dispositionId\": \"5c76860302e2f6000198e9f5\",\n                                \"fromAddress\": \"demo@thrio.com\",\n                                \"subject\": \"Requested Information\",\n                                \"toAddress\": \"workitem.data.email\",\n                                \"_working\": false,\n                                \"expansions\": {\n                                    \"dispositionId\": {\n                                        \"name\": \"Email Sent\"\n                                    },\n                                    \"templateId\": {\n                                        \"name\": \"Rose Demo Template\"\n                                    }\n                                },\n                                \"templateId\": \"5d498b9fe8f6040001d0dfa0\"\n                            },\n                            \"type\": \"sendemail\",\n                            \"_selected\": true,\n                            \"icon\": \"icon-sendemail\",\n                            \"id\": \"refId1565100597141\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"description\": \"Transition to another state\",\n                            \"properties\": {\n                                \"description\": \"Transition to another state\",\n                                \"condition\": {\n                                    \"conditionType\": \"NONE\",\n                                    \"expressions\": [\n                                        {\n                                            \"operator\": \"==\"\n                                        }\n                                    ]\n                                },\n                                \"stateId\": \"5bb8d286b9653f1e4b29db60\",\n                                \"name\": \"Transition\",\n                                \"points\": {\n                                    \"__gohashid\": 115668,\n                                    \"v\": true,\n                                    \"j\": [\n                                        {\n                                            \"C\": -183,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -173,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": -2.1763005550453016,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": -172,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 52,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 178.96886215209972,\n                                            \"v\": false\n                                        },\n                                        {\n                                            \"C\": 472.0000000000001,\n                                            \"D\": 188.96886215209972,\n                                            \"v\": false\n                                        }\n                                    ],\n                                    \"Ba\": 7\n                                }\n                            },\n                            \"type\": \"transition\",\n                            \"_selected\": false,\n                            \"transitionId\": \"refId1564410019414\",\n                            \"id\": \"refId1565100597142\",\n                            \"icon\": \"icon-transition\"\n                        }\n                    ],\n                    \"name\": \"Outbound SMS State\",\n                    \"description\": \"Newly Created State\",\n                    \"objectType\": \"campaignstate\",\n                    \"tenantId\": \"hndlbar\",\n                    \"_id\": \"5bc031cefd84a2243da9577c\",\n                    \"key\": \"5bc031cefd84a2243da9577c\",\n                    \"location\": \"-266 -43.00000000000003\",\n                    \"loc\": \"-158 -95\",\n                    \"__gohashid\": 24923,\n                    \"transitions\": [\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"5bc032033095a754865aa76f\"\n                        },\n                        {\n                            \"name\": \"Transition\",\n                            \"id\": \"refId1564410019414\"\n                        }\n                    ]\n                }\n            },\n            \"createdAt\": 1564429692200,\n            \"finalWorkitemStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"modifiedBy\": \"5a736d026656f800019f75e2\",\n            \"localizations\": {\n                \"name\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"Rose SMS\"\n                    }\n                },\n                \"description\": {\n                    \"en\": {\n                        \"language\": \"en\",\n                        \"value\": \"SMS Campaign for Inbound / Oubound\"\n                    }\n                }\n            },\n            \"campaignId\": \"5d3f4d7c6af61e00014e73dd\",\n            \"defaultOutbound\": false,\n            \"useForSMS\": true,\n            \"deletedAt\": 0,\n            \"finalUserStateId\": \"5bb8d286b9653f1e4b29db60\",\n            \"createdBy\": \"5a736d026656f800019f75e2\",\n            \"useForPredictive\": false,\n            \"name\": \"Rose SMS\",\n            \"useForOutbound\": false,\n            \"tenantId\": \"thrio\",\n            \"_id\": \"5d3f4d7c6af61e00014e73dd\",\n            \"callerId\": \"+17472200299\",\n            \"useForFax\": false\n        }\n    ]\n}"}],"_postman_id":"c5cd8439-d351-4a23-8b20-0cc6ecbd303e"}],"id":"b136238c-8501-4377-8e4f-2b78f62a2cf9","_postman_id":"b136238c-8501-4377-8e4f-2b78f62a2cf9","description":""},{"name":"Make Call","id":"918e96e4-41fd-4b71-87cd-7c7c41d2ca66","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"}],"url":"{{domain}}/provider/api/types/call?username=john.doe@thrio.com&toAddress=%2B18585551212&fromAddressOption=1&campaignId={{campaignId}}","urlObject":{"path":["provider","api","types","call"],"host":["{{domain}}"],"query":[{"description":{"content":"<p>Username in Thrio. Normally user email address. Mandatory</p>\n","type":"text/plain"},"key":"username","value":"john.doe@thrio.com"},{"description":{"content":"<p>e164 number to call. Mandatory</p>\n","type":"text/plain"},"key":"toAddress","value":"%2B18585551212"},{"description":{"content":"<p>1- Campaign DID.  2- User DID. 3- Group DID  4- Private DI.  Default 1</p>\n","type":"text/plain"},"key":"fromAddressOption","value":"1"},{"description":{"content":"<p>Valid campaignId from Thrio Mandatory</p>\n","type":"text/plain"},"key":"campaignId","value":"{{campaignId}}"},{"disabled":true,"description":{"content":"<p>This data will be attached to the workitem as param1. Can be any name you put as example.  contact</p>\n","type":"text/plain"},"key":"DATA---{{param1}}","value":"Any value"},{"disabled":true,"description":{"content":"<p>This data will be attached to the workitem as param2</p>\n","type":"text/plain"},"key":"DATA---{{param2}}","value":"Any value"}],"variable":[]}},"response":[],"_postman_id":"918e96e4-41fd-4b71-87cd-7c7c41d2ca66"}],"id":"7c99f281-a6dc-417e-9c48-7059b5988cc2","_postman_id":"7c99f281-a6dc-417e-9c48-7059b5988cc2","description":""},{"name":"Client","item":[],"id":"36a40319-a8f5-44d5-aa25-b33fc798e668","description":"<p>Our distributed client - server application needs to exchange information in order to communicate. We accomplish this using two different communcation paths:</p>\n<ul>\n<li>Client sends requests using HTTP request / response scheme </li>\n<li>Server sends notification to the client using web sockets</li>\n</ul>\n<p>The Client to Server communication REST API documentation is available in a different section. In this section, we will concentrate on the server communicating back to the client using the Web Socket communication and those different notifications.</p>\n<p>The client opens a real time communcation Web Socket and a statistics Web Socket to prevent real time messages beingn slowed down by the statistics socket. The sockets will connect to a host that was sent in the authentication response along the token. Since the location is a URL, you need to extract the host from it. You will connect to the same host but will be using a different topic.</p>\n<p>The client and server sessions need to be in sync, so it is important that when a Web Socket error occurs that the session is refreshed by calling the Refresh Session API.</p>\n<h2 id=\"here-is-an-example-in-typescript-using-stomp-and-sock\">Here is an example in TypeScript using Stomp and Sock</h2>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-javascript\">    private connect(host: string, tenantId: string, userId: string): void {\n        this.stompClient = Stomp.over(new SockJS(`https://ws-${host}/event-relay/socket`));\n\n        this.stompClient.connect(\n            {}, \n            (frame: any) =&gt; {\n                this.stompClient.subscribe(`/topic/${tenantId}/user/${userId}`, (message: string) =&gt; { this.onSocketMessage(message); });\n            },\n            (message: any) =&gt; {\n                this.reconnect();\n            }\n        );\n    }\n</code></pre>\n<p>In the example above, we are subscribing to the real time communcation socket.</p>\n<h2 id=\"web-socket-topics\">Web Socket topics</h2>\n<p>We mentioned earlier the server supports two topics to communicate back with the client. Those topics are:</p>\n<ul>\n<li><code>/topic/${tenantId}/user/${userId}</code></li>\n<li><code>/topic/${tenantId}/stats/${userId}</code></li>\n</ul>\n<h2 id=\"notifications\">Notifications</h2>\n<p>Notifications are sent from the server to the client in responnse to an event from the client or automatically based on tasks or processes running in the back end. The Notifications are JSON objects structured like this:</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n    \"id\":\"...\",\n    \"name\":\"...\",\n    \"result\":\"...\",\n    \"createdAt\": \"...,\n    ...\n}\n</code></pre>\n<ul>\n<li>id - Unique UUID representing the notification id</li>\n<li>name - Name of the notification </li>\n<li>result - Result of the notification <em>Deprecated</em></li>\n<li>createdAt - Date the notification was created on the server</li>\n</ul>\n<p>Those fields will always be present but based on the notification itself, additional information will be present.</p>\n<h6 id=\"logoutnotification\">LogoutNotification</h6>\n<p>The user can logout by himself or have been logged out automatically. This notification will indicate the reason why the user has been logged out with the duration of the session.</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n    \"id\":\"375cdd40-97eb-4923-a6bd-d9bffb719861\",\n    \"name\":\"LogoutNotification\",\n    \"createdAt\":1584134828525,\n    \"reason\":\"logoutByAgent\",\n    \"duration\":2897666\n}\n</code></pre>\n<ul>\n<li>reason - Reason the user is logged out<ul>\n<li>invalidsession - Due to an invalid session</li>\n<li>logoutbyagent - The user logged out</li>\n<li>logoutbysessiontimeout - Due to an inactivity timeout</li>\n<li>logoutbysupervisor - Logged out by a supervisor</li>\n<li>logout_forbidden - Due to an invalid token</li>\n<li>logout_webrtc - Due to a Web RTC error</li>\n</ul>\n</li>\n<li>duration - Duration of the session in millisecond</li>\n</ul>\n<h6 id=\"phonestatenotification\">PhoneStateNotification</h6>\n<p>Indicate the phone state of the user.</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n    \"id\": \"7deb8208-0206-4fd0-958f-4a74027d672f\",\n    \"name\": \"PhoneStateNotification\",\n    \"createdAt\": 1584144186943,\n    \"state\": \"ringing\"\n}\n</code></pre>\n<ul>\n<li>state - State of the phone<ul>\n<li>onHook</li>\n<li>offHook</li>\n<li>ringing</li>\n</ul>\n</li>\n</ul>\n<h6 id=\"workitemstatechangenotification\">WorkitemStateChangeNotification</h6>\n<p>Indicate a change in the workitem. The entire workitem is sent in the workitem field.</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n    \"id\": \"ab614f79-7df5-4a16-9249-02c7da13ed6b\",\n    \"name\": \"WorkitemStateChangeNotification\",\n    \"createdAt\": 1584139006102,\n    \"userId\": \"5d19438ccc59d20001efb652\",\n    \"workitemId\": \"92d60857-447d-4dcb-99a4-0a2f2d2bc888\",\n    \"workitem\": {\n        ...\n    },\n    \"reset\": false\n}\n</code></pre>\n<ul>\n<li>reset - <em>Internal field set by the current Thrio UI</em></li>\n<li>userId - User UUID assign to the workitem</li>\n<li>workitemId - UUID of the workitem</li>\n<li>workitem - Actual workitem object</li>\n</ul>\n<h6 id=\"workitemterminatednotification\">WorkitemTerminatedNotification</h6>\n<p>Indicates the workitem has been terminated.</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n    \"id\": \"31382256-2bc5-4264-b831-fb7d0b8cffb0\",\n    \"name\": \"WorkitemTerminatedNotification\",\n    \"createdAt\": 1584139115263,\n    \"userId\": \"5d19438ccc59d20001efb652\",\n    \"workitemId\": \"92d60857-447d-4dcb-99a4-0a2f2d2bc888\",\n    \"workitem\": {\n        ...\n    }\n} \n</code></pre>\n<ul>\n<li>userId - User UUID assigned to the workitem</li>\n<li>workitemId - UUID of the workitem</li>\n<li>workitem - Actual workitem object</li>\n</ul>\n<h6 id=\"websocketsubscriptionstatusnotification\">WebSocketSubscriptionStatusNotification</h6>\n<p>Indicates the socket subscription was successful.</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code class=\"language-json\">{\n    \"id\": \"c7e4d36b-85c7-40c9-92fd-81a4f18bcc4b\",\n    \"name\": \"WebSocketSubscriptionStatusNotification\",\n    \"createdAt\": 1584120167094,\n    \"status\": \"SUCCESS\"\n}\n</code></pre>\n<ul>\n<li>status - The state of the subscription</li>\n</ul>\n","event":[{"listen":"prerequest","script":{"id":"a98a1afb-37ae-472d-a999-59394a8f2ccf","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"8a30a38b-f1c6-4689-bc87-92d5a1c6c466","type":"text/javascript","exec":[""]}}],"_postman_id":"36a40319-a8f5-44d5-aa25-b33fc798e668"},{"name":"Number Verification","item":[{"name":"Thrio Number Verification","id":"e38294ce-b605-49a5-ae42-02501394b542","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","type":"text","value":"{{token}}"}],"url":"{{domain}}/data/api/types/phonenumber/identity?number=+12012001362&firstName=Alyssa&lastName=Aiello&address1=77 Hudson Street&address2=&state=NJ&postalCode=007302&consentDate=20200501&referenceId=abcd-efgg-1234&City=New Jersey","description":"<p>Provides phone number data and subscriber information. Determines if the person to call is the current phone number owner. </p>\n<p>  Results:</p>\n<pre class=\"click-to-expand-wrapper is-snippet-wrapper\"><code>\"type\": \"No Available\", \n        \"Land Line\" , \n        \"Voip\",     \n        \"Wireless\" , \n        \"Other\"\n        \n\"verificationCode\": 0\n\"verificationText\": \"Name does not match number\",\n\n                    1,\n                    \"Name matches number and address\",\n                    \n                    2,\n                    \"Name matches number and partial   address\",\n                    \n                    3,\n                    \"Name match land line\"\n                    \n                    4,\n                    \"Name match no address match\"\n\n                    5,\n                    \"Ownership of number has not   changed since consent date\"\n                    \n                    6,\n                    \"High confidence match (utility, financial)\"\n                    \n                    7,\n                    \"Unknown. No records found on number and name\"\n                                            \n                    \n                    \n</code></pre>","urlObject":{"path":["data","api","types","phonenumber","identity"],"host":["{{domain}}"],"query":[{"description":{"content":"<p>Phone number to verify</p>\n","type":"text/plain"},"key":"number","value":"+12012001362"},{"description":{"content":"<p>First name. 50 characters maximum. Optional</p>\n","type":"text/plain"},"key":"firstName","value":"Alyssa"},{"description":{"content":"<p>Last name. 50 characters maximum. Optional</p>\n","type":"text/plain"},"key":"lastName","value":"Aiello"},{"description":{"content":"<p>Address line 1. 30 characters maximum. Optional</p>\n","type":"text/plain"},"key":"address1","value":"77 Hudson Street"},{"description":{"content":"<p>Address line 2. 30 characters maximum. Optional</p>\n","type":"text/plain"},"key":"address2","value":""},{"description":{"content":"<p>State. 2 characters maximum. Optional</p>\n","type":"text/plain"},"key":"state","value":"NJ"},{"description":{"content":"<p>Zip Code.  5 digits zip code.  Optiional</p>\n","type":"text/plain"},"key":"postalCode","value":"007302"},{"description":{"content":"<p>YYYYMMDD</p>\n","type":"text/plain"},"key":"consentDate","value":"20200501"},{"description":{"content":"<p>Optional context that will be sent back. </p>\n","type":"text/plain"},"key":"referenceId","value":"abcd-efgg-1234"},{"description":{"content":"<p>City. 25 characters maximum. 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Optional"},{"key":"address2","value":"","description":"Address line 2. 30 characters maximum. Optional"},{"key":"state","value":"NJ","description":"State. 2 characters maximum. Optional"},{"key":"postalCode","value":"007302","description":"Zip Code.  5 digits zip code.  Optiional"},{"key":"consentDate","value":"20200501","description":"YYYYMMDD"},{"key":"referenceId","value":"abcd-efgg-1234","description":"Optional context that will be sent back. "},{"key":"City","value":"New Jersey","description":"City. 25 characters maximum. Optional"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.15.6"},{"key":"Date","value":"Wed, 20 May 2020 13:00:14 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n    \"verificationResult\": {\n        \"verificationText\": \"Name does not match number\",\n        \"type\": \"Land Line\",\n        \"verificationCode\": 0\n    },\n    \"number\": \" 12012001362\",\n    \"firstName\": \"Alyssa\",\n    \"lastName\": \"Aiello\",\n    \"address2\": \"\",\n    \"address1\": \"77 Hudson Street\",\n    \"postalCode\": \"007302\",\n    \"state\": \"NJ\",\n    \"consentDate\": \"20200501\",\n    \"referenceId\": \"abcd-efgg-1234\"\n}"}],"_postman_id":"e38294ce-b605-49a5-ae42-02501394b542"}],"id":"a9df6f6d-72cf-4111-9592-14ce377ad6d2","_postman_id":"a9df6f6d-72cf-4111-9592-14ce377ad6d2","description":""},{"name":"WFM","item":[{"name":"Agent Real-time Adherence","id":"aaec1a5c-0df5-47c6-8d89-8431f9cd0548","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"}],"url":"{{domain}}/statistics/api/stats/rth/1596637572","description":"<p>API used by WFM system to request status changes of all agents since a specific time. </p>\n<p>   Using epoch time in milliseconds.</p>\n","urlObject":{"path":["statistics","api","stats","rth","1596637572"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[{"id":"ddb2a0da-5b4f-4156-9d99-eb3199305a0b","name":"Agent Real-time Adherence","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"}],"url":"{{domain}}/statistics/api/stats/rth/1596637572000"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.17.10"},{"key":"Date","value":"Wed, 05 Aug 2020 14:29:28 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"[\n    {\n        \"duration\": 152220,\n        \"statusId\": \"5856910dd1cde32bc192b931\",\n        \"startTime\": 1596637768680,\n        \"userId\": \"5ed8037ca80ed922d52493db\",\n        \"status\": 1\n    }\n]"}],"_postman_id":"aaec1a5c-0df5-47c6-8d89-8431f9cd0548"},{"name":"Agent Real-time Adherence CSV","id":"4e3b9948-72c5-4da9-99f9-7424d9e3ff3b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","type":"text","value":"{{token}}"}],"url":"{{domain}}/statistics/api/stats/csv/rth/1597100751000","description":"<p>API used by WFM system to request status changes of all agents since a specific time. </p>\n<p>   Using epoch time in milliseconds.</p>\n<p>   The return CSV format is configurable by the administrator. </p>\n","urlObject":{"path":["statistics","api","stats","csv","rth","1597100751000"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[{"id":"6626a9fd-8283-4a9a-815d-62c0aa7b10b2","name":"Agent Real-time Adherence","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"}],"url":"{{domain}}/statistics/api/stats/rth/1596637572000"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.17.10"},{"key":"Date","value":"Wed, 05 Aug 2020 14:29:28 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"Strict-Transport-Security","value":"max-age=15724800; includeSubDomains"},{"key":"X-FRAME-OPTIONS","value":"ALLOWALL"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"[\n    {\n        \"duration\": 152220,\n        \"statusId\": \"5856910dd1cde32bc192b931\",\n        \"startTime\": 1596637768680,\n        \"userId\": \"5ed8037ca80ed922d52493db\",\n        \"status\": 1\n    }\n]"}],"_postman_id":"4e3b9948-72c5-4da9-99f9-7424d9e3ff3b"},{"name":"Queue Interval CSV","id":"61939bff-0ee0-46aa-9b2e-f8d4bdefc297","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","type":"text","value":"{{token}}"}],"url":"{{domain}}/statistics/api/stats/csv/queues/1597017600000/1597021200000","description":"<p>API used by WFM system to request queue information for a specific interval. </p>\n<p>   The return CSV format is configurable by the administrator. 15 minutes interval of queue data will be sent from start period to end period. </p>\n<p>   Parameters in the URL :</p>\n<p>   startTime : epoch time in milliseconds start of period\n   endTime : epoch time in milliseconds end of period</p>\n","urlObject":{"path":["statistics","api","stats","csv","queues","1597017600000","1597021200000"],"host":["{{domain}}"],"query":[],"variable":[]}},"response":[{"id":"1d6ac0e0-9c63-4999-a904-29964d58d0ed","name":"Agent Real-time Adherence","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{token}}","type":"text"}],"url":"{{domain}}/statistics/api/stats/rth/1596637572000"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.17.10"},{"key":"Date","value":"Wed, 05 Aug 2020 14:29:28 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; 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